Our chargeback ratio is 2.9% including reversals (we win approx 50-60% of chargebacks). It hasn't changed much over time, but I guess as business shifts, the percentage can fluctuate by a couple of ticks up or down.
I'm now looking for a "high-risk" merchant processor or offshore merchant processor. I'm looking at Global Processing, which is offering me even lower rates than Chase (20 basis points plus interchange). But I'm skeptical, because I've been up-front with them about our chargeback ratio and they still quoted me lower than Chase. I've also heard good things about Durango.
I'm trying to find a processor that's going to be totally fine with our 2.9% chargeback ratio, but I don't want to get destroyed by fees. I'm ideally looking for someone domestic or offshore who will give me something around 150 basis points above interchange or less with a good reputation for chargeback acceptance. Does anyone have any suggestions for other companies I should contact?