74.3% of my visitors stay for 5 seconds or less. Why?

52 replies
Hi Guys,

So I finally got a little budget to do start an ad campaign. I have started a very Target specific campaign on facebook. Using ads and boosted posts. Ive seen a huge increase in traffic but only a few sales.

Turns out 74.3% of my visitors are staying for 5 seconds or less. This proves they are not even checking out the products. As it would take longer to listen trough the products.

I need to figure out whey these people are staying for only 5 seconds, my ONLY thought is that these users are either cellphone users who dont like the format on cell OR the page doesn't visually load quick enough??

I am unsure, any ideas or ways to figure it out?

Other than that the next highest amount is 10.7% stay for more than an hour and also 10.7% stay between 30 seconds and 5 minutes.

Thanks
#743% #seconds #stay #visitors
  • Profile picture of the author ejg700
    Crazy egg, or ClickTale will show you a heat map of your site. You'll be able to see where your customers are clicking before they exit your site. If it's a common area, you'll be able to address possibly why you're losing so many visitors so quickly.

    Also it might be an issue of congruence. If you're using Facebook Ads to drive traffic, and your ads aren't reflecting a clear picture of what you're selling, people will back out with the quickness. When people click on an ad, a link, or a title, they have an expectation of what's on the other side, if what they find isn't what they expected, you'll have a hard time retaining them.

    I'm new at this, and this was the first thing I kinda figured out. I hope this was helpful.
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    • Profile picture of the author frankbrb
      Originally Posted by ejg700 View Post

      Crazy egg, or ClickTale will show you a heat map of your site. You'll be able to see where your customers are clicking before they exit your site. If it's a common area, you'll be able to address possibly why you're losing so many visitors so quickly.

      Also it might be an issue of congruence. If you're using Facebook Ads to drive traffic, and your ads aren't reflecting a clear picture of what you're selling, people will back out with the quickness. When people click on an ad, a link, or a title, they have an expectation of what's on the other side, if what they find isn't what they expected, you'll have a hard time retaining them.

      I'm new at this, and this was the first thing I kinda figured out. I hope this was helpful.
      Thanks are these not the same as statcounter? or it works a little different? I have signed up for ClickTale to check it out
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  • Profile picture of the author st0nec0ld
    Originally Posted by frankbrb View Post

    Hi Guys,

    So I finally got a little budget to do start an ad campaign. I have started a very Target specific campaign on facebook. Using ads and boosted posts. Ive seen a huge increase in traffic but only a few sales.

    Turns out 74.3% of my visitors are staying for 5 seconds or less. This proves they are not even checking out the products. As it would take longer to listen trough the products.

    I need to figure out whey these people are staying for only 5 seconds, my ONLY thought is that these users are either cellphone users who dont like the format on cell OR the page doesn't visually load quick enough??

    I am unsure, any ideas or ways to figure it out?

    Other than that the next highest amount is 10.7% stay for more than an hour and also 10.7% stay between 30 seconds and 5 minutes.

    Thanks
    Know your visitors flow, you'll see there where the drop offs from, and then start analyzing from there. What is actually the product you are selling?
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  • Profile picture of the author eric w
    The last time I used facebook ppc ads, I didn't make a dime!

    From what I've read about mobile phone users looking at ads on their mobile, is that they have short attention spans...shorter than normal (whatever that is).

    You've got to show them whatever you want to show them quickly. Many people are not willing to spend a lot of time looking through products on a mobile phone.

    We spend alot of time talking and being social on mobiles, but shopping?...That hasn't been proven yet.
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  • Profile picture of the author insidmal
    5 Seconds? poorly targeted advertising I'd assume.. choose your keywords and ad messages carefully, then design a special landing page for the ad message you created.. also like others suggested, using a heatmap and tracking flow can see where they are dropping off but 5 seconds sounds like they are just looking at the page and not even giving it the time of day
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    • Profile picture of the author frankbrb
      Originally Posted by insidmal View Post

      5 Seconds? poorly targeted advertising I'd assume.. choose your keywords and ad messages carefully, then design a special landing page for the ad message you created.. also like others suggested, using a heatmap and tracking flow can see where they are dropping off but 5 seconds sounds like they are just looking at the page and not even giving it the time of day

      You would think right? But in fact the ads are very direct and extremely targeted. Well to my belief.. I am using the interest of the pages of our major competitors linked along with the other main information.. Unless im missing something , it is very targeted.

      We sell instrumental music.
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      • Profile picture of the author shane_k
        Originally Posted by frankbrb View Post

        You would think right? But in fact the ads are very direct and extremely targeted. Well to my belief.. I am using the interest of the pages of our major competitors linked along with the other main information.. Unless im missing something , it is very targeted.

        We sell instrumental music.

        Your belief is that it is very targeted but the numbers are telling you something different.

        So my advice is to listen to the numbers.

        They are telling you that your ads are not targeted.

        Would you be willing to show us an ad that you use to drive traffic to your site so we can help you out further?

        Thanks
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  • Profile picture of the author xpesos
    Do you have attractive images or video

    This kind of thing happens when you have boring layout and text
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  • Profile picture of the author Assignmentwriter
    Check your website on mobile how it seems. check your website on this tool it will help you to improve your website. Website Review - SEO Tool | WooRank.com
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    • Profile picture of the author frankbrb
      Originally Posted by xpesos View Post

      Do you have attractive images or video

      This kind of thing happens when you have boring layout and text
      Yea the ad images and videos are quite good. The layout and site has been one of the favorite things commented by visitors its sort of an upgrade of the major competitors site.

      Originally Posted by Assignmentwriter View Post

      Check your website on mobile how it seems. check your website on this tool it will help you to improve your website. Website Review - SEO Tool | WooRank.com
      Thanks for sharing this!
      Signature
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  • Originally Posted by frankbrb View Post

    Turns out 74.3% of my visitors are staying for 5 seconds or less.
    Clear your cache and try to see how long it takes for your site to load as a first time visitor. If it's longer than 5 seconds, this may be part of your issue. I only waited for it to load because I knew what I was waiting for. If not, I would have left as well. Also, make sure it's mobile friendly. This will help. Your beats sound good and your pricing is reasonable. So that's not the issue.
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  • Profile picture of the author ryanbiddulph
    Hang in better spots - ie targeted groups - and more than anything, build connections with leaders in your niche. Doing this helps build your credibility which keeps your visitors around longer.

    All the best!
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  • Profile picture of the author EPoltrack77
    yeah, it's all about testing... Could be a combination of things such as your targeting and your landing page content!

    Try playing around with your copy (headlines and sub headlines) and see if you can lower that bounce rate
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  • Profile picture of the author basstrackerboats
    Lucky Orange will actually record the activity of your visitors. It is pretty inexpensive and I know it works well as I used it a while back on one of my sites. I'd take a look at that if I were you.
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  • Profile picture of the author ADVERTHEORY
    ... took me 3 seconds to scroll to the bottom of this thread.

    see ya
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  • Profile picture of the author karolhu
    Your landing page was not relevant to their interests or looked unprofessional. Either that or your getting fake traffic(bots).
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  • Profile picture of the author beasty513
    Try to get the loading time down.

    If it take too long, you can expect people to leave.
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  • Profile picture of the author ADVERTHEORY
    If it looks like a duck and quacks like a duck, odds are it's a duck.

    if it's that link in your signature, the reason the number isnt closer to 100% is probably because of multiple tabs or slow loading visitors. everything on that page that stands out is demanding payment

    did you get those testimonials and likes from fiverr?

    $69.95

    six-ty F*ing nine nine-ty five

    BUY NOW

    PAYPAL

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    BUY 1
    GET 1 FREE

    BUY NOW

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    PAYPAL

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    FIVERR TESTAMONIAL

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    $69.95
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  • Profile picture of the author ADVERTHEORY
    after saying that. if that is your music, I would give it away as a plr with you holding certain rights and allowing others to use it for their websites/videos/etc. maybe requiring yourself to host the music on a content delivery network like amazon a3 or your hosting if it won't lagg them out so that you could get the backlinks. that way you could monitor its usage for your own analysis.

    WSO: You could even release the music in tiers for a membership plr type site. that way you can concentrate on making the music instead of distributing it all yourself.



    just a thought
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  • Profile picture of the author mrgoe
    Try tweaking the sales page, that always brings in more sales..
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  • Profile picture of the author BW090582
    Your website lacks the most crucial element for any successful sales page.

    An Attention-Getting Headline

    I can't believe nobody has mentioned that yet. Fundamentals!
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  • Profile picture of the author devonm
    Additionally!

    Did you add the WIIFM "script"? This is the What Is In It For Me formula. Ask yourself WHY would you buy the product and WHAT are the BENEFITS of this IF I BUY IT! Same goes for newsletter signup forms.

    That WIIFM is a deal maker or breaker depending on its presence, or lack, thereof.
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  • Profile picture of the author phoenixseo
    I think your website is not having attractive features.People will love to watch images,videos etc., and if you have content it should be easily readable I mean, it should not be bulk or long.
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  • Profile picture of the author Rus Sells
    If you are sending people from your Facebook ad to your home page you are most defiantly doing it wrong.

    Firstly if you have anything to check referrals (the path where people arrive from) in this case Facebook, you'll find that a large portion of your traffic is most likely from mobile devices.

    Your home page is no where near mobile friendly, = 5 seconds or less time on site.

    Secondly, "IF" your landing page is your home page you are most assuredly missing congruence and making one of the biggest mistakes that I see many people making. That mistake is that it's not really a landing page, it's a home page.

    There's a big difference!

    You should have a VERY specific offer in your AD and a page that matches that offer and NOTHING else.
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  • Profile picture of the author Tsnyder
    BINGO!! Rus nailed it!

    Facebook is not a marketplace. Facebook is a social network.

    Sending people from a Facebook ad directly to an outside
    website is a guaranteed recipe for high bounce rate.

    Send Facebook traffic to a Facebook page.
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    If you knew what I know you'd be doing what I do...
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    • Profile picture of the author Rus Sells
      Thanks for the kudos but it IS possible to send people to a site outside Facebook, it just depends on the offer.

      But you better have it nailed down tightly or you will have troubles with the campaign.

      Originally Posted by Tsnyder View Post

      BINGO!! Rus nailed it!

      Facebook is not a marketplace. Facebook is a social network.

      Sending people from a Facebook ad directly to an outside
      website is a guaranteed recipe for high bounce rate.

      Send Facebook traffic to a Facebook page.
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      • Profile picture of the author Tsnyder
        Originally Posted by Rus Sells View Post

        Thanks for the kudos but it IS possible to send people to a site outside Facebook, it just depends on the offer.

        But you better have it nailed down tightly or you will have troubles with the campaign.
        Agreed... it's possible... but I doubt more than one out of a hundred
        have the skill to pull it off. Most would be far better off in the long run
        sending their Facebook traffic to a Facebook page and doing a little
        community building.
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        If you knew what I know you'd be doing what I do...
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  • Profile picture of the author GaryCarlyle
    I find sometimes adverts I make are almost too good and people with no interest accept to check out my marketing skills click on them and waste my money lol. =)
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  • Profile picture of the author workoutstuff1
    Making a music related site mobile friendly is DEFINITELY important. Listening to or browsing through music selections is one of the main things people do on their cell phones (besides texting and playing games).
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  • Profile picture of the author Nick Logan
    There are many things you can do about it: optimizie your page to load faster (if runs slow), optimize a content to attract more targeted audience, write a content that will attract visitors, include videos, engage them,...
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  • Profile picture of the author shane_k
    Why are so many people talking about seeing ads on facebook if they are a mobile phone?

    How do you guys access facebook on a mobile phone?

    Through the mobile phones browser?

    or through the facebook app?

    Most people I know (myself included) access it through the facebook app and there are no ads at all on the app.

    Is this an american thing?

    I am curious about this
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  • Profile picture of the author ADVERTHEORY
    have you guys talking about ad placement looked at the website in his signature?

    at those prices, that quality of audio tracks and that spammy BUY NOW looking website. would you buy from that website if you were creating an video or audio track/tutorial that needed a background sound that fit with the market you were targeting?
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    • Profile picture of the author Martin Avis
      If it is the site in your sig, it took about 8 seconds to load for me (and I have pretty fast broadband).

      Then, having loaded, the site has no headline to raise my interest. The first text I read was the top of the left-hand column, which reads "How to Buy".

      At this initial stage in your relationship with your site visitor I would suggest that telling them how to buy is putting the cart before the horse. They don't even know what you are selling yet!

      Try telling them why to buy and they might stick around a bit longer.

      Martin
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    • Profile picture of the author frankbrb
      Originally Posted by ADVERTHEORY View Post

      have you guys talking about ad placement looked at the website in his signature?

      at those prices, that quality of audio tracks and that spammy BUY NOW looking website. would you buy from that website if you were creating an video or audio track/tutorial that needed a background sound that fit with the market you were targeting?
      Advertheory.. Your right about one thing and one thing ONLY.

      The testimonials and where they came from.. The likes are all 100% Legit both on facebook and twitter. You may also be right about other elements of the webpage.


      The leading company in this field is a company called jeejuh dot com... Look at them and tell me what is better about them.. Their product? Their price? (75% of targeted customers voted our product is of better quality)

      And as you can see for yourself, they are priced higher than we are ( Clearly you have no experience in this particular market)

      Let me tell you how much jeejuh clear on an average month. 17/18k... Now One thing these guys do have is a vast experience in SEO, and web development. BUT NOT MUSIC.

      I come here to learn about marekting, not to be told i should change my business around to something totally different. This is a business that could work, but it needs to be refined for sure..

      Thanks to everyone else for their input will respond with shortly.
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      • Profile picture of the author ADVERTHEORY
        Originally Posted by frankbrb View Post

        Advertheory.. Your right about one thing and one thing ONLY.

        The testimonials and where they came from.. The likes are all 100% Legit both on facebook and twitter. You may also be right about other elements of the webpage.


        The leading company in this field is a company called jeejuh dot com... Look at them and tell me what is better about them.. Their product? Their price? (75% of targeted customers voted our product is of better quality)
        75% of your target customers voted , and 74.3 of your target visitors stay for less than 5 seconds.

        You answered your initial question then, it probably takes less than 5 seconds to vast a vote.
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        • Profile picture of the author frankbrb
          Originally Posted by ADVERTHEORY View Post

          75% of your target customers voted , and 74.3 of your target visitors stay for less than 5 seconds.

          You answered your initial question then, it probably takes less than 5 seconds to vast a vote.

          Maybe I am sure there are many factors. And I appreciate your suggestions, I just thought you were a bit out of context when telling me we should be operating a hosting service etc. Im guessing you just misinterpreted the purpose and target market of this website.
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      • Profile picture of the author LastWarrior
        Originally Posted by frankbrb View Post


        Advertheory.. Your right about one thing and one thing ONLY.

        Clearly you have no experience in this particular market

        I come here to learn about marekting, not to be told i should change my business around to something totally different.

        Thanks to everyone else for their input
        That's a great reply to someone who took their time and replied to YOUR solicitation more than once of wanting some advice. Sometimes you get advice you like, sometimes you don't. I'm taking my .02 cents and am spending it elsewhere or else you'll be thanking everyone else but me too. LOL!

        Good luck.

        LastWarrior
        Signature



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        • Profile picture of the author frankbrb
          Originally Posted by LastWarrior View Post

          That's a great reply to someone who took their time and replied to YOUR solicitation more than once of wanting some advice. Sometimes you get advice you like, sometimes you don't. I'm taking my .02 cents and am spending it elsewhere or else you'll be thanking everyone else but me too. LOL!

          Good luck.

          LastWarrior

          I suggest you learn not to take textual based conversation too seriously or you might end up hating your life. Seriously man. I appreciate his input as much as anyone's. Anyone here could tell me im doing everything wrong on the web marketing side of things and ill probably agree. But to suggest changing the whole type of business to something COMPLETELY different, to make a smart remark about the prices without knowing what was standard first, and to also talk about the quality of the product which is proven to be of better quality than the major competitors. And I am not married to the product myself, thats a whole different story. But I have compared to 5 or 6 of the competitors.

          I understand he may have misinterpreted the purpose of the site and thats fine. Whats happened here is the initial team and funding has been removed. I am trying to get it up and running from here. The initial market research was very clear and precise.

          That said there seems to be plenty of pros in here who may know exactly what changes to make.. If you want to offer your services please let me know. I am not a web developer myself.
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  • Profile picture of the author lilskip
    Hey,

    Besides taking a look at the code of the page and optimizing it to load faster, have you thought of picking a more attractive color set for your page? maybe the current one is not very appealing to the eyes of the visitors, so they move further. Good luck with solving the issue!
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  • Profile picture of the author Ghoster
    If I were you, I would put the "why buy" above the fold, and put the "how to buy" below the fold. Your visitors aren't in buying mode. You need to show them some content. Build some brand awareness and trust. Don't just go for the sale.
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    On the whole, you get what you pay for.

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    • Profile picture of the author Martin Avis
      Originally Posted by Ghoster View Post

      If I were you, I would put the "why buy" above the fold, and put the "how to buy" below the fold. Your visitors aren't in buying mode. You need to show them some content. Build some brand awareness and trust. Don't just go for the sale.
      I agree, but a big part of the problem is that - on my monitor at least - the above the fold part of the page looks to be all there is! I had no idea that you could scroll down to find more. That's a big mistake in site design.
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  • Profile picture of the author oriondigitals
    because they wanted to go somewhere but they reach somewhere else
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  • Profile picture of the author Alice12345
    From all the suggestion, u need to keep on testing and see what works best from you.

    If all the testing is still fail, You should try consider to change the product you are selling.
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  • Profile picture of the author chaotic squid
    some good suggestions already pointed out. Another thing that I'd like to mention is that your site is way too noisy. Looks like there's just so much stuff going on.

    Some examples:

    Social media - at the top you have have social media buttons, then below that you have like us on Facebook and follow us on Twitter buttons. Then at the bottom you have feeds for both Facebook and Twitter. No need to have your social media repeated on the home page 3 different times.

    The fake video testimonials - Those video testimonials are so fake, I could tell within the first few seconds that you probably got them from Fiverr. I doubt that they are convincing people to buy plus they're probably bogging down the speed on your homepage.

    Missing header - as some people have mentioned, you have no header! get one immediately

    Too much text - I get dizzy trying to read/navigate your homepage with all the text. IMO you should never have more than a few sentences on your homepage. Your job is to greet them, explain your business, and your benefits quickly. Use graphics or images to demonstrate a point without using words too.

    Too salesy- this was also pointed out. The first thing I read while on the site was "how to buy" you're coming on way too strong. Seems like you're trying to get me into bed without buying me flowers and dinner first haha

    The site needs a lot of work...
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  • Profile picture of the author Digital Deepak
    Originally Posted by frankbrb View Post

    Hi Guys,

    So I finally got a little budget to do start an ad campaign. I have started a very Target specific campaign on facebook. Using ads and boosted posts. Ive seen a huge increase in traffic but only a few sales.

    Turns out 74.3% of my visitors are staying for 5 seconds or less. This proves they are not even checking out the products. As it would take longer to listen trough the products.

    I need to figure out whey these people are staying for only 5 seconds, my ONLY thought is that these users are either cellphone users who dont like the format on cell OR the page doesn't visually load quick enough??

    I am unsure, any ideas or ways to figure it out?

    Other than that the next highest amount is 10.7% stay for more than an hour and also 10.7% stay between 30 seconds and 5 minutes.

    Thanks
    Facebook ads don't convert. Period. They convert from viewers into clickers of the ad and nothing more. Had a bad experience with a campaign where some people converted into leads but never into customers.
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    @ Bangalore, India.
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    • Profile picture of the author frankbrb
      Originally Posted by Digital Deepak View Post

      Facebook ads don't convert. Period. They convert from viewers into clickers of the ad and nothing more. Had a bad experience with a campaign where some people converted into leads but never into customers.
      What type of ad campaigns are better? Google? These facebook ads were very targeted. To specific people who were very active on pages of similar product.. Strange really.. What are the best forms of ad campaigns available.
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    • Profile picture of the author brutecky
      Originally Posted by Digital Deepak View Post

      Facebook ads don't convert. Period. They convert from viewers into clickers of the ad and nothing more. Had a bad experience with a campaign where some people converted into leads but never into customers.
      You should not make a general statement such as "Facebook ads dont convert. Period". I have consistently made a 50% ROI from Facebook ads. Also keep in mind its not the AD that converts. The point of the ad is to send traffic. From there it is your pages job to convert. If you got clicks the ad did its job. What you should be saying is 'my sales page failed to convert Facebook traffic'. Once you accept the problem is your page, and that its not optimized for the fast paced Facebook traffic then you can start correcting the situation.
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  • Profile picture of the author joekoffi
    Are you sure your campaigns are not misleading? If you use relevant titles and descriptions, that should decrease the bounce rate
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    • Profile picture of the author frankbrb
      Originally Posted by brutecky View Post

      You should not make a general statement such as "Facebook ads dont convert. Period". I have consistently made a 50% ROI from Facebook ads. Also keep in mind its not the AD that converts. The point of the ad is to send traffic. From there it is your pages job to convert. If you got clicks the ad did its job. What you should be saying is 'my sales page failed to convert Facebook traffic'. Once you accept the problem is your page, and that its not optimized for the fast paced Facebook traffic then you can start correcting the situation.
      Very good point because actually I did get some sales!

      Originally Posted by joekoffi View Post

      Are you sure your campaigns are not misleading? If you use relevant titles and descriptions, that should decrease the bounce rate
      No this is one thing I actually am sure of.. Definitely not misleading. Well IMO anyways.
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  • Profile picture of the author LABEShops
    Most people bounce off a site quickly if it does not provide what they are looking for (or they think it doesn't). I would add above the fold what your site is about - even a single line under your logo would help.

    Make sure your site is appearing under the right key words - perhaps people are looking to buy music and expect songs on your site, not just beat snippets? See what keywords are getting them there and make sure they match your content. One of my stores had a big bounce rate for a keyword I don't use and confused me until I discovered it was due to a typo on 1 product

    I would also see what page they are exiting from. If the home page, it might be due to my first point.
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    • Profile picture of the author frankbrb
      Originally Posted by LABEShops View Post

      Most people bounce off a site quickly if it does not provide what they are looking for (or they think it doesn't). I would add above the fold what your site is about - even a single line under your logo would help.

      Make sure your site is appearing under the right key words - perhaps people are looking to buy music and expect songs on your site, not just beat snippets? See what keywords are getting them there and make sure they match your content. One of my stores had a big bounce rate for a keyword I don't use and confused me until I discovered it was due to a typo on 1 product

      I would also see what page they are exiting from. If the home page, it might be due to my first point.
      Good advice thank you.. They seem to exiting from the contact page a lot but im not getting many contact requests?
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