Paypal Dispute Won Now Charge Back?

Just give him/her the money back and keep truckin.

The charge back is issued by his credit card company and not Paypal. Paypal has to fight this charge back and will use any and all evidence you give them towards doing so. As long as you send the appropriate evidence along with stating that the item is a digital item, the charge back will not move any further.
However, it is a pain in the a$$ because it can take the credit card company up to 75 days to come to a resolution that would take anyone else 2 minutes to solve. Simply move forward with business and know that you'll get your money back, hopefully more sooner than later.

If it's a small amount, let it go! Battling with a chargeback can get really ugly. Not worth your time!

The chargeback has been claimed against PayPal rather than yourself directly. It is completely up to the buyer's bank an PayPal cannot do anything about it. The only thing they can do is to suspend the buyer's account but this may not happen.

You cannot give the customer's money back because they have already taken it. The only thing you can do under these circumstances is to ask PayPal to appeal for you. However, that could take months and I doubt PayPal would do anything unless a large amount is involved.

As much as I agree with you, grit your teeth and refund them

these are losers and thieves

I just had to give a refund to someone too lazy to whitelist software in chrome

couldn't waste their time doing this so demanded a refund

wonder how they make any money at all with this attitude

Ed

I don't usually get chargebacks or refund request so I don't mind fighting this one.

What I don't like is a person making false claims yet they know they received the product.

If you say you don't like my product and it did not help you then maybe I will refund you, but if you are trying to take advantage that this is a digital product and you can easily get your money back then I will not refund you.

What actually surprised me is that I had won the dispute with Paypal but the person was still able to file a chargeback even when they lost the dispute.

So that means winning a dispute is half the battle, you still have to face and win a chargeback to win the war.

You're usually better just giving the refund and moving on.

I lost a Paypal dispute against a site recently, but for their refusal to honour their 100% money back guarantee I wrote about a dozen bad reviews, which will over time lose this company 10x what they took from me.

Unfortunately even when you win the dispute with Paypal, a chargeback can be made! That's the downside for us marketers doing business online...

The bank will always listen to their customer, also banks knows there is millions of fraud digital products and paypal policies does not protect you against fraud if its a digital product.

Bad thing, if you lose the chargeback, you will be charged a chargeback settlement fee. Usually about $20. So you could lose the sale plus an extra $20. Your actually out of pocket extra money.

I experienced the same thing a while ago, turned out the buyer did not know how to use winrar to unpack the file. I explained to her and then she was happy and cancelled the dispute.

Sometimes people take action just because they don´t know better.

Pick your fights carefully, there will always be some who will lie to get what they want. I would think about the time, potential cost and possible negative impact fighting this may have on you and your business. If you think it's worth it then ask Paypal to appeal on your behalf, but don't make this personal. They don't know you and you don't know them. Sometimes it's better to take a deep breath, be the better person and let it go.

The very first sale I ever made on-line was refunded, as my customer claimed that he hadn't received the digital product. I was absolutely gutted that my first sale ended up being from someone who wanted to scam me, but I decided to send him another link to the product and refund him as well.

Many will think I was crazy for doing that, but I realised that I had to accept that there will always be "customers" who just want freebies and will play the system to get it. I decided I was better off focusing on gaining decent, returning customers, rather than waste my time and energy on a liar and cheat. Sending him another link was my way of letting him know that I wasn't bothered by his behaviour ;-)

Letting go and moving on just felt better for me at that time (and still does now) :-)

Paypal couldn't care less about losing a charge-back....it's not their money. They'll simply deduct the amount from your account (whether it's available or not). Sucks huh?

Paypal's dispute option is a joke. People who know how the system works go straight for the charge-back as it's an automatic win. No delay, no back and forth. The only people who settle for the dispute are people who don't understand the system & how easy it is to abuse. Unfortunately, this group is the minority.

Paypal is not going to lose the dispute period! First it's a digital product which cannot be validated by the CC company. Secondly, Paypal has evidence of original lost dispute along with whatever evidence you supplied. The buyer will lose in this case (9 times out of 10), however these funds will be locked up until that happens.

Now as far as collateral damage is concerned, that's another story. He may leave bad reviews, file a complaint somewhere else, etc.

LOL @ all the people saying "just refund"

you don't even know how much was involved. How do you know the transaction wasn't $9001 ?

Sure if its not much money then just let it go but I'd fight to the very end for anything over $50 even if I was a millionaire. Don't just let people get away with it its dishonest and shows them how easy it is.

Disputes and these kind of things don't take more than an hour in total usually. Sure your going to have to submit information when needed but each point of contact should rarely take over 10 mins each.

Value yourself and don't write stuff off when you can fight.

A good tip is to organise everything extremely well beforehand so when things go wrong you know where everything important is, and you can get things sent of within minutes.

Good luck OP

When it comes with payment processor, you will find yourself that you have to do what ever they want.

1) Its not PayPal that 'allowed' the charge back. PayPal has nothing to do with it. This is the CC company / bank doing this.

2) The bank does not care what PP has decided. PP does not dictate to the bank. Sure you won the PP dispute but now the buyer complained to the bank so you have to deal with them

3) You can dispute the charge back. But you wont win. I have never seen anyone win. Simple fact. The bank does not care about you, they do care about their customer.

let it go my friend, you cannot win them all

Well you're soon learn why it's best to just return their money for a digital purchase.

1. You'll lose the chargeback unless the customer has a high history of chargebacks.

2. You'll be charged an extra $15-$20s as a punishment for making your merchant go through the charge back process

3. Your merchant will add a strike against you. If your chargeback rate is above a certain % your entire account could get banned.

4. You'll create one pissed off customer that will give you terrible reviews, and hold a grudge for years.

After this process you can blacklist the customer to make sure you never deal with them again if it's truly fraudulent on their part. Some say you should fight it if it's a BIG ticket item like $9,001. That's the worst advice you can take. If it's a big ticket item the FTC could get involved.

Chargeback won after 3 months... Money credited back into my Paypal account today...

So my conclusion is that don't be afraid to fight customers who think they can take your product(s), file a dispute or chargeback then get them for free....

Run a legitimate business and over deliver.

All the best!

I would so fight this, and then I would take him to court even if I lost just getting him in a court room would be enough for me. If he is in the USA talk to a lawyer there is fraud, wire fraud but make damn sure you have the proof and if you do your lawyer will tell you the rest, but don't give a inch or they will take a mile, and if you do win I would write a blog about it using real names OUT THAT MOFO out.

Or you can do like the rest are saying *shrugs* Either way good luck
Tom

oh damn just realized the date lol great job in winning, now sue the turd, do a blog etc.. lmao

Yeah, thats kinda weird. I never had a problem like this before. Ever since paypal updated their system all kinds of weird things have been going on. I guess you just have to wait to se what happens now that you already notified them the second go around.

just give people their refunds, or you'l get your merchant shut down then you'll be out of business..

No matter if they are wrong or you know they are ripping you off, just give it to them to save yourself the headaches.

Is the amount worth time and energy wasted to try and get back ? If the answer is yes then give paypal a call.. If the answer is no, then move on..

I've been selling products online for almost a decade. The simple fact is this: Provide a great product, great support, and chargebacks will remain low. All that said, chargebacks ARE something that will ALWAYS occur.

When they do occur, simply provide Paypal with all the information, including scanned printouts of log requests, activation keys, etc. The scanned printouts seem to hold a lot more weight with Paypal in determining yourself as the victor.

Once you submit that info to Paypal, get the whole concept out of your mind. Don't stress. Win or lose, you've done your part, and you have to move on.

Better give him back his money that having him got to ripoffreport . com and having this stuff on 1st position (yes not page but position) at google !!!

Good business people issue refunds to sh*tty customers all the time. If you don't issue a refund, and you had a refund policy, you're stooping to the buyer's level. And... you're acting like you don't make many sales.

Make more sales. That's the best antidote to issuing refunds.

You know what - there will always be unsatisfied customers no matter what you do (AKA tire kickers). Now, winning a paypla dispute is something and winning a chargeback is something else. Almost always the credit card companies want their customers to be happy and will look for a refund and paypal won't be able to help you because they wouldn't intervene with the workings of card companies. So, I guess you should refund and move on.

Paypal is great system, but there are drawbacks too and you'll have to learn to live with them.