I'm Moving my Domains - Need Recommendations for a Domain Registrar

42 replies
We have registered my domains with Wild West Domains for 10 years or more. We have over 100 domains registered with them. I didn't know it originally, but somewhere along the way I realized that Wild West is a GoDaddy reseller.

Last month, we somehow managed to let a domain expire. When I realized that this evening, I attempted to renew and could not find it in my account. I called support and after quite a lot of "run around" was told that renewing that domain would cost $100+. I told the support tech that I thought that given the length of our relationship, the number of domains I have registered with them and since this has NEVER happened before that I thought they should waive the fee/"fine". After some more "run around" I was told they would not be able to waive the fee.

I told the tech that there was a principle involved here and that we were going to be forced to move all our domains to another registrar. The tech says "You can always move them to GoDaddy". ARGH!!!!!

In the end it's not really about the money. I just have a hard time accepting silly business practices. This decision went well beyond silly and pegged the "stupid" meter. Being underhandedly referred to GoDaddy was just the icing on the "crap cake".

Was hoping some of you might recommend a registrar who will make the transfer process as easy as possible and who has more reliable/sensible business practices.

Thanks!
Chris
#domain #domains #moving #recommendations #registrar
  • Profile picture of the author ET76
    I moved few of my domains to Namesilo.com lately. Price for new registration, renewal or transfer are good even not as cheap as others with their coupon codes. They offer Whois Protection ID for Free and the most important for me is i feel my account secure, they have a few secure protection for my account and domain that i never seen with other registrar before. You can see the detail on their site or open new account to see their secure protection account/domain. I hope this may help.
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    • Profile picture of the author RSK3000
      I understand how you feel.

      As every registrar has high redemption fees, moving your domains will not solve anything. The $100 renewal fee is made up of payments to ICAAN, the registrar and the reseller. I have heard of much higher renewal fees, too.

      I am usually contacted repeatedly in the weeks and months before the domain is to be renewed, asking me to renew, although I often set mine to 'auto-renew' so that I don't lose them. (If Wild West don't provide these services/ facility, then I would definitely move them)

      What I'm trying to say is that all registrars have their faults and if you have had 10 relatively stress free years with Wild West I suggest that you consider sticking with them.
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  • Profile picture of the author kaleshwarchand
    As said every registrar will have these high re-renewal fees.
    Just set to autorenew and you should be good.
    As for recommendation I would recommend the only one I use namecheap.com (ICANN accredited)
    free whois id protection (for 1 year), very easy to mange everything, but they also have a high renewal charge after expire (don't remember how much), but then so will everyone.
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  • Profile picture of the author tj
    Namecheap is a good option, but you will have everywhere high fees if you forget to renew a domain on time. If you are not directly talking to a business owner or manager that takes their job seriously, you will almost - always get one of their hourly paid worker that do not care about your situation and do not try to keep your business.

    Timo
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  • Profile picture of the author AK86
    Namecheap! Great registrar who actively opposed CISPA and SOPA bills- support them and what they stand for. *EDIT* They also accept BitCoin payments- another great idea to support. Can't say anything bad about these guys.

    You Pays Your Money And You Makes Your Choice
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    • Profile picture of the author Chris Grable
      Yep! I know that they all have them. I just can't understand a business being so short sighted to lose all of our business over this. I can't imagine that the ICAAN part of the fee is all that high. Both the registrar and the reseller (actually in this case there is a third level reseller involved) should be motivated to keep us on-board.

      I thought that maybe I would be a little less aggravated when I woke up this morning.... nope! Gonna be one of those days.

      vr
      chris
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      • Profile picture of the author Dan C. Rinnert
        Originally Posted by Chris Grable View Post

        I can't imagine that the ICAAN part of the fee is all that high. Both the registrar and the reseller (actually in this case there is a third level reseller involved) should be motivated to keep us on-board.
        I think ICANN recommends a fee of $80 for domain name redemption, but the actual fee varies. On that, not sure whether ICANN gets a percentage or a fixed rate. But the actual fee is determined by the registry, the registrar and any resellers.

        So there are at least two levels of companies with domain redemption fees. The reseller and the registrar would be the most motivated to keep your business because they are the ones dealing directly with customers. But, why should the registry care? If the domain is important to you, you'll pay the fee. If not, someone else will likely grab the domain. Or, you'll re-register it if no one else grabs it. So, as far as the registry cares, they win no matter what.

        No matter what registrar you switch to, they are still subject to whatever fees the registry charges.

        For comparison, NameCheap currently charges a $200 domain redemption fee, plus the regular cost of one-year renewal. NameSilo charges $75 plus the regular cost of one-year renewal. GoDaddy charges $80 plus the cost of one-year renewal. Network Solutions charges $299.

        The domain name redemption period was initiated by ICANN. Before the grace period policy was in place, different registrars treated expired domains differently. With some, if you forgot to renew, you were out of luck and had to hope you could re-register the domain before someone else did. So, the grace period gives you a chance to save your domain before anyone else can grab it. Of course, ICANN also allowed registries to charge a service fee for this benefit, so that's where the fees come in.
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  • Profile picture of the author Dennis Millbrath
    I will also recommend namecheap, I just transferred some domains there. It was really easy too. If you have many domains you can paste them all in with just one step. You do not have to do them one by one. However, you still have to click each email link one by one, but that is not too bad.
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  • Profile picture of the author Mo Goulet
    Call GoDaddy and talk to them.

    I had a domain name expire and when I realized it, it was $80 plus $15. I called GoDaddy and they immediately waived the $80
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  • Profile picture of the author kindsvater
    DomainMonster is good and my favorite. Free privacy service, extremely easy to setup personal DNS if you do not want some domains to appear connected, and the second a domain expires it is not immediately yanked off the net.

    I recommend against NameCheap. The great protector of spammers. IMHO, after trying it twice, it can have a negative impact on SEO. Also, as a general rule, if I see a herd of Warriors doing something its a red flag usually ending up with some Google penalty / slap / ban.

    .
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  • Originally Posted by Chris Grable View Post

    We have registered my domains with Wild West Domains for 10 years or more. We have over 100 domains registered with them. I didn't know it originally, but somewhere along the way I realized that Wild West is a GoDaddy reseller.

    Last month, we somehow managed to let a domain expire. When I realized that this evening, I attempted to renew and could not find it in my account. I called support and after quite a lot of "run around" was told that renewing that domain would cost $100+. I told the support tech that I thought that given the length of our relationship, the number of domains I have registered with them and since this has NEVER happened before that I thought they should waive the fee/"fine". After some more "run around" I was told they would not be able to waive the fee.

    I told the tech that there was a principle involved here and that we were going to be forced to move all our domains to another registrar. The tech says "You can always move them to GoDaddy". ARGH!!!!!

    In the end it's not really about the money. I just have a hard time accepting silly business practices. This decision went well beyond silly and pegged the "stupid" meter. Being underhandedly referred to GoDaddy was just the icing on the "crap cake".

    Was hoping some of you might recommend a registrar who will make the transfer process as easy as possible and who has more reliable/sensible business practices.

    Thanks!
    Chris
    I hate godaddy if you google their political views on the world you will see how bad they are. I moved to enom (namecheap is one of many resellers) they have oposite pro-freedom views on things.
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  • Profile picture of the author ecoverartist
    I've been with namecheap for years and have had no problems with them. You can usually save $1 or so off your registration by searching for namecheap coupons. They offer new ones every month.
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  • Profile picture of the author sovannachuon
    Sorry to hear about your aggravation. I use Godaddy for ages. They have been very helpful and supportive. Even with all the reminder notices, I still left one or two of my domains expired. There is a grace period where you can still get it back. I don't remember paying extra fee for it.

    I have close to 100 domains myself. Godaddy has a program that give you great price and better support. I understand that you work through their reseller. Maybe a call to escalate the issue with Wild West and another call to Godaddy to see if something can be done.

    I'm totally with you on how short sight these folks are. For a $100, they risk losing you as a customer! BTW, the redemption fee for Godaddy is $80. You have 19 days to get it back before it goes to auction.

    On a side note, I use Namecheap for some of my domain registration. I only do this when I can't get coupon code for Godaddy. Namecheap also has excellent service.
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  • Profile picture of the author pelican
    i believe if you are just within 30 days of expiry, it should still be normal renewal fee.
    if you renew after 30 days of expiry, you cant really blame registrar for charging expensive redemption fee because you should have taken note if the domains are really important.

    there are businesses who forgot to renew their domain and end up paying thousands to buy back from domain squatter (if they are lucky that the squatters are willing to let go). so it is your responsibility to keep track of your own domain expiry date.

    registrar will not entertain you even though you have hundreds of domain unless you are actively registering and renewing few hundred domains monthly, then i am sure negotiation is possible.

    personally i will move away from godaddy and their reseller.
    enom is not bad.
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  • Profile picture of the author aciddropkid
    I slipped up with two of my Namecheap domains recently and the redemption fee is $200 EACH plus the usual reg.fee. I'm debating whether it's worth it!
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    • Profile picture of the author wordwizard
      Originally Posted by aciddropkid View Post

      I slipped up with two of my Namecheap domains recently and the redemption fee is $200 EACH plus the usual reg.fee. I'm debating whether it's worth it!
      Same info also per Dan Rinnert!

      Wow! $200 per domain redemption fee at Namecheap?

      I'll stick with Godaddy. About their specifics...

      They do have about a 18 day grace period where you won't have to pay extra to renew your expired domains, plus you get about an additional month or so (this can vary depending on luck) where you can get your domain back for that $80.

      I have occasionally made use of that when I messed up. I've also occasionally been able to buy back a domain at the regular registration price that had expired inadvertently, even one that had been bought (and then dropped again) by someone else

      If you spend more than $5k with Godaddy per year, you'll get an extra week to renew your domain without a redemption fee, and another week or so where you can renew it for just a $20 penalty.

      Or that's what it was last time I checked, a little over a year ago. I no longer spend enough with them to be part of that Premium crowd (they also raised the threshold so I was disqualified and lost my access to the personal advisors).

      Anyway, all things considered, I think it's a relatively fair deal.
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      • Profile picture of the author Jesus Perez
        Originally Posted by Chris Grable View Post

        Last month, we somehow managed to let a domain expire.
        Originally Posted by aciddropkid View Post

        I slipped up with two of my Namecheap domains recently and the redemption fee is $200 EACH plus the usual reg.fee. I'm debating whether it's worth it!
        Guys, let it delete. Then use Snapnames for $69.95 to grab it if you expect competition. If you don't expect competition, use Pheenix to win it back. I just used this to get back a GoDaddy domain for $18.95. If either go to auction, then bid conservatively.

        Originally Posted by wordwizard View Post

        I messed up. I've also occasionally been able to buy back a domain at the regular registration price that had expired inadvertently, even one that had been bought (and then dropped again) by someone else
        That's what I'm walking about! I've done this lots of times without the help of Pheenix.
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  • Profile picture of the author rakhwas
    ipage, hostgator, namecheap
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    • Profile picture of the author Jeffreysix
      Banned
      [DELETED]
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      • Profile picture of the author DianneH
        I have been with BlueHost for seven years. Love them. They have resolved every problem I have ever had with any domains. They have an online chat and they help resolve problems instantly. I highly recommend them. Price is right too. Hope that helps.
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        Dianne Humphries
        www.PLRMiniMarket.com


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        • Profile picture of the author serryjw
          Dianne..B.H. is a good hosts but I would prefer to stay with a registrar than a re-seller when you are building a large portfolio. Dynadot or Franks Schilling's Uniregistry would be my choice...I will move this year to one of them from GD.
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  • Profile picture of the author humbledmarket
    Banned
    Originally Posted by Chris Grable View Post

    We have registered my domains with Wild West Domains for 10 years or more. We have over 100 domains registered with them. I didn't know it originally, but somewhere along the way I realized that Wild West is a GoDaddy reseller.

    Last month, we somehow managed to let a domain expire. When I realized that this evening, I attempted to renew and could not find it in my account. I called support and after quite a lot of "run around" was told that renewing that domain would cost $100+. I told the support tech that I thought that given the length of our relationship, the number of domains I have registered with them and since this has NEVER happened before that I thought they should waive the fee/"fine". After some more "run around" I was told they would not be able to waive the fee.

    I told the tech that there was a principle involved here and that we were going to be forced to move all our domains to another registrar. The tech says "You can always move them to GoDaddy". ARGH!!!!!

    In the end it's not really about the money. I just have a hard time accepting silly business practices. This decision went well beyond silly and pegged the "stupid" meter. Being underhandedly referred to GoDaddy was just the icing on the "crap cake".

    Was hoping some of you might recommend a registrar who will make the transfer process as easy as possible and who has more reliable/sensible business practices.

    Thanks!
    Chris
    We have been using Namecheap and we're very please with the support provided. The chat support is manned by trained employees who are able to actually resolve issues during the chat itself. (such as one time we cancelled a domain order to replace with another tld without a hitch)

    Excellent support, great pricing. You get special renewal price for 50+ domains around $1 off/domain if I'm not mistaken. Registration are around $9.79 for .com and transfers are around $7.99 during promotions
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  • Profile picture of the author AK86
    Redemption fee is MEH. Just be good about staying on top of your domains and it's a non-issue... if the site is actually pulling in good money who's going to let that slip up? Cmon now
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  • Profile picture of the author CyberAlien
    Just FYI, Wild West isn't a reseller of GoDaddy, they are a GoDaddy company. They are basically the reseller branch of their company and anyone who signs up as a reseller of GoDaddy goes through Wild West Domains.
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  • Profile picture of the author Ortega
    What's your domain status? I experienced the same thing few months ago, I didn't realized one of my important domain expiring at GoDaddy. It was in redemption period and they ask $80 fee to recover the name. In the end I manage to transfer the domain to Namecheap for just $5 or so.
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    • Profile picture of the author Chris Grable
      Originally Posted by Ortega View Post

      What's your domain status? I experienced the same thing few months ago, I didn't realized one of my important domain expiring at GoDaddy. It was in redemption period and they ask $80 fee to recover the name. In the end I manage to transfer the domain to Namecheap for just $5 or so.
      I am not entirely sure abo0ut the status. The domain expired on 3/25/2014.

      Thanks for asking!

      cag
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  • Profile picture of the author Derek S
    namecheap by far! I have had a bunch of domains expire over the years and without even needing to contact customer support... I simply have an option to pay $9 and its up and running again before I know it!

    Also just ditched Hostgator for a dedicated server with namecheap!

    You can also find a discount for transferring on their site here https://www.namecheap.com/promos/coupons.aspx
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  • Profile picture of the author Randall Magwood
    You could probably move to Yahoo Webhosting. You cant go wrong with them.
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  • Profile picture of the author sumosteve
    Never had a problem with GoDaddy, maybe im overpaying but there is no headaches, set it and forget it.
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  • Profile picture of the author serryjw
    UNLESS you LOVE the domains, let it expire, follow very closely and in 3 months re-hand reg it again for $10...a little chancy but I have done it and saved $$$$
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  • Profile picture of the author Peru101
    I know most people are all about NameCheap or GoDaddy, but for me, NameSilo tops them all.
    Lowest domain pricing around, discounts for bulk domains, free privacy protection, great customer service, clean website navigation, no ridiculous upsells, doesn't bombard you with emails . . .
    Shall I continue?

    GoDaddy has gotten too big for their britches, and while NameCheap was ok, their site was just as much of a pain to navigate, plus I had to pay for privacy. I'll be loyal to NameSilo as long as they're around.
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  • Profile picture of the author davezan
    Originally Posted by Chris Grable View Post

    We have registered my domains with Wild West Domains for 10 years or more. We have over 100 domains registered with them. I didn't know it originally, but somewhere along the way I realized that Wild West is a GoDaddy reseller.

    Last month, we somehow managed to let a domain expire. When I realized that this evening, I attempted to renew and could not find it in my account. I called support and after quite a lot of "run around" was told that renewing that domain would cost $100+. I told the support tech that I thought that given the length of our relationship, the number of domains I have registered with them and since this has NEVER happened before that I thought they should waive the fee/"fine". After some more "run around" I was told they would not be able to waive the fee.

    I told the tech that there was a principle involved here and that we were going to be forced to move all our domains to another registrar. The tech says "You can always move them to GoDaddy". ARGH!!!!!

    In the end it's not really about the money. I just have a hard time accepting silly business practices. This decision went well beyond silly and pegged the "stupid" meter. Being underhandedly referred to GoDaddy was just the icing on the "crap cake".

    Was hoping some of you might recommend a registrar who will make the transfer process as easy as possible and who has more reliable/sensible business practices.

    Thanks!
    Chris
    Hate to tell you this, but a registrar waiving that kind of fee for renewing an
    expired domain name (more so one in actual redemption period) is one thing
    they won't afford to do. You'll encounter that with just about any registrar -
    Dynadot, NameCheap (whom I'm an affiliate for), Name.com, NameSilo - you
    transfer your domain names.

    (Any of them can explain why, though I dunno if you'll appreciate their reason
    for such.)

    That said, I mentioned those registrars' names because - in my opinion after
    having used all of them - they have reliable/sensible business practices. For
    the most part, anyway.

    BTW, Wild West Domains is Go Daddy's "sister registrar". Unlike Go Daddy that
    caters end users, WWD mainly caters to resellers or wholesalers (i.e. hosts).
    Signature

    David

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  • Profile picture of the author brentb
    GoDaddy.com will waive the fee if you at the same time put an order in for 50+ domains. FYI.

    I personally am a fan of NameCheap.
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    • Profile picture of the author Chris Grable
      All,

      Thanks for all the comments and advice. I started the transfer process to NameCheap then decided to take one more shot at GoDaddy. I was on the phone discussing a standard transfer related tech issue and at the end of the call I explained my dilemma to this new/different tech. He was very helpful.... In the end they waived the $80 fee and I extended the domain for three years.

      All in all, I am a happy camper.

      Cheers,
      chris
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  • Profile picture of the author WillR
    Namecheap. It's become the new standard for domains in our industry.

    Stay well away from GoDaddy. They are horrible. Have learnt that through dealing with many customers over the years with that hosting. Always having issues. They are a company targeted at newbies buying their first domain.
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    • Profile picture of the author Lost Leader
      I used to love Namecheap.

      Check out their BBB rating and the complaints on file. I never checked them out ... until I had a problem. I have had an open ticket for a month (and I am not the only one as I have the transcript admitting it). I have had limited access to my account ... online support only.

      They do not contact me. They have done nothing. Anything initiated has been done by me.

      I have over 200 domains with these people (or person?). BBB says they only have one employee. I guess they outsource everything ... lol.

      domainmonster, dynadot, namesilo ... I am trying to figure out who to go with. I may split them up.

      FYI.
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    • Profile picture of the author DubDubDubDot
      Originally Posted by WillR View Post

      Namecheap. It's become the new standard for domains in our industry.
      If Namecheap is the new standard then we are all screwed.

      They are actually resellers for Enom, but they handle most of the support. Enom owns Name.com, so if you like Enom through Namecheap you may as well just go directly to the source.
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  • Profile picture of the author jhphotographer
    You have had a lot of responses so this may be pointless. Try 123 reg, they have a great domain control panel and an assertive support team.
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  • Profile picture of the author derekwong28
    If you want another reseller account, I would recommend Resellerclub. All domains have privacy for free.

    Every single registrar I know will charge a fee of between $75 to $150 if you let your domains expire beyond a certain date. Much of the fees are probably beyond the control of the Registrar. You would well into the redemption period if you domain expired on 3/25/2014.

    If your domain has no PR and is unlikely to be of much value to others. You could try the backorder service by Godaddy. Otherwise, it might go to auction at TDNAM.
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  • Profile picture of the author wessj
    Godaddy is great in my opinion but some will say different. if your hosting multiple WP sites then its a great host to use in my opinion. Im sure they will log complaints so if you provide your user id or something unique im sure a few warriors will email a complain to them that they are charging you after all your business with them. maybe it could get dropped. Strength in numbers
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