Last month, we somehow managed to let a domain expire. When I realized that this evening, I attempted to renew and could not find it in my account. I called support and after quite a lot of "run around" was told that renewing that domain would cost $100+. I told the support tech that I thought that given the length of our relationship, the number of domains I have registered with them and since this has NEVER happened before that I thought they should waive the fee/"fine". After some more "run around" I was told they would not be able to waive the fee.
I told the tech that there was a principle involved here and that we were going to be forced to move all our domains to another registrar. The tech says "You can always move them to GoDaddy". ARGH!!!!!
In the end it's not really about the money. I just have a hard time accepting silly business practices. This decision went well beyond silly and pegged the "stupid" meter. Being underhandedly referred to GoDaddy was just the icing on the "crap cake".
Was hoping some of you might recommend a registrar who will make the transfer process as easy as possible and who has more reliable/sensible business practices.