GetResponse Down - Investigating DDoS Attack... | Warrior Forum - The #1 Digital Marketing Forum & Marketplace

Jesus Perez

10 years ago

Kudos to GetResponse for actually having a Status page! So many providers fail in this simple task.

Thanks
3 replies

Signature

{{ DiscussionBoard.errors[9140461].message }}

Devid Farah 10 years ago

Wow, even GetResponse? That SUCKS!
Thx Mark for the link.
- Thanks
- 2 replies
Signature

Wso of the Day - 1570+ SOLD!
{{ DiscussionBoard.errors[9140482].message }}
- Jason Freeman 10 years ago
  
  Thanks for posting this I was wondering what was going on with my GetResponse account.
  
  Thanks
  
  Signature
  Finally An Affiliate Wordpress Plugin That Works With Adsense, Amazon, Clickbank, CJ, Ebay, and more!!!
  
  Get Tons of Views To Your Videos With This FREE Wordpress Plugin!!!
  
  {{ DiscussionBoard.errors[9140554].message }}
- Karen Blundell 10 years ago
  
  Originally Posted by Devid Farah
  
  Wow, even GetResponse? That SUCKS!
  Thx Mark for the link.
  
  any site can get attacked - unfortunately
  
  Thanks
  
  Signature
  ---------------
  
  {{ DiscussionBoard.errors[9143486].message }}
Disruption 10 years ago

Originally Posted by Jesus Perez

Kudos to GetResponse for actually having a Status page! So many providers fail in this simple task.

I couldn't agree more with this statement.
- Thanks
- 1 reply
{{ DiscussionBoard.errors[9141746].message }}
- omgfirstmillion 10 years ago
  
  Wow is good to know this, just precisely now I was going to sign up for GR free trial but I´ll better wait for this attack to be over.
  
  Thanks
  
  1 reply
  
  {{ DiscussionBoard.errors[9141779].message }}
  
  heavysm 10 years ago
  
  Interesting message on their homepage now. Just planning stuff out until things are back online.
  
  Thanks
  
  Signature
  The Dirty Little Secret I Use To Boost My Businesses (not what you expect)
  
  {{ DiscussionBoard.errors[9141845].message }}
CallMeJ 10 years ago

Originally Posted by Jesus Perez

Kudos to GetResponse for actually having a Status page! So many providers fail in this simple task.

As far as I can tell, the status page is useless. It says all of their systems are working, but my websites and browser say otherwise. (as of 5 minutes ago.)
- Thanks
- 1 reply
{{ DiscussionBoard.errors[9164792].message }}
- MickK 10 years ago
  
  Originally Posted by CallMeJ
  
  As far as I can tell, the status page is useless. It says all of their systems are working, but my websites and browser say otherwise. (as of 5 minutes ago.)
  
  If you are still having issues please report it to our custoemr success team support.getresponse.com.
  
  Cheers,
  
  Mick
  
  Thanks
  
  Signature
  
  Mick Kitor - Affiliate Manager
  
  Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor
  
  {{ DiscussionBoard.errors[9164830].message }}

dbong

10 years ago

Much appreciated. Was just looking for my opt-in form on my website when I came across this.

[ 1 ] Thanks

Signature

Digital Marketer | Investing Enthusiast

{{ DiscussionBoard.errors[9140590].message }}

Javisito

10 years ago

Thanks a lot,

This is kind of not fun, got a lot of Solo mailings driving traffic to my Squeeze page right now when no one can Opt in, Grrr..

Thanks

{{ DiscussionBoard.errors[9140657].message }}

Omar White

10 years ago

I was just wondering what is wrong with my GR account...

Thanks for the link Mark

- Oliver

Thanks

Signature

Resource Blog for Beginner Entrepreneurs - OmarWhite.com

{{ DiscussionBoard.errors[9140713].message }}

Got3n

10 years ago

Hope this gets resolved soon

Thanks for the info man!

Thanks
1 reply

{{ DiscussionBoard.errors[9140735].message }}

Javisito 10 years ago

Originally Posted by Got3n

Hope this gets resolved soon Thanks for the info man!

Couldn´t agree more bro
- Thanks
{{ DiscussionBoard.errors[9140736].message }}

barbling

10 years ago

Really feel for those big companies who get slammed.

Some folks are just jerks online.

[ 1 ] Thanks
1 reply

Signature

==> My Latest! <<
==> Zero Cost MMO eClass! <<

{{ DiscussionBoard.errors[9140759].message }}

OfficerIM 10 years ago

Originally Posted by barbling

Really feel for those big companies who get slammed.

Some folks are just jerks online.

I think they're white hackers. They usually just do that to point out flaws and force companies to upgrade their security.
- [ 1 ] Thanks
- 1 reply
{{ DiscussionBoard.errors[9140828].message }}
- MickK 10 years ago
  
  Originally Posted by OfficerIM
  
  I think they're white hackers. They usually just do that to point out flaws and force companies to upgrade their security.
  
  No they were definitely not hackers.
  
  Check out this thread.
  
  http://www.warriorforum.com/main-int...ml#post9149940
  
  Thanks
  
  Signature
  
  Mick Kitor - Affiliate Manager
  
  Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor
  
  {{ DiscussionBoard.errors[9149949].message }}

OfficerIM

10 years ago

At least they were prepared.

Thanks

{{ DiscussionBoard.errors[9140825].message }}

asepkomara

10 years ago

Wow. What happen with my list then. Hmm I hope it will be resolved asap.

Thanks
2 replies

Signature

Global Domains International - The Internet Land Rush Is On!

{{ DiscussionBoard.errors[9140831].message }}

Javisito 10 years ago

Originally Posted by asepkomara

Wow. What happen with my list then. Hmm I hope it will be resolved asap.

All of us using GR are all concerned about our lists.
- Thanks
{{ DiscussionBoard.errors[9140921].message }}
MickK 10 years ago

Originally Posted by asepkomara

Wow. What happen with my list then. Hmm I hope it will be resolved asap.

Your list was always safe, you just couldn't access it.
- Thanks
Signature

Mick Kitor - Affiliate Manager

Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor
{{ DiscussionBoard.errors[9149955].message }}

beasty513

10 years ago

So that's why I couldn't access today?

Well... I know they'll be back up and running soon.

Good thing I have backup.

Thanks

Signature

Create Stunning Professional Animation with A.I. Cartoonz
CLICK HERE!

{{ DiscussionBoard.errors[9141123].message }}

talfighel

10 years ago

Yes, Getresponse.com is down.

It seems to me that they had this same issue a month or two ago.

I am sure that they are aware of it and are fixing it but it makes a lot of people mad that this keeps happening over and over again.

Thanks

Signature

Home Business "TOP PICKS"!
Home Business Tools And Resources!

{{ DiscussionBoard.errors[9141158].message }}

ScottLindsay

10 years ago

How long has GetResponse been down today? Does anyone have a number to call them?

Thanks
1 reply

{{ DiscussionBoard.errors[9141342].message }}

WillR 10 years ago

Originally Posted by ScottLindsay

How long has GetResponse been down today? Does anyone have a number to call them?

The worst thing you can do in situations like this is to flood their support center. If you know there is a fault and they have acknowledged it, then you know they are currently working on it and want to get it fixed asap.

But everyone jamming their support lines only slows down the process.
- [ 8 ] Thanks
Signature

.
âž¨ Here's How to Make Your First $177 Online
This Week Using the Piggyback Method...

.
{{ DiscussionBoard.errors[9141354].message }}

WillR

10 years ago

Ok, everyone back to Aweber now!

[ 1 ] Thanks

Signature

.

âž¨ Here's How to Make Your First $177 Online
This Week Using the Piggyback Method...

.

{{ DiscussionBoard.errors[9141351].message }}

PatrickR

10 years ago

haha good one Will !

Thanks

{{ DiscussionBoard.errors[9141358].message }}

joaquin112

10 years ago

It's been down since around 12PM central. By the way I recommend everyone to use GR's API to save leads to GR directly and also save your leads on your database. That way even if GR is down, you will still collect leads and everything will work, all you have to do is upload the new leads later. I would have lost hundreds of dollars if I didnt have this system in place.

[ 1 ] Thanks

Signature

Publish your digital course at Accomplisher.com. We create the video sales letter, drive affiliate traffic and split the profits with you. If you want to start making money by teaching online, submit your application here.

{{ DiscussionBoard.errors[9141362].message }}

DURABLEOILCOM

10 years ago

Does that mean they lost my email list?

Thanks
1 reply

Signature

Ready to Be The Bo$$!?!

Start Your Own Business Today!

{{ DiscussionBoard.errors[9141405].message }}

Jesus Perez 10 years ago

Originally Posted by DURABLEOILCOM

Does that mean they lost my email list?

No. It means someone is flooding their servers with data so we can't visit their site. Their data and servers are still intact.
- Thanks
- 1 reply
Signature
{{ DiscussionBoard.errors[9141525].message }}
- marketingdynasty 10 years ago
  
  Thank you for the heads up.
  
  Thanks
  
  {{ DiscussionBoard.errors[9141614].message }}

rmarx123

10 years ago

This may be a stupid question...

But why do these DDoS attacks happen???

what is the payoff? I completely dot understand.

Thanks
2 replies

{{ DiscussionBoard.errors[9141624].message }}

Alast 10 years ago

Originally Posted by rmarx123

This may be a stupid question...

But why do these DDoS attacks happen???

what is the payoff? I completely dot understand.

I think they're white hackers. They usually just do that to point out flaws and force companies to upgrade their security.

That or someone simply wants to cause harm / blackmail.
- Thanks
{{ DiscussionBoard.errors[9141628].message }}

Jesus Perez

10 years ago

Originally Posted by rmarx123

This may be a stupid question...

But why do these DDoS attacks happen???

what is the payoff? I completely dot understand.

DDoS attacks happen for many reasons. Here is an excerpt from a good article:

Extortion via a threat of a DoS attack: The attacker might aim to directly profit from his perceived ability to disrupt the victim's services by demanding payment to avoid the DoS attack.

Turf wars and fights between online gangs: Groups and individuals in engaged on Internet-based malicious activities might use DoS as weapons against each others' infrastructure and operations, catching legitimate businesses in the cross-fire.

Anti-competition business practices: Cyber-criminals sometimes offer DoS services to take out competitor's websites or otherwise disrupt their operations.

Punishment for undesired actions: A DoS attack might aim to punish the victim for refusing an extortion demand or for causing disruption to the attacker's business model (e.g., spam-sending operations)

Expression of anger and criticism: Attackers might use the DoS attack as a way of criticizing the affected company for exhibiting undesirable political, economic or monetary behaviors.

Training ground for other attacks: Attackers sometimes might target when fine-tuning DoS tools and capabilities for future attacks, which will be directed at other victims.

Self-induced: Some downtime and service disruptions are the result of the non-malicious actions that the organization's employees took by mistake.

No apparent reason at all: Many victims never learn why they experienced a DoS attack.

[ 1 ] Thanks
1 reply

Signature

{{ DiscussionBoard.errors[9143664].message }}

MickK 10 years ago

Latest Update:

Following the latest conference call with Windstream and our DDoS mitigation partners, the three teams are working around the clock to re-enable our network. The initial priority is to restore web service, customer login, API and web forms. We have worked out a solid plan with Windstream to accomplish this ASAP. Also, we have committed to a significant investment in DDoS mitigation. Our goal is to launch an always-on DDoS, taking advantage of Akamai's 1.8 Tbps of dedicated mitigation bandwidth that can stop all future attacks. We sincerely apologize that this outage is extending and we thank you for your continued support and loyalty during these difficult moments.
- [ 1 ] Thanks
Signature

Mick Kitor - Affiliate Manager

Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor
{{ DiscussionBoard.errors[9143812].message }}

vishwa

10 years ago

Same thing happened few months ago with aweber.

Thanks

Signature

Techbizmasters.com- Blogging, Technology, and Digital Marketing

{{ DiscussionBoard.errors[9141775].message }}

ComicWarrior

10 years ago

Also Facebook is down now! Maybe same attack? News feed is empty!

Thanks
2 replies

Signature

{{ DiscussionBoard.errors[9141891].message }}

Paul Myers 10 years ago

I think they're white hackers. They usually just do that to point out flaws and force companies to upgrade their security.

Their is nothing "white hat" about hammering a commercial service and costing tens of thousands of people money. And there is nothing "hacker-like" about a DDoS.

They're digital thugs. Nothing more.
- [ 8 ] Thanks
Signature

.
Stop by Paul's Pub - my little hangout on Facebook.
{{ DiscussionBoard.errors[9141915].message }}

barbling

10 years ago

Originally Posted by ComicWarrior

Also Facebook is down now! Maybe same attack? News feed is empty!

I experienced that as well. It came back after 30 minutes or so.

Thanks
1 reply

Signature

==> My Latest! <<
==> Zero Cost MMO eClass! <<

{{ DiscussionBoard.errors[9141931].message }}

glennshep

10 years ago

Thanks for sharing the link, Mark. I knew Getresponse was down when I tried to access my account and saw their temporary page explaining the situation. However I wasn't aware about the status page, which will be a useful page to bookmark for future reference.

As Jesus Perez mentioned, it's good that they've put up a status page and it's also good they've put up a temporary index page. So many companies don't even bother to inform their customers in any way about planned outages, let alone unforeseen ones.

Thanks
2 replies

Signature

Click Here to Discover How I've Been Making the Transition From Beginner to Successful Marketer!

{{ DiscussionBoard.errors[9142244].message }}

MickK 10 years ago

A message from Our CEO,

Dear GetResponse Customer,

As you may know, GetResponse is currently suffering from a major outage caused by a large DDoS (distributed denial of service) attack that has flooded our network and our datacenter with malicious traffic. As a result, our network is currently offline.

We are currently working around the clock with our datacenter, Windstream, and two of our DDoS mitigation service providers (CloudFlare and Akamai/Prolexic) to mitigate this attack and implement a permanent solution to fix this problem.

While we have had strong DDoS mitigation in place (which has thwarted several previous DDoS attacks), this weekend's attacks have been unprecedented in scale and volume. We have decided to engage the most advanced and most powerful anti-DDoS scrubbing products available on the market today (with bandwidth capacity exceeding 1.8 Tbps), and we are currently making infrastructural changes to get it done.

Over the last two months this attacker (or a group of attackers) has targeted many other large Internet companies, including Meetup, Shutterstock, MailChimp, Fotolia, Basecamp, oDesk, SurveyGizmo, MadMimi, OkCupid, HootSite, Typepad, Elance, Aweber and others. It is unfortunate, but these types of attacks are becoming much more frequent in today's environment.

I want to reassure you that none of your data was lost, corrupted nor compromised.

Your account is offline, but, is absolutely 100% intact. You will be able to access all of your data immediately after we come back up. I realize that all of the above is of little comfort, as *you* are our customer and you are currently having trouble accessing your GetResponse account, unable to send your newsletters.

I want you to know that I am extremely sorry at the turn of events, and again -- we are on this 24/7 until we get back up and running. I thank you for your trust, your support and your loyalty during these difficult moments.

Regards,

Simon Grabowski
CEO
GetResponse
- [ 4 ] Thanks
Signature

Mick Kitor - Affiliate Manager

Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor
{{ DiscussionBoard.errors[9142270].message }}

MickK

10 years ago

Originally Posted by glennshep

Thanks for sharing the link, Mark. I knew Getresponse was down when I tried to access my account and saw their temporary page explaining the situation. However I wasn't aware about the status page, which will be a useful page to bookmark for future reference.

As Jesus Perez mentioned, it's good that they've put up a status page and it's also good they've put up a temporary index page. So many companies don't even bother to inform their customers in any way about planned outages, let alone unforeseen ones.

You can subscribe to the status page, via email or RSS too

Thanks

Signature

Mick Kitor - Affiliate Manager

Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

{{ DiscussionBoard.errors[9142273].message }}

linda75

10 years ago

In the meantime I installed mail poet newsletter on my site, it collects emails and sends out autoresponders from wordpress and is a free wordpress plugin

[ 2 ] Thanks
2 replies

{{ DiscussionBoard.errors[9142828].message }}

Mo Goulet 10 years ago

Originally Posted by linda75

In the meantime I installed mail poet newsletter on my site, it collects emails and sends out autoresponders from wordpress and is a free wordpress plugin

Mail poet is the best in cases like this. It only takes a few minutes to make all the changes you need to capture opt-ins during the GR shut down.
- Thanks
Signature
Domain Names For Sale. Make an Offer.
{{ DiscussionBoard.errors[9146088].message }}
Entreventurer 10 years ago

Originally Posted by linda75

In the meantime I installed mail poet newsletter on my site, it collects emails and sends out autoresponders from wordpress and is a free wordpress plugin

Yep, it's always good to 1) have a self hosted backup autoresponder and 2) store your data locally.
- Thanks
{{ DiscussionBoard.errors[9168951].message }}

thetacrm

10 years ago

Let's face the fact: data belongs to those who collect it. While I perfectly understand the lack of usable and easy software for autoresponders and thus the marketplace for Getresponse and others, this outage clearly show how unreliable it is to use third party services.

Install whatever free autoresponder software you have out there and run it yourself. Push developers to create usable autoresponders. If you ask me, autoresponders shall be a part of the email system on computer. We are building our software for free and for everyone to use it. The basic principle of our software is data is kept offline, on your own computer or office server, totally separated and isolated from Internet. And you can switch your online SMTP server within a minute. No need to rely on anyone.

Thanks

Signature

Twitter http://twitter.com/rcdrun

{{ DiscussionBoard.errors[9142940].message }}

drb16153

10 years ago

So spending the huge amount of money just spent on a solo is wasted...This was my first one and my stats show over 1500 hits since last night.....all gone any way to save what might still come in.....not sure how many opt ins that would have been but it may have paid for itself....never thought to get that many hits....I wish I coulda just wiped with that cash....

Thanks

{{ DiscussionBoard.errors[9142970].message }}

Trey Morgan

10 years ago

It's very unfortunate that this happened, but at least Getresponse is keeping us updated. Hopefully things will be back to normal soon.

Thanks

Signature

[Affordable Coaching] How To Make Money Online Doing What You Love

{{ DiscussionBoard.errors[9143625].message }}

iansinfo

10 years ago

MickK Any Idea when things will be back up and going again

Thanks
1 reply

Signature

{{ DiscussionBoard.errors[9144280].message }}

MickK 10 years ago

Originally Posted by iansinfo

MickK Any Idea when things will be back up and going again

I'm being told that full functionality may take a few more days to be completely restored. We're coordinating with multiple third parties, and that they need some time to get the fix in place.

the official update:
"We are making progress with our DDoS mitigation which, once complete, will give GetResponse the strongest always-on anti-DDoS protection in the email marketing space (provided by two largest providers, Akamai and CloudFlare). GetResponse 360 IP and DNS changes are currently propagating. Many GetResponse 360 customers can already access their control panel. We are working on bringing back full access to the control panel, API, web subscriptions, landing pages, surveys for all of our 360 customers. For GetResponse SMB (shared) customers, we are taking steps to resolve issues with limited email delivery. We are working around the clock to execute the plan. We thank you for your continued support, loyalty and understanding. "
- Thanks
Signature

Mick Kitor - Affiliate Manager

Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor
{{ DiscussionBoard.errors[9147703].message }}

Agent007

10 years ago

Latest Update - Our engineers have made progress with the implementation of the attack mitigation plan and are currently focusing on restoring web services, customer login, web form signups, API and surveys. We thank you for your continued patience and understanding.
Apr 28, 00:22 EDT

Thanks

{{ DiscussionBoard.errors[9144418].message }}

Alast

10 years ago

Resolved - GetResponse is back online. All our services have been restored and our engineers are monitoring the situation and working on fixing all remaining issues. We’re truly sorry about the situation and thank you for your patience and understanding.

Thanks
1 reply

{{ DiscussionBoard.errors[9144486].message }}

BizWizable 10 years ago

GetResponse is back online. All our services have been restored! WOOHOO

Back to Work! lol
- Thanks
{{ DiscussionBoard.errors[9144502].message }}

Alast

10 years ago

I'm still not able to access GetResponse, unfortunately.

Thanks

{{ DiscussionBoard.errors[9144508].message }}

Omar White

10 years ago

Getresponse is ONLINE

Thanks

Signature

Resource Blog for Beginner Entrepreneurs - OmarWhite.com

{{ DiscussionBoard.errors[9144539].message }}

Zlatan Ibra

10 years ago

I just tested my sq page, optin-ins not coming in. Anyone ?

Thanks

{{ DiscussionBoard.errors[9144688].message }}

RichardF

10 years ago

API seems to still be down for me, getting an empty response from it. Hoping it'll come back online later today.

Thanks

Signature

Need a writer who really understands the Internet marketing niche?
Sales copy, autoresponders, articles, e-books, blog posts & more!
Visit my WF thread -or- my website

{{ DiscussionBoard.errors[9144851].message }}

xxxJamesxxx

10 years ago

I've just opted into one of my own lists and it's not showing up on my Dashboard and I haven't received an email either.

Obviously, we're not quite there yet.

Thanks
1 reply

Signature

FREE => How to make $688,06 a day in your underpants with ZERO investment

DISCLAIMER: Underpants not provided - must supply your own

{{ DiscussionBoard.errors[9144862].message }}

Stevie C

10 years ago

Originally Posted by xxxJamesxxx

I've just opted into one of my own lists and it's not showing up on my Dashboard and I haven't received an email either.

Obviously, we're not quite there yet.

yes I just tried a test message for a newsletter and it is giving me a message saying 'sending error' so I'm guessing it still isn't working yet.

Thanks

Signature

Discover How I Escaped The 9 to 5 and Now Live in Tropical Paradise!

Join The Biggest Baddest Amazon Membership Site on The Planet!

{{ DiscussionBoard.errors[9145291].message }}

Michaelocity

10 years ago

This is why I use MailPoet as a backup!

Thanks

Signature

Stop wasting time & money trying to do it all by yourself!
Mike Wayne | LifestyleHackers.Com | Mike@LifestyleHacker.Com

{{ DiscussionBoard.errors[9145325].message }}

JimDucharme

10 years ago

The unfortunate truth is that as Paul pointed out, these are thugs/punks doing this. These are not white hats, these are criminals. As the GR CEO (Simon) pointed out, these attacks have been launced at a number of online companies and several ESPs. No one is immune to this and if anyone claims they are, then you've got someone trying to sell you snake oil.

Recent attacks on other ESPs seem to have been motivated by criminals seeking to extort money from the companies being attacked. I just got back from a conference where an FBI agent spoke to this kind of issue and they are all over this kind of crime.

The reaction of the ESP (how well they communicate the issue to their customers) is an important indication of just how well they have their stuff together. If you're going to judge any ESP in this kind of situation, start there.

Regards,
jim

[ 2 ] Thanks

{{ DiscussionBoard.errors[9145404].message }}

Nick SEO

10 years ago

I'm gonna wait this out a little longer before sending. Probably tomorrow if all looks good for everyone else.

Thanks
1 reply

{{ DiscussionBoard.errors[9150249].message }}

MickK

10 years ago

Originally Posted by Nick SEO

I'm gonna wait this out a little longer before sending. Probably tomorrow if all looks good for everyone else.

Nick it is going to be at least a few days before anyone can send. We are doing everything humanly possible to get you back to sending as quickly as we can.

[ 1 ] Thanks
1 reply

Signature

Mick Kitor - Affiliate Manager

Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

{{ DiscussionBoard.errors[9150772].message }}

cotum

10 years ago

Originally Posted by MickK

Nick it is going to be at least a few days before anyone can send. We are doing everything humanly possible to get you back to sending as quickly as we can.

At least a few days?

:confused:

Thanks
1 reply

Signature

Paranormal Swipe File - Occult Secrets of Copywriting Revealed!

{{ DiscussionBoard.errors[9151166].message }}

MickK

10 years ago

Originally Posted by cotum

At least a few days?

:confused:

Hi cotum,

We want to be up right now, we could be up right now, butt...

from"http://www.warriorforum.com/main-int...tresponse.html"

"On Saturday, after hours of working together with our data center Windstream (including their directors and VP-level executives), we received information that they have failed to mitigate the attack and of their decision to block our network connectivity until a powerful DDoS mitigation service can be fully implemented."

We have done everything we could to be up, spared no expense and acted immediately.

"within minutes we got in touch with Akamai, the world’s leading DDoS mitigation provider, with 1.8 Tbps mitigation bandwidth. We asked them to deploy an “always on” clean-pipe DDoS scrubbing service for GetResponse. This is the most advanced type of protection available on the market (also most expensive). It scrubs all inbound traffic for malicious packets of data and returns only “clean” traffic to our data center.

In total, we are spending close to half a million dollars in mitigation solutions, hardware, connectivity and other upgrades."

Windstream is keeping us offline until the work is completed. We must have asked to be put back online at least 30 times.

We are moving heaven and earth to get up as quickly as possible, but there is only so much RedBull(tm) that you can pour down the throat of an engineer.

Thanks
1 reply

Signature

Mick Kitor - Affiliate Manager

Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

{{ DiscussionBoard.errors[9151758].message }}

thetacrm

10 years ago

Originally Posted by MickK

We are moving heaven and earth to get up as quickly as possible, but there is only so much RedBull(tm) that you can pour down the throat of an engineer.

GetResponse is making their best to bring their system up and working. But imagine, all YOUR data on third party like this, and you are blocked for a day. So much damages and losses.

People, get your data under your own control, whatever solutions are out there. Don't give your lists to third parties. Keep them in your premises, secured, and blast your mailing by using any software that you can run yourself.

In general, it is totally twisted, to keep your data on third party providers which you don't even know or have not seen or met personally. That is trend that started with Google and online documents.

If everyone would keep their data in their homes and offices, like it was done before, Internet and business would be much safer.

GetResponse is a Polish company. Legal Notices- email marketing - GetResponse

And they claim no warranties of any kind.

You acknowledge that GetResponse provides the Service and the website on “AS IS” basis without warranties of any kind, either express or implied. Particularly, GetResponse disclaims any warranty of title, merchantability, non-infringement or fitness for a particular purpose.

Without guarantee to ANY MINIMUM DELIVERY TIMES (how weird is that):

We guarantee the Service accessibility at a level of 99.5% per month on condition that there is a full availability of the services of our Internet and Telecom Providers. We do not guarantee any minimum response times or delivery times in connection with performance of the Service.

Now, imagine, you go to your dealer and pay US $2000 for a part without warranty of any kind and without guarantee that the car part is going to work. That would consist clear fraud.

Thanks
1 reply

Signature

Twitter http://twitter.com/rcdrun

{{ DiscussionBoard.errors[9151829].message }}

MickK

10 years ago

@Thetacrm - You seem to be against sharing data with "providers you do have not met or known personally".

GetResponse has been a part of this forum for years, we sponsor and attend live events such as the Warrior Live Event. I don't think I've met you, maybe that's because you just joined the forum 3 days ago?

If I'm not mistaken this was your first post:

http://www.warriorforum.com/ad-netwo...ling-list.html

Originally Posted by thetacrm

We have built in-house auto-responder and follow-up email marketing system with CRM/CMS/ERP, and we form Joint Ventures with people who have the list and wish to blast emails to them. You can put some of the control email addresses in the list to be sure that we keep our promises.

We use various own SMTP servers with SPF records set correctly, including we use Amazon AWS. First time mailing shall go through our own server, to avoid problems with spam and rejects .

We sell financial products, and in the Joint Venture, we would construct emails and give full insight to the owner of the list. You invest the list, we invest the technology, servers, software, and database management. You can sell anything you wish to your email list, as many times you wish, provided that we get also by agreement access to send to the mailing list our services

yet 3 days later ...

Originally Posted by thetacrm

People, get your data under your own control, whatever solutions are out there. Don't give your lists to third parties. Keep them in your premises, secured, and blast your mailing by using any software that you can run yourself.

In general, it is totally twisted, to keep your data on third party providers which you don't even know or have not seen or met personally. That is trend that started with Google and online documents.

So why the sudden change of heart?

You also pointed out that we are a Polish Company. What's your point? Lot's of great software engineers come from Poland.

You know what else comes from Poland?

Should I stop eating that too?

Regarding guarantees and your implication we are out to defraud our customers... does that mean that every company that sells SAAS online are fraudsters too?

Google Apps Tips : Website Terms of Use

Cheers,

Mick

[ 1 ] Thanks
2 replies

Signature

Mick Kitor - Affiliate Manager

Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

{{ DiscussionBoard.errors[9152336].message }}

MickK 10 years ago

FYI - latest status update.

Update - Akamai and Windstream have finished provisioning our IP space through a fully routed always-on scrubbing service (clean pipe). We are now testing our IP configuration and working as fast as possible to resolve outbound mailing capability. Shouldn't take long now...
Apr 30, 15:18 EDT
Update - We are making good progress on restoring full mailing capability. The current plan is to restore outbound email by tomorrow.
Apr 30, 12:25 EDT
- Thanks
Signature

Mick Kitor - Affiliate Manager

Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor
{{ DiscussionBoard.errors[9153240].message }}

thetacrm

10 years ago

Originally Posted by MickK

@Thetacrm - You seem to be against sharing data with "providers you do have not met or known personally".

That's absolutely right. Yes, I can't myself stand SAAS. Yes, I am using it too, and try not to. Kind of hard.

I understand your rave, as I see, you do your best to make relations right on the right place at this forum. Good point. However, I would like it more to hear from Polish person of GetResponse, as I am of Slavic origins and in fact a house of mine is located just few meters to a Polish village. I bet they would not, like you did, go through unrelated postings of me, to attack me, what a shame, such a big company against me, a simple client, as I know the mentality of Polish people. Part of my family came from the area.

Hmm, no, that was not me with 660,000 people in the list, but I certainly do Joint Ventures in online marketing. However, without clear information and contract, I would pass. Joint Venture requires partners, and not a SAAS provider. Partners don't pay for services without guarantee, but are sharing resources and mutual income. You are not partnering, you are providing a paid service, but how quickly you found it necessary to find anything wrong that I might have said...

Nothing wrong with Poland, and GetResponse being there, I am just pointing out that people don't read terms and conditions, they have no idea where a company is located, who is keeping their data, and what true risks are out there if such data, and it is huge, is stolen, or otherwise abused. Nobody can know that, and when I see your manner of response to my opinion how data shall be kept by those who collect it, or with those one knows personally, I actually doubt if such theft or abuse of data would ever be disclosed for the sake of your PR.

BTW, let me tell you, I am fond of hot dogs and mustard, and if you think hot dog origins are from Poland, please edit the Wikipedia and make the facts straight: Hot dog - Wikipedia, the free encyclopedia, further I don't see how a hot dog picture can make your outage situation better.

Neither I see how your jokes are funny, in fact, I am disgusted how lax you are handling that situation and how you think I shall be your target to attack.

Your Terms and Conditions in regards to warranties would not hold in courts of Poland, that is my opinion, knowing the laws of many European countries. You can try to avoid all the responsibilities and liabilities, but it won't hold in European Union, it is not USA.

Imagine you need some fuel, and there is outage on the fuel station, but you have already paid for 50 gallons. Would you get your money back?

The best way to make it right is to tell to all of us, how you are going to cover the damages people had, for example:

Would you pay people's monthly fees back? You have the uptime guarantee. Are you going to apply it to each user? Or do they need to find Terms and Conditions themselves and make a ticket to cover their monthly fee?
Would you award users a special bonus for next month?
Tell more about the protection of the service.

Thanks
2 replies

Signature

Twitter http://twitter.com/rcdrun

{{ DiscussionBoard.errors[9153429].message }}

Mark Hess

10 years ago

Originally Posted by thetacrm

BTW, let me tell you, I am fond of hot dogs and mustard, and if you think hot dog origins are from Poland, please edit the Wikipedia and make the facts straight: Hot dog - Wikipedia, the free encyclopedia, further I don't see how a hot dog picture can make your outage situation better.

The image Mick posted was a Polish sausage, not a hot dog. They eat them all the time at GetResponse headquarters.

[ 1 ] Thanks
2 replies

Signature

{{ DiscussionBoard.errors[9153466].message }}

thetacrm 10 years ago

Originally Posted by Mark Hess

The image Mick posted was a Polish sausage, not a hot dog. They eat them all the time at GetResponse headquarters.

OK sure, ha ha, only isn't a hot dog a sausage? Made in Poland. Each country have it today (almost). Danish say it's theirs. German say it's theirs. It's polish too. Dobry apetyt
- [ 1 ] Thanks
Signature

Twitter http://twitter.com/rcdrun
{{ DiscussionBoard.errors[9153492].message }}
MickK 10 years ago

Originally Posted by Mark Hess

The image Mick posted was a Polish sausage, not a hot dog. They eat them all the time at GetResponse headquarters.

I never saw anyone eating one at head office. However I'm two weeks in on a diet, and this Canuck could kill for a Polish sausage right now.

Cheers,

Mick
- Thanks
Signature

Mick Kitor - Affiliate Manager

Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor
{{ DiscussionBoard.errors[9153553].message }}

MickK 10 years ago

@thetacrm if you felt attacked I apologize.

I was giving context in which to consider your previous comments.

Regarding compensation - contact our customer success team at http://support.getresponse.com

Cheers,

Mick Kitor
- Thanks
Signature

Mick Kitor - Affiliate Manager

Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor
{{ DiscussionBoard.errors[9153548].message }}

MickK

10 years ago

We are sending emails again.

Update - We're currently delivering emails held in queue as well as add queued contacts to your target campaigns.
May 1, 04:25 EDT

Update - Great news: We have managed to resolve outbound mailing capability. All emails that had been scheduled in the past days will now be sent, however it may take several hours in order to provide the best possible deliverability.

New scheduled emails may have a bit longer delivery time as we are dealing with a quite large volume of emails that were scheduled in the past few days.

If you have any questions about your newsletters or account, please contact our Customer Service Department at support.getresponse.com (GetResponse 360 customers, please contact your Account Managers).

Thanks

Signature

Mick Kitor - Affiliate Manager

Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

{{ DiscussionBoard.errors[9154836].message }}

kevinenrique

10 years ago

Sadly, it's happening again...

Thanks
1 reply

{{ DiscussionBoard.errors[9161793].message }}

rts2271 10 years ago

Thats because they put a band aid on the blister without getting new shoes (Windstream)
- Thanks
- 1 reply
Signature

Ralph Smith
Mercenary development and deployment.
{{ DiscussionBoard.errors[9161820].message }}
- 3fifths 10 years ago
  
  Yeah this is hurting me a lot.
  
  2 JVZoo products ready to launch and can't email out my buyers list.
  
  3 websites w/ very complex autoresponders and integration w/ callloop setup - and can't launch. Sadly, I'm rebuilding everything with constant contact for these websites as they are already behind schedule.
  
  This is the first time that I've had issues w/ Getresponse in the past 15 years. But, the issues of last week (continuing into this week) have easily cost me $5k+ and business must go on.
  
  I have confidence that they can get it done - but having been on the side of several DDOS attacks myself, I realize that it can be a painful process.
  
  [ 1 ] Thanks
  
  {{ DiscussionBoard.errors[9161908].message }}