A Message from Simon Grabowski CEO of GetResponse -

by MickK
116 replies
Dear GetResponse Customer,

As you may know, GetResponse has had a pretty rough weekend… We suffered a major outage caused by a DDoS (distributed denial of service) attack on an unprecedented scale, which has flooded our network and our data center (Windstream) with malicious traffic.

What happened?

On Saturday, after hours of working together with our data center Windstream (including their directors and VP-level executives), we received information that they have failed to mitigate the attack and of their decision to block our network connectivity until a powerful DDoS mitigation service can be fully implemented.

When GetResponse went down, the morale of the GetResponse community didn’t. We saw an amazing display of support and we would like to thank our customers for rooting for us.

What’s the current update?

We brought many of the services back online on Sunday (websites, web subscriptions, API, web forms, surveys, landing pages). We had another attack on Monday, but we fully mitigated it, with no downtime, thanks to our new mitigation solution.

We are still working on resolving the issues with email delivery and anticipate to have a complete resolution within the next couple of days. We are literally working on this around the clock, with involvement of VP-level executives from our data center and DDoS mitigation partners.

What is GetResponse doing to mitigate the attacks?

Over last 15 years we have repelled many DDoS attacks using our infrastructure. More recently, we employed CloudFlare Enterprise solution that has helped us to deal with previous attacks in March and April. Unfortunately, the scale of last weekend’s attack has been so huge that it overran our current mitigation solution, and we needed to come up with a new plan.

After a conference call with our data center, within minutes we got in touch with Akamai, the world’s leading DDoS mitigation provider, with 1.8 Tbps mitigation bandwidth. We asked them to deploy an “always on” clean-pipe DDoS scrubbing service for GetResponse. This is the most advanced type of protection available on the market (also most expensive). It scrubs all inbound traffic for malicious packets of data and returns only “clean” traffic to our data center.

In total, we are spending close to half a million dollars in mitigation solutions, hardware, connectivity and other upgrades.

Why was GetResponse attacked?

This wasn’t the first attack that GetResponse has encountered recently. We endured several other attacks in March and April. And we weren’t alone…

Over the last two months this criminal has targeted many other large Internet companies, putting them offline as a consequence. These include Meetup, Shutterstock, MailChimp, Fotolia, Basecamp, oDesk, SurveyGizmo, MadMimi, OkCupid, HootSite, Typepad, Elance, Aweber and others. It is unfortunate, but these types of attacks are becoming much more frequent in today’s environment.

Why would anyone attack well-meaning companies disrupting their business?

This email explains it all:
Subject: DDoS attack, warning

I don't have to explain myself anymore. I will stop the attack for 1.2 Bitcoin (≈ $750).
Your network will be safe from further attacks coming from several botnets, think twice before making your final decision, as even the best global DDoS mitigation won't be able to handle easily the incoming new Amp. methods.
Let me know if you are interested in my offer.

We weren’t interested, and won’t ever be, even if they continue to attack us. The low “offer” ($750) was just bait, and we know they’d come back for more. Paying would only encourage them to attack other companies. Besides, we are confident that we can protect ourselves in the future with the mitigation plan we’ve put in place. But above all, paying criminals is simply the wrong thing to do.

I sincerely apologize for this outage. We care about you, our customers, and we know that you rely on us to get your emails out to the world. Since the attacks, we’ve been working day and night to get the mitigation in place.

I thank you for your trust, your support and your loyalty during these difficult moments.

Regards,

Simon Grabowski

CEO

GetResponse

PS.: If you have any questions about this issue, please contact our Customer Service at support.getresponse.com (GetResponse 360 customers, please contact your Account Managers)..
#ceo #getresponse #grabowski #message #simon
  • Profile picture of the author RichardF
    As a long-time customer I'm glad to see you posting an official statement here. I'm getting really tired of these DDoS attacks that are getting to be more and more of a nuisance for many companies and services. Good thing you didn't cave to his/hers demands, as you say it would probably only make things worse.

    Also... as a Bitcoin fan and proponent, this makes me a bit sad Guess the semi-anonymity of Bitcoin comes at a cost.
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  • Profile picture of the author jamescanz
    Thanks for the update

    Rootin' for you guys !
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  • Profile picture of the author Mark Hess
    Thanks for the update Mick! So it's looking like we're still a few days out...

    That's good to know so we can all plan accordingly. Communication from GetResponse via Twitter and Facebook has been horrible.
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    • Profile picture of the author glennshep
      Thanks for all the info, Mick. I'm glad this lowlife criminal isn't being bargained with. Let's hope we can put this all behind us as soon as possible.
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    • Profile picture of the author MickK
      Originally Posted by Mark Hess View Post

      Thanks for the update Mick! So it's looking like we're still a few days out...

      That's good to know so we can all plan accordingly. Communication from GetResponse via Twitter and Facebook has been horrible.
      Yes at least a few more days, If there was anything humanly possible to get us up sooner we'd be doing it.

      I'll pass on your comments about the communication on Facebook and Twitter.

      Apparently I scooped our own blog.

      I'll keep passing on the information as I get it.

      Cheers,

      Mick
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      Mick Kitor - Affiliate Manager

      Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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      • Yes at least a few more days, If there was anything humanly possible to get us up sooner we'd be doing it.

        I'll pass on your comments about the communication on Facebook and Twitter.

        Apparently I scooped our own blog.

        I'll keep passing on the information as I get it.

        Cheers,

        Mick
        as getresponse customer, your information is very useful

        Thank You Very Much Mick ..
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  • Profile picture of the author bluecoyotemedia
    its becoming more common because people pay the extortion..
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  • Profile picture of the author Sarevok
    Sorry to hear of these attacks man.

    Everyone was bashing Aweber when it happened to them...

    But the truth is that these odiously widespread DDoS attacks have potential to overload even the most massive of servers. (I would say medium-sized businesses like Aweber and GetResponse are at more risk than a MASSIVE server like Google/Facebook/Amazon).

    Still... DDoS attacks are a significant yet little-understood problem.

    I wish all the companies the best, and am sorry for everyone who lost cash as a result of these abhorrent attacks.

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  • Profile picture of the author Brent Stangel
    Ya, usually they ask for peanut butter.
    Damn peanut butter thieves! They are out of control!

    Hey Mick,

    Is there any relief provided/offered/available from our fearless governments?

    Seems like this type of terrorism would warrant some resources.

    Brent
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    • Profile picture of the author MickK
      Originally Posted by Brent Stangel View Post

      Damn peanut butter thieves! They are out of control!

      Hey Mick,

      Is there any relief provided/offered/available from our fearless governments?

      Seems like this type of terrorism would warrant some resources.

      Brent
      Not to my knowledge. I haven't heard anything about government involvement, but I can ask.
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      Mick Kitor - Affiliate Manager

      Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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    • Profile picture of the author sonjay
      Originally Posted by Brent Stangel View Post

      Damn peanut butter thieves!
      Nyarnyarnyarnyar! (it's my version of lol.)

      Probably funds are low for these culprits, and the debts are high..
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  • Profile picture of the author bogomil22
    Thanks for revealing the problem in front of us, Mickk, now things are much more clear...
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    • Originally Posted by bogomil22 View Post

      Thanks for revealing the problem in front of us, Mickk, now things are much more clear...
      I feel the same way. I like it that you explained what was going on.
      I am APALLED that they dare ask for money - it is - what is the word? a RACKET, that is what it is. You did well not to pay. I agree with you, ut above all, paying criminals is simply the wrong thing to do.
      Take care, you and all the team that have been working around the clock!
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  • Profile picture of the author rgb
    Very interesting, thanks for sharing what goes inside with us.
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  • Profile picture of the author usixly
    Thanks for the heads' up - looks like a good time for me to take off for a few days!
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  • Profile picture of the author gesman
    Thanks Mick for an update.
    Bitcoin transactions are not exactly untraceable - all transactions are visible within blockchain.
    Having few of these marked as "criminal" leaves a trail for math geniuses to investigate and chance for authorities to track.
    At some point criminal need to exchange them for goods or cash - and that leaves a small, albeit above zero probability of tracking the offender.

    It is a fact that expensive infrastructure upgrade is a must and kudos to GetResponse.
    But, contrary to public outcry, I wonder if paying criminal a ransom would bring lot more benefits than not:
    1. Buying time to upgrade infrastructure while customers are happy.
    2. Creating a digital trail for authorities to investigate therefore increasing a chance of capturing and prosecuting the criminal.

    2 weeks ago I just referred two customers to GetResponse, one of them is a market trader who ought to deliver time sensitive information hourly to his list - and I convinced him to leave another autoresponder service and take customer list to GetResponse.

    With GetResponse API (I just got respond to my ticket confirming that) is not operational and no ETA for the fix - the amount of money and service trust lost is humongous. Hence my rant about ransom strategy

    Gleb
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    • Profile picture of the author MickK
      Originally Posted by gesman View Post

      But, contrary to public outcry, I wonder if paying criminal a ransom would bring lot more benefits than not:
      1. Buying time to upgrade infrastructure while customers are happy.
      2. Creating a digital trail for authorities to investigate therefore increasing a chance of capturing and prosecuting the criminal.
      Hi Gleb,

      Assuming that paying off the cyber terrorist wouldn't make it worse for our customers. (I think you are wrong by the way, paying extortionist is never the right move)

      Windsteam (our data center) didn't give us the option you suggested.

      "On Saturday, after hours of working together with our data center Windstream (including their directors and VP-level executives), we received information that they have failed to mitigate the attack and of their decision to block our network connectivity until a powerful DDoS mitigation service can be fully implemented."

      Cheers,

      Mick
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      Mick Kitor - Affiliate Manager

      Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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      • Profile picture of the author svedski
        Originally Posted by MickK View Post

        Hi Gleb,

        Assuming that paying off the cyber terrorist wouldn't make it worse for our customers. (I think you are wrong by the way, paying extortionist is never the right move)

        Windsteam (our data center) didn't give us the option you suggested.

        "On Saturday, after hours of working together with our data center Windstream (including their directors and VP-level executives), we received information that they have failed to mitigate the attack and of their decision to block our network connectivity until a powerful DDoS mitigation service can be fully implemented."

        Cheers,

        Mick
        If someone would kidnap your kids and told you: Give us $1 million or we'll cut their heads off. Would you pay or would you say "paying extortionist is never the right move"?

        I think it's ridiculous of you not paying the $750 to this dofus because you don't want to hurt your own ego. There's a lot of people (me included) losing money everyday since we can't send out messages. Why are we being sacrificed to save your ego?

        It's $750. Pay it and get on with it.
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        • Profile picture of the author The Copy Nazi
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          Originally Posted by svedski View Post

          If someone would kidnap your kids and told you: Give us $1 million or we'll cut their heads off. Would you pay or would you say "paying extortionist is never the right move"?

          I think it's ridiculous of you not paying the $750 to this dofus because you don't want to hurt your own ego. There's a lot of people (me included) losing money everyday since we can't send out messages. Why are we being sacrificed to save your ego?

          It's $750. Pay it and get on with it.
          I think your analogy is ridiculous. I think the way you think ridiculous. He's right when he says -
          We weren't interested, and won't ever be, even if they continue to attack us. The low "offer" ($750) was just bait, and we know they'd come back for more. Paying would only encourage them to attack other companies.
          What you and others are experiencing is just a hazard of doing business online. It aint GetResponse's fault. It has nothing to do with ego. How old are you? Grow up.
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        • Profile picture of the author Cool Hand Luke
          Originally Posted by svedski View Post

          If someone would kidnap your kids and told you: Give us $1 million or we'll cut their heads off. Would you pay or would you say "paying extortionist is never the right move"?

          I think it's ridiculous of you not paying the $750 to this dofus because you don't want to hurt your own ego. There's a lot of people (me included) losing money everyday since we can't send out messages. Why are we being sacrificed to save your ego?

          It's $750. Pay it and get on with it.
          You missed the point entirely.

          The point is that it DOESN'T stop with the $750... after GetResponse pays the $750, the attackers now know they're willing to pay, so they then come back and demand MORE money and continue the attacks if GetResponse doesn't pay the new amount... and if they do pay, the attackers demand MORE money, and on and on.

          It's how these douchebags work, which is why GetResponse is right to tell them to f off.
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        • Profile picture of the author glennshep
          Originally Posted by svedski View Post

          I think it's ridiculous of you not paying the $750 to this dofus because you don't want to hurt your own ego. There's a lot of people (me included) losing money everyday since we can't send out messages. Why are we being sacrificed to save your ego?

          It's $750. Pay it and get on with it.
          It has absolutely nothing to do with ego. Aside from it being a matter of principle, to pay a criminal is only going to encourage them. So what if GetResponse pays the $750? The criminal knows they've won and not only will be encouraged to carry on trying to extort people but what happens when they target GetResponse again, but this time with $1500? And the time after that $5000? And so on...

          I'm a GetResponse customer, I have been affected by this and I'm frustrated and angry just like everyone else is. But I am 100% with GetResponse with this as I know it's not their fault and I know that to give in to the attacker would be a very bad move in the long run and wouldn't serve to do anyone any good except for the attacker.
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        • Profile picture of the author tj
          Originally Posted by svedski View Post

          If someone would kidnap your kids and told you: Give us $1 million or we'll cut their heads off. Would you pay or would you say "paying extortionist is never the right move"?

          I think it's ridiculous of you not paying the $750 to this dofus because you don't want to hurt your own ego. There's a lot of people (me included) losing money everyday since we can't send out messages. Why are we being sacrificed to save your ego?

          It's $750. Pay it and get on with it.
          So you would pay every time again and again???

          Timo
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        • Profile picture of the author MickK
          Originally Posted by svedski View Post

          If someone would kidnap your kids and told you: Give us $1 million or we'll cut their heads off. Would you pay or would you say "paying extortionist is never the right move"?

          I think it's ridiculous of you not paying the $750 to this dofus because you don't want to hurt your own ego. There's a lot of people (me included) losing money everyday since we can't send out messages. Why are we being sacrificed to save your ego?

          It's $750. Pay it and get on with it.
          Assuming you are right and we could pay $750 and make this go away (I disagree with you 100% but let's assume we wanted to).

          GetResponse doesn't have that option, our datacenter (Windstream) shut us down after the first DDoS attack until we implemented the new DDoS defense.

          The new countermeasures worked after the 2nd DDoS attack we were up again in a few hours, but the scope of the DDoS attack caused issues at WindStream and they shut us down a second time until they could fix them.

          It's not about ego.

          Cheers,

          Mick Kitor
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          Mick Kitor - Affiliate Manager

          Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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          • Profile picture of the author barbling
            Originally Posted by MickK View Post

            Assuming you are right and we could pay $750 and make this go away (I disagree with you 100% but let's assume we wanted to).

            GetResponse doesn't have that option, our datacenter (Windstream) shut us down after the first DDoS attack until we implemented the new DDoS defense.

            The new countermeasures worked after the 2nd DDoS attack we were up again in a few hours, but the scope of the DDoS attack caused issues at WindStream and they shut us down a second time until they could fix them.

            It's not about ego.

            Cheers,

            Mick Kitor
            Can't begin to imagine what you folks must be going thru. Best of skill and wishes in getting it resolved! In case the coffee is running low....



            Superhero coffee to the rescue!
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  • Profile picture of the author stanton
    I had one of my sites hit with a DDOS attack and a script kiddie from Bulgaria asked me for $1500. Unfortunately for the script kiddie he got setup by the UK police and they extradited him to the UK.
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  • Profile picture of the author zapseo
    I'm curious as to how you even know that the extortionist is, in fact, the perpetrator.

    I second any and all questions about government involvement.

    After a client of mine was hit with an attack by a gang of thieves from another country...I suddenly realized how vulnerable small and medium (and even large) businesses are to cybercrime ...

    ...but where to go?

    I have even proposed (just throwing the idea out there) ... that all those concerns about internet sales taxes might be well used to fund underfunded cyberdefense to protect not just the government, but citizens and individual businesses ...

    Live JoyFully!

    Judy
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    • Profile picture of the author MickK
      Originally Posted by zapseo View Post

      I'm curious as to how you even know that the extortionist is, in fact, the perpetrator.

      I second any and all questions about government involvement.
      Zapseo - call it a hunch
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      Mick Kitor - Affiliate Manager

      Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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      • Profile picture of the author zapseo
        Originally Posted by MickK View Post

        Zapseo - call it a hunch
        Since I do secure and clean up hacked websites...gotcha.

        (Though DDoS stuff, yeah, need those mitigation companies ... different territory from "base64" ...

        Live JoyFully!

        Judy
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  • Profile picture of the author Mark Tandan
    Really appreciate your taking the time to update us here!
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  • Profile picture of the author Mark Hess
    Looks like they just made an update to the status page:

    "We're happy to let you know that we've made huge progress in restoring our full mailing capacity. The current plan is to restore outbound email by tomorrow."

    One thing I'm thinking about is what's going to happen when GetResponse goes live again?

    They are queuing all the double-optin confirmation messages and broadcast messages. Many people are going to get a flood of emails.

    Personally, I cancelled any broadcast messages that have been sitting and don't plan on sending any for at least 72 hours after GetResponse comes back (I exported all of my most important lists/contacts out of GetResponse and temporarily plugged them into iContact since they don't require double confirmation and I was able to mail right away).

    This could be a big issue moving forward the next few days even after service has been restored.

    Many of the people I've seen on Facebook don't really understand how all this works and have been creating broadcast after broadcast message trying to "force" them through. One person even asked if they were allowed to send a "small, quick" message to their list because they thought only "large" messages weren't getting through and a "small, quick" message would be ok.

    I really hope there's some sort of guidance or plan GetResponse has to help customers fully understand what happens when all this goes live and has some clear-cut instructions on best practices or a lot of people are going to lose the majority of their list(s).
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    • Profile picture of the author MickK
      Originally Posted by Mark Hess View Post

      Looks like they just made an update to the status page:

      "We're happy to let you know that we've made huge progress in restoring our full mailing capacity. The current plan is to restore outbound email by tomorrow."
      It's even better, brand new update:

      "Akamai and Windstream have finished provisioning our IP space through a fully routed always-on scrubbing service (clean pipe). We are now testing our IP configuration and working as fast as possible to resolve outbound mailing capability. Shouldn't take long now... "

      Cheers,

      Mick
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      Mick Kitor - Affiliate Manager

      Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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    • Profile picture of the author MickK
      Originally Posted by Mark Hess View Post

      Looks like they just made an update to the status page:

      "We're happy to let you know that we've made huge progress in restoring our full mailing capacity. The current plan is to restore outbound email by tomorrow."

      One thing I'm thinking about is what's going to happen when GetResponse goes live again?

      They are queuing all the double-optin confirmation messages and broadcast messages. Many people are going to get a flood of emails.

      Personally, I cancelled any broadcast messages that have been sitting and don't plan on sending any for at least 72 hours after GetResponse comes back (I exported all of my most important lists/contacts out of GetResponse and temporarily plugged them into iContact since they don't require double confirmation and I was able to mail right away).

      This could be a big issue moving forward the next few days even after service has been restored.

      Many of the people I've seen on Facebook don't really understand how all this works and have been creating broadcast after broadcast message trying to "force" them through. One person even asked if they were allowed to send a "small, quick" message to their list because they thought only "large" messages weren't getting through and a "small, quick" message would be ok.

      I really hope there's some sort of guidance or plan GetResponse has to help customers fully understand what happens when all this goes live and has some clear-cut instructions on best practices or a lot of people are going to lose the majority of their list(s).
      Good point, I'm sure they are working on it, but I'll pass your suggestion along anyway.

      Cheers,

      Mick
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      Mick Kitor - Affiliate Manager

      Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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    • Profile picture of the author MickK
      Originally Posted by Mark Hess View Post

      Personally, I cancelled any broadcast messages that have been sitting and don't plan on sending any for at least 72 hours after GetResponse comes back (I exported all of my most important lists/contacts out of GetResponse and temporarily plugged them into iContact since they don't require double confirmation and I was able to mail right away).

      This could be a big issue moving forward the next few days even after service has been restored.

      Many of the people I've seen on Facebook don't really understand how all this works and have been creating broadcast after broadcast message trying to "force" them through. One person even asked if they were allowed to send a "small, quick" message to their list because they thought only "large" messages weren't getting through and a "small, quick" message would be ok.

      I really hope there's some sort of guidance or plan GetResponse has to help customers fully understand what happens when all this goes live and has some clear-cut instructions on best practices or a lot of people are going to lose the majority of their list(s).
      Sounds like you were one set ahead of us.

      We are very close to being able to send emails again. If you have sent emails in the last few days this is your last opportunity to cancel them. If you have scheduled emails to go out this is your last opportunity to edit them.
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      Mick Kitor - Affiliate Manager

      Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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  • Profile picture of the author RedHat39
    The thing that concerns me is that hardly any online business could possibly take the steps that GetResponse has done. I don't have a 1/2 mil to invest in counter measures like this. Not many businesses do. Surely somewhere in all of this there is a trail leading to where the attacks are coming from and that where we need to be focusing.

    Sounds like a job for Seal Team 6 again.
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    • Profile picture of the author gesman
      Originally Posted by RedHat39 View Post

      The thing that concerns me is that hardly any online business could possibly take the steps that GetResponse has done. I don't have a 1/2 mil to invest in counter measures like this. Not many businesses do. Surely somewhere in all of this there is a trail leading to where the attacks are coming from and that where we need to be focusing.

      Sounds like a job for Seal Team 6 again.
      More like for NSA to make themselves actually useful...
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  • Profile picture of the author humbledmarket
    Banned
    On the positive side, this really portrays well for GetResponse brand overall; glad to see how you're doing what you can do help customers and sorry to hear about the DDOS attacks.

    Will very well consider moving to GetResponse or promoting your business instead (seeing the care you have for your clients) Will be in touch shortly
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    • Profile picture of the author MickK
      Originally Posted by humbledmarket View Post

      On the positive side, this really portrays well for GetResponse brand overall; glad to see how you're doing what you can do help customers and sorry to hear about the DDOS attacks.

      Will very well consider moving to GetResponse or promoting your business instead (seeing the care you have for your clients) Will be in touch shortly
      Thanks for your kind words humbledmarket.

      When you are ready to start promoting GetResponse let me know. I manage the affiliate program and love seeing affiliates succeed.

      Cheers,

      Mick
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      Mick Kitor - Affiliate Manager

      Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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      • Profile picture of the author gesman
        Originally Posted by MickK View Post

        Thanks for your kind words humbledmarket.

        When you are ready to start promoting GetResponse let me know. I manage the affiliate program and love seeing affiliates succeed.

        Cheers,

        Mick
        I'm ready to keep promoting GetResponse

        Have another client on a pipeline.

        I love GR's API (I do lots of custom solutions development and integration) and knowing that customers will want to implement something more sophisticated down the road makes it easy to go with the service that offer the most robust API set.
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        • Profile picture of the author MickK
          Originally Posted by gesman View Post

          I'm ready to keep promoting GetResponse

          Have another client on a pipeline.

          I love GR's API (I do lots of custom solutions development and integration) and knowing that customers will want to implement something more sophisticated down the road makes it easy to go with the service that offer the most robust API set.
          Hopefully they are using your affiliate link so you can earn commission on the sale

          Our API is very robust, sometimes I think we don't promote it enough. I've had people build very nice income from integrations and our affiliate program.

          Cheers,

          Mick
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          Mick Kitor - Affiliate Manager

          Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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          • Profile picture of the author gesman
            Originally Posted by MickK View Post

            Hopefully they are using your affiliate link so you can earn commission on the sale

            Our API is very robust, sometimes I think we don't promote it enough. I've had people build very nice income from integrations and our affiliate program.

            Cheers,

            Mick
            I just need to make sure GR is fully up and operational of course to avoid bummers....
            It feels though this time is close!
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  • Profile picture of the author jasondinner
    Do you have any intentions on crediting customers for every day they can't fully use your services?

    Can only imagine how much money was lost in paid advertising to landing pages with your non-functioning webform code on them. And now that those are working, the fact that autoresponder emails arent going out as well as broadcasts are not being able to be sent is costing companies money.

    Obviously I'm speaking for myself, but I'm sure I'm not the only one who's lost and is losing money as each day goes without your service being fully operational.
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    • Profile picture of the author MickK
      Originally Posted by jasondinner View Post

      Do you have any intentions on crediting customers for every day they can't fully use your services?

      Can only imagine how much money was lost in paid advertising to landing pages with your non-functioning webform code on them. And now that those are working, the fact that autoresponder emails arent going out as well as broadcasts are not being able to be sent is costing companies money.

      Obviously I'm speaking for myself, but I'm sure I'm not the only one who's lost and is losing money as each day goes without your service being fully operational.
      Hi Jasondinner,

      I'm not being glib, it's a good question, and I don't have a good answer...yet.

      Let me get back to you when I have a good answer.

      Cheers,

      Mick
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    • Profile picture of the author zapseo
      Originally Posted by jasondinner View Post

      Do you have any intentions on crediting customers for every day they can't fully use your services?

      Can only imagine how much money was lost in paid advertising to landing pages with your non-functioning webform code on them. And now that those are working, the fact that autoresponder emails arent going out as well as broadcasts are not being able to be sent is costing companies money.

      Obviously I'm speaking for myself, but I'm sure I'm not the only one who's lost and is losing money as each day goes without your service being fully operational.
      I gotta say, Mick's comment is far more generous than I would be.

      This WAS NOT due to a shortcoming in GR's service, but in an external, unprecedented attack...

      ...the number of people who lost money on this...not just people who paid for traffic, but people who created products and launched them, sent out promotions and more...is undoubtedly substantial.

      ...This feels a tad like someone asking a for compensation from their utility company for spoiled food in their refrigerator after the utility company was bombed.

      That GR is even considering it (after having to outlay a 1/2 MILLION to get back online) ... is fairly impressive.

      Personally, I'd rather see them put effort & initiatives in terms of online security that would benefit us all as previous posters have at least alluded to.

      A bit of downside risk planning is something that more marketers should spend more time thinking about ...

      ....because I doubt this crapola is going to get any better, any time soon. Just a matter of what they choose to target NEXT...
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      • Profile picture of the author jasondinner
        Originally Posted by zapseo View Post

        ...This feels a tad like someone asking a for compensation from their utility company for spoiled food in their refrigerator after the utility company was bombed.
        Not really. Every day i can't use the service I pay hundreds of dollars each month to use, I lose money.

        I wasn't asking if they will credit me or anyone the actual thousands in revenue lost, but for the days we haven't been able to use the service.

        I was just curious what their approach was on it.

        Originally Posted by zapseo View Post

        That GR is even considering it (after having to outlay a 1/2 MILLION to get back online) ... is fairly impressive.
        Yeah it's impressive, I guess, but they should have or could have laid out the impressive half a million before it happened for a second time in as many months.


        Originally Posted by zapseo View Post

        A bit of downside risk planning is something that more marketers should spend more time thinking about ...
        Couldn't agree with you more on this one. Definitely will have my data imported to back up services.

        All in all, I've been using them since late October 2013 after using Aweber since 2005 and I do have to say I like GR much better.

        I just hope they can keep this from happening again. It's not good business for them and everyone using them.
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        • Profile picture of the author Philipg68
          I Like many of the members of the forum hope you are able to sort this unpresidented attack, and you will resolve this matter as quickly as posssible,
          and thanks for the update.
          Philipg68
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        • Profile picture of the author zapseo
          Originally Posted by jasondinner View Post


          Yeah it's impressive, I guess, but they should have or could have laid out the impressive half a million before it happened for a second time in as many months.

          I just hope they can keep this from happening again. It's not good business for them and everyone using them.
          It's an arms race. This is cyber WARFARE. You might want to read some of Richard Clarke's stuff ... it's a bit...so many words I could use. I'll settle for eye-opening and disturbing...

          ...whether it's antibiotics, or pesticides, or cyberwarfare, or ... *gasp* market competition ... there's no such thing as "enough"... there's no static target...it's always moving ...

          ...I am sure that the mitigation companies are having to build out their abilities to protect companies as they go along...as the attacks keep getting worse...
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      • Profile picture of the author GarrieWilson
        Originally Posted by zapseo View Post

        ...This feels a tad like someone asking a for compensation from their utility company for spoiled food in their refrigerator after the utility company was bombed.
        Utility companies do pay some companies for down time and even loss of production. Might not if it was a terroristic act but they do for acts of god. It really depends on the contracts.

        -g
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    • Profile picture of the author MickK
      Originally Posted by jasondinner View Post

      Do you have any intentions on crediting customers for every day they can't fully use your services?

      Can only imagine how much money was lost in paid advertising to landing pages with your non-functioning webform code on them. And now that those are working, the fact that autoresponder emails arent going out as well as broadcasts are not being able to be sent is costing companies money.

      Obviously I'm speaking for myself, but I'm sure I'm not the only one who's lost and is losing money as each day goes without your service being fully operational.
      Hi jasondinner,

      I checked into it, you can contact our customer success team at http://support.getresponse.com

      Cheers,

      Mick
      Signature

      Mick Kitor - Affiliate Manager

      Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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      • Profile picture of the author GarrieWilson
        Originally Posted by MickK View Post

        Hi jasondinner,

        I checked into it, you can contact our customer success team at GetResponse email marketing software support

        Cheers,

        Mick
        Does that mean only those who complain to CS will be receive refunds?
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        • Profile picture of the author gesman
          Originally Posted by GarrieWilson View Post

          Does that mean only those who complain to CS will be receive refunds?
          Squeaky wheel gets the grease
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        • Profile picture of the author MickK
          Originally Posted by GarrieWilson View Post

          Does that mean only those who complain to CS will be receive refunds?
          I only pass on information once I know it to be true. Currently contacting support.getresponse.com is all that I know of.

          Cheers,

          Mick
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          Mick Kitor - Affiliate Manager

          Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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  • Profile picture of the author Tim Franklin
    Great to see communication, of course they had no choice but to communicate, it demonstrates just how serious bad internet traffic can disrupt your business, even end it if you do not have the resources to get advanced corporate resources.

    DDOS is hard to stop, really all you can do is slow it down.
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    Software Development | Applications | OSX | iOS | Android | Cloud Software Engineering |
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  • Profile picture of the author GarrieWilson
    Are other GR users NOT seeing their opt-in numbers increase on the dashboard? Just curious since mine aren't but the status page says opt-ins are working.

    -g
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    • Profile picture of the author jasondinner
      Originally Posted by GarrieWilson View Post

      Are other GR users NOT seeing their opt-in numbers increase on the dashboard? Just curious since mine aren't but the status page says opt-ins are working.

      -g
      I'm posting all zeros as well. Talked to live chat about it and they said they are capturing the lead and will add all new optins once they have ability to mail autoresponder messages.

      I also tested some of my optin pages and you end up on the thank you page.

      Good thing I'm profitable right after I acquire the lead
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  • Profile picture of the author houseaz
    I think you've been nothing but transparent about the whole thing. Well done! It sucks that these criminals also give the cryptocoin world a bad name as well! Not everything in the crypto world is evil so keep that in mind.
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  • Profile picture of the author Super Affiliate
    I love what you're doing. I use both aweber and getreponse but you guys have a top quality service. Keep up the good work! : )

    Joe
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  • Profile picture of the author RyanLB
    Thank you for the update, already saw it through official channels but I am glad to see that you are reaching out here as well.
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  • Profile picture of the author Disruption
    Happy to see updates. Thank you Mick.
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    • Profile picture of the author marciayudkin
      If you're a GetResponse customer and felt your business took a hit from the recent problems, ask them what they can do for you.

      I asked, and I'm happy with what they offered.

      Marcia Yudkin
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      Check out Marcia Yudkin's No-Hype Marketing Academy for courses on copywriting, publicity, infomarketing, marketing plans, naming, and branding - not to mention the popular "Marketing for Introverts" course.
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      • Profile picture of the author heavysm
        Originally Posted by marciayudkin View Post

        If you're a GetResponse customer and felt your business took a hit from the recent problems, ask them what they can do for you.

        I asked, and I'm happy with what they offered.

        Marcia Yudkin
        What exactly did they offer?
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        • Profile picture of the author McKattry
          Everything seemed to be back to normal with GetResponse, auto-responders working, leads opted in, etc. However moments ago, the site was down again. Is the attack continuing?
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  • Profile picture of the author barbling
    I cannot begin to imagine the scope of effort it took to come back from this attack. Kudos to GR for not caving in and building back their business.
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    • Profile picture of the author Stevie C
      Originally Posted by zedsta View Post

      Thanks for reaching out on here Mick.

      Has full mailing services been resumed or are you still saying Friday?

      Cheers Z
      Not sure if full services have been resumed but one of my newsletters got sent out a couple of hours back.

      I've been pleased with Get Responses handling of this problem who have kept us constantly updated.
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    • Profile picture of the author MickK
      Originally Posted by zedsta View Post

      Thanks for reaching out on here Mick.

      Has full mailing services been resumed or are you still saying Friday?

      Cheers Z
      Hi Zedsta,

      I like to under promise and over deliver.

      We have quite the backlog of emails to deliver so if you hit "send now" it won't be sent as quickly as you are used to.

      We'll get there.

      We're not sprinting yet, but we are definitely walking briskly.

      Thanks for your patience.

      Latest status update:

      "Update - We're currently delivering emails held in queue as well as add queued contacts to your target campaigns.
      May 1, 04:25 EDT


      Update - Great news: We have managed to resolve outbound mailing capability. All emails that had been scheduled in the past days will now be sent, however it may take several hours in order to provide the best possible deliverability.

      New scheduled emails may have a bit longer delivery time as we are dealing with a quite large volume of emails that were scheduled in the past few days.

      If you have any questions about your newsletters or account, please contact our Customer Service Department at support.getresponse.com (GetResponse 360 customers, please contact your Account Managers). "
      Signature

      Mick Kitor - Affiliate Manager

      Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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  • Profile picture of the author SeoApprentice
    Hi Mick,


    I am considering reliable auto responder company between Getresponse and Awaber.
    Understand that it is inevitable for such attacks happened every day, everywhere,
    I appreciate your effort to explain the turbulence happened there.

    I will go for GetResponse service as I believe you guys will do your best to provide good service.

    Thanks
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    • Profile picture of the author MickK
      Originally Posted by SeoApprentice View Post

      Hi Mick,


      I am considering reliable auto responder company between Getresponse and Awaber.
      Understand that it is inevitable for such attacks happened every day, everywhere,
      I appreciate your effort to explain the turbulence happened there.

      I will go for GetResponse service as I believe you guys will do your best to provide good service.

      Thanks
      Thanks SeoApprentice,

      If you can use someone's GetResponse affiliate link to sign up I'd appreciate it. I'm responsible for our affiliate program so I naturally like to see the sales take place there
      Signature

      Mick Kitor - Affiliate Manager

      Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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  • Profile picture of the author workoutstuff1
    Definitely appreciate the update. Hate that someone would do that, but it takes all kinds I guess.
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  • Profile picture of the author gcbmark20
    Hi,

    Yeah I missed out on 2 days of emailing due to this little mishap.

    Glad you didn't back down to these people as you are right it will
    only encourage them to do it more.

    I suppose it's like the MODERN DAY PIRATES of the Internet we are
    seeing emerge here.
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  • Profile picture of the author DURABLEOILCOM
    I am a get response customer and I am glad how professionally they handled the attack.
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  • Profile picture of the author ecoverartist
    Although I'm not a GetResponse customer, I have worked directly with Simon in the past and have to say he's an upstanding professional who truly cares about his customers, and I have no doubt things will get back on track soon.
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  • Profile picture of the author Max Anderson
    Down for me, too....
    Signature

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  • Profile picture of the author SallyJo
    Sure is nice that they have provided updates here.

    But I sure picked a bad time to attempt to launch a new project.

    Guess I'll go fishing in the morning and hope for the best for later in the day tomorrow.
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    • Profile picture of the author Cool Hand Luke
      GetResponse completely down, yet again.

      Can someone track down whoever is doing this DDOS bullsh** and put a bullet in their head? Thanks.
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  • Profile picture of the author Yvon Boulianne
    very delicate subject
    if i had as much money as getresponse have, i would have paid the $750 to buy some times while i implement a solution to prevent that again.

    I had to install an sales funel yesterday for my new website so i choose aweber.

    Each times someone will talk me about a mailing list, i will never suggest getresponse because for whatever reason they can be under atack, down and make customers loose money.

    I know i have not a moral viewpoint on this but i can see how this energy is bad for getresponse customers so would be paying to buy peace (while i bullet proof my network)..
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    • Profile picture of the author gesman
      Originally Posted by Yvon Boulianne View Post

      very delicate subject
      if i had as much money as getresponse have, i would have paid the $750 to buy some times while i implement a solution to prevent that again.

      I had to install an sales funel yesterday for my new website so i choose aweber.

      Each times someone will talk me about a mailing list, i will never suggest getresponse because for whatever reason they can be under atack, down and make customers loose money.

      I know i have not a moral viewpoint on this but i can see how this energy is bad for getresponse customers so would be paying to buy peace (while i bullet proof my network)..
      They apparently were shut down by their crappy datacenter provider service before they had a chance to pay ransom (although they probably wouldn't pay it anyways)

      Gleb
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    • Profile picture of the author Brett I
      Originally Posted by svedski View Post

      If someone would kidnap your kids and told you: Give us $1 million or we'll cut their heads off. Would you pay or would you say "paying extortionist is never the right move"?

      I think it's ridiculous of you not paying the $750 to this dofus because you don't want to hurt your own ego. There's a lot of people (me included) losing money everyday since we can't send out messages. Why are we being sacrificed to save your ego?

      It's $750. Pay it and get on with it.
      Originally Posted by Yvon Boulianne View Post

      very delicate subject
      if i had as much money as getresponse have, i would have paid the $750 to buy some times while i implement a solution to prevent that again.

      I had to install an sales funel yesterday for my new website so i choose aweber.

      Each times someone will talk me about a mailing list, i will never suggest getresponse because for whatever reason they can be under atack, down and make customers loose money.

      I know i have not a moral viewpoint on this but i can see how this energy is bad for getresponse customers so would be paying to buy peace (while i bullet proof my network)..

      Saying this as nice as possible...Do you also send money to people in Africa that promise you 10 million dollars, but they need $500 first in order to wire the money?

      What if you had one of those viruses on your computer and it said "Pay $50" and you get your computer back. You really think you would just pay it and the hacker would be thinking "Oh okay, cool he paid me $50, no reason to bother him again"

      NO, these types of people LOVE people like you so they can hit them up multiple times before the person actually gets smart about it.
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    • Profile picture of the author zapseo
      Originally Posted by Yvon Boulianne View Post

      very delicate subject
      if i had as much money as getresponse have, i would have paid the $750 to buy some times while i implement a solution to prevent that again.

      I had to install an sales funel yesterday for my new website so i choose aweber.

      Each times someone will talk me about a mailing list, i will never suggest getresponse because for whatever reason they can be under atack, down and make customers loose money.

      I know i have not a moral viewpoint on this but i can see how this energy is bad for getresponse customers so would be paying to buy peace (while i bullet proof my network)..
      You're obviously not up to speed on "historic DDoS attacks...from just 2014!" ...aWeber was hit badly back in February ... have their fixes been better than those of GR ? Hard to say...

      I doubt there's enough about the specific details (for security reasons) to make an adequate assessment.

      Live JoyFully!

      Judy

      P.S. And I am not even a GR customer at this time...I have been with aweber for a LONG time, however.
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    • Profile picture of the author Karen Blundell
      Originally Posted by Yvon Boulianne View Post

      Each times someone will talk me about a mailing list, i will never suggest getresponse because for whatever reason they can be under atack, down and make customers loose money.
      It can happen to any company - and it has. This was not Getresponse's fault - I am not a customer and I still would stick up for GR - because in my opinion, they did everything right - not paying the thug, paying for mitigation, and communicating with their members throughout the ordeal. Outstanding customer service is priceless, in my opinion, and for all those people who are blaming GR - you don't know what you're talking about - and until it happens to you, you'll never understand.
      Signature
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      • Profile picture of the author Cool Hand Luke
        Sigh... down for me again.
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        • Profile picture of the author ForumGuru
          Banned
          Originally Posted by Cool Hand Luke View Post

          Sigh... down for me again.
          Hmmm...you might want to check again. I was able to login and blast out some emails just a couple of minutes ago.

          Best of luck!

          -don
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          • Profile picture of the author Cool Hand Luke
            Originally Posted by ForumGuru View Post

            Hmmm...you might want to check again. I was able to login and blast out some emails just a couple of minutes ago.

            Best of luck!

            -don
            Yeah, so was I. I lined up 2 newsletters to publish then *just* before setting the third to go out, GR stopped responding.

            Oh well, looks like it's back up now.
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        • Profile picture of the author MickK
          Originally Posted by Cool Hand Luke View Post

          Sigh... down for me again.
          Cool Hand Luke,

          Sorry that you are having issues, Have you tried contacting Customer Support?

          I am not aware of any global issues.

          Their phone numbers are:
          1-877-362-4547 (1-877-Email GR) or +44 2033 842 979 in the UK
          Mon.-Fri. 8 AM-8 PM EST, Sat. 9 AM-5 PM EST

          Cheers,

          Mick



          Mon.-Fri. 9:00 AM-9:00 PM GMT
          Sat. 1:00 PM-9:00 PM GMT
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          Mick Kitor - Affiliate Manager

          Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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  • Profile picture of the author Yvon Boulianne
    I would pay 5 cents for sure as it's more what $750 is for getresponse

    Again, that's all relative and it also depend of the price to pay, like someone said, would you pay if someone have a knife on the troat of your baby ?

    My viewpoint is easy, do what is best for energy and don't bother overthinking about it.

    but he, i'm a crazy guy and i'm out of my mind for a long times lol

    i got 2 things that govern my life.

    1. Where do you want to go wand what price are you willing to pay ?
    2. Stand for something or fall for anything.
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    • Profile picture of the author Brett I
      The knife to your child analogy is an awful one though...if that were really the case, obviously you would give it a shot a pay..BUT you wouldn't be letting your baby out of your sight until he/she was grown so there wouldn't be a chance for that person to kidnap your child again so quickly.


      A better analogy would be if someone stole your new 40,000 dollar car and said they would give it back to you if you paid them 1000. In that case I would not and I would let the proper people(police) handle it.


      There are no ifs ands or buts here...had getresponse paid the 750 then the hackers 100% would hit them again and want 1000 or 1500 and they would keep doing it until the company wised up.
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      • Profile picture of the author svedski
        Originally Posted by Brett I View Post

        The knife to your child analogy is an awful one though...if that were really the case, obviously you would give it a shot a pay..BUT you wouldn't be letting your baby out of your sight until he/she was grown so there wouldn't be a chance for that person to kidnap your child again so quickly.


        A better analogy would be if someone stole your new 40,000 dollar car and said they would give it back to you if you paid them 1000. In that case I would not and I would let the proper people(police) handle it.


        There are no ifs ands or buts here...had getresponse paid the 750 then the hackers 100% would hit them again and want 1000 or 1500 and they would keep doing it until the company wised up.
        I would've paid him the thousand. Then I would've blown his brains out and taken the thousand back.

        Anyway. Lets pray that the hackers and their families all die a slow and painful death. Preferably as test subjects on perverted medical experiments in North Korea.
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        • Profile picture of the author tsunami7
          Glad Getreponse did not paid the $750. C'mon we all know that's a bait, what's stopping them from asking for much more in the very near future. I know our business are all hurting but kudos to GR for standing firm.
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        • Profile picture of the author joseph7384
          Originally Posted by svedski View Post

          I would've paid him the thousand. Then I would've blown his brains out and taken the thousand back.

          Anyway. Lets pray that the hackers and their families all die a slow and painful death. Preferably as test subjects on perverted medical experiments in North Korea.


          From under what rock did you crawl out?
          Signature

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  • Profile picture of the author ForumGuru
    Banned
    Originally Posted by MickK View Post

    The new countermeasures worked after the 2nd DDoS attack we were up again in a few hours, but the scope of the DDoS attack caused issues at WindStream and they shut us down a second time until they could fix them.

    Mick Kitor
    So does Windstream have a solution in hand ready to implement?

    Is a resolution to this problem imminent? I realize this is not an easy issue to deal with as I just recently mitigated a small scale attack on one of my sites.

    I am crossing my fingers that you guys have your finger on a fix that gets the job done very soon.

    Best of luck to all of us!

    Regards,

    -don
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    • Profile picture of the author rts2271
      Mickk,
      Won't give you any credit on the Windstream front. They are crappy and everyone knows it. Want to stop those issues, get new pipe.

      As far as not paying extortion. Hats off. If GR had paid this would never end. Capitulating to extortion is the same thing as saying my integrity is 0 and I have no spine. I would be watching everyone who said to pay up and take that in account in any future dealings. It's a sign of bad character.

      Just on the integrity of their stand deserves a smidge of loyalty and a bit of respect. Windstream, a grazing tap to the junk, but integrity A+

      Seriously, Windstream??? SMH
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      • Profile picture of the author MickK
        Originally Posted by rts2271 View Post

        Windstream, a grazing tap to the junk
        You made me laugh out loud.

        Cheers,

        Mick
        Signature

        Mick Kitor - Affiliate Manager

        Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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  • Profile picture of the author TimD
    Mick, I'm sorry you guys got hit. Thanks for your transparency. And for taking action. Good luck.
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  • Profile picture of the author cabenb
    Thanks for the update. Not happy with it of course........ This is costing me money. Non of my emails can go out.......

    Hope you fix it soon.

    Good luck!
    Signature
    Install our Brand New FREE Fast Discount Finder Chrome Extension It will find you the best discounts on Amazon on the fly!
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  • Profile picture of the author baza1955
    Thanks for the updates. I'm a brand new GR customer....hope to see the service back soon!
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    • Profile picture of the author isharky
      What's a quick solution not to lose the emails while this Getreponse DDOS issue is fixed? I have a bunch of sites sending sign ups to Getresponse API.

      I'm losing email sign ups!!!
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      • Profile picture of the author Yvon Boulianne
        Originally Posted by isharky View Post

        What's a quick solution not to lose the emails while this Getreponse DDOS issue is fixed? I have a bunch of sites sending sign ups to Getresponse API.

        I'm losing email sign ups!!!
        I would create another account on aweber or on my private server and redirect everything there, so at least i got the email (would still be a pain in the a.. to get the list together but still, better than loose everything)

        p.s. allways have free times for helping peoples in a bad spot like that, i can do the work on your website or recreate all the funnel. Just msg me.
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  • I'm sorry this is happening to Getresponse, a so reliable service that helped me in last year and half to get my list, to grow it and much more. Right now hackers are trying to destroy all world, going to hit all the big services who earn money.

    By my side I've now put up a replacement autoresponder on my server, well protected and on a minor hosting (unknown to me as much as to hackers), where together with Mandrill I'm able to send out my email day by day.

    Hope everything will come back to normality, and that finally Getresponse will be able to protect itself from these bad guys, even if it will be a hard one to one battle.

    Even your choice of not paying the hacker is perfectly right, otherwise 10 more, 20 more will do the same with you and with other companies without solving the real problem behind this.

    Thanks for updating us, and see you soon!
    Alessandro
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  • Profile picture of the author Zlatan Ibra
    Hey Guys,

    I am having serious issues with deliverability now. My open rates went extremely down after first outtage. So i checked with subscribers and my own test emails and it went to spam.

    I am using similar emails as before and even tested emails that should hit inbox anytime.
    I have chat with support a few times, but we can't really fix it.

    I would like to know if other people are facing the same problem?
    I also changed my domain email already.

    Thanks.
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    • Profile picture of the author MickK
      Zlatan,

      PM or Skype me your GetResponse Login.

      I will ask our deliverability team to look into it for you.

      Or you can always contact customer service.

      CHeers,

      Mick
      Signature

      Mick Kitor - Affiliate Manager

      Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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      • Profile picture of the author Karen Blundell
        what I had to do was reload the page on a fellow Warrior's GR campaign not too long ago and everything worked -

        so things are still wonky - probably until the DNS is resolved across all ISP's
        Signature
        ---------------
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    • Profile picture of the author stanton
      Originally Posted by Zlatan Ibra View Post

      Hey Guys,

      I am having serious issues with deliverability now. My open rates went extremely down after first outtage. So i checked with subscribers and my own test emails and it went to spam.

      I am using similar emails as before and even tested emails that should hit inbox anytime.
      I have chat with support a few times, but we can't really fix it.

      I would like to know if other people are facing the same problem?
      I also changed my domain email already.

      Thanks.
      I am having similar problems.
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    • Profile picture of the author MickK
      Originally Posted by Zlatan Ibra View Post

      Hey Guys,

      I am having serious issues with deliverability now. My open rates went extremely down after first outtage. So i checked with subscribers and my own test emails and it went to spam.

      I am using similar emails as before and even tested emails that should hit inbox anytime.
      I have chat with support a few times, but we can't really fix it.

      I would like to know if other people are facing the same problem?
      I also changed my domain email already.

      Thanks.
      I checked with my delivery team, this is a temporary issue as a result of the DDoS attack. They are slaving away night and day to fix it.

      We apologize.

      Cheers,

      Mick
      Signature

      Mick Kitor - Affiliate Manager

      Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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      • Profile picture of the author Paul Myers
        Mick,
        I checked with my delivery team, this is a temporary issue as a result of the DDoS attack.
        Do you mean, as a result of your response to it? I don't see how your servers getting hammered on would affect delivery on anything coming out of them later.

        Did you change the sending IPs?


        Paul
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        .
        Stop by Paul's Pub - my little hangout on Facebook.

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        • Profile picture of the author MickK
          Originally Posted by Paul Myers View Post

          Mick,Do you mean, as a result of your response to it? I don't see how your servers getting hammered on would affect delivery on anything coming out of them later.

          Did you change the sending IPs?


          Paul
          GetResponse is continuing to invest in additional DDoS countermeasures. Some of these will have a temporary impact on deliverability.

          I am unable to comment on specifics. I hope you understand.

          Cheers,

          Mick
          Signature

          Mick Kitor - Affiliate Manager

          Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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          • Profile picture of the author stanton
            Originally Posted by MickK View Post

            GetResponse is continuing to invest in additional DDoS countermeasures. Some of these will have a temporary impact on deliverability.

            I am unable to comment on specifics. I hope you understand.

            Cheers,

            Mick
            Rather than specifics, how about a timeframe so we don't waste our time sending any more mailouts that don't get delivered?

            Cheers,
            Rob
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  • Profile picture of the author Ricardo Furtado
    Sorry to hear about this. Hope you guys can withstand such things in the future.
    Great job you are doing.
    Best wishes and regards.
    Signature

    Ricardo Furtado

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  • Profile picture of the author jex1
    I am looking at getting into list building this weekend but now am at a quandry...aweber vs getresponse... is there no point in even considering the latter any more because of the DDOS?
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    • Profile picture of the author ForumGuru
      Banned
      Originally Posted by jex1 View Post

      I am looking at getting into list building this weekend but now am at a quandry...aweber vs getresponse... is there no point in even considering the latter any more because of the DDOS?
      Hello jex1,

      It looks like they have things back under control as GetResponse has been working fine for me lately.

      Best of luck!

      -don
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  • Profile picture of the author Paul Myers
    I am looking at getting into list building this weekend but now am at a quandry...aweber vs getresponse... is there no point in even considering the latter any more because of the DDOS?
    You can't look at that as a big long-term factor. Not without more info on their DDoS mitigation plans than most of us have.

    Aweber got hit. MailChimp got hit. Quite a few companies have gotten DDoS'd recently. It's just going to become more common and more extreme. No-one is immune.

    Until we get more info from the various companies involved about how they're handling the attacks, or see enough long-term impact to guess, the best strategy is to leave the DDoSs out of consideration and look at the other factors.


    Paul
    Signature
    .
    Stop by Paul's Pub - my little hangout on Facebook.

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  • Profile picture of the author gloria123
    Hello everyone:
    So glad Get Response handle the crisis with constant updates..... I use both Get Response and AWebber and both of them are really good and reliable... Their customer service in great..
    Things will go wrong sometimes..... How to handle a crisis is the key...
    Happy everything is back to normal.
    Gloria
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    G. Lewis.
    "Successful People Do What Average People Don't do"

    bestcoachingsystem.com

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  • Profile picture of the author W Wattles Fan
    Down again for me... This is becoming tedious
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