How do you deal with refunds?
I just wanted to know your thoughts about refund requests.
I do give a 100% money back guarantee but I find that some people abuse this privilege.
When somebody asks for a refund, I reply back asking if there is anything I can help with. If the client is not satisfied, I give them the refund with no other question.
Many people however say that they don't have any issue, they just want a refund.
I'm confused about these ones. If they just want a refund, why did they even bother to buy. Knowing that I provide a trial version.
These refunds increase my refund rate on ClickBank and that's something I'm trying to optimize.
What do you think I should do in these cases? Is there any other way around just giving a refund to those who have got no problem? Should I change my refund policy?
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