Hostgator upgrade killed my site

21 replies
Hi,

Hostgator upgraded the PHP version sitewide. The upgrade killed the theme I was using. I chatted with the Hostgator support and asked them if they had done something funny with the PHP - they guy in the chat tool said they upgraded it.

I then asked if I could be rolled back to the old version - because everything was going to he** after the upgrade. He chatted that they could not. I though this was not true because I remember them doing a PHP upgrade to my personal area because a plug-in would not work with the older version they had at the time sitewide.

Don't know how one is supposed to prepare for a total site destruction due to upgrades though.

TIA

Strict Standards: Declaration of description_walker::start_el() should be compatible with Walker_Nav_Menu::start_el(&$output, $item, $depth = 0, $args = Array, $id = 0) in /home1/dgmufasa/public_html/main/wp-content/themes/simplekey/includes/theme-functions.php on line 60
When I try to go to the wp-admin page, it won't even come up. I get stuff like this:

Strict Standards: Declaration of description_walker::start_el() should be compatible with Walker_Nav_Menu::start_el(&$output, $item, $depth = 0, $args = Array, $id = 0) in /home1/dgmufasa/public_html/main/wp-content/themes/simplekey/includes/theme-functions.php on line 60

Warning: Cannot modify header information - headers already sent by (output started at /home1/dgmufasa/public_html/main/wp-content/themes/simplekey/includes/theme-functions.php:60) in /home1/dgmufasa/public_html/main/wp-includes/pluggable.php on line 896
#hostgator #killed #site #upgrade
  • Profile picture of the author mnixon1930
    Hi dgmufasa,

    They sent out an email notice ahead of time about the upcoming change.
    It directed me to log in an "test" my site compatibility by changing the PHP version
    and and then to manually test my site.

    According to the email, I could switch back if necessary, but eventually the choice
    would not be available.
    So far, I'm OK.

    Maybe this will work for you? If it does, it will be temporary.



    Regards,

    Mike.
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    • Profile picture of the author dgmufasa
      Originally Posted by mnixon1930 View Post

      Hi dgmufasa,

      They sent out an email notice ahead of time about the upcoming change.
      It directed me to log in an "test" my site compatibility by changing the PHP version
      and and then to manually test my site.

      According to the email, I could switch back if necessary, but eventually the choice
      would not be available.
      So far, I'm OK.

      Maybe this will work for you? If it does, it will be temporary.

      Regards,

      Mike.
      Thanks for the info. I had not seen the option. When I asked to go back to the previous version, the tech support told me (pretty much) that I was "SOL" and that I should find the programmer of the theme.

      Will try this though.
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      • Profile picture of the author dgmufasa
        OK, I went back to Hostgator with the information I found out in this thread. It turns out that there is a way to change the PHP version on the fly from the Control Panel. So - I guess the person I had before who said it could not be done did not know his job very well.
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        • Profile picture of the author mnixon1930
          Super you got it done, just remember, as I understand it, resetting to the older version of PHP is not a "fix", merely a temporary solution...

          Mike.
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        • Profile picture of the author Anuj Dhawan
          Originally Posted by dgmufasa View Post

          OK, I went back to Hostgator with the information I found out in this thread. It turns out that there is a way to change the PHP version on the fly from the Control Panel. So - I guess the person I had before who said it could not be done did not know his job very well.
          How did you resolve it - I'm also using Hostgator and curious to know this.
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  • Profile picture of the author CynthiaC
    You might try posting this over here:

    Programming Talk

    Someone might be able to tell you what to do.
    Signature

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  • Profile picture of the author MelanieandMiles
    Originally Posted by dgmufasa View Post

    Don't know how one is supposed to prepare for a total site destruction due to upgrades though.
    Ready for it....?

    Get in touch with the guys at BigScoots.com!

    They will never pull any crap like that and if they accidentally did, they'd have it fixed faster than you'd wait in the queue to chat with someone at HG who really doesn't care... 99% of HG's support staff is there for a paycheck, not to actually 'help'

    You gotta get to a smaller outfit for the kind of personal service you deserve.

    We were getting Server 500 error after Server 500 error on HostGator and experienced all kinds of random downtime with them on our money site. I've been with several hosts, have run a hosting company, worked for a major hosting company and in all of my experience, no one has come close to what BigScoots offers.

    -Miles
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    Free How-To Videos On Everything From Sales Funnels, Facebook PPC & More!
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    • Profile picture of the author BigVikingAl
      Hi dgmufasa,

      Same thing happened to my sites but I followed the instructions from the e-mail they sent out and had all my sites back up within minutes.
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  • I had to re update my blog i you should do the same check your e-mail because they send out an e-mail telling the step you should do to get things working if something goes wrong
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  • Profile picture of the author davidaclark
    My Easy Clickmate installation died. I spent Sunday afternoon installing it on another domain as a backup. I did get the warning email but did not expect perfectly well behaved software to stop working. Now I have to go and upgrade two Easy ClickMate setups to avoid problems in the future.
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  • Profile picture of the author bluebrain
    It's weird that a site would get screwed by a PHP upgrade. Maybe you should have a programmer look over your code and make it compatible with the new version of PHP.
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  • Profile picture of the author webhosting
    Originally Posted by dgmufasa View Post

    Strict Standards: Declaration of description_walker::start_el() should be compatible with Walker_Nav_Menu::start_el(&, , = 0, = Array, = 0) in /home1/dgmufasa/public_html/main/wp-content/themes/simplekey/includes/theme-functions.php on line 60

    Warning: Cannot modify header information - headers already sent by (output started at /home1/dgmufasa/public_html/main/wp-content/themes/simplekey/includes/theme-functions.php:60) in /home1/dgmufasa/public_html/main/wp-includes/pluggable.php on line 896
    Not sure if you can control PHP settings from Hostgator control panel, but if you can I recommend to turn off display_errors for security reasons. display_errors on is fine if you are developing a script on localhost, but it is considered unsafe on the server.
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  • Profile picture of the author LetsGoViral
    Hostgator is a horrible company. Just don't use it. And don't use any companies from EIG as well:
    Endurance International Group - Wikipedia, the free encyclopedia
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    Time of thinking is over.
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  • Profile picture of the author Alex Sol
    The sad truth is that Hostgator has been going down the drain since they've been bought out by EIG.
    Personally I am experiencing really bad service. My sites are not a lot slower. My sites have been down many times in the past few months.

    The customer support used to be great, now it's horrible. Their techs deny the HG is at fault every single time I contact them. Hostgator is not what it used to be. After 7 years of being with them I am getting ready to change the host
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  • Profile picture of the author sbucciarel
    Banned
    One of my sites was affected. I contacted support and they set it to the previous version of php and it works fine now. Don't know why they wouldn't be able to do that to yours.
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  • Profile picture of the author Tim3
    Here's an extract from HG's email pertaining to this problem.

    Click on the "PHP Configuration" icon, which can be found under the "Advanced" group of icons in cPanel. * At this point you will want to test your sites by opening them in your browser. If you do not notice any issues or visible errors, this means your sites are compatible with PHP 5.4 and you do not need to perform any further actions to ensure they continue to work once the PHP upgrade is performed. You will simply want to leave the Handler that was just set as the active one without any other changes. * If on the other hand, you do notice issues during your test with your sites and the PHP 5.4 Handler that was enabled, you can then simply toggle the active Handler via our plugin and set it to use "PHP 5.2".

    This should set your account to specifically use the the current default version of PHP in our servers and ensure they continue to use this version once the PHP upgrade process is performed. Our upgrade process is set to honor the current Handler settings you set via this plugin to ensure your scripts continue to work once the upgrade is completed.

    Please note: Selecting "No custom Handler (Sys Default)", will NOT ensure your account stays using PHP 5.2 once the PHP upgrade is complete. While PHP 5.2 is currently the system default version, once the upgrade is complete, the default version will be PHP 5.4. If your applications require PHP 5.2 you will want to make sure to specifically select the "PHP 5.2" option.Downgrading will restore your broken sites, at least it did 3 of mine, but at some point you will need to fix the problem.
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  • Profile picture of the author brutecky
    1) You for sure can roll back your version of PHP. HostGator should have sent you an email with instructions to do this if you want.

    2) If your theme cant handle the newest version of PHP it is outdated and should be replaced anyway.
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  • Profile picture of the author Anuj Dhawan
    I just got the message from HostGator and the update is supposed to happen on 21 May, 2014 - so why it happens to today or the day you posted it, dgmufasa?

    On the other hand what is your site's current PHP version? And does it use any Forum software too?
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  • Profile picture of the author brettb
    I got this email as well. I'm keeping my head in the sand and hoping it'll all be OK.

    Yesterday my Godaddy sites were all 500'ing.

    The only law of web hosting is to have at least two different hosting companies.
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  • Stay away from hostgator and if you do use it back up and back up often. Good luck
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    soon people... Relax...
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  • Profile picture of the author dgmufasa
    I contacted the support and got someone who guided me to the point where I could change the PHP version. I changed it to 5.3. I contacted the developer of the theme (Simplekey) and his suggestion was to upgrade to a later version. He (developer of Simplekey) also pointed out that in the PHP error log showed some of the plugins were also not working - so, this did not just affect the theme but also other plugins as well. I saw a count of 8 and had turned of 2 of them.

    I downloaded the newer version of the theme but am a little reluctant to install it (even though I am working with a child theme).

    If HG wants to upgrade, it would be nice if in addition to sending out an email that they fix it so that when people log in, a pop-up shows up saying that an upgrade has been planned. It should not be hard since they have pop-ups all the time advertising additional services/features.

    Either way, I hope that the option to remain at 5.3 is ~not~ temporary. It's not like I want to stay at version 2.x or 4.x.
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