Clickbank - Is there a problem with recording hops?

9 replies
Hi Fellow Warriors,

I just noticed that my hops have suddenly gone to zero as of yesterday and today. This is highly unusual - my numbers may not be huge, but I don't recollect ever having seen zero hops in my account. Usually, they hover between 15 and 40 or so, and when I do special promotions, they go higher.

Also, these hops/clicks come from a range of different products, so it's not a matter of one site being down either.

Has anyone else had this happen during the last couple of days?

What could it be?

Thanks so much.

Elisabeth
#clickbank #clickbank analytics #hops #no hops #problem #recording #tracking problem
  • Profile picture of the author misard
    They are having a hops problems. But the sales are ok. So keep doing the job!
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    • Profile picture of the author MilesBaker
      They did have some issues yesterday and are doing maintenance.

      Per ClickBank yesterday...

      We experienced some unforeseen issues with Hops and Paylinks in the last hour. We quickly diagnosed the issue and everything should be working appropriately again. You can always view our current maintenance schedule by clicking the Scheduled Maintenance updates on the bottom right hand side the Dashboard page in your account.
      and

      Upcoming Maintenance for this week:
      Wednesday, May 14
      5:15 PM - 6:15 PM PDT
      Hops and Orders will be available. All other applications will be unavailable.
      Thursday, May 15
      10:00 AM - 11:00 AM PDT
      Hops and Orders will be available. Help Center, Blog and the Featured Marketplace will be unavailable.
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  • Profile picture of the author talfighel
    Originally Posted by wordwizard View Post

    Hi Fellow Warriors,

    I just noticed that my hops have suddenly gone to zero as of yesterday and today.
    All I know is that they had site maintenance yesterday and that is why you are not seeing any hops.
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  • Profile picture of the author keyforge
    me too... my hops went to zero for two days now...
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  • Profile picture of the author talfighel
    Currently it says:

    Client Analytics data delayed due to server maintenance
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    • Profile picture of the author wordwizard
      Thanks so much for your feedback, talfighel, MilesBaker, keyforge, and misard! Apparently, that was the reason for the zeroes!

      I just checked and my hops have actually appeared retroactively, so all is well.

      No hops for today yet, but it's still early And now that I know that they will eventually appear, I'm not going to worry so much anymore.
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      • Profile picture of the author talfighel
        Originally Posted by wordwizard View Post

        Thanks so much for your feedback, talfighel, MilesBaker, keyforge, and misard! Apparently, that was the reason for the zeroes!
        You are welcome.

        Are the hop link tracking working now or not.

        I see that they still are having delays.
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        • Profile picture of the author wordwizard
          Originally Posted by talfighel View Post

          You are welcome.

          Are the hop link tracking working now or not.

          I see that they still are having delays.
          Actually, you're right Talfighel. Today I'm back at zero hops, and that's not
          likely to be accurate. But I'm not worried about it anymore since I now know
          it doesn't mean much and it will be adjusted later.

          Of course I hope they'll sort it out soon...
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  • Profile picture of the author Ean Stark
    I had a similar problem yesterday,know I know why..thanks!

    Ean
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