Clickbank Cart Abandonment and Contacting those who do?

14 replies
So we all know the order form conversions are pretty dire on Clickbank, right?

I just wandered if anyone knew of a way to contact those that abandon the cart. It's a common technique used by some of the biggest online retailers.

If you don't complete an order you'll get an email to ask if there was a problem and so on...

So I just wandered if this is something you could potentially do on Clickbank perhaps using some form of registration prior to the order form?
#abandonment #cart #clickbank #contacting
  • Profile picture of the author Alexa Smith
    Banned
    Originally Posted by MarketingBees View Post

    So we all know the order form conversions are pretty dire on Clickbank, right?
    It's subjective, I suppose ... but they vary a lot.

    Originally Posted by MarketingBees View Post

    I just wandered if anyone knew of a way to contact those that abandon the cart. It's a common technique used by some of the biggest online retailers.
    In ClickBank's case, that would be ClickBank: they're the retailer. The person we all (understandably) refer to as the "vendor" is actually the manufacturer, not the party selling the product directly to the customer.

    Originally Posted by MarketingBees View Post

    I just wandered if this is something you could potentially do on Clickbank perhaps using some form of registration prior to the order form?
    You can, and some vendors do.

    But they don't have many serious affiliates (which is perfectly ok for them, if they're just using ClickBank as a payment processor and don't want affiliates, of course, though it's comparatively expensive in transaction-costs, to use ClickBank just for that reason). That would be a form of "sales page leak", and few (if any) serious affiliates would be willing to promote such a product.

    (My own guess is that that also significantly reduces overall sales - but I can't prove that).
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  • Profile picture of the author joaquin112
    Some of the top CB vendors use that approach Alexa. Look at the Tao of Badass and a few others on page #1. I think not collecting their e-mail address is a bad idea since not everyone's credit card is accepted that day. Some people need more reasurance which can be given via email marketing (testimonials, etc). It's also very useful for remarketing. The key is to test that page and have an exit popup that redirects to the order page.
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    • Profile picture of the author Alexa Smith
      Banned
      Originally Posted by joaquin112 View Post

      Some people need more reasurance which can be given via email marketing (testimonials, etc).
      Absolutely.

      Of course.

      The question isn't about whether prospective customers should be opted in if possible. That goes without saying. It's about by whom they should be opted in. Affiliates understandably tend to want their traffic, the potential customers they've generated, being opted in to their list, rather than to the vendor's. We have other things to promote to them, just as some vendors do. We're the ones who already have a trust-based relationship with them, after all, not to mention that it was our skills, time, energy, effort and money that generated the lead in the first place.

      Nor does it even have to be an either/or situation: all the bases can be covered by the vendor simply by having two different landing pages: one without the vendor's opt-in, for the more serious pro-affiliates who wouldn't touch a leaky sales page even with someone else's barge-pole (you can see 30 or 40 of them posting in this fine thread, explaining why in some detail ), and one with their opt-in, if they want it, for their own use and/or for the use of any affiliates who don't have lists of their own, want the vendor to do the follow-ups and don't mind risking losing some commissions thereby.

      An independent research study (about 4 years ago, now, granted) has shown that affiliates were losing some commissions from about 85% of randomly-selected leaky sales pages. Those certainly aren't very nice odds, for the affiliate. I'm much more comfortable with something closer to 0%, myself, and (like countless other pro-affiliates) I choose the products I promote accordingly.

      Vendors who care about cooperating with their affiliates offer them a choice. It's easy enough to do (and of course that's also among the reasons why so many do it).

      Other vendors, determined not to give their affiliates a choice (in spite of some their potential affiliates "wondering why"), perhaps get the affiliates they deserve. I might have that wrong, though: maybe they deserve the affiliates they get.
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  • Profile picture of the author joaquin112
    Alexa, I don't think we're on the same page. In one case, the vendor tries to get the e-mail address of the prospect on the sales page itself, regardless of whether the visitor wants to buy or not (through a modal window or another method). In the other case, the one OP asked about, the vendor collects the e-mail address of the visitor once he or she clicks on the buy button for the purpose of increasing conversions for those who abandon the checkout page.

    Two vastly different situations. While very few serious affiliates send traffic to a "leaky" sales page, some of the top vendors do collect the prospect's e-mail address BEFORE checkout - which does increase conversions if split-tested enough. This benefits both the affiliate and the vendor.
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    Publish your digital course at Accomplisher.com. We create the video sales letter, drive affiliate traffic and split the profits with you. If you want to start making money by teaching online, submit your application here.

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    • Profile picture of the author Alexa Smith
      Banned
      Originally Posted by joaquin112 View Post

      Alexa, I don't think we're on the same page.
      And to the extent that we're not, I take your point.

      Originally Posted by joaquin112 View Post

      In one case, the vendor tries to get the e-mail address of the prospect on the sales page itself, regardless of whether the visitor wants to buy or not (through a modal window or another method). In the other case, the one OP asked about, the vendor collects the e-mail address of the visitor once he or she clicks on the buy button
      Yes indeed. I see the difference. But in reality I strongly suspect that it's not nearly as clearcut as that description suggests. It's common for people to "do everything but pay", for quite a variety of reasons, some apparent and others less so.

      Originally Posted by joaquin112 View Post

      for the purpose of increasing conversions for those who abandon the checkout page.
      I'll speak only for myself: I don't want the vendor to have the email addresses of my subscribers before they've paid. Not even 30 seconds before they've paid, because I can still lose the ones who don't pay, that way.

      Originally Posted by joaquin112 View Post

      While very few serious affiliates send traffic to a "leaky" sales page, some of the top vendors do collect the prospect's e-mail address BEFORE checkout - which does increase conversions if split-tested enough.
      Yes, I'm not questioning that at all: I don't doubt that "total sales" are probably increased, that way. I'm less convinced that "total affiliate commissions paid" are increased.

      Originally Posted by joaquin112 View Post

      This benefits both the affiliate and the vendor.
      In theory, yes; and I take that point. Call me a skepchick but it seems distinctly possible, to me, that the theory and the reality don't necessarily quite match, in so far as affiliate commissions are concerned.

      .
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  • Profile picture of the author vendor
    Deleted by me
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  • Profile picture of the author MarketingBees
    OK some interesting responses and certainly don't have the time to respond to everything I disagree with here or to write something as lengthy as some of the replies.

    But just to clarify, the product I'm interested in doing this on is not a short $7 report or $47 video course. It's a recurring membership website which of course involves registration as some point. I wouldn't expect a potential customer of a $7 report to complete a registration form far beyond an optin form to receive the download link of course.

    My question is whether there's a way to put the membership registration prior to the payment and then for those who don't complete payment to be put onto a separate list of sorts to be sent a short follow up series.

    I know technically Clickbank are the vendor and in terms of the law and who the customer buys from it's Clickbank but we all know that we the so-called manufacturers do the selling and deal with every aspect of the selling process besides processing the payment and that's why (for the affiliates) I want to boost the number of people who end up buying.

    No loss of commission. No leaks. None of that.

    I'm just not happy with seeing sub-20% order form conversions and I don't think affiliates are happy either. Straight from Clickbank's blog: "Did you know that 80-85% of people who click the ‘BUY’ button and arrive on the payment form actually end up abandoning it? Some people say the percentage is even higher than that!" So at least it's not just me!

    (That ended up being 10000x longer than anticipated)
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    • Profile picture of the author myob
      Here's an abridged marketing solution from many years of experience. For nearly every Clickbank product I've promoted, vendor sales pages are poorly written, with severe negative impact on initial conversion rates including frequent cart abandonment.

      For best conversion results, consider directing prospects to your own presell page and begin building a prospect list for followup. Particularly with higher end sales and those with recurring payments, it will take several exposures (usually from many different affiliates) before a significant percentage of prospects finally make a purchase decision.
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    • Profile picture of the author Alexa Smith
      Banned
      Originally Posted by MarketingBees View Post

      My question is whether there's a way to put the membership registration prior to the payment and then for those who don't complete payment to be put onto a separate list of sorts to be sent a short follow up series.
      That question was answered yesterday.

      The answer is "Yes, and some vendors do that".

      It's your product and it's up to you.
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  • Profile picture of the author MarketingBees
    And how easy is it to implement with Wordpress?
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    • Profile picture of the author Harvey Segal
      As an alternative approach to improving ClickBank order form conversion you could consider adding your own branding and graphics to the form and use some enticing wording for the product title

      Details here

      https://support.clickbank.com/entrie...tom-Order-Form

      https://support.clickbank.com/entrie...-Images-Titles

      .
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      • Profile picture of the author ClickBank
        Hi MarketingBees:

        There are a few tools that you can use to accomplish your objective. If you do build a squeeze form to capture name & email address in advance of the purchase, you can create a record of that customer and then correlate that data post-sale via the ClickBank Instant Notification Service. See https://support.clickbank.com/entrie...cation-Service

        I would also recommend that you pass in the values you've collected (e.g., Name, Email) to the order form using paylink parameters. As an example, see the name and email parameters on the end of this paylink: http://4.cbuniv.pay.clickbank.net/?n...%40example.com When you follow that link, it will pre-populate the order form with the consumer's name and email address.

        Once you've collected the customer record via your own squeeze form on Wordpress, look for the instant notification service to send you sale notifications and cross-reference the email addresses to isolate on consumers who have purchased your product versus those that abandoned the shopping cart. I would recommend waiting at least 2 to 4 hours before sending an email notification to that consumer asking them to revisit their purchase, just to ensure they truly abandoned; the ClickBank Instant Notification Service will send in realtime so your system will know if they purchased the product.

        Lastly, per Harvey's recommendation, I would also propose you build on the new CSS-based, Advanced Custom Order Form. This will allow you to ensure brand continuity throughout the funnel. Details here: https://support.clickbank.com/entrie...tom-Order-Form

        Thanks,
        ClickBank
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  • Profile picture of the author Jordan Stark
    When it comes to promoting Clickbank products I've made it a rule of thumb to ALWAYS capture the lead first. Anything less than that and you're basically giving away money.
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