Paypal - Holding Payment For 21 Days

35 replies
I recently made a new Paypal account and received my first payment of around $150 ! When I logged into Paypal, I got the following message,

" This payment is now in your pending balance and temporarily unavailable. This money will be moved to your available balance and released to you in 21 days (as long as there are no problems with your orders). "

I did a little research and found out that it's regarding Ebay sales.

Here's the thing, I don't have an Ebay account! This was from a Freelancing job.. but i can't access my funds now. Is there a way to access the money before 21 days?

P.S Is there a smaller amount which i can receive and not have to wait 21 Days?

Thanks in Advance/
#days #holding #payment #paypal
  • Profile picture of the author vishwa
    Probably the sender who sends money to you is a eBay user and use his/her PayPal account for eBay Transactions.
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    • Profile picture of the author JamesDean07
      Originally Posted by vishwa View Post

      Probably the sender who sends money to you is a eBay user and use his/her PayPal account for eBay Transactions.
      Is there a way around it ? i.e can I get the money faster somehow?
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      • Profile picture of the author Adie
        Originally Posted by JamesDean07 View Post

        Is there a way around it ? i.e can I get the money faster somehow?
        Contact paypal customer service through phone.
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      • Profile picture of the author vishwa
        Originally Posted by JamesDean07 View Post

        Is there a way around it ? i.e can I get the money faster somehow?
        Hi, James, If they hold your Payment for 21 Days then probably they will not revoke this restriction before the time frame they have provided. However you can contact their customer support by Phone.
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  • Profile picture of the author RobinInTexas
    New accounts at Paypal are often restricted. You can contact them, but I wouldn't expect much flexibility. If you make any more, you can expect a hold on that also. Keep in mind that they are concerned about chargebacks that often happen within 30 days, but can occur up to 60 days or longer, so they are not being unreasonable.
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    • Profile picture of the author Niche Blogger
      You may be able to get the money faster than 21 days if you can prove somehow that you have provided the service satisfactorily and that the buyer is happy that the transaction is complete.

      Otherwise, I doubt there's much you can do about it. I'd give them a call though and see what their policy on this is.
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      • Profile picture of the author PHeman
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        • Profile picture of the author salegurus
          Originally Posted by PHeman View Post

          Paypal cannot be trusted.
          I disagree, Paypal has to protect itself that's why they have regulations such as a 21Day hold on new accounts etc.
          People are always looking for the easy way, trying to bend or break the rules so that it suits them eg:

          Originally Posted by JamesDean07 View Post

          Is there a way around it ? i.e can I get the money faster somehow?

          So do you blame Paypal?
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  • Profile picture of the author aidenmia
    Originally Posted by JamesDean07 View Post

    Is there a way to access the money before 21 days?
    No there is no way to access money before 21 days. Such as When one client paid to his freelancer on Odesk, instantly freelancer will see the money to this pending account section. That means client paid freelancer, but Odesk authority do not receive the payment yet. It is on the way/process. When Odesk authority get confirmation that date will be active money, then Freelancer will see the date. exactly that date, freelacner will be able to cash the money.
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  • Profile picture of the author johnben1444
    I think this is just part of a safety measures.

    Because your account is NEW it's becomes a potential threat.

    The forums for instance don't allow people to use their sig just after signing up until they reach a number of days with them or make a number of post.

    Contacting them would be futile.
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  • Profile picture of the author Rainee
    Originally Posted by JamesDean07 View Post

    I recently made a new Paypal account and received my first payment of around $150 ! When I logged into Paypal, I got the following message,

    " This payment is now in your pending balance and temporarily unavailable. This money will be moved to your available balance and released to you in 21 days (as long as there are no problems with your orders). "

    I did a little research and found out that it's regarding Ebay sales.
    You may not want to assume the issue is regarding Ebay sales.

    It may have nothing to do with you or Ebay. It may be an issue of the purchaser.

    I too have received this 21 day hold on payments; usually because the payments came from people outside of the US, Canada & UK.

    Generally, it was because the purchaser, though verified, had some kind of red flags go off.

    On the positive side, I've always gotten my payments released within the 21 days...so it may not take 21 days

    The only way to find out if the funds can be released sooner is to contact PayPal directly. Explain your situation and they will tell you how it can be done - if it can be done.

    Rainee
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  • Profile picture of the author seobro
    I get delays from both e-bay and pay pal, but they are the same company... Hey, go figure as we say. Also, there is a 20 day delay on Fiverr and you only get $3.92 per gig. Still remember the good old days when people would pay me with cash, I did not like out of state personal checks because my bank would put a seven day hold on em. I looked forward to instant payments using digital money. Well, here we are. I now have to wait longer than ever.
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  • Profile picture of the author CecySan
    If you call them on the phone and ask them to make the funds available so that you can facilitate the transaction, they'll usually push the payment through.
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  • Profile picture of the author daneelpeter
    Banned
    Please Share the screen shot so i can suggest your accurate answer
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  • Profile picture of the author ATAC
    Do you have a business paypal account and is it verified account ?

    Also when someone sends you money if you didn't send them to your pay button then they have an option to make it a gift or for services etc ..

    It has to be one of the above problems..
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  • Profile picture of the author Josh Mayers
    Hey James,

    Whenever I have some money tied in my Paypal from making eBay sells, I simply call Paypal customer support, and explain to them that I made some sells and I would kindly ask them to release the funds so that I can have access to them.

    I only do this when my customers have left me positive feedback and I don't want to wait an extra 3 weeks for the hold to be lifted.

    Every time I call in and ask nicely if they can lift the hold, I get immediate access to my money.

    Hope this is helpful for you!

    -Josh
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    • Profile picture of the author JamesDean07
      Originally Posted by Rainee View Post


      I too have received this 21 day hold on payments; usually because the payments came from people outside of the US, Canada & UK.
      This makes sense! The person isn't residing in the US. This might be the reason! Thanks.


      Originally Posted by daneelpeter View Post

      Please Share the screen shot so i can suggest your accurate answer
      Screen shot of my paypal? Or from a specific window/page. Please be more specific.

      Originally Posted by ATAC View Post

      Do you have a business paypal account and is it verified account ?

      Also when someone sends you money if you didn't send them to your pay button then they have an option to make it a gift or for services etc ..

      It has to be one of the above problems..
      No. I own a personal account and it's verified.. atleast thats what the 'status' says.
      I provided my email for the payment.

      Originally Posted by Josh Mayers View Post

      Hey James,

      Whenever I have some money tied in my Paypal from making eBay sells, I simply call Paypal customer support, and explain to them that I made some sells and I would kindly ask them to release the funds so that I can have access to them.

      I only do this when my customers have left me positive feedback and I don't want to wait an extra 3 weeks for the hold to be lifted.

      Every time I call in and ask nicely if they can lift the hold, I get immediate access to my money.

      Hope this is helpful for you!

      -Josh
      Thanks for the input Josh! I'll try this.


      Thank you for the help guys. Much appreciated!
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      • Profile picture of the author Karen Blundell
        if you are going to receive payments for freelancing gigs - I would strongly suggest you upgrade to a premier account. Personal accounts do have some restrictions - you might find that they recommend that anyway when you talk to the folks at PayPal.
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      • Profile picture of the author Sid Hale
        Hi James,

        Originally Posted by JamesDean07 View Post

        No. I own a personal account and it's verified.. at least thats what the 'status' says.
        While this may not be the entire problem... it's their first "red flag" once the amount received goes over a few dollars.

        Contacting Paypal, as others have suggested, is certainly worthwhile - but first upgrade your Paypal account (it doesn't cost anything) to a business account.
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  • Profile picture of the author brettb
    Paypal are generally evil. How much of your online income goes through Paypal? If it's more than 60% then diversify at once.

    I've just had my entire Paypal account permanently limited, with no right of appeal. Sure, I broke the rules by using it to accept payment on a dating site (since 2011 you need to get dating sites manually approved apparently). But they claimed my ban was for adult content (not true - my site is pretty much AdSense acceptable and my competitors all use Paypal).

    Now I can't access ANY of my money for 180 days.

    The good news is that online payments is a good niche and there are many competitors out there.
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    • Profile picture of the author buysellbrowse
      Originally Posted by brettb View Post

      Paypal are generally evil. How much of your online income goes through Paypal? If it's more than 60% then diversify at once.

      The good news is that online payments is a good niche and there are many competitors out there.
      That is true for Europeans, and perhaps for the rest of the world - we have far less choices in the US.
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    • Profile picture of the author Sid Hale
      Originally Posted by brettb View Post

      Paypal are generally evil.

      I've just had my entire Paypal account permanently limited, with no right of appeal. Sure, I broke the rules by using it to accept payment on a dating site (since 2011 you need to get dating sites manually approved apparently).
      Evil????

      Simply because they enforced their rules?
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  • Profile picture of the author Soloseller2014
    Hi,
    So sorry to here about that I don't have much knowledge about paypal then other senior warriors but i have suggestion that if you can refund your money to your ebay customer and ask him/her to forward this money to your friend's Paypal or wherever you want then i think you will get your money in few days.Hope This Helps you.
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    • Profile picture of the author Alexa Smith
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      Guys, respectfully, what you all need to be aware of is that both PayPal's terms of service and their policies and procedures vary very significantly according to the account-holder's country.

      The OP is in Pakistan, and it's really difficult for those in Western countries to know/assess to what extent, if any, this is relevant to his situation with PayPal, and how PayPal chooses to act over it.

      Only PayPal themselves know that (and they may not be saying, to the extent that such things relate to "policies and procedures" rather than to "terms of service").

      I appreciate, of course, that everyone's trying to help; I'm just saying: be aware that these situations are not always what you're familiar with dealing with yourself, as far as PayPal's concerned, when different locations are involved.
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  • Profile picture of the author mohshag
    paypals okay. they only want to keep our money with them for a period. I normally keep about 3000 bucks in the account at all times. I am able to withdraw excess that amount any times. i am happy.
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    • Profile picture of the author Alexa Smith
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      Originally Posted by mohshag View Post

      paypals okay. they only want to keep our money with them for a period.
      Yes, I think this is substantially correct.

      I always wince a little, when I read (as one so often can, in this forum) such sentiments as "I want to avoid PayPal accidents so I empty my account all the time and leave nothing there" ... because, of course, for entirely understandable reasons, that's exactly the behavior that rings alarm-bells with PayPal and makes them want to keep a very careful eye on someone's account.

      I don't often need to use my PayPal account for receiving large amounts, but when I do, I always leave some of the funds deposited there so as not to appear like someone "trying to remove all the money quickly".
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      • Profile picture of the author ClickMonkey
        Originally Posted by Alexa Smith View Post

        I always wince a little, when I read (as one so often can, in this forum) such sentiments as "I want to avoid PayPal accidents so I empty my account all the time and leave nothing there" ... because, of course, for entirely understandable reasons, that's exactly the behavior that rings alarm-bells with PayPal and makes them want to keep a very careful eye on someone's account.
        The one potential caveat to this is when one uses the auto sweep mechanism
        built into PayPal wherein funds in one's account are automatically "swept" into
        one's bank account approximately once every 24 hours. This effectively renders
        one's PayPal balance at $0 (albeit briefly depending on order flow). While it's
        certainly possible that manually sweeping one's own account approximately
        once every 24 hours may flag one's account for fraud and/or abuse, presumably
        using the mechanism PayPal has engineered into their platform to sweep funds
        out of one's account approximately once every 24 hours will not flag one's
        account for fraud and/or abuse -- or if it does, perhaps there is an additional
        level of logic built into their system that can determine whether or not one's
        account overall risk profile merits additional scrutiny.
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        • Profile picture of the author J David Tigner
          Originally Posted by ClickMonkey View Post

          The one potential caveat to this is when one uses the auto sweep mechanism
          built into PayPal wherein funds in one's account are automatically "swept" into
          one's bank account approximately once every 24 hours. This effectively renders
          one's PayPal balance at $0 (albeit briefly depending on order flow). While it's
          certainly possible that manually sweeping one's own account approximately
          once every 24 hours may flag one's account for fraud and/or abuse, presumably
          using the mechanism PayPal has engineered into their platform to sweep funds
          out of one's account approximately once every 24 hours will not flag one's
          account for fraud and/or abuse -- or if it does, perhaps there is an additional
          level of logic built into their system that can determine whether or not one's
          account overall risk profile merits additional scrutiny.
          Very Brilliantly Spoken! Thank You... David
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        • Profile picture of the author Alexa Smith
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          Originally Posted by ClickMonkey View Post

          it's certainly possible that manually sweeping one's own account approximately once every 24 hours may flag one's account for fraud and/or abuse
          It's possible, I suppose.

          To me, it seems far more likely that sweeping your account, either manually or with the automated gadget, flags your account as being "high-risk" and "worthy of close attention".

          But neither of us knows for sure, because this relates to PayPal's internal policies, which they don't share with us (and about which they may not even be consistent, for all we know. For a start, I very strongly suspect that they typically treat account-holders in different countries very differently).

          Originally Posted by ClickMonkey View Post

          presumably using the mechanism PayPal has engineered into their platform to sweep funds out of one's account approximately once every 24 hours will not flag one's account
          I make no such presumptions, myself.

          You're close, but not quite climbing the right tree, here, ClickMonkey. Most of this problem isn't really about "fraud" and "abuse" - most of it's just about PayPal's perception of their own risk-factors in the cases of subsequent refund requests after a vendor has already withdrawn the funds in a hurry. Credit-card processing is an inherently risk-bearing business, in that sense, and that's also why it isn't too easy for new, small businesses to be granted merchant account status by their own banks (or by others).

          Processing credit-card payments for people doing business is effectively granting them credit.

          .
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          • Profile picture of the author Karen Blundell
            I don't think you get flagged for emptying your PayPal account normally. I have had a premier account with PayPal since 2000. I have never been flagged for emptying my account. PayPal is NOT a bank account - but they can access one of my bank accounts - so it makes no difference whether I leave the money in PayPal or not.

            Most people either have a bank account or a credit card tied to their PayPal account and that is so that if you do empty your PayPal account and there's a refund or something - they can use your bank account or your credit card to get the money back as far as I understand.

            Also, please let's not start this PayPal is evil crap again, ok? If the business you are conducting is legitimate - you will have no problems - if you think you are going to have a big influx of sales and higher than normal PayPal activity, get on the phone to PayPal's people and talk to them so they know what is going on. It's very simple.

            Let's try to keep the misinformation to a minimum, shall we?
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  • Profile picture of the author AlexanderSaroyan
    Banned
    But news! Contact Paypal support!
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  • Profile picture of the author Iconiplex
    Almost all new PayPal accounts have the 21-day hold, especially if you receive your first payment soon after opening the account. It has nothing to do with eBay. You have to click the "See how to get your money sooner" link (may not be the exact phrase) at the top of your account and confirm your identity, either by an automated phone call or text message.

    Keep in mind if you do not confirm your identity then all subsequent payments will also be held for 21 days. Also, if the payment was for any physical item (you said freelancing, but just covering all bases just in case), then you can submit tracking information and have the payment released 7 days after delivery.
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  • Profile picture of the author cyberzolo
    That's weird man. eBay usually does that although they stopped doing that for me when I became a very active seller.
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  • Profile picture of the author koyaai
    People really need to learn how to differentiate evil from businesses who are just doing their jobs.

    Rule number 1. Take time to read their terms and conditions. If you are using Paypal for a big business, I guess spending 20-30 minutes to read through some bunch of words won't be a pain.

    Tip. If you are going to expect money from different sources, you can contact Paypal ahead and ask them what you need to do or what they will do as soon as the money arrives.

    I have never ever had problems with Paypal since setting my account up in 2009. I receive money from various sources from my freelance jobs.

    Regarding the problem, wait for the 21 days or give them a call/send an email asking how you can lift the 21 day hold for future payments.
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  • Profile picture of the author thisisraz65
    Contact with them, hope that will be solved
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    • Profile picture of the author myfab
      Paypal protect buyers so much
      Also your account should at least be upt to 14 days old for it to be in good condition of making sales,but any way you can wait for 21 days and get your money. all they do is to protect buyers,many out there are SCAM.so if within 21 days the buyer file no accusation to you ,then you gain credibity with paypal.so relax and wait you will be paid
      Paypal to me is best of payment processor
      Hope this help
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