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Whatever next... Customer Delight Manager

by TelegramSam
9 replies
I just had to share this with you all.

I received a customer service reply back from a US company I deal with. At the end of their email they gave this as the job title of the person replying:


Mary Henderson
Customer Delight Manager


Now is this taking things too far? Is this corny? Are we missing a trick?

By the way, I am still waiting to be delighted by them.

What other new job positions could we have?

I think I may rename our customer complaints boss as follows:


Sam Smith
Always look on the bright side of life even when we mess up Manager
#customer #delight #manager
  • Profile picture of the author daryamconsult_aust
    I agree, Customer Delight Manager is a bit corny - she has a lot to live up to!

    Maybe she got it from the saying "surprise & delight" the customer, but you can't live up to that with every customer interaction.
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  • Profile picture of the author CBSnooper
    And what happens if you're just pleased with the customer service you receive, not delighted? She's failed at her job.

    I hate the word 'experience' when people are describing something. eg: The gold plated signs will brighten up our customers shopping experience.

    Mike Mason
    Customer Experience Manager
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  • Profile picture of the author R Hagel
    Well, I suppose that's better than "Afternoon Delight" Manager.

    Seriously though, even though it's kind of corny, I kind of like it. I mean it was interesting enough that you posted about it on a message board. It obviously kind of "stuck" with you. Most company email probably gets read and promptly forgotten.

    Cheers,

    Becky
    Afternoon Delight Manager
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  • Profile picture of the author TelegramSam
    LOL.

    I wonder if the people that make those chocolate covered "Turkish Delights" would be called:

    Turkish Delight Customer Delight Managers :-)
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  • Profile picture of the author ~Davor Debrecin~
    I like to call it Customer Care. I think that's not to corny but it's more personal than customer service.

    ~Davor
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    • Profile picture of the author Dan C. Rinnert
      Originally Posted by ~Davor Debrecin~ View Post

      I like to call it Customer Care. I think that's not to corny but it's more personal than customer service.
      I dislike Customer Care. Too much like Pet Care, like customers are something to be treated like pets: give them a bone and hope they don't bite you. Or, pet them, speak softly to them and calm them down.

      And, sadly, that's the kind of attitude some companies have, so Customer Care doesn't send the right message. To me, anyway. But, to each his own...
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      • Profile picture of the author Expert-World
        Perhaps the focus should be the other way around?

        Have position for "Delighted Customers Manager"

        If the number of DCs reduced too much, obviously there would be no need ofr the position ( chop off the head).

        On the other hand, by ensuring that the vast majority of custromers are converted to DCs - the manager can grow his or her empire - adding staff members and attracting bonuses ... the skys the limit
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  • Profile picture of the author Lisa Gergets
    Big Mike, while I am certainly delighted with your products, a Customer Delight Manager is definitely corney! LOL
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  • Profile picture of the author artwebster
    Sorry folks, there was a slight spelling error in the job title - she is the Customer De-light Manager. You know, the one that keeps you in the dark!
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    Some old school smarts would help - and here's to Rob Toth for his help. Bloody good stuff, even the freebies!

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