I hired a freelancer but don't know if I should pay him for doing this?

26 replies
I hired a freelancer via elance. The job was well outlined, in the description I made it clear he would have to work with a certain software program. He had no problem with this and had worked with this program before.

So, first day of work. This program gives an error on his pc. He calls support, turns out it is a problem in his windows installation. He has to reinstall windows. This whole issue has taken up a couple of hours, reinstalling windows and all his software takes another 4(!) hours. First day, nothing got done.

Is it ok for him to bill me for this day, since it had to be done in order to be able to work for me? I feel I should not pay for this time. Especially since it basically took him all day to figure out a fairly simple problem and reinstall some software.

But I'm new to outsourcing and maybe I'm wrong. I would like to hear your opinion on this.

Thank you
#freelancer #hired #pay
  • Profile picture of the author Tom B
    Banned
    Originally Posted by belgianguy View Post

    I hired a freelancer via elance. The job was well outlined, in the description I made it clear he would have to work with a certain software program. He had no problem with this and had worked with this program before.

    So, first day of work. This program gives an error on his pc. He calls support, turns out it is a problem in his windows installation. He has to reinstall windows. This whole issue has taken up a couple of hours, reinstalling windows and all his software takes another 4(!) hours. First day, nothing got done.

    Is it ok for him to bill me for this day, since it had to be done in order to be able to work for me? I feel I should not pay for this time. Especially since it basically took him all day to figure out a fairly simple problem and reinstall some software.

    But I'm new to outsourcing and maybe I'm wrong. I would like to hear your opinion on this.

    Thank you
    No, it isn't ok for him to bill you for a day of no work. It's up to him to provide himself with equipment that works, not you.

    You're paying him for a specific job. He told you he could do that job. His computer, his problems. Don't make them your problems.

    I wouldn't pay him.
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  • Profile picture of the author Ethan Chong
    Yes, I agree with Thomas. You will ONLY pay him when he does that job that you want him to do

    - Ethan
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    • Profile picture of the author ajwilliams
      Sort of a no brainer. He did not actually do any work for you.
      As a freelancer, his preparation for work is his responsibility.
      mechanic would not expect you to pay to replace a tool that no
      longer worked properly.

      He agreed on your terms and in order to meet those terms, he had
      to replace a tool that no longer worked properly in order to even
      start your project. It seems to me that if this person expects you to
      pay for something like this, what is he going to bill you for down the
      road.


      A J
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  • Profile picture of the author Brent Stangel
    He had no problem with this and had worked with this program before
    .
    It's up to him to provide himself with equipment that works,
    Pretty clear to me, no payment.
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  • Profile picture of the author datingworld
    You only pay him for the work he has done for you. His computer etc is his own problem. He looks like a crazy guy for billing you without providing any work to you.
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  • Profile picture of the author Steve Garratt
    I'm a freelancer and unless I had stated that installing a working environment would be billed as part of the project then I would not expect you to pay me for it. That's a risk that I take. Especially as it appears that the problem was down to the Windows installation and not the specific software.

    Having said that, you might want to have a little sympathy because these things happen. Trust me. See how the project goes and if you are more than satisfied with the work post start then consider a small bonus.

    Personally speaking I have more than one PC and would expect to be getting on with other stuff while waiting for Windows to install.
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  • Profile picture of the author belgianguy
    Thank you for clearing that up for me guys.

    Just to be clear, he hasn't said he would bill me for that day. We live in different time zones and I'm going to talk to him about this in a couple of hours. I just wanted to know for sure in advance. If it does come to a discussion about this, at least I know I'm right in not paying him for that day.
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    • Profile picture of the author JohnnyPlan
      Originally Posted by belgianguy View Post

      Thank you for clearing that up for me guys.

      Just to be clear, he hasn't said he would bill me for that day. We live in different time zones and I'm going to talk to him about this in a couple of hours. I just wanted to know for sure in advance. If it does come to a discussion about this, at least I know I'm right in not paying him for that day.
      Still, you might want to clear it up with him now rather than wait until he's halfway through the job to tell him he won't get paid for this first day (since there was no work involved). He might be assuming you will pay and just walk off from the job with it half done if he finds out otherwise. Just give him a chance to see what he's up against. I doubt he would leave the job now, not with the time invested into the software install and fix. But, just being fair, he might need to know.
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  • Profile picture of the author hibeekay
    he should be paid for the job done only that should be the rule.
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  • Profile picture of the author sasuke120
    That wasn't the job you wanted him to do so don't pay him. Easy
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  • Profile picture of the author NK
    If that was basis to getting paid, a lot of freelancers would start faking Windows errors
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  • Profile picture of the author Jack Gordon
    Not only are you not obligated to pay for that, if you did you could be setting yourself up for some unintended consequences.

    Taking responsibility for his work environment makes you look more like an employer than a client.

    If you were ever audited, that is the kind of thing that could affect your tax scenario.

    Far fetched and unlikely? Maybe. But now is the time to be smart about such things, not later.
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  • Profile picture of the author Steve B
    Originally Posted by belgianguy View Post

    I made it clear he would have to work with a certain software program. He had no problem with this . . .
    This says it all. It is not your responsibility to provide the software for him. If you hired someone to make a logo for you it's not your responsibility to buy Photoshop for the designer.

    Steve
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  • Profile picture of the author sirtiman
    You don't have to pay till your VA set and ready. You can cancel the order if you have to, because your time worth.
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  • Profile picture of the author graceemily
    You should not pay him for the first day, because you did not get any result from him, I think the freelancer will never ask you to pay him also. in this case you can give him a second change to work with you again when you need the work.
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  • Profile picture of the author talfighel
    He did not get anything done on that day, so you should not have to pay him.

    There are no clear results from him so he should not charge you anything. The tech problems are his problem and not yours.
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  • Profile picture of the author lovboa
    Banned
    If he asks for payment or even hints at anything extra, stop working with him. It's going to be a pain, and he'll probably continue to charge you for random time spent in the future.
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  • Profile picture of the author ZephyrIon
    Originally Posted by belgianguy View Post

    I hired a freelancer via elance. The job was well outlined, in the description I made it clear he would have to work with a certain software program. He had no problem with this and had worked with this program before.

    So, first day of work. This program gives an error on his pc. He calls support, turns out it is a problem in his windows installation. He has to reinstall windows. This whole issue has taken up a couple of hours, reinstalling windows and all his software takes another 4(!) hours. First day, nothing got done.

    Is it ok for him to bill me for this day, since it had to be done in order to be able to work for me? I feel I should not pay for this time. Especially since it basically took him all day to figure out a fairly simple problem and reinstall some software.

    But I'm new to outsourcing and maybe I'm wrong. I would like to hear your opinion on this.

    Thank you
    You shouldn't pay hourly.
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  • You only need to pay him for the work he actually did. Most freelancers know this and most actually make an effort to keep their software and hardware updated to avoid problems like this.
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  • Profile picture of the author aabagail
    No freelancer will ask you to pay him at this situation. You can pay him after getting your work only. Payment will be depends on the how much work you have gotten. So you should not pay him for the event.
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    Cool

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  • Profile picture of the author mdbillalbd
    Is the freelancer asked money to you? I think the freelancer did not ask money to you. So why you are in anxiety? No freelancer will ask money before doing work. The freelancer did not work yet. So the freelancer will not demand money. If the contact is in hourly system there is nothing to do. No time tracked. No money.
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  • Profile picture of the author Rahulshrma
    you shouldn't have to pay without clearing your work from the person .
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  • Profile picture of the author kris01
    My partner has been in a situation like this , was paying the guy weekly, he was lying that was almost there, and this "almost there" took weeks...and at the end, he never delivered, just dissapeared....$700 that was....
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  • Profile picture of the author LuckyIMer
    Definitely not, you pay for work done, not for setting up
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  • Profile picture of the author FIVE STAR
    It's amazing the amount of people that think their time of oh crap moments are owed by the customer. I do charge some customers/clients for work by the hour. Sometimes I do add hours to the quote for the unexpected. It's always much better to go back to a client and say "I was able to complete the job in 4.5 less hours than originally quoted." Here is your invoice. They like those emails.

    When you mess up, you mess up. It's not in the clients budget to pay for the mess ups.

    Tell him to suck it up.
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  • Profile picture of the author belgianguy
    Ok, a little update. Hiring someone is always a risk. Turns out I've misjudged this person.

    So, the first day of work got lost, he did agree to not bill me for this. The morning of the second day, he sends me an email he will start calling. i've hired him to work 40 hours per week.
    At the end of the day he sends me a message he called about 95 leads, got a lot of voicemails (which is somewhat to be expected), a bunch of wrong numbers and 4 solid callbacks for tomorrow.
    He also added there were problems with the google voice number I set up for him and he used his own number to call my leads. I have no problem with that.

    You'd think he knows I can see his call history, since it is my google voice account. So, i looked at the calls and almost all of them were to cities where I am not doing business. He was supposed to call the los angeles area, but called the Milwaukee area 120 times that day using my number. So, apparently there weren't any connection problems. He was just using my time and phone number to call for another business. He did call some of my leads, 10 in total out of 120 calls made that day.
    Now, he says he also called using his own phone number, which I can't check. But the timeframe and duration of all the calls made using my number doesn't leave any time for doing something else, unless he can split himself in two.

    So, I just took screenshots of everything and submitted everything to elance and asked to have the contract cancelled.

    I hope the next person I hire will do a better job.
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