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Authorize.net down?

by Dayne Dylan Banned
29 replies
If you use Authorize.net, are you having problems with it? It seems the site is down.

Anyone else seeing this or just me?
#authorizenet
  • Profile picture of the author whatap
    right...auth.net is down for me too. i can't even get 'em on the phone. they must be getting inundated with calls.

    steve
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    • Profile picture of the author shermancox
      man seems to still be down...

      are you guys still selling anything...I don't have enough sales to know if I am not getting any becuase of this....

      Originally Posted by whatap View Post

      right...auth.net is down for me too. i can't even get 'em on the phone. they must be getting inundated with calls.

      steve
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  • Profile picture of the author Dayne Dylan
    Banned
    Nope, no sales here. I've never seen them go down before...have you?
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  • Profile picture of the author shermancox
    I don't remember any downtimes...did they say this was coming?...

    I have only been on authorize for about 6 months though....
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  • Profile picture of the author Dayne Dylan
    Banned
    No, no word of it. I've used them for years, I don't recall them ever being down for this long or even being down at all. I'm a bit concerned. I hope it doesn't last long.
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    • Profile picture of the author Jeff_Gardner
      July 3, 2009 - The entire web infrastructure for Authorize.net (main website, merchant gateway website, etc) has been unavailable for several hours. None of the over 200,000 merchants who use Authorize.net payment gateway are able to process credit cards. Authorize.net's main corporate office and their customer service are currently closed due to the July 4th holidays in the USA.

      Yes, they're down. We were just warned by our CRM - and we're hurriedly moving to a different account.

      Best,
      Jeff
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  • Profile picture of the author shermancox
    Hey Jeff,

    Where did you find that statement. In addition, I understand they closed...but ain't anybody on call?
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  • Profile picture of the author Dayne Dylan
    Banned
    Where did you get that info Jeff?
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  • Profile picture of the author Korey Carter
    I just had to switch one of my biggest merchants over to another gateway until we find out what went wrong. They were losing lots of money.

    Obviously something very serious for such a big player to go down.

    I called the corporate office number that I have and got a quick busy.

    Very big problem for many merchants!
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    Our Secure Shopping Cart will integrate into any website quickly and easily! We also have a Wordpress plugin to make any Wordpress site a full fledged Ecommerce site.

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    • Profile picture of the author redbrad0
      Originally Posted by Ecommerce Guru View Post

      I just had to switch one of my biggest merchants over to another gateway until we find out what went wrong. They were losing lots of money.

      Obviously something very serious for such a big player to go down.

      I called the corporate office number that I have and got a quick busy.

      Very big problem for many merchants!
      How did you get another gateway setup so fast? Who did you switch them over to? On our website Event Tickets - TicketStorm.com that is the only way people can purchase the concert tickets unless they go to the venue or outlets. We have had about 30 orders fail so far and we usually start getting our orders coming in after lunch.
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      • Profile picture of the author Korey Carter
        I have many payment gateways that I work with so I just setup another for this high volume merchant. Who is your credit card processor?
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  • Profile picture of the author redbrad0
    My first order that had a issue with Authorize.net was at 7:43 AM CST. It is now 10:21 AM CST and they are still down.
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  • Profile picture of the author Korey Carter
    I have reports from some of my merchants that they have been down for over 8 hours.
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  • Profile picture of the author Dennis Murphy
    How did you get another gateway setup so fast?
    We have multiple gateways we've already set up, so for us, it's a matter of swapping one out for the other.
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  • Profile picture of the author Dayne Dylan
    Banned
    I can't imagine the kind of impact this is having. Authorize.net is HUGE.

    I guess I will just wait it out for now. At least I have Paypal too as an option.
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  • Profile picture of the author shermancox
    here is one report Credit Card Processing Company Authorize.net Knocked Offline - Holiday weekend catches major card processing company unprepared... - dslreports.com
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  • Profile picture of the author redbrad0
    If you ping authorize.net it returns 64.94.118.77

    I called Internap Internet Network Services, Colocation, Content Delivery, Broadband and Managed Service Solutions who provides their connection and they had a fire about 7 hours ago and the facility that support authorize.net. They said they have people on site trying to get everything back and online and they expect they will have it online in less than 2 hours.

    Can you imagine how much money is lost that won't get processed through the authorize.net network?
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  • Profile picture of the author SickHippie
    Aye, it's 10:30 CST here and we have had no orders at all today because of this.
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  • Profile picture of the author shermancox
    looks like authorize.net is on twitter - Authorize.Net (AuthorizeNet) on Twitter
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  • Profile picture of the author Korey Carter
    Looks like they are making progress. They say most transaction processing is back up.
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  • Profile picture of the author SickHippie
    According to our logs here, it happened sometime between midnight and 1am PST - this is gonna really put a hurt in their business. The owner here (runs about a dozen commerce sites) is PISSED. Considering switching to a multiple payment option, where if one fails it will try the next, then the next. So, looks like more work for me customizing the backend!
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  • Profile picture of the author redbrad0
    We just had someone try and purchase three minutes ago and our services are still down.

    They did post on twitter
    "Understand that many of you are still not transacting. The team is aware of this and working to restore full processing."
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    • Profile picture of the author Jeff_Gardner
      I actually found that on Wikipedia during a quick search of what was wrong - but then it disappeared as soon as I found it.

      Anyway, we've taken care of it on our end - and all cards are going into CC pending until they're up again.

      Best,
      Jeff
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  • Profile picture of the author Devon Brown
    Authorize.net goes down - one datacenter fire knocks multi-billion dollar business offline

    Here's your answer.
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  • Profile picture of the author redbrad0
    Looks like I am now starting to get some transactions and payments thru
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  • Profile picture of the author SickHippie
    It's sorta back up now - not completely, but getting there!
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  • Profile picture of the author Josh Anderson
    I just had an Authorize.net transaction go through so I am going to switch my order forms back from paypal only since it appears transactions are working for us now.
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