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Can I name a warrior that's not honoring his refund policy?

by Dorian Anthony
27 replies
I really don't want to do this...to name names and I don't want to get in trouble on the forum, however, I've already sent this person two emails and a PM with no response.
#honoring #policy #refund #warrior
  • Profile picture of the author artflair
    Did you wait at least 72 hours for this warrior to answer?
    It is always better to ask for help of the support before naming anyone publicly...
    Art
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    • Profile picture of the author LynnM
      You can't name names - it's the first rule here: http://www.warriorforum.com/main-int...rum-rules.html
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    • Profile picture of the author nooman ahmed
      I have also had this problem with a seller. They did not comply with their 30 day guarantee refund policy. when I contacted them they did not reply. It's been over like 2 weeks now. I even opened up a dispute but they declined the refund request.
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      • Profile picture of the author Alexa Smith
        Banned
        If it arose over something you bought here (for example, in a WSO thread) it's entirely legitimate - and may be helpful to others - to add a calmly-worded, factual review to the thread concerned, which can include the reason you asked for a refund and the difficulty you're having getting it.

        It's also legitimate - and may also be helpful (again, probably more to others than for yourself) - to report the facts, together with evidence, to the moderator of the WSO Forum by reporting the sales-post - you could write in the report-box something like "Please contact me by private message to discuss the lack of honoring of the refund guarantee offered with this product".

        But it's neither appropriate nor permitted to name the alleged offender elsewhere in the forum.

        .
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        • Profile picture of the author JohnnyPlan
          Originally Posted by Alexa Smith View Post

          If it arose over something you bought here (for example, in a WSO thread) it's entirely legitimate - and may be helpful to others - to add a calmly-worded, factual review to the thread concerned, which can include the reason you asked for a refund and the difficulty you're having getting it.

          It's also legitimate - and may also be helpful (again, probably more to others than for yourself) - to report the facts, together with evidence, to the moderator of the WSO Forum by reporting the sales-post - you could write in the report-box something like "Please contact me by private message to discuss the lack of honoring of the refund guarantee offered with this product".

          But it's neither appropriate nor permitted to name the alleged offender elsewhere in the forum.

          .
          Thank you! And, very well said. It's fully appropriate to leave reviews/comments on the sales page if you have ordered the product. But nothing but trouble can come from flaming the forum with insults about a seller/calling out a seller. Starting a war all over the place is never the solution. The only really relevant place to put testimonials/negative comments is on the sales page (WSO) as that's where potential buyers will see the comment. And, if the seller is ignoring this person's request for a refund, he will likely have to run to fix the problem to avoid loss of reputation.
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        • Profile picture of the author JohnnyPlan
          Originally Posted by JosephC View Post

          How did you pay? If you used paypal, you can always report the transaction.
          Some websites especially service based will ban you if you open up a Paypal dispute. Not saying that will happen here, but it can happen elsewhere so just use this option as your last resort.
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  • Profile picture of the author Rod Cortez
    Its against the rules, use the report post icon and report it to the mods.

    RoD
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  • Profile picture of the author JosephC
    How did you pay? If you used paypal, you can always report the transaction.
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  • Profile picture of the author HelpingYouBeAnExpert
    In general you can't say the truth if it's negative to someone with power or they will often crush you. I know it's wrong but it happens all the time and it sucks.
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  • Profile picture of the author Dorian Anthony
    UPDATE: He did honor refund request after I publicly posted on the IWO thread. Thanks for the advice everyone!
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    • Profile picture of the author hometutor
      Originally Posted by Dorian Anthony View Post

      UPDATE: He did honor refund request after I publicly posted on the IWO thread. Thanks for the advice everyone!
      The fact that it took that to get a refund continues to continues to concern me. I'll be checking comments, as usual, on my next purchase.

      Rick
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      • Profile picture of the author JohnnyPlan
        Originally Posted by Dorian Anthony View Post

        UPDATE: He did honor refund request after I publicly posted on the IWO thread. Thanks for the advice everyone!
        Good to know, it all worked out in your favor.

        Originally Posted by hometutor View Post

        The fact that it took that to get a refund continues to continues to concern me. I'll be checking comments, as usual, on my next purchase.

        Rick
        That is disturbing, actually! A seller should be more than willing to honor his refund (especially if he bothered to make the offer in the first place). Otherwise why offer a refund? Also, what about customer service? If the customer has an issue, I'd think he would want to solve that as quick as possible before it leads to this type of embarrassing public confrontation.
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    • Profile picture of the author salegurus
      Originally Posted by Dorian Anthony View Post

      UPDATE: He did honor refund request after I publicly posted on the IWO thread. Thanks for the advice everyone!
      Well looks like whatever you posted has been deleted?
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      • Profile picture of the author Alexa Smith
        Banned
        Well ... that could (perhaps) be because his refund was paid, so some/most/all of his post was no longer so applicable? I didn't see it, anyway, and shouldn't comment. I'm wondering, though, whether a simple, factual product-review stating why he asked for a refund (and that it was paid) would survive, there? I'd certainly hope so, anyway. It would make no sense for "bad reviews" to be removed in principle (and indeed, there are certainly plenty of them not removed, as we can see).
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        • Profile picture of the author Kay King
          It would make no sense to have rule #1 and then allow a thread like this where people could easily use search to find the name of the seller.

          Posting in the thread you purchased from is the logical thing to do - and when the OP did that, he got what he wanted (a refund).
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        • Profile picture of the author lgibbon
          Banned
          Originally Posted by Alexa Smith View Post

          Well ... that could (perhaps) be because his refund was paid, so some/most/all of his post was no longer so applicable? I didn't see it, anyway, and shouldn't comment. I'm wondering, though, whether a simple, factual product-review stating why he asked for a refund (and that it was paid) would survive, there? I'd certainly hope so, anyway. It would make no sense for "bad reviews" to be removed in principle (and indeed, there are certainly plenty of them not removed, as we can see).
          There's at least one serial scammer in the WSO forum that always manages
          to get anything he doesn't like removed.
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    • Profile picture of the author JEasy
      Originally Posted by Dorian Anthony View Post

      UPDATE: He did honor refund request after I publicly posted on the IWO thread. Thanks for the advice everyone!
      So you pay, soak up the guy's knowledge and then get you money back? Who's abusing the system here?
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    • Profile picture of the author Sid Hale
      Originally Posted by JEasy View Post

      So you pay, soak up the guy's knowledge and then get you money back? Who's abusing the system here?
      Apparently no one... NOW.

      Originally Posted by Dorian Anthony View Post

      UPDATE: He did honor refund request after I publicly posted on the IWO thread. Thanks for the advice everyone!
      The seller honored the refund request, but only after repeated attempts on the part of the buyer - eventually including a public post in the sales thread.

      While we all recognize that serial refunders do exist, I think most of us also realize that not all refunders are abusing the system. If a seller posts a refund policy (i.e. in the form of a guarantee, etc.), it is his/her responsibility to honor that policy.

      If a seller determines that their refund/sale ratio is too high, maybe he/she needs to look closely at their offer and make sure that they are accurately representing that offer.

      Regardless... a buyer should NOT have to jump through hoops to receive a refund as long as the refund request is made within the terms of the refund policy.
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      • Profile picture of the author Tom B
        Banned
        Originally Posted by Sid Hale View Post

        Regardless... a buyer should NOT have to jump through hoops to receive a refund as long as the refund request is made within the terms of the refund policy.
        Buyers should also apply common sense and not expect that seller to respond within hours and/or on weekends.
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  • Profile picture of the author Lightlysalted
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    • Profile picture of the author Alexa Smith
      Banned
      Originally Posted by Paid Surveys View Post

      Seems wrong to me that you can't name people who don't fulfil their contract.
      All it would be, if people were allowed to do that, would be one side of the story: an allegation. They sometimes turn out to be inaccurate. People can have misunderstood the refund guarantee, not be qualified for it, have had it without knowing, or the whole story can even be fictional and/or motivated by pure malice for reasons unknown.

      And anyway you can, effectively "name" them - in their own thread from which you've bought. You surely wouldn't want to see such arguments taking over the rest of the forum, too? Well, maybe you would ... but nobody else would. And that's what would happen, if it were allowed elsewhere.

      Originally Posted by Paid Surveys View Post

      I hope you get a reply soon
      If you'd actually read the thread before posting, you would have seen that the OP had, in fact, already received his refund.

      .
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  • Profile picture of the author jumanorbert
    Glad to hear you got your refund
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  • Profile picture of the author seobro
    I have had the same thing happen to me. Like we need to change the rules to catch these scams. Tired of losing money. Sadly, many $7 reports are not worth one penny. Rating system would also be a major win. Best that we kick out the rotten apples out of the barrel, before they spoil it for the rest of us.
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    • Profile picture of the author Kay King
      I have had the same thing happen to me. Like we need to change the rules to catch these scams.
      There is no problem - he got the refund AFTER he posted in the WSO thread which is what he should have done the moment his email/pm was ignored.

      If you are scammed with a WSO or a seller offers a refund policy and refuses to honor it - you can report to Mods as Rod mentioned above. Or you can post your complaint in the WSO thread to get the seller's attention as Alexa and others mentioned.

      If you haven't posted in the thread - and you haven't reported the problem to Mods - what is the point of starting a main forum thread complaining about it?

      Why are some trying to make this into a major problem - long after the problem has been solved?
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      • Profile picture of the author lgibbon
        Banned
        Originally Posted by Kay King View Post

        There is no problem - he got the refund AFTER he posted in the WSO thread which is what he should have done the moment his email/pm was ignored.
        Yes but then those posts get removed and no one is aware of the fact
        that a refund is unlikely.
        Those sort of posts should stay, but they don't.
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        • Profile picture of the author MikeFriedman
          Originally Posted by lgibbon View Post

          Yes but then those posts get removed and no one is aware of the fact
          that a refund is unlikely.
          Those sort of posts should stay, but they don't.
          I think they normally stay.

          I have seen a lot of sellers though when it gets to that point, they will tell the buyer that they will refund them if they remove their comment from the sales thread. Buyers should never agree to that, but in the interest of getting their money back, they often do.

          If the buyer chooses to remove their post, there is not a whole lot the mods can do about that.
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  • Profile picture of the author Vince Rivera
    Well Warriors should honor their refund policy, in cases like this, you can't really shout his Name here but you can always communicate to the seller, sometimes they might have some things going on so be patient as well.
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  • Profile picture of the author gmarklin
    Write the forum and tell them about your problem and see what they have to say
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