I`m a travel agent. Recommend a sales book - I work by phone, NO cold calls.

by krizanova 7 replies
Hi everyone!
I am 23 years old and started working as an independent travel agent.
I work in an office and receive incoming calls from potential clients who have found good flight deals in our website.
So there are NO cold calls, clients call me. I find a flight and it sometimes is, sometimes isnt a better deal than other companies offer. (As you may have guessed, the price displayed in the website usually is not available, just a marketing trick)
So basically I am looking for a sales book that would suit my situation. I am about to start Zig Ziglar`s Secrets of closing the sale,
but would like to find more about books on sales by phone, but excluding cold calling if possible.

Anyway the members here are much much more experienced than me, so I would appreciate any advice from you.
Thank you,
Kristaps.

P.S. To give a clearer picture on the variables on whether I will sell a ticket or not are:
1) Price of course
2) Price vs convenience (cheaper flight with a longer layover and more stops or a more expensive flight, but shorter and less stops)
3) Flying dates (more expensive flight on the dates a client wants, or cheaper flight a few days later or earlier)
4)Sometimes airline preferences
etc
#main internet marketing discussion forum #agent #book #calls #cold #i`m #phone #recommend #sales #travel #work
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  • Profile picture of the author salegurus
    Originally Posted by krizanova View Post

    (As you may have guessed, the price displayed in the website usually is not available, just a marketing trick)
    Yeah, some may say "marketing trick" while others call it bait and switch...
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    Think of how stupid the average person is, and realize half of them are stupider than that.

    ― George Carlin
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  • Profile picture of the author Alexa Smith
    Banned
    Originally Posted by krizanova View Post

    As you may have guessed, the price displayed in the website usually is not available
    Call me naive, but I wouldn't have guessed for a moment. So, each conversation must begin with a disappointed potential customer? Isn't that rather a hurdle to surmount?

    Originally Posted by krizanova View Post

    just a marketing trick
    Originally Posted by krizanova View Post

    Recommend a sales book
    Here's my recommendation: Tell The Truth: Honesty Is Your Most Powerful...Tell The Truth: Honesty Is Your Most Powerful...

    .
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  • Profile picture of the author krizanova
    I understand you completely.
    I will clarify - the price is available, but only for flight 1-6 months inadvance, so usually they are not an option.
    I do not like this as well, dont get me wrong, but that is our company`s policy and there is nothing I can do about it.
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    • Profile picture of the author Alexa Smith
      Banned
      Originally Posted by krizanova View Post

      that is our company`s policy and there is nothing I can do about it.
      I misunderstood what you meant by "independent travel agent": sorry - I took you as meaning "self-employed"; my mistake. Welcome to the Warrior Forum, anyway.
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  • Profile picture of the author krizanova
    I wasnt clear enought myself
    The closest I have found is this book - How to Sell More, in Less Time, With No Rejection...How to Sell More, in Less Time, With No Rejection...
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  • Profile picture of the author Randall Magwood
    This is a good course:

    Cold Calling: Cold Calling Tips and Advice

    Ignore the title of the link. Just visit the page and see what it's all about. If you hate cold calling (which i do), and you want another way - you should start here.

    Or if you have a service business, you should check out Bob Serling's course (the reverse marketing system). It's really good.
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