Customer Service - What are Customers Telling Us
Make it Simple
Deliver without letting me down
No Surprises
No confusion
Show genuine empathy
Be proactive in how you relate to me
Find a way to resolve things for me
Remember that you are not my priority
I have enough anxiety; help me reduce it
Help me reduce complexity
I want assurance you're taking care of me
I want someone easy to deal with
I want someone who understands
I want to feel proud of my choices
I want to be sure I'm with the right company
I want to make sure I can trust the business & it's people
Give me control to make decisions
Help me make the right choice
Help me navigate the complexity
I want to choose how I interact with the business
Deliver without letting me down
No Surprises
No confusion
Show genuine empathy
Be proactive in how you relate to me
Find a way to resolve things for me
Remember that you are not my priority
I have enough anxiety; help me reduce it
Help me reduce complexity
I want assurance you're taking care of me
I want someone easy to deal with
I want someone who understands
I want to feel proud of my choices
I want to be sure I'm with the right company
I want to make sure I can trust the business & it's people
Give me control to make decisions
Help me make the right choice
Help me navigate the complexity
I want to choose how I interact with the business