Can you give too much?
Just recently I've had several offline clients just expect free time, free knowledge and general help for nothing because they got extra of all of those things in the beginning. I've had to kindly tell them that unless they pay me for extra work time they can't have it, yet some of them are so thick skinned they just don't get it. I've seen their businesses do well while I'm trying to re-invest in mine and make headway, particularly in my online marketing.
Now trust me I'm not sitting here feeling sorry for myself because I know these people are not the majority and many of my clients do appreciate me but I wondered does over delivering with firm boundaries to begin with work best?
Is there any difference between offline and online mentality when it comes to over delivering?
Your thoughts are welcome.
V
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