What will you say, when someone say "wtf! I hate this" on the first day you launch your product?

23 replies
I'm not sure whether my reply below is okay or not.





I tried to take it positive, any advice?


edit : hide the commenter's name
#day #launch #product #wtf i hate this
  • Profile picture of the author Alonzo White
    Some people are like that, they try to tear down what you're trying to accomplish.

    I may have worded my response a little differently, but I won't worry about it too much.

    However, that's one of the reasons why I don't allow Facebook comments since I can't moderate them.
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  • Profile picture of the author Jonathan 2.0
    (Haha) Well if you're not getting some “hating” you're probably doing something wrong. : )
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    • Profile picture of the author Chrismiksen
      I'd consider that the product has officially been broken in
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  • Profile picture of the author apolwar
    Originally Posted by Raja Kamil View Post

    I'm not sure whether my reply below is okay or not.





    I tried to take it positive, any advice?
    You could have said thanks in your response. I know he was rude but he is still a potential customer. Or he could have friends who read his post and be interested in visiting your page and could probably like your products.
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  • Profile picture of the author dacahe
    Well it depends mate, yes of course you shouldn't take comments personally, they are a feedback rather than a personal attack, I know that's hard because it's your product, it's your baby.

    However here it the flipside, and only you know the answer to this.

    Is your product a good product, did you under-promised and over delivered, or did you over promise and under delivered.

    If that's the case, can you blame them?

    If it's not, don't blame them, take it and use it like and Aikido master.
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  • Profile picture of the author murrad
    You are very positive and its good :-). Its always good to get haters hence we will have a very great enthu to move it forward and win the fate. I really welcome haters comment and they worth a million.
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  • Profile picture of the author Nereah
    Haters will always be there, simply avoid exchanging words, but thank them for their feedback and move on!
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  • Profile picture of the author skyjoe76
    Your response was good. You may ask what do they hate about it. His views become a feedback for you to improve your product.

    Or you can ignore, swear some words, talk to people, tell yourself he is just one of those guys, and move on!
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  • Profile picture of the author Amrutg
    I would say- ' while appreciating your hate i hope you may also change your view in years to come based on knowledge about the product and subject '
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  • Profile picture of the author alerio
    There are plenty of responses that come to mind.

    I agree, life is a bitch! But did you like the product?
    Please take your racist comments elsewhere.
    Hey Ramli! Long time no see, did you post on the wrong page again? Anyhow, glad to see you back.
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  • Profile picture of the author Clara H
    I think it's good that you've made an effort not to take it personally.

    Considering the 80/20 rule, he's probably not a customer worth putting effort into. But who knows? Something you could get out of it... you could ask him why he hates the product (since his comment was rather pointless and rude) and see if his response can help you improve it.

    Also, I LOVE alerio's response, haha!

    Don't worry about it... when I launched my very first product ever... it was bought a couple of days later. Whoo! And then refunded. Aww. Not a motivational start to my IM business! But since then I have made more sales and zero refunds.
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  • Profile picture of the author Arthur Barn
    Expect the expected! Often it happens on a business. You cannot please everyone. Consider it as a criticism and a challenge. It will make you a successful businessman in future.
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  • Profile picture of the author baileybliss
    Most times when a customer/client absolutely 'hates' something that you're promoting or selling, it's because they: 1) don't understand the value of the product; or 2) don't understand how the product works. Maybe if someone says that they dislike your product, ask them why (and in a PM so that they don't feel embarrassed or pushed to answer in a certain way)? Maybe they feel like they aren't getting good customer service, or they are overwhelmed with the flexibility of the product.

    I strongly believe that an educated customer is the best kind of customer you can have, and making them feel like their worries/concerns matter is the best way to get them to lighten up and actually listen to you.

    Good luck in the future!
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  • Profile picture of the author Justin Says
    What were you trying to sell?

    I'm not bashing the product in anyway, but that's pretty fast to get someone complaining O.o

    Unless of course you had a lot of people purchase (exceeding 200 IMO) on the first day.

    Make sure you are providing high quality stuff, especially if it's labeled with your name/face on it.

    EDIT: I'd like to add that I have had some crazy clients back in the past that even turned into stalkers. I simply refunded their money and told them they weren't allowed to purchase my products anymore. Not because they thought it was bad, but because they just expected everything to be handled for them.

    I think the biggest thing is you need to be real on your salespage, squeezepage, email, or whatever it is you are using. Don't get them over excited about something unless you are prepared to give them more than you actually say.

    That's why we hear so much about people buying products from guru's and hating them, because they end up getting the buyers too excited prior to purchase, then when they buy, they see that there's not as much information as they hoped.

    Good luck
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    • Profile picture of the author Raja Kamil
      Originally Posted by Justin Lewis View Post

      What were you trying to sell?
      Guess what, it is a free web service
      lol.

      Few hours after launched, then he came make that accusation. Lol
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      • Profile picture of the author Richest
        Why bother? If more people find your product/service useful and valuable, then ignore the negative ones. It's common in every business. There will always be the haters and the complainers
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      • Profile picture of the author Justin Says
        Originally Posted by Raja Kamil View Post

        Guess what, it is a free web service
        lol.

        Few hours after launched, then he came make that accusation. Lol
        AHA!

        Yea, free things don't always get the best of responses, even though they are absolutely free. I haven't dealt with this personally.

        Also, I would suggest you take down his photo + screenshot from your original post, as you are sharing his first and last name + photo in an image. Which IMO is a little rude

        But overall, I think people should grow up when it comes to free stuff.

        I try to ALWAYS give high quality information, services, products, or whatever it is that I release, but there will ALWAYS be someone out there that wants to be a jerkwad haha.
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        • Profile picture of the author Raja Kamil
          Originally Posted by Justin Lewis View Post

          AHA!

          Yea, free things don't always get the best of responses, even though they are absolutely free. I haven't dealt with this personally.

          Also, I would suggest you take down his photo + screenshot from your original post, as you are sharing his first and last name + photo in an image. Which IMO is a little rude

          But overall, I think people should grow up when it comes to free stuff.

          I try to ALWAYS give high quality information, services, products, or whatever it is that I release, but there will ALWAYS be someone out there that wants to be a jerkwad haha.
          So far I got 46 response. All that 45 response are positives and just this one is negative.

          I checked out his profile few hours ago, it seem that, he is developing some system like what I'm doing. lol.

          I don't want to say the comment was out because of jealousy, but I can smell that
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  • Profile picture of the author PandaPoacher
    I think you replied fine. We all know there'll be haters and bad reviews of your product, everyone has to deal with it, nothing is perfect. We just have to keep going and hope we get sales and more good feedback than bad.
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  • Profile picture of the author realmaverick
    Personally, I'd have thanked them for taking the time to give their feedback and asked if they wouldn't mind being a little more specific, as to what they hated about it.

    Then quickly moved on and dealt with the more positive comments.
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  • Profile picture of the author w@rrior
    Wow...he said that very open...little rude of him
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  • Profile picture of the author kursat
    I think you have a lot of patience and you have responded very politely to him which probably confused him a lot now. He probably assumed you will try to defend your product and go into an argument with him. Good one Raja...
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  • Profile picture of the author johnny125
    Everytime when someone complains on my product, I am getting back to it and try to improve that. But this need cooperation from customer. I am always trying to help anyone who bought my product and is not happy with it
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