I know a lot of you already know all this, but it might be helpful for those who don't. I want to share what a successful international company said about their customers, it's something everyone that run a business should read
from, it might help you get far.
What is a Customer?
- Our Customers are the most important people ever in our office, emails, or on our telephones.
- Our Customers are not dependent on us. We are dependent on them.
- Our Customers cannot interrupt our work, they are our work. We are not doing them a favor by serving them, they are doing us a favor for allowing us to do so.
- Our Customers are not outsiders to our business; they are part of it.
- Our Customers are not cold statistics - names file, cards or ledger sheets. They are flesh and blood human beings with needs and emotions like our own.
- Our Customers are not people to argue with; nobody ever won an argument with a customer.
- Our Customers are people who bring us their wants. It is our job to fill them effieceintly and courteously.
- AVIS Car Rental
Thank me later!