Who manages your client’s SMS campaigns?

RichSerafini · 21st Mar 2012, 07:06 PM

Do you manage your client’s SMS campaigns, or do you give your clients the login info to manage them themselves?
Also, for those of you who have clients using SMS for appointment confirmations, how do your clients like it after a couple months?
Thanks.
Rich

RichSerafini · 23rd Mar 2012, 09:27 AM

No replies....
Ok - let me try the question this way -- Do you manage your client's campaigns yourself? If so, does this include appointment type campaigns?

MyNameIsAlex · 23rd Mar 2012, 10:05 AM

Well, I've just started myself but I have it hybrid-ish at the moment for my 1 client (woot!).

I have it set up so he can text the number from his personal phone and it will immediately blast his list. If he needs to schedule a blast, I'll get that set up for him as long as I have 24 hour notice prior to the time he wants the message sent.

My client's niche doesn't involve appointment type campaigns, but if it did, at least with my current infrastructure, I'd have to manage appointments for him, but if he needed appointments, I'd probably work a way to let him do it on his own.

Hope this answers your question.

MonteMichaels · 23rd Mar 2012, 11:39 AM

I don't know about appointment setting reminders, but I do manage my own sms services for the restaurants and bars that I work with.

I want to be able to have complete control over my business. That way I do not have to train a client to eventually figure out how to do it for themselves.

RichSerafini · 23rd Mar 2012, 12:27 PM

Monte - I agree. I'm wondering about those who use SMS with businesses who do appointment reminders -- Because of the frequency in which they text, it might make more sense to train them to do it.... or charge them enough to manage it.

MyNameIsAlex · 23rd Mar 2012, 12:35 PM

You could set up an email address for appointments that they can send you, which you can upload in bulk on your own, or hire somebody to write a script for you that will do it automatically.

MonteMichaels · 23rd Mar 2012, 12:43 PM

Originally Posted by MyNameIsAlex

You could set up an email address for appointments that they can send you, which you can upload in bulk on your own, or hire somebody to write a script for you that will do it automatically.

Would you have to be waiting by the computer all day just in case a doctor's office email you a few appointments? Or would you have them just send you the entire next days list at the end of the day?

I would also be concerned about the office manager and hippa laws.

MyNameIsAlex · 27th Mar 2012, 01:39 PM

Originally Posted by MonteMichaels

Would you have to be waiting by the computer all day just in case a doctor's office email you a few appointments? Or would you have them just send you the entire next days list at the end of the day?

I would also be concerned about the office manager and hippa laws.

You could do that I think, or you could just write a script/hire somebody to write a script that will automatically upload the attachment sent to the specific email address. It'd be pretty simple and if you have any friends who know how to program, they could probably do it for you for free in 10-20 minutes.

HypeText · 27th Mar 2012, 02:50 PM

Originally Posted by Rich Serafini

Monte - I agree. I'm wondering about those who use SMS with businesses who do appointment reminders -- Because of the frequency in which they text, it might make more sense to train them to do it.... or charge them enough to manage it.

We, as mobile marketers, cannot upload the Appt Data...the Medical Office needs to do that. I actually called HHS and got clarification on this.

MyNameIsAlex · 27th Mar 2012, 03:19 PM

Originally Posted by HypeText

We, as mobile marketers, cannot upload the Appt Data...the Medical Office needs to do that. I actually called HHS and got clarification on this.

Talk about convenience, I was just googling around to try and find an answer about that. So as long as the medical office uploads the appt data it is HIPAA complient? Thanks again HypeText.

HypeText · 27th Mar 2012, 03:26 PM

Originally Posted by MyNameIsAlex

Talk about convenience, I was just googling around to try and find an answer about that. So as long as the medical office uploads the appt data it is HIPAA complient? Thanks again HypeText.

That is correct....

Adwizard · 28th Mar 2012, 10:18 AM

Hype to the rescue... this forum is so awesome with so many willing to share.

RichSerafini · 2nd Apr 2012, 02:28 PM

Thanks to all who responded.

Rich

21st Mar 2012, 07:06 PM	#1
RichSerafini HyperActive Warrior War Room Member Join Date: 2009 Location: USA Posts: 140 Thanks: 32 Thanked 52 Times in 50 Posts	Who manages your client’s SMS campaigns? Share on: Do you manage your client’s SMS campaigns, or do you give your clients the login info to manage them themselves? Also, for those of you who have clients using SMS for appointment confirmations, how do your clients like it after a couple months? Thanks. Rich

23rd Mar 2012, 09:27 AM	#2
RichSerafini HyperActive Warrior War Room Member Join Date: 2009 Location: USA Posts: 140 Thanks: 32 Thanked 52 Times in 50 Posts	Re: Who manages your client’s SMS campaigns? Share on: No replies.... Ok - let me try the question this way -- Do you manage your client's campaigns yourself? If so, does this include appointment type campaigns?

23rd Mar 2012, 10:05 AM	#3
MyNameIsAlex Active Warrior Join Date: 2012 Posts: 48 Thanks: 15 Thanked 4 Times in 4 Posts	Re: Who manages your client’s SMS campaigns? Share on: Well, I've just started myself but I have it hybrid-ish at the moment for my 1 client (woot!). I have it set up so he can text the number from his personal phone and it will immediately blast his list. If he needs to schedule a blast, I'll get that set up for him as long as I have 24 hour notice prior to the time he wants the message sent. My client's niche doesn't involve appointment type campaigns, but if it did, at least with my current infrastructure, I'd have to manage appointments for him, but if he needed appointments, I'd probably work a way to let him do it on his own. Hope this answers your question.

23rd Mar 2012, 11:39 AM	#4
MonteMichaels HyperActive Warrior War Room Member Join Date: 2012 Posts: 248 Thanks: 144 Thanked 92 Times in 71 Posts	Re: Who manages your client’s SMS campaigns? Share on: I don't know about appointment setting reminders, but I do manage my own sms services for the restaurants and bars that I work with. I want to be able to have complete control over my business. That way I do not have to train a client to eventually figure out how to do it for themselves.

23rd Mar 2012, 12:27 PM	#5
RichSerafini HyperActive Warrior War Room Member Join Date: 2009 Location: USA Posts: 140 Thanks: 32 Thanked 52 Times in 50 Posts	Re: Who manages your client’s SMS campaigns? Share on: Monte - I agree. I'm wondering about those who use SMS with businesses who do appointment reminders -- Because of the frequency in which they text, it might make more sense to train them to do it.... or charge them enough to manage it.

23rd Mar 2012, 12:35 PM	#6
MyNameIsAlex Active Warrior Join Date: 2012 Posts: 48 Thanks: 15 Thanked 4 Times in 4 Posts	Re: Who manages your client’s SMS campaigns? Share on: You could set up an email address for appointments that they can send you, which you can upload in bulk on your own, or hire somebody to write a script for you that will do it automatically.

28th Mar 2012, 10:18 AM	#12
Adwizard HyperActive Warrior War Room Member Join Date: 2012 Location: Southeast Missouri Posts: 198 Thanks: 16 Thanked 74 Times in 44 Posts	Re: Who manages your client’s SMS campaigns? Share on: Hype to the rescue... this forum is so awesome with so many willing to share.
	Building Businesses Beyond their Four Walls by Thinking Outside the Box... since 1993. Is anyone capable of designing a mobile site for this e-commerce site for a fee: www.im2sexy4myfeet.com

2nd Apr 2012, 02:28 PM	#13
RichSerafini HyperActive Warrior War Room Member Join Date: 2009 Location: USA Posts: 140 Thanks: 32 Thanked 52 Times in 50 Posts	Re: Who manages your client’s SMS campaigns? Share on: Thanks to all who responded. Rich