"I get customers from Groupon and local advertising using an extra special offer. If I were to get them, and regular customers, onto a list and follow up with deals, I'd be sending special offer messages to my regular customers who'd come anyway and pay full price."
Has anyone else encountered this?
My response in each case was to point out that regulars would also see his newspaper ads and he could hardly refuse them the deal!
I'd appreciate thoughts on this.