call tracking for telephone calls from mobile

Justin B · 10th Jul 2012, 02:09 AM

I'm looking for some call tracking analytics that's can track the calls that are made from mobile websites and use this as a reporting process for the customer.

Has anyone used any or can recommend any?

Thanks

Jay Moreno · 10th Jul 2012, 08:42 AM

Originally Posted by Justin B

I'm looking for some call tracking analytics that's can track the calls that are made from mobile websites and use this as a reporting process for the customer.

Has anyone used any or can recommend any?

Thanks

Hi Justin take a look at twillio.com and openvbx that's what we use (well a customized version of openvbx) for some of our mobile campaigns - I believe they have coverage in the UK and the US

dennism70 · 10th Jul 2012, 10:12 AM

Is it also possible to put a re-direct script behind the call me now button so you can track it that way instead of using a service we dont have here in Europe :p

Justin B · 10th Jul 2012, 10:23 AM

Thanks Jay, I'll have a look.

Jay Moreno · 10th Jul 2012, 04:12 PM

Originally Posted by dennism70

Is it also possible to put a re-direct script behind the call me now button so you can track it that way instead of using a service we dont have here in Europe :p

it now works in other parts of Europe too...

http://www.twilio.com/pricing/intern...-calling-rates

sdingram · 10th Jul 2012, 06:22 PM

In case anyone is interested, twilio is available in Canada now too.

xlfutur1 · 10th Jul 2012, 06:28 PM

I've used this script for call tracking from Github (Twilio based)

https://github.com/Beans0063/Twilio-Call-Tracking/

Just be sure you password protect the directory you put it in though. You can record the calls as well.

Justin B · 11th Jul 2012, 03:10 AM

Do you happen to know if there is a basic non paid type of tracking which on the click of the call, would record that as a 'hit' and be seen in a similar way to google analytics where it is on the graph.

I'm just trying to find a non paid version which I can use as a benefit to the client so that can see the ROI or proof that mobile websites actually work.

Maybe I'm asking for too much, but just thought I would see.

dennism70 · 11th Jul 2012, 08:20 AM

Originally Posted by Jay Moreno

it now works in other parts of Europe too...

Twilio Voice – International calling rates

Yes I saw that, BUT...its only for the calling part and NOT for the SMS part

And the rates for Europe are pretty high anyway.

I want to do something by using 12voip.com. Have a look at their rates and you understand why. Its already possible with them to SMS using an url, so I thought there must be a way to do some coding, put it behind a portal/members area and offer SMS marketing

And beside everything...If there is a way of NOT being relying on a 3d Party I rather have that.

jasonallvall · 18th Jul 2012, 04:38 PM

thank you for this

10th Jul 2012, 02:09 AM	#1
Justin B Active Warrior War Room Member Join Date: 2011 Posts: 61 Thanks: 15 Thanked 8 Times in 7 Posts	call tracking for telephone calls from mobile Share on: I'm looking for some call tracking analytics that's can track the calls that are made from mobile websites and use this as a reporting process for the customer. Has anyone used any or can recommend any? Thanks

10th Jul 2012, 10:12 AM	#3
dennism70 Old & New sCool Marketing Join Date: 2012 Location: Amsterdam Posts: 178 Thanks: 7 Thanked 29 Times in 23 Posts	Re: call tracking for telephone calls from mobile Share on: Is it also possible to put a re-direct script behind the call me now button so you can track it that way instead of using a service we dont have here in Europe :p

10th Jul 2012, 10:23 AM	#4
Justin B Active Warrior War Room Member Join Date: 2011 Posts: 61 Thanks: 15 Thanked 8 Times in 7 Posts	Re: call tracking for telephone calls from mobile Share on: Thanks Jay, I'll have a look.

10th Jul 2012, 06:22 PM	#6
sdingram HyperActive Warrior Join Date: 2011 Location: Outside of Vancouver, Canada Posts: 122 Thanks: 66 Thanked 92 Times in 66 Posts	Re: call tracking for telephone calls from mobile Share on: In case anyone is interested, twilio is available in Canada now too.

10th Jul 2012, 06:28 PM	#7
xlfutur1 Senior Warrior Member War Room Member Join Date: 2005 Location: Michigan Posts: 1,112 Thanks: 13 Thanked 249 Times in 154 Posts	Re: call tracking for telephone calls from mobile Share on: I've used this script for call tracking from Github (Twilio based) https://github.com/Beans0063/Twilio-Call-Tracking/ Just be sure you password protect the directory you put it in though. You can record the calls as well.

11th Jul 2012, 03:10 AM	#8
Justin B Active Warrior War Room Member Join Date: 2011 Posts: 61 Thanks: 15 Thanked 8 Times in 7 Posts	Re: call tracking for telephone calls from mobile Share on: Do you happen to know if there is a basic non paid type of tracking which on the click of the call, would record that as a 'hit' and be seen in a similar way to google analytics where it is on the graph. I'm just trying to find a non paid version which I can use as a benefit to the client so that can see the ROI or proof that mobile websites actually work. Maybe I'm asking for too much, but just thought I would see.

18th Jul 2012, 04:38 PM	#10
jasonallvall HyperActive Warrior Join Date: 2011 Posts: 129 Thanks: 18 Thanked 4 Times in 4 Posts	Re: call tracking for telephone calls from mobile Share on: thank you for this