13th Nov 2012, 07:12 PM | #1 |
Senior Warrior Member Join Date: 2011
Posts: 1,141
Thanks: 628
Thanked 286 Times in 222 Posts
|
Texting is big between individuals. But little or nothing exists in the business/customer area. Let's face it, consumers are preferring non-personal forms of communication over calls etc... or texting/getting info at times when talking on phone isn't feasible. Anyone know of platforms that exist that allow a business to interact with customers via text? Probably something like mutiple IM/text chat windows. It would be quick and easy stuff like hours, address, etc... I'm thinking it would be PC based at the business being able to interact with a number of incoming texts. Mobile/website would have a click to call/text button. |
14th Nov 2012, 12:44 AM | #2 |
Active Warrior Join Date: 2012 Location: Makati, Philippines
Posts: 32
Thanks: 0
Thanked 3 Times in 3 Posts
|
In business industry texting is really an informal way of communication. Business people should rather send messages through email instead.
|
14th Nov 2012, 12:55 AM | #3 |
Senior Warrior Member Join Date: 2011
Posts: 1,141
Thanks: 628
Thanked 286 Times in 222 Posts
|
its not what business wants, its what the customer wants, and a whole lot of them prefer texting.
|
14th Nov 2012, 03:45 AM | #4 |
The Prince of Profit War Room Member Join Date: 2008 Location: UK
Posts: 1,294
Thanks: 189
Thanked 283 Times in 225 Posts
|
this can be done via Twitter, ok its limiting the messages I know but once someone follows you via a certain pre defined method on Twitter, each tweet is then sent as an SMS by the business. here you go |
Mike
| |
The Following User Says Thank You to mjbmedia For This Useful Post: |
14th Nov 2012, 06:16 PM | #5 |
Senior Warrior Member War Room Member Join Date: 2005 Location: Michigan
Posts: 1,112
Thanks: 13
Thanked 249 Times in 154 Posts
|
You could set up this up with Twilio and openvbx and have matching keywords for what customers most request. text: hours and they will get a text reply with business hours; text: directions and they will get a reply with address and directions; text: coupon and they will get a text coupon reply with their latest special, etc. Progbably easier though to just to have a mobile website where someone can get all of this into at once, along with a click to call (or click to text). |
The Following User Says Thank You to xlfutur1 For This Useful Post: |
15th Nov 2012, 05:35 AM | #6 |
Digital Marketer War Room Member Join Date: 2010 Location: Australia
Posts: 12,475
Thanks: 1,984
Thanked 8,187 Times in 4,079 Posts
| |
| |
Bookmarks |
Tags |
business, capability, customer, texting |
| |