Texting capability between customer and business

NewParadigm · 13th Nov 2012, 07:12 PM

Texting is big between individuals. But little or nothing exists in the business/customer area. Let's face it, consumers are preferring non-personal forms of communication over calls etc... or texting/getting info at times when talking on phone isn't feasible.

Anyone know of platforms that exist that allow a business to interact with customers via text? Probably something like mutiple IM/text chat windows. It would be quick and easy stuff like hours, address, etc... I'm thinking it would be PC based at the business being able to interact with a number of incoming texts.

Mobile/website would have a click to call/text button.

leslieyoung · 14th Nov 2012, 12:44 AM

In business industry texting is really an informal way of communication. Business people should rather send messages through email instead.

NewParadigm · 14th Nov 2012, 12:55 AM

its not what business wants, its what the customer wants, and a whole lot of them prefer texting.

mjbmedia · 14th Nov 2012, 03:45 AM

this can be done via Twitter, ok its limiting the messages I know but once someone follows you via a certain pre defined method on Twitter, each tweet is then sent as an SMS by the business.

here you go

xlfutur1 · 14th Nov 2012, 06:16 PM

You could set up this up with Twilio and openvbx and have matching keywords for what customers most request. text: hours and they will get a text reply with business hours; text: directions and they will get a reply with address and directions; text: coupon and they will get a text coupon reply with their latest special, etc.

Progbably easier though to just to have a mobile website where someone can get all of this into at once, along with a click to call (or click to text).

WillR · 15th Nov 2012, 05:35 AM

Originally Posted by leslieyoung

In business industry texting is really an informal way of communication. Business people should rather send messages through email instead.

That's a lovely piece of spam. I wonder how much you got paid to post that one.

13th Nov 2012, 07:12 PM	#1
NewParadigm Senior Warrior Member Join Date: 2011 Posts: 1,141 Thanks: 628 Thanked 286 Times in 222 Posts	Texting capability between customer and business Share on: Texting is big between individuals. But little or nothing exists in the business/customer area. Let's face it, consumers are preferring non-personal forms of communication over calls etc... or texting/getting info at times when talking on phone isn't feasible. Anyone know of platforms that exist that allow a business to interact with customers via text? Probably something like mutiple IM/text chat windows. It would be quick and easy stuff like hours, address, etc... I'm thinking it would be PC based at the business being able to interact with a number of incoming texts. Mobile/website would have a click to call/text button.

14th Nov 2012, 12:44 AM	#2
leslieyoung Active Warrior Join Date: 2012 Location: Makati, Philippines Posts: 32 Thanks: 0 Thanked 3 Times in 3 Posts	Re: Texting capability between customer and business Share on: In business industry texting is really an informal way of communication. Business people should rather send messages through email instead.

14th Nov 2012, 12:55 AM	#3
NewParadigm Senior Warrior Member Join Date: 2011 Posts: 1,141 Thanks: 628 Thanked 286 Times in 222 Posts	Re: Texting capability between customer and business Share on: its not what business wants, its what the customer wants, and a whole lot of them prefer texting.

14th Nov 2012, 03:45 AM	#4
mjbmedia The Prince of Profit War Room Member Join Date: 2008 Location: UK Posts: 1,294 Thanks: 189 Thanked 283 Times in 225 Posts	Re: Texting capability between customer and business Share on: this can be done via Twitter, ok its limiting the messages I know but once someone follows you via a certain pre defined method on Twitter, each tweet is then sent as an SMS by the business. here you go
	Mike

14th Nov 2012, 06:16 PM	#5
xlfutur1 Senior Warrior Member War Room Member Join Date: 2005 Location: Michigan Posts: 1,112 Thanks: 13 Thanked 249 Times in 154 Posts	Re: Texting capability between customer and business Share on: You could set up this up with Twilio and openvbx and have matching keywords for what customers most request. text: hours and they will get a text reply with business hours; text: directions and they will get a reply with address and directions; text: coupon and they will get a text coupon reply with their latest special, etc. Progbably easier though to just to have a mobile website where someone can get all of this into at once, along with a click to call (or click to text).