Lack of registrar/hosting information from client

ctsdownloads · 13th Feb 2013, 04:09 PM

Newbie question, so please bear with me.

I'm wondering how one would handle this situation?

1) Followed up on your leads, have a potential client who's interested.

2) They agree to sign on with me, and I'm ready to get started building them their mobile site.

3) As a newbie, how would I go about asking for their registrar and hosting info? Worse, what happens when they don't know any of this info?

My own thoughts would be: Whois query to find out who the registrar happens to be. But even if I find this info, a lot of new clients don't have any idea if their previous webmaster has the login info or if they (the client) is supposed to have it.

How do you guys deal with this sort of thing? It's common enough, I think it's worth asking you all about. I hesitate to make this a bigger deal than it needs to be.

Thanks!

ctsdownloads · 13th Feb 2013, 04:36 PM

Anyone? :confused:

Nail Yener · 13th Feb 2013, 11:42 PM

Well, for the good of both parties, it will be best to get those details before you start working. If your deal does not involve any installation or maintenance then login details will not be necessary. Just build the site and hand them over.

Just ask them and you can worry about it only if they don't know login details. In some cases, when I worked with people of this kind, they asked their previous webmaster/hosting company to send them login details.

BamaGuy · 14th Feb 2013, 12:00 AM

Nail is correct. The people you are building the site for, should be able to get this information for you. It is very common to ask the client for login details if they expect you to upload the finished product.

If the site is registered in the clients name then you have no problem. If it is registered in the previous webmasters name, then you have a problem.

ctsdownloads · 14th Feb 2013, 12:13 AM

Thanks everyone, this gives me a better place to start from. Good advice.

Again, thanks.

aduttonater · 14th Feb 2013, 08:10 AM

I heard that you can just build the mobile website and hand over the redirect script to them to place in their DNS or for their webmaster to do it.

ctsdownloads · 15th Feb 2013, 03:32 PM

Originally Posted by aduttonater

I heard that you can just build the mobile website and hand over the redirect script to them to place in their DNS or for their webmaster to do it.

Say, now that holds a lot of promise! Seriously, it's a good idea as a fallback if they have an existing "web guy."

Bundle it with services I can provide to further sweeten the deal, win. Cool, thanks!

And thanks to everyone here who helped me out! Much appreciated.

13th Feb 2013, 04:09 PM	#1
ctsdownloads LuckyPennyGuru Join Date: 2011 Posts: 5 Thanks: 1 Thanked 1 Time in 1 Post	Lack of registrar/hosting information from client Share on: Newbie question, so please bear with me. I'm wondering how one would handle this situation? 1) Followed up on your leads, have a potential client who's interested. 2) They agree to sign on with me, and I'm ready to get started building them their mobile site. 3) As a newbie, how would I go about asking for their registrar and hosting info? Worse, what happens when they don't know any of this info? My own thoughts would be: Whois query to find out who the registrar happens to be. But even if I find this info, a lot of new clients don't have any idea if their previous webmaster has the login info or if they (the client) is supposed to have it. How do you guys deal with this sort of thing? It's common enough, I think it's worth asking you all about. I hesitate to make this a bigger deal than it needs to be. Thanks!

13th Feb 2013, 04:36 PM	#2
ctsdownloads LuckyPennyGuru Join Date: 2011 Posts: 5 Thanks: 1 Thanked 1 Time in 1 Post	Re: Lack of registrar/hosting information from client Share on: Anyone? :confused:

13th Feb 2013, 11:42 PM	#3
Nail Yener You reap what you sow. War Room Member Join Date: 2008 Location: Sometimes you don't. Posts: 1,078 Thanks: 196 Thanked 411 Times in 243 Posts	Re: Lack of registrar/hosting information from client Share on: Well, for the good of both parties, it will be best to get those details before you start working. If your deal does not involve any installation or maintenance then login details will not be necessary. Just build the site and hand them over. Just ask them and you can worry about it only if they don't know login details. In some cases, when I worked with people of this kind, they asked their previous webmaster/hosting company to send them login details.

14th Feb 2013, 12:00 AM	#4
BamaGuy Taking Action! War Room Member Join Date: 2013 Location: Madison, AL Posts: 147 Thanks: 0 Thanked 47 Times in 38 Posts	Re: Lack of registrar/hosting information from client Share on: Nail is correct. The people you are building the site for, should be able to get this information for you. It is very common to ask the client for login details if they expect you to upload the finished product. If the site is registered in the clients name then you have no problem. If it is registered in the previous webmasters name, then you have a problem.

14th Feb 2013, 12:13 AM	#5
ctsdownloads LuckyPennyGuru Join Date: 2011 Posts: 5 Thanks: 1 Thanked 1 Time in 1 Post	Re: Lack of registrar/hosting information from client Share on: Thanks everyone, this gives me a better place to start from. Good advice. Again, thanks.

14th Feb 2013, 08:10 AM	#6
aduttonater Business ****** Join Date: 2009 Location: Tucson, AZ Posts: 613 Thanks: 3 Thanked 52 Times in 45 Posts	Re: Lack of registrar/hosting information from client Share on: I heard that you can just build the mobile website and hand over the redirect script to them to place in their DNS or for their webmaster to do it.
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