Comcast gets a taste

Steven Wagenheim

10 years ago

Originally Posted by joe golfer

Find out what happens when Comcast gets a taste of their own service.

Dickerson: Comcast tastes its own medicine

Brilliant. I wish I had the balls to do something like that.

I wonder if the man writes comedy for a living.

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David Beroff 10 years ago

Originally Posted by Steven Wagenheim

I wonder if the man writes comedy for a living.

The giveaway is in the secondary headline to the article, "Brian Dickerson imagines what it would be like to out-Comcast Comcast."
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sbucciarel

Banned 10 years ago

That was a good laugh

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Paul Myers

10 years ago

I pulled one like that on a guy once. He was so confused, I never did find out what he was selling.

I really, really hope that merger doesn't go through. I LIKE TWC. I get great service from them, they're always helpful and pleasant, and we have very few outages.

At least I don't use them for email, which is one of Comcast's core incompetencies.

Paul

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seasoned

10 years ago

Originally Posted by Paul Myers

I pulled one like that on a guy once. He was so confused, I never did find out what he was selling.

I really, really hope that merger doesn't go through. I LIKE TWC. I get great service from them, they're always helpful and pleasant, and we have very few outages.

At least I don't use them for email, which is one of Comcast's core incompetencies.

Paul

COMCAST is BAD!!!!!! At least they are like 10 times better at the internet than they were when @home went under. They STILL need to get better, but at least they seemed somewhat OK for a time. The last time I called them, they wanted to have a guy come out here. I told them IT IS NOT ON MY END!!!!!! It is YOUR BOX, and YOUR SERVER, etc... I have the SAME cable here UNTOUCHED, and all is STABLE! FURTHER, I know OTHERS are having problems. It is YOU! They INSISTED on coming out here, and I had to cancel at the last minute.

Steve

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Paul Myers 10 years ago

Steve,

Yes, they're bad. They're still better overall than DSL. Just don't trust them with your email. They'll fungo that in a big way.

I can supposedly have up to 30 email addresses with my Time Warner account. I don't use those, either, and TWC is competent at email. It would be kind of funny to have ferdberfel and fannyfarkel @ neo.rr.com, though.

I suspect thematrix@ is probably already taken...

Paul
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seasoned

10 years ago

PLEASE, STOP! I have trouble breathing!!!!!!!!

You can NOT just "lose customers"! If they were SERIOUS, what they would do is SELL the customers to a COMPETITOR! Then, the COMPETITOR could switch the boxes, or use the same ones, etc.....

I mean if you simply disconnect, and say they are gone, and take the boxes, the customers have NOTHING and you can later get them back. And the federal government does NOT care about the customers in this case, but the controlled marketshare. WHY? COMPETITION!!!!!!! The idea is that those customers should have a CHOICE!

Steve

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ForumGuru

Banned 10 years ago

I had outstanding internet service with Comcast in Rockford, Illinois but I did not use any email with them, so I don't have a clue how well they handle email.

I still have email accounts with the ISP I used two service providers prior to Comcast which was TDS (DSL) even though they quit the Rockford area residential DSL retail business years ago. It costs me $2 a month to keep the same email addresses that I created with them 15+ years ago.

I had DSL in Rockford with AT&T for a while after TDS, and then when I moved into a new house the DSL service in that area was so slow I was forced to switch to Comcast. Thankfully, they gave me great speeds, great service and a great price.

When I moved to Iowa last year I was forced to use Mediacom and the price and service level is horrible compared to Comcast...and no, I don't use email with them either. I continue to use my TDS email account(s) and dozens of accounts that I have had on my own servers since the early 2000's.

That said, I don't watch any cable TV as I was an original Dish Network dealer back in 1996 so I have been watching Dish for 18 years. I did get basic cable with Comcast in Rockford because they gave me a a great "bundle" deal which was cheaper than paying for high speed internet alone.

Cheers

-don

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Paul Myers 10 years ago

Don,

Might be dependent on who they bought out and how much of the original staff and infrastructure they left in place. You're the first Comcast customer I've heard say such good things about them.

I'd wager the experience wouldn't have been nearly as good if you'd used their email service. In one of the tech lists I'm on almost everyone is loathe to badmouth an ISP, and the only one there who doesn't down Comcast's handling of mail is a Comcast rep.

It's hard for me to imagine a cable company providing better service than I've had from TWC, so I may be spoiled.

Paul
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- kenmichaels 10 years ago
  
  Originally Posted by Paul Myers
  
  It's hard for me to imagine a cable company providing better service than I've had from TWC, so I may be spoiled.
  
  When TWC gobbled up all the isp services here it became a few years of hell.
  
  Bad service, bad customer service, double - some times triple billing ..
  complete nightmare.
  
  Then one day out of the blue ... with zero warning the bills started coming
  from Bright house. Within just a few months all those issues went away.
  
  Cable speeds went up, prices went down, customer service is so good
  it borders on a wet dream.
  
  We have huge oak trees all through the area every time a decent rain storm
  or a little bit of wind comes through those trees drop branches or
  just fall down completely ....
  
  Since the switch it has never taken more then 2 hours to get service back.
  Before the switch ... if it only took a week you felt lucky.
  
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ForumGuru

Banned 10 years ago

@ Paul

Yeah, existing infrastructure and location can certainly play a big part. When Comcast bought out the previous Rockford cable provider they immediately installed RG11 replacing all of the RG6 and RG59 in the city.

It's a bit strange praising them as I stole (switched) customers from Comcast and other cable companies to Dish for many, many years. In-fact my best buddy and I both went into the satellite business at the same time in 1996 for Dish (and DirectTV) as I opened a shop up in Rockford and he opened a shop up in Peoria. I bailed out of the business after six or so years and he stuck it out for several years beyond that.

Once he quit the Dish business after switching thousands and thousands of Comcast customers to Dish, he sold out and went to work for Comcast and for the first year or so he proceeded to switch many of those Dish customers back to Comcast.

Long story short, he rose very quickly within the company and became one of the top sales reps in the nation. Not too long ago he got promoted to a very high level position with Comcast and he is now based out of Key West banking 200K+ per year overseeing a team that handles the Comcast sales reps in the Florida area that work in the mobile phone (tv delivery) sector at stores like Best Buy etc.

Dude is a great story for me as I hired the kid to his first real job at age 18. I hired him as a floor salesman at the TV and Appliance store I was managing in Peoria in the late 80's and the kid was great then, probably the best that ever worked for me.

For sure one can easily be spoiled by great service...

Cheers

-don