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company asking for credit card details for refund

by amoeba
7 replies
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i have asked for refund for un used amount to traffic source. i paid them 2 years back but i dont remember cc details. they agreed to make payment to some other cc.

when i asked for payment via paypal or wire, they said, they can only give refund via credit card. they are asking for all these details

CC #:
Exp Date:
First Name:
Last Name:
Address:
City:
State:
Zip Code:
Country

is it safe to send them this info? i have never dealt with such situation before. i am also worried regarding safety issues. plz advice. thanx
  • Profile picture of the author Kay King
    What I've found is merchants make refunds in the same way payment was made. If you paid by credit card - they will refund to a credit card.

    What you've listed is basic credit card information (no SS or birth date, for instance).

    I don't see a risk if this is company/person you've dealt with. If you want the money back you have to provide the info they need.

    Isn't it the same info you provided 2 years ago when you paid for the traffic...except different credit card?
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  • Profile picture of the author seasoned
    Proper business etiquette, at least with credit lines, is to use the SAME vehicle to pay it back. If they paid you via cash, for example, you could decline the charge, and they lose money! The SAME is true via check, although more may simply pay you cash. Cash will be repaid by cash, if in person, though they may prefer a check, etc... to leave a paper trail.

    Steve
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  • Profile picture of the author derekwong28
    I am not sure how they could refund into another credit card account.
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    • Profile picture of the author Alexa Smith
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      Originally Posted by derekwong28 View Post

      I am not sure how they could refund into another credit card account.
      This.

      It isn't normally possible to do this. It would need (according to most countries' anti-money-laundering banking regulations, I think - and according to most credit-card companies' policies and procedures) to be refunded to the same credit-card from which it was paid.

      So I'm not quite so confident about the legitimacy of this, myself.

      Originally Posted by SteveJohnson View Post

      Has nothing to do with proper business etiquette. After two years, they should refund you in cash.
      This sounds right, to me. I would expect a refund by direct deposit or check, in these circumstances, regardless of the fact that the original payment was made by credit-card.

      Originally Posted by SteveJohnson View Post

      Merchant accounts come with a stipulation that for a certain period of time, refunds must be made to the card and not in cash. This is to protect their cash advance limits and higher interest rate.
      Indeed ... exactly so.

      .
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      • Profile picture of the author Kay King
        Why does such a simple question turn into a debate? The OP asked whether to provide basic information to obtain a refund. Answer: YES, if you want the refund.

        If he has a merchant will to refund after 2 years....and willing to refund to his current credit card account.....YES, he needs to provide basic personal information.
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    • Profile picture of the author seasoned
      Originally Posted by derekwong28 View Post

      I am not sure how they could refund into another credit card account.
      The idea is to tie it to the earlier transaction. If they got into a court case, or a dispute, it makes things easier.

      Steve
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  • Profile picture of the author SteveJohnson
    Has nothing to do with proper business etiquette. After two years, they should refund you in cash.

    Merchant accounts come with a stipulation that for a certain period of time, refunds must be made to the card and not in cash. This is to protect their cash advance limits and higher interest rate.
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  • Profile picture of the author elisagrace
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