What to do when you come across Jerks in your Online Business...Case and Point

9 years ago

When I first started I would try to defend myself and change the person's thinking no matter how trivial the issue. I wasted a lot of time since I rarely managed to get any success or satisfaction. For the last few years I do just like you and simply unsubscribe them. I do first look for any possible kernels of truth or legitimate complaints and try to address those if necessary. Other than that it is just too draining to let it get to you.

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Dana Holt 9 years ago

Yes, oh yes, I have been there myself.

It is hard, but, as you have discovered, it is better just to move on.

Spend the time you would have spent on negativity on growing your business.
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- LABEShops 9 years ago
  
  Over the 14 years I've been selling online, I have had a few customers like that. It used to bug the heck out of me and I'd bend over backwards trying to please them. One day I finally realized it is just not possible and that some people are profane or argumentative just because that is how they are - you just cannot please every single person and you cannot let it bug you.
  
  I do wish I'd get feedback from more customers - most I never hear from after they get their order (though they often order again so I figure out they were happy), but there are rare times when I get a great comment - a thank you, a review about how much they loved their purchase, etc. I try to remember those great ones instead of the jerks.
  
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Aguilar1181

9 years ago

I agree. I used to be like Janice Sperry and try to hard to change their mind. Later on I came to learned I needed to be strategic and not emotional. Good for you!

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discrat

9 years ago

Yes, it is so tempting to try to prove the person wrong and point out why he is flawed or irrational in what he is saying.

These people who really complain in a nasty way to your emails , are usually ones that there is NO way you will be able to convince them that what they are saying is wrong or in my case totally inappropriate.

Online Sociopaths ? I imagine some of them could possibly be

- Robert Andrew

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Nothing to see here including a Sig so just move on :)

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Kay King

9 years ago

These people who really complain in a nasty way to your emails , are usually ones that there is NO way you will be able to convince them that what they are saying is wrong or in my case totally inappropriate.

Online Sociopaths ? I imagine some of them could possibly be

I had a bad habit of believing if someone only UNDERSTOOD (meaning if I could explain in the right way) they wouldn't be so angry or dismissive or rude....and that's not true.

Some people enjoy living in chaos and anger is their "go to" emotion. Sad, but their choice. Trying to reason or explain only brings you down.

Best to take a hike in great weather! While they stew in anger, you can have some fun.

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Doug

9 years ago

Move on and invest your time in some quality enhancing activity. I still struggle myself with defending myself, setting people right as it were, but I realize too I just become the jerk when I do.

Good for you, spend more time with your kids...that's my counsel !! and have a ton of fun while you are at it...

Doug

Originally Posted by discrat

Two words...Move On !

I was faced with this a week ago today.

I went to check my inbox for a List of mine.

I had a fellow Warrior who joined my List two days before. He wrote in a reply to my Follow Up with some really profanity laced drivel aimed harshly at me.

In my seven years in IM , I have never been so put down like this. And I have NEVER had any contact with this Warrior before at all.

I was totally shocked and taking back. That night ( on Friday) I constructed a PM I was going to send him.
( Yes, he typed in his full name which is his Username here. And he is NOT a Newbie)

It was not full of Profanities or anything like that ( I do not stoop to that) but it was pretty direct and hard felt.

Right as I was taking my index finger to Send it to him , I decided to just sleep on it. I had PMed a few fellow Warrior friends a little earlier to see what they thought and they convinced me this was the best thing to do. ( Thank you Paul, Tom, and Ray)

Of course the next day was a Saturday and I spent the day hiking with my kids in 76 degree weather.

Needless to say when you have a great day like this, the frustration with people like this Warrior idiot wears off.

So I am glad I took a step back instead of confronting this guy with that PM. I just removed him from my List

So to any of you who want to set someone straight because they were nasty to you...well take it from me you should just move on and put it behind you

Those feelings of being mad and humiliated will go away with time. I promise. Just sit on it

In the end it is NOT worth it. It is a time suck and potentially could lead to worse things

- Robert Andrew

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Kurt

9 years ago

Originally Posted by discrat

Two words...Move On !

I was faced with this a week ago today.

I went to check my inbox for a List of mine.

I had a fellow Warrior who joined my List two days before. He wrote in a reply to my Follow Up with some really profanity laced drivel aimed harshly at me.

In my seven years in IM , I have never been so put down like this. And I have NEVER had any contact with this Warrior before at all.

I was totally shocked and taking back. That night ( on Friday) I constructed a PM I was going to send him.
( Yes, he typed in his full name which is his Username here. And he is NOT a Newbie)

It was not full of Profanities or anything like that ( I do not stoop to that) but it was pretty direct and hard felt.

Right as I was taking my index finger to Send it to him , I decided to just sleep on it. I had PMed a few fellow Warrior friends a little earlier to see what they thought and they convinced me this was the best thing to do. ( Thank you Paul, Tom, and Ray)

Of course the next day was a Saturday and I spent the day hiking with my kids in 76 degree weather.

Needless to say when you have a great day like this, the frustration with people like this Warrior idiot wears off.

So I am glad I took a step back instead of confronting this guy with that PM. I just removed him from my List

So to any of you who want to set someone straight because they were nasty to you...well take it from me you should just move on and put it behind you

Those feelings of being mad and humiliated will go away with time. I promise. Just sit on it

In the end it is NOT worth it. It is a time suck and potentially could lead to worse things

- Robert Andrew

Your best satisfaction is knowing that in a day or two something else will come up in their lives that will make them angry and miserable...and again...and again...and again.

Like the old proverb says, the best revenge is to live well.

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SandowJ

9 years ago

This has been said a million times, but is worth repeating. Everyone will be the tough guy online. There are no consequences for doing so, like there are in the real world. So when someone does this, just laugh it off. It comes from a place of insecurity on their end

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658 9 years ago

Such people are the tire kickers that you should just ignore and delete from your list as you did.

They are neither going to buy anything from you nor will they help your bottom line in anyway and maintaining them on your list is adding unnecessary cost to you.

-Eunice
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ApexMateria

9 years ago

I guess you could say he was a real.. keyboard.. 'warrior'.

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yakim1

9 years ago

I always send one more email to them. I list the time date url that they used to subscribe to my list and let them know that they could have just scrolled to the bottom of the email and clicked the unsubscribe link.

Then I let them know that I beat them to the unsubscribe link and have removed them from my list.

Then I just forget about them.

Best regards,
Steve Yakim

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CliffShep 9 years ago

It's always best to just forget them and move on. Any negativity breeds negativity and if you are positively moving forward with your business, you need to stay focused, confident, and motivated. Jerks can take all of the great motivation away if you let them. So just forget them and move forward.
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CliffShep 9 years ago

If they are complaining about the emails they receive, the ones that they subscribed to in the first place, then unsubscribe them and send them a message that they have been unsubscribed. Always leave on a positive note with an open invitation for the future.
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TeKn1qu3z

9 years ago

Just ignore them and move on. There are billions of people online, why linger of what 0.0001% of the bad apples out there are doing. Screw them and do you!

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Borja Obeso

9 years ago

haters gonna hate, ainters gonna aint

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extrememan

9 years ago

You bang on. I don't even think about stuff like this. Your time should be spent making money and HELPING people in this industry. If they are targeting you. Your doing something right that they are jealous of. Keep at it man!

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regulardan

9 years ago

Some people can be extremely rude during email marketing. It's like they want a fight. lol.

It is ridiculous. Like come on....calm down will ya lol.

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Joe Mobley 9 years ago

Joe Mobley
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- MissTerraK 9 years ago
  
  I fortunately have not run into that type of client. That's probably because I do a lot of business with "brick and mortar" companies.
  
  But I did have a client from another country who wanted me to write for his brand new website for his new business complain that the pieces I wrote for him were already on the internet. I was shocked and asked him for links. He sent me back links to pieces on the same topic, but nothing at all like I had written.
  
  I explained that to him and he said he knew that, but he wanted something that couldn't be found on the internet at all.
  
  Hello? When you are selling items and it isn't your brand new invention, umm, mention of it will be on the internet!
  
  I gave him a full $5,000 refund and very politely and professionally apologized to him explaining that I didn't believe that I was the right fit for him and his new business.
  
  I didn't care about the loss of the research time or the loss on the writing that I did already do for him. It was worth it just be be rid of him as a client!
  
  That being said, I know what I would do in a case like yours. I would move on just as you did, but first, I would play this song in his honor, dedicated to him, just to make myself feel better and satisfied.
  
  Eagles - Get Over It (With Lyrics) - YouTube
  
  Terra
  
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  Joe Mobley 9 years ago
  
  Sometimes, the value in this can not be overstated.
  
  Originally Posted by MissTerraK
  
  It was worth it just be be rid of him as a client!
  
  Terra
  
  Joe Mobley
  
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tuneup

9 years ago

happened to me to. I had just started to do videos and I admit a bit amateurish but I coped a serve from someone about "my rubbish video" But I had a go and things improved. I read the post, said ummm and move on. I still do video.
Brian

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What to do when you come across Jerks in your Online Business...Case and Point

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