HOW LONG must I wait to get my suspended Hostgator account back?

8 years ago

You could just call their customer support number: 1-866-96GATOR; any response here will likely be speculation.

(Btw, took me less than five seconds to Google that number...amazing thing, that Google!)

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1 reply

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If you don't face your fears, the only thing you'll ever see is what's in your comfort zone. ~Anne McClain, astronaut

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karmadog

8 years ago

Originally Posted by Cali16

You could just call their customer support number: 1-866-96GATOR; any response here will likely be speculation.

(Btw, took me less than five seconds to Google that number...amazing thing, that Google!)

I've done that many times, and all they can tell me is they can't give me an estimate on how long I should wait. Helpful people.

Thanks
3 replies

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Jill Carpenter

8 years ago

Originally Posted by karmadog

I've done that many times, and all they can tell me is they can't give me an estimate on how long I should wait. Helpful people.

Tell them to refund your account and you are going elsewhere.

Thanks
1 reply

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karmadog

8 years ago

Originally Posted by Jill Carpenter

Tell them to refund your account and you are going elsewhere.

Got an recommendations on where I should move to?

Thanks
1 reply

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Jill Carpenter

8 years ago

Originally Posted by karmadog

Got an recommendations on where I should move to?

I spent a good month last year researching and debating on where I was going to shift myself to.

Lots of research based on personal preferences. Luckily I got in during black friday as well - but that's not to say there won't be more end of the year specials going on. A year later, and I'm still very happy where I wound up.

But my reasons for where I went and why I wound up there could be very different for what you need - or think you need.

Go and spend some time on webhostingtalk. You won't need to make an account to just read the posts.

Also, make a list of what you expect out of a host and figure out the best budget that isn't too skimpy.

At the very least if you decide to stay longer where you are, I'd make sure they credit you for the non uptime you are having as your sites are not up.

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Kay King

8 years ago

I sent them the photos yesterday, and they still haven't reactivated it.

This happened YESTERDAY - and you've "called many times"??

The time difference could be 8-9 hours - that's one factor. They are verifying your ID and I wonder if multiple calls from you might slow it down.

Didn't you post recently trying to buy "more" pinterest accts because your accts were being banned? When told the accts can't be bought/sold you wanted to know how to get around that...

Could it be HG actually verifies the info it asks people to send? What it asked is not unusual - but your impatience seems a bit much. As of a few days ago you posted you did not have a website - so what's the rush?

If two hosting services have asked for docs - chances are others will do the same. Might be best to give it a day or two - stop pushing and see if the process works itself out.

A person can only wait so long without getting impatient.

One day? and multiple calls in that time?

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Joe Mobley 8 years ago

Note to self: Do not give Kay King a reason to e-stalk my butt.

Just say'en.

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karmadog

8 years ago

Originally Posted by Kay King

This happened YESTERDAY - and you've "called many times"??

The time difference could be 8-9 hours - that's one factor. They are verifying your ID and I wonder if multiple calls from you might slow it down.

Didn't you post recently trying to buy "more" pinterest accts because your accts were being banned? When told the accts can't be bought/sold you wanted to know how to get around that...

Could it be HG actually verifies the info it asks people to send? What it asked is not unusual - but your impatience seems a bit much. As of a few days ago you posted you did not have a website - so what's the rush?

If two hosting services have asked for docs - chances are others will do the same. Might be best to give it a day or two - stop pushing and see if the process works itself out.

One day? and multiple calls in that time?

You are absolutely correct.

Thanks

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Regional Warrior

8 years ago

Originally Posted by karmadog

I've done that many times, and all they can tell me is they can't give me an estimate on how long I should wait. Helpful people.

Patience grasshopper think of all the other people who have signed up and that they have signed up sloths for the processing so patients you will get there.

Thanks
1 reply

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karmadog

8 years ago

Originally Posted by Regional Warrior

Patience grasshopper think of all the other people who have signed up and that they have signed up sloths for the processing so patients you will get there.

A person can only wait so long without getting impatient. Oh and who exactly are these patients you are talking about?

Thanks

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Cali16

8 years ago

Originally Posted by karmadog

I've done that many times, and all they can tell me is they can't give me an estimate on how long I should wait. Helpful people.

You didn't indicate that in your post, so my apologies for assuming you hadn't called. We get tons of threads here by people asking this and that about PayPal and other companies who don't seem to realize that they need to direct their questions to the company itself.

Even if someone here has had their account suspended, the amount of time may be very different for you than it was for them depending on various factors.

And I agree with Kay, you just sent the required documents yesterday and you're expecting everything to be resolved today? I know you're eager to get things back up and running, but 24 hours is a bit premature to expect everything to be fixed. A lot of companies are slow when it comes to things like this - and you may run into the very same problem with the next hosting company if you switch.

Thanks
1 reply

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If you don't face your fears, the only thing you'll ever see is what's in your comfort zone. ~Anne McClain, astronaut

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karmadog

8 years ago

Originally Posted by Cali16

You didn't indicate that in your post, so my apologies for assuming you hadn't called. We get tons of threads here by people asking this and that about PayPal and other companies who don't seem to realize that they need to direct their questions to the company itself.

Even if someone here has had their account suspended, the amount of time may be very different for you than it was for them depending on various factors.

And I agree with Kay, you just sent the required documents yesterday and you're expecting everything to be resolved today? I know you're eager to get things back up and running, but 24 hours is a bit premature to expect everything to be fixed. A lot of companies are slow when it comes to things like this - and you may run into the very same problem with the next hosting company if you switch.

All I want to know is how long should I expect to wait. Days? Weeks?

Someone here must have some experience with it.

Thanks

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karmadog

8 years ago

There must be someone here who has gone through the same issue who can give me an idea about how long it takes.

Thanks

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karmadog

8 years ago

I would like to start fresh with a new web hosting company but I've already ditched Arvixe for similar reasons, If I move away from too many it gets messy and confusing.

Thanks

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powerofschool

8 years ago

Hi you need to call customer care people, so that it will be solved ASAP. Normally this should be solved with in 24 hours of time.
You can call on this number

24/7/365 Support
Toll Free: (866) 96-Hosgator

Thanks
1 reply

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karmadog

8 years ago

Originally Posted by powerofschool

Hi you need to call customer care people, so that it will be solved ASAP. Normally this should be solved with in 24 hours of time.
You can call on this number

24/7/365 Support
Toll Free: (866) 96-Hosgator

So normally it's 24 hours? This is the kind of answer I am looking for.

Thanks
1 reply

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sbucciarel Banned 8 years ago

Originally Posted by karmadog

So normally it's 24 hours? This is the kind of answer I am looking for.

Nobody hear freaking knows how long it will take. They may do it in a day or never do it. Email support or call again. We're not Hostgator support.
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- karmadog 8 years ago
  
  Originally Posted by sbucciarel
  
  Nobody hear freaking knows how long it will take. They may do it in a day or never do it. Email support or call again. We're not Hostgator support.
  
  Well, pardon me all over the place.
  
  Thanks
  
  2 replies
  
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  sbucciarel Banned 8 years ago
  
  Originally Posted by karmadog
  
  Well, pardon me all over the place.
  
  Well, you've only asked the same question 6 times in this thread with the same answer each time. Are you getting the message yet?
  
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  whateverpedia 8 years ago
  
  Originally Posted by karmadog
  
  Well, pardon me all over the place.
  
  Here's a question for you. What is your website about? What niche does it cover?
  
  Thanks
  
  1 reply
  
  Signature
  
  Why do garden gnomes smell so bad?
  So that blind people can hate them as well.
  
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  yukon Banned 8 years ago
  
  Originally Posted by whateverpedia
  
  Here's a question for you. What is your website about? What niche does it cover?
  
  Payday & pharma. Is that an issue?
  
  Thanks
  
  1 reply
  
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  whateverpedia 8 years ago
  
  Originally Posted by yukon
  
  Payday & pharma. Is that an issue?
  
  Certainly not. I just thought it might be something like a review site of Claude's "movies", something no hosting company wants on their servers.
  
  [ 1 ] Thanks
  
  1 reply
  
  Signature
  
  Why do garden gnomes smell so bad?
  So that blind people can hate them as well.
  
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  yukon Banned 8 years ago
  
  Originally Posted by whateverpedia
  
  Certainly not. I just it might be something like a review site of Claude's "movies", something no hosting company wants on their servers.
  
  Gnome porn is always frowned on.
  
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  1 reply
  
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  Kay King 8 years ago
  
  So normally it's 24 hours? This is the kind of answer I am looking for.
  
  Ok - you got the answer you are looking for....of course, there's not way to know if the person answering knows a kumquat from a banana...but it's an answer...
  
  see the problem?
  
  If you mean your sites are "payday loans" and "selling pharma" - both are highly regulated in the US so might be a reason for host to look closer. I could be wrong about that - but wouldn't surprise me.
  
  [ 2 ] Thanks
  
  Signature
  
  Saving one dog will not change the world - but the world changes forever for that one dog
  ***
  Dear April: I don't want any trouble from you.
  January was long, February was iffy, March was a freaking dumpster fire.
  So sit down, be quiet, and don't touch anything.
  
  {{ DiscussionBoard.errors[10431090].message }}

yukon

Banned 8 years ago

I have never figured out why people complain about Hostgator support, they have been almost instant support for me (years) & always solved any problem.

My guess is I'm the only person on the internet that knows about Hostgator Live Chat support.

Thanks

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HOW LONG must I wait to get my suspended Hostgator account back?

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