HostingZoom Shenanigans
Here's a slightly comical story about me, resellerzoom.com, and a slight miscommunication.
So, I recently tried buying hosting and a domain from Resellerzoom.com(hostingzoom.com in disguise, kinda).
So, I bought a plan and a domain. They sent the invoice, and I had noticed that it had a domain name down that I didn't want. I e-mailed them a little and talked with their live chat a little and was told that if I finished through with the payment they would register the domain I wanted, not the one that was on the invoice.
I payed through Paypal and waited for the e-mail to get to me. Then, when it finally arrived it said they had registered the first domain, the one that they said wouldn't be registered. So, I e-mailed them and explained the situation and was told that there were no refunds, no exceptions. Then, they just stopped responding to my e-mails.
I tried their live chat with comments like "My order is messed up, please help" and such, but it kept telling me that they weren't available after being in line for a minute or two. After a few more attempts I changed the comment to say "I don't have my login info." because they still haven't even sent me the login info for what I did buy. After that, I was accepted into a chat room, but then seconds later the support guy left.
At that point I knew they were intentionally avoiding me. So, I opened up two live chat windows. I filled in one with real info and another with fake information. I joined the queue with the real info window and was at position 2, then joined with the fake info window and was position 3. After a while, the fake window was accepted into a chat with a support guy, and the real info window was directed to the "Please leave a message" screen.
Then, this chat happened:
"
Thomas Bates: Is the difference between the budget one and budget two just disk space and bandwidth?
You are now speaking with Raj of Sales.
Raj: Hello
Thomas Bates: Hi.
Raj: There is no difference between budget one and two except disk space bandwidth and number of c-panel accounts can be created.
Thomas Bates: Okay sweet.
Thomas Bates: One more question.
Thomas Bates: Why are you giving me the run around? Thomas Bates is a name I just made up because you guys keep ignoring my e-mails and keep saying your live chat isn't available when I put in my real e-mail address, *******@hotmail.com.
Thomas Bates: My I ask why you won't help resolve a problem?
Raj: We are really sorry for the inconvenience caused. I am not sure why this issue has happened. We are not running any filter based on name / e-mail account.
Thomas Bates: Don't lie. I know you're doing it intentionally because after being dropped from the line to your live chat a few times I came with this fake e-mail. The funny thing is I joined the line using both e-mails in two different windows. I'm guessing you just accidently closed the one with my e-mail attached to it?
Raj: We are really sorry for the inconvenience caused. You can contact our support manager regarding this issue.
Thomas Bates: How would I do that?
Raj: Please use the above URL.
Thomas Bates: Please link it in chat. I am unable to find it.
Raj: Reseller Zoom - Support Manager
Thomas Bates: Thank you.
Raj: You are welcome.
Thomas Bates: You have a wonderful day, now. You hear?
Raj: Yes,
Raj: Once again we are really sorry for any inconvenience caused. Feel free to get back to us if you need any further assistance.
Thomas Bates: Sure thing.
Raj: Thank you, Have a nice time.
Your party has left this session.
"
Now, I'm awaiting message from the support manager. Anyways, experiences so far haven't been too pleasant, but I have tried to be the most proffessional I can, partly because I want them to fix the dang thing and partly because I found Mr. Raj to be pretty funny.
So, I recently tried buying hosting and a domain from Resellerzoom.com(hostingzoom.com in disguise, kinda).
So, I bought a plan and a domain. They sent the invoice, and I had noticed that it had a domain name down that I didn't want. I e-mailed them a little and talked with their live chat a little and was told that if I finished through with the payment they would register the domain I wanted, not the one that was on the invoice.
I payed through Paypal and waited for the e-mail to get to me. Then, when it finally arrived it said they had registered the first domain, the one that they said wouldn't be registered. So, I e-mailed them and explained the situation and was told that there were no refunds, no exceptions. Then, they just stopped responding to my e-mails.
I tried their live chat with comments like "My order is messed up, please help" and such, but it kept telling me that they weren't available after being in line for a minute or two. After a few more attempts I changed the comment to say "I don't have my login info." because they still haven't even sent me the login info for what I did buy. After that, I was accepted into a chat room, but then seconds later the support guy left.
At that point I knew they were intentionally avoiding me. So, I opened up two live chat windows. I filled in one with real info and another with fake information. I joined the queue with the real info window and was at position 2, then joined with the fake info window and was position 3. After a while, the fake window was accepted into a chat with a support guy, and the real info window was directed to the "Please leave a message" screen.
Then, this chat happened:
"
Thomas Bates: Is the difference between the budget one and budget two just disk space and bandwidth?
You are now speaking with Raj of Sales.
Raj: Hello
Thomas Bates: Hi.
Raj: There is no difference between budget one and two except disk space bandwidth and number of c-panel accounts can be created.
Thomas Bates: Okay sweet.
Thomas Bates: One more question.
Thomas Bates: Why are you giving me the run around? Thomas Bates is a name I just made up because you guys keep ignoring my e-mails and keep saying your live chat isn't available when I put in my real e-mail address, *******@hotmail.com.
Thomas Bates: My I ask why you won't help resolve a problem?
Raj: We are really sorry for the inconvenience caused. I am not sure why this issue has happened. We are not running any filter based on name / e-mail account.
Thomas Bates: Don't lie. I know you're doing it intentionally because after being dropped from the line to your live chat a few times I came with this fake e-mail. The funny thing is I joined the line using both e-mails in two different windows. I'm guessing you just accidently closed the one with my e-mail attached to it?
Raj: We are really sorry for the inconvenience caused. You can contact our support manager regarding this issue.
Thomas Bates: How would I do that?
Raj: Please use the above URL.
Thomas Bates: Please link it in chat. I am unable to find it.
Raj: Reseller Zoom - Support Manager
Thomas Bates: Thank you.
Raj: You are welcome.
Thomas Bates: You have a wonderful day, now. You hear?
Raj: Yes,
Raj: Once again we are really sorry for any inconvenience caused. Feel free to get back to us if you need any further assistance.
Thomas Bates: Sure thing.
Raj: Thank you, Have a nice time.
Your party has left this session.
"
Now, I'm awaiting message from the support manager. Anyways, experiences so far haven't been too pleasant, but I have tried to be the most proffessional I can, partly because I want them to fix the dang thing and partly because I found Mr. Raj to be pretty funny.