Trouble getting a refund

by 17 replies
20
I apologize to everyone because I just realized I posted this already in the wrong forum. To be honest, I'm not sure if this one is the right one either but I'm sure it's closer.

I'm hoping some of you smart people can help me with a problem.

In February, 2015, I joined a monthly membership program from an internet marketer (Not mentioning names) whom I had bought several products from previously. It was a good membership and I kept it. All of a sudden, I stopped getting the monthly content although I continued to be billed. As I mentioned, I had bought several products from this marketer and I trusted him. I waited a few months assuming there was a glitch somewhere.

When I continued to be billed for nothing I reached out to him through several support tickets and emails to every address I had for him. I got no response. I cancelled my PayPal subscription and continued to contact him.

He finally replied and seemed surprised and said he had ended the program months earlier and didn't know why I had been billed for so long.

I'm embarrassed to say that I paid for 19 months after the program ended. Mind you, I started to try to rectify the problem over a year ago.

At any rate, he refunded me four months worth or $71.88. That still leaves me with a $269.55 loss and he's stopped replying to me even after many attempts on my part. Aside from his support desk and various email addresses, I've messaged him through this forum and through Facebook. I sent him every monthly receipt.

What do you think? Do I have any recourse?
#off topic forum
  • Why wasting time messaging him repeately?

    Fill a dispute with paypal, and copy everything posted here.

    Claim your refund through paypal and they will investigate on your behalf.
    • [1] reply
    • That won't do any good.

      At best, they might look back 45 or 60 days.

      I'm sorry, but this one is on you. You let it go that long and now you want your money back?

      Honestly, refunding your for 4 months is more than the seller really had to do. You easily could have, and should have cancelled the subscription long ago.
      • [ 3 ] Thanks
  • I started asking as soon as I realized there was a problem. I've been pursuing this for over a year. He continued taking money from me long after he cancelled the program without letting me know. I'm not a lawyer, but that sounds a bit crooked to me.
    • [2] replies
    • No idea why you let this go on for a year. If you were on automatic billing (charging your card) it should have stopped at the end of the program.

      I wonder what his side of the story would be?
      • [ 1 ] Thanks
      • [2] replies
    • Banned
      You've said this twice in this thread so what does it mean? You've cancelled the subscription payment over a year ago via Paypal but was still charged 19 more times/months?
  • From my experience PayPal is excellent at correcting issued in favor on the person who was wronged. I expect they will be able to assist you.
    • [1] reply
    • Unfortunately, no. Too much time has elapsed. This is simply a matter of one taking responsibility for their own actions, or lack thereof.

      Nineteen months? Seriously?? I check my PayPal and bank account daily for unauthorized activity. I think it takes all of one minute, combined. I'll bet the OP will start doing the same. If not, he deserves whatever he gets - or doesn't get.

      Thank you.
      • [ 3 ] Thanks
  • Wow, Optedin. The anonymous nature of the internet is really liberating, isn't it? I thought this forum was for mutual helping, not insults to someone you don't even know.

    I guess you didn't read my post carefully. I knew these payments were still occurring but I trusted the vendor. He's a very well-known marketer and I have purchased every product he released. We even emailed each other previously when I had a slight problem which he was quick to solve. I had no doubt that he would fix the problem. In truth, I believed that the content would still be mailed to me. I figured the site URL had changed and I just missed an email.

    I found the many months of content prior to his cancelling the program very useful and I hoped he'd carry on with it.

    And by the way, you check your PayPal and bank account daily? Amazing. Almost unbelievable.
    • [1] reply
    • Yes - my credit report and blood-glucose level, too. lol I don't know why you find that so, "Almost unbelievable." It's 2017. Do you read the papers?

      Thank you.
  • Yep, l agree with everyone here, you let it go for ages, so the vendor probably figured that you kept it going so you could go back to the material already there, or were still getting some worth from it?

    I have subscribed with several over the years, and after a few months the material gets thin, and other sections shut down, and members on their forums tend to disappear.

    But hanging on may also give you a gem, or two, or the vendor instead of hiding his best secrets, may finally cough up.


    But yeah, 1.5 years without occasionally checking to see if you still had access, (or were still paying) would be pretty easy.


    The vendor is probably thinking that you had access or used his material for over a year, and now want a refund for that, (which is pretty extreme, and probably won't happen).

    So, yeah, clock this up to experience and move on.

  • And that's what you focused on? Interesting.

    (Meant for Optedin.)
    • [1] reply
    • Everything about me is interesting. That's why I'm a fan-favorite.

      Don't hate me just because I'm beautiful.

      Enjoy your day and be sure to check your bank account and PayPal. It's never too late to employ common-sense and demonstrate personal responsibility.

      You are most welcome. It's what I do. :-)
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    Trouble getting a refund

    I apologize to everyone because I just realized I posted this already in the wrong forum. To be honest, I'm not sure if this one is the right one either but I'm sure it's closer. I'm hoping some of you smart people can help me with a problem.