As I was walking through the building one day and looking at that spot..something occured to me.
There are probably 200+ desks sitting there idle. They have phone, computer with internet connection and of course desk/chair. A basic call center desk.
My thought was...why couldnt a guy fill those seats with 'customer service' for marketers? for instance every desk is 1 guy that does cust service for say..10 websites, that way you have 10 sites paying the salary of 1 guy. Lets say this guy (or girl) is paid 10/hr and all they do is field questions about this site, answer emails..etc. Each site is paying $40 a week or $120 a month for live support for their site. Eachperson would of course need to be trained on the site/content and have some kind of admin function or atleast a login in case there is some kind of account issues that need to be tweaked.
of course those numbers can be tweakes...each person can handle more than 10 sites because there are some sites that probably will hardly get any calls, but some will get hammered and of course the site will need to get paid too.
the idea is just jelling right now...but what are some opinions on this? could it be done relatively easy? would marketers like us pay for live support?