Still waiting for connection after 6 days!
That was 6 days ago and I am still waiting - of course now it's Easter, so I have to wait for the holiday.
I have been on the phone with them probably a total of 8 hours, been "expedited" 3 times then find out that they did something wrong - just found out yesterday they didn't change billing so I have already paid for this month even though I am not able to get my service started. 3 days in a row I was on the phone giving all the info (modem serial numbers, etc) and nobody had any record of me doing so the day before. It's like the twilight zone.
Yesterday I talked to a supervisor who told me the whole sorry story about how business is booming, and they can't keep up, can't train people fast enough, yadda, yadda. I was furious. Told him that isn't my business, my business is to be online and their business is to put me back online........then I asked for a Manager, and I was not "allowed" to speak to someone, 'cause then everyone would want to" to which I replied - if you could figure out your own business perhaps there would be no need for people to talk to managers.
So here I am after 6 days, no Inet (I'm on someone else's computer now) yet I've paid the bill - and I can't get a manager's extention to talk to one.
So I am left looking for the number or any other contact for the corporate office so I can chew them a new one. Guess it will be the BBB and FCC next week.
When did we get so fascist that our corporations feel that they can literally crap on their customers and that it's just all fine and good?
Anyway - I've been hitting twitter with this everyday and now I'm branching out so every day I am offline because they can't figure out what is going on, more and more people are finding out how destitutely stupid that company's customer service department is.
So I figure that they would be at least as intelligent to know that they should get me online just to have the bad PR spreading.
If I weren't into it for 200 bucks, I'd be dropping this company like rotted road kill..
There is never a BAD time to help those living with lousy kidneys!
http://funds.gofundme.com/1oh40
siggy taking a break...
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Sal
When the Roads and Paths end, learn to guide yourself through the wilderness
Beyond the Path
Sal
When the Roads and Paths end, learn to guide yourself through the wilderness
Beyond the Path
Sal
When the Roads and Paths end, learn to guide yourself through the wilderness
Beyond the Path
How to Build Effective Sales Funnels
My Blog - Follow my journey online.
My interest - Alternative Therapies.
Sal
When the Roads and Paths end, learn to guide yourself through the wilderness
Beyond the Path