Why DELL India Suddenly Sucks So Much? :(

We get ripped off in all sorts of creative ways here in North America. To begin, how much is medical care in India vs the United States?

(I think I'll sneak away now)

To make matters worse, you probably had to talk to some american
when you called customer service. Right?

That probably pissed you off even more!

Hey dude! Gotta run. Catch ya later!


Ken

:-) ....dude what exactly is bothering you and there definitely are proper channels to address your queries.

Dell doesn't SUDDENLY suck, It always has.

Many years ago I had a Computer Training Business.

Every person I came across had problems with Dell especially when it came to sending of their product for repair.

The same seems to apply now when you speak to any one who uses Dell.

Personally, I would never by anyhting Dell - even if it was on special offer and reduced to nearly nothing.

Same way I wouldn't buy an Indesit washing machine again but you'll be happy to know I won't go into that now.

Good luck with your problem

Suddenly? Where have you been - I've had problems with their tech support for years. but my partner loves them (note he just uses the computers, he does not support them - when something goes wrong guess who gets to 'fix' the issue - yep me). If I can get what I need off their convoluted website then I'm fine - but if it doesn't fix the issue or I have to call - I usually figure on blowing 1/2 my day. I wish Zappos sold computers.
--Jack

I have two Dells, a laptop and a desktop. At one time I actually purchased their software warranty service contract. The hardware warranty was great and they actually came out live and in person to install a new motherboard on the desktop.

The second year the software service really started to suck. I would get transferred 10 times and hung up on, sent to the wrong department, put on hold 15 minutes (30 minutes once!) etc. all the while listening to the interminable recorded messages until I wanted to scream.

... and I finally did. I probably have the names of 10 supervisors because every time they gave me a hard time I demanded to speak to one. I demanded a refund not only of the remaining contract but for the occurrences I had used (this was like twisting an arm) but believe me by this time they would give me anything to get rid of me. And they did or I would still call them every freaking day.

I don't have enough time to tell you all the stuff they have messed up with orders, etc.


(no offense is intended by what follows - this is just to explain the cryptic remarks above)

We here in the USA like to blame the fact that all of our computer manufacturers have sold us down the river to hire people in other countries to do our jobs for 1/4 of what we need to survive here over the past 20 years or so;

... and then to add insult to injury many times the 'agents' don't understand what we are asking and we can't understand their answers, in spite of giving them pseudo names that sound American (we are not fooled).

However, I am truly sorry that being in one of those other countries that their service is just as bad - in any language they suck.

In addition to getting new hardware I would also make an issue about their airhead 'agents' giving you bad information and refusing to help you.

I really hope you can get what is only fair and I know you can if you don' give up (or die of old age waiting on hold listening to recorded messages).

Even I got the same when searched on net:

Try Google.
dell laptop power adapter - Google Search.

:-)

Some guy probably identified a market opportunity for this adapter thing and is selling DELL Adapters on Ebay.in (Indian ebay!).

I am going to order one right away! Just 1000 bucks... (thats in INR! - Its around $25)

Well, I feel better now. At least I know Dell isn't just screwing with American customers.

No, Dell is universally incompetent and hates everyone.

Months ago I was researching a Dell problem for someone, and I
found "Dell's ______ sucks" everywhere and going back to 2004
and earlier, easy. I probably spent about 3 hours looking for this
information, and it was just amazing how many people apparently
want to take a flamethrower to that company.


Ken

I could easily quote every one in this thread.
Ken:"No, Dell is universally incompetent and hates everyone. "
And yet amazingly people keep right on buying them.
A few years back someone on here kept arguing with me about how I was wrong and Dell put out a great product. I wonder if that person is still around?

Another Warrior, I can't remember his name, actually put out a report on how to get service from Dell. One of his tips: say you are hard of hearing. He said that would get them to transfer you to someone that speaks english as a first language.

Back before I had to close my shop, I would have a large number of my customers willing to pay my hourly rate (which was high because I tried to discourage it) to call Dell support for them.

There are so many stories that I could type all day and not tell them all probably.

When ever a customer came in and their pc was still under warranty ( it happened a lot) I would have them call Dell instead of myself fixing it to save them money.

Well,they had tried that route and their still was a communication problem, so they brought it back to me.

I called Dell and explained the customer needed a new hard drive.I gave them the service tag number,and was assured the hard drive would be sent out the next day.

A week went by and no hard drive. I called again and got the same results basically, an apology and a statement that it would be shipped asap.

Another week went buy and no hard drive, At this point the customer was getting upset (rightly so). He came in and I explaiened what had happened.
I suggested that HE call Dell,and I let him use my phone.
Well, he did call Dell and they were highly apologetic ,again. But this time they told HIM that we hadn't received the hard drive because *I* had ordered the wrong part.

That was A: a lie and B: almost impossible, as Dell machines have a Service Tag number on each machine and that is how the Dell rep wqould have gotten the part, not by any information I would have given them.

I could go on and on, but it came to this.
I was furious and I got a supervisor on the phone and did conference call with him.
I explained I was extremely upset at the fact that Dells incompetent "support" was trying to blame their problems on me and that the customer standing in front of me bought THEIR product and THEIR warranty and deserved better than whatn they were getting. Plus the fact that the Dell rep lied and tried to blame the problem on me and ruin my reputation.
Needless to say, the supervisor was very apologetic and promised a new hard drive ASAP.
It arrived the next day.

I did not read all the posts, but I believe that Dell is good at branding, but in actuality they do not have a good system from my own experience. I have had to work on my friend's desktop and it is a pain to do fix anything on it. Also, I remember that you have to pay for their customer service?

I only believe in HP and Toshiba and Apple. I like their os.

But as far the 30 day return policy. You really have to call those retailers and find out, you can usually find out if they are worth the time if they care to talk to you and give you answers respectfully.

When I buy anything online, I will call the number at the business and ask my questions,, if they are rude or whatever catch an attitude for whatever reasons, like I do not understand something...I will go some where else.

But most of the retailers have 30 days, but read their policy. Their usually is a re-stocking fee. 15% or something