Please help me to resolve this unsolicited ebill

Dear all

MyCheckFree.com keeps sending ebill to me. I emailed them telling the name in the account is not my name and requesting stop sending ebill to me. But, they replied me to phone them.

Their toll free no. is not applicable to me because I'm not living in USA.

What should I do to resolve this unsolicited ebill? The due amount has accumulated to $706.73 now. I even can't login the account in MyCheckFree.com by using my email address.


Thanks
George


P/s A copy of our emails & ebill attached below


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--- On Sat, 12/4/10, macys.checkfree@customercenter.net <macys.checkfree@customercenter.net> wrote:


From: macys.checkfree@customercenter.net <macys.checkfree@customercenter.net>
Subject: RE: Re: You have a new bill from Macy's
Date: Saturday, December 4, 2010, 7:51 AM


Dear Yu s Lai,

Thank you for your recent inquiry.

For security reasons, we request that all future inquiries regarding your account or payments, be sent to us through the secure communication option in your bill pay account. We are unable to process or provide confidential account information through Internet e-mails.

If you are not able to access your account, please call us at 800-564-9184, so we can assist you with resolving your inquiry. When a customer care representative is available to answer other questions, a WebChat link displays within your account. Customer Care support hours are 8:00 A.M. - 9:00 P.M., ET, Monday - Friday and 8:00 A.M. - 5:00 P.M., ET, Saturday and Sunday.

We appreciate your patience as we try to balance providing quality customer care with protecting your personal and account information.

Sincerely,
Jaron T.

You are entitled to receive a copy of any document that we relied upon during our investigation and/or processing of your request. To request documents, you can e-mail us anytime and we will send the appropriate documents by U.S. mail.

MyCheckFree.com now offers Web chat, available from 8 a.m.-9 p.m. EST Monday-Friday and 8 a.m.-5 p.m EST Saturday and Sunday. Sign in to your MyCheckFree.com account and take advantage of real-time customer service. Thank you for using MyCheckFree.com.
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Email_ID:#010201611581302126642_
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----- Original Message -----
TO: ebillinfo@checkfree.com
RECEIVED: 2010-12-03-06.45.03.678393
SUBJECT: Re: You have a new bill from Macy's


Hi

Thanks for your reply.

More questions here.

1) Is "Yu S Lai" the owner's name of this account you billing? Please confirm. But, that is not my name.

2) Which company is filing this bill? What service? How can I contact them?

3) Your toll free phone no. 800-564-9184 is not applicable to me because I'm living in Hong Kong since I was born. I think your toll free no. is only valid within USA. Right? Do you expect me calling you by long distance? Who will pay the phone bill?

4) Why you charge $75 now and it's only $25 a month previously?


Sincerely
George


--- On Wed, 11/10/10, macys.checkfree@customercenter.net <macys.checkfree@customercenter.net> wrote:


From: macys.checkfree@customercenter.net <macys.checkfree@customercenter.net>
Subject: RE: Re: You have a new bill from Macy's.
Date: Wednesday, November 10, 2010, 1:09 AM


Dear Yu s Lai,

Thank you for your inquiry. Your concerns are very important to us.

Your inquiry was received by the Payment Research Support group. This department specializes in the research and resolution of issues related to specific payments that have been processed and sent to your intended party.

In an effort to provide you with the quickest and highest level of support for your non-payment inquiry, we recommend using the Web Chat option from within the MyCheckFree.com site. This option will allow you to chat directly with one of our specialized Customer Solutions agents. Or, if you prefer, you may speak directly to an agent by contacting us at 800-564-9184.

We apologize that we are unable to forward this inquiry for you, and for any inconvenience this may cause. We appreciate your understanding in this matter.

Sincerely,
Velma M.

You are entitled to receive a copy of any document that we relied upon during our investigation and/or processing of your request. To request documents, you can e-mail us anytime and we will send the appropriate documents by U.S. mail.

MyCheckFree.com now offers Web chat, available from 8 a.m.-9 p.m. EST Monday-Friday and 8 a.m.-5 p.m EST Saturday and Sunday. Sign in to your MyCheckFree.com account and take advantage of real-time customer service. Thank you for using MyCheckFree.com.
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----- Original Message -----
TO: ebillinfo@checkfree.com
RECEIVED: 2010-11-08-20.40.47.097491
SUBJECT: Re: You have a new bill from Macy's.


Hi

Why you keep sending e-bill to me? I never use your service. Why charge me? Please explain.

Your emails only considered as spam. Please stop it at once, otherwise I will report this case to authority for follow up.


George


--- On Wed, 11/3/10, macys.checkfree@customercenter.net <macys.checkfree@customercenter.net> wrote:


From: macys.checkfree@customercenter.net <macys.checkfree@customercenter.net>
Subject: You have a new bill from Macy's.
Date: Wednesday, November 3, 2010, 3:05 AM


You have a new e-Bill from Macy's
e-Bill Information
Biller Account Number: *******7891
Due Date: 11/27/2010
Amount Due: $25.00
Account Balance: $667.70
To pay this e-Bill, click the red CheckFree pay button. You can then change the payment date, payment amount, and payment account, if necessary. To view the e-Bill before paying it, click View e-Bill.
Note: If you have already paid this bill, please disregard this message. It is simply a reminder that you have an e-Bill.
View e-Bill


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Is the CheckFree pay button not working? Follow these steps:
1.Go to Macy's Bill Pay and sign in.
2.Find this e-Bill on your e-Bills page.
3.Click Pay or Make Payment next to this e-Bill.


Please do not reply to this message. If you have any questions, please contact us by clicking the following link: Contact Us.
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Email_ID:#010294201051201125280_
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--- On Fri, 12/3/10, macys.checkfree@customercenter.net <macys.checkfree@customercenter.net> wrote:


From: macys.checkfree@customercenter.net <macys.checkfree@customercenter.net>
Subject: You have a new bill from Macy's.
Date: Friday, December 3, 2010, 2:48 PM


You have a new e-Bill from Macy's
e-Bill Information
Biller Account Number: *******7891
Due Date: 12/27/2010
Amount Due: $75.00
Account Balance: $706.73
To pay this e-Bill, click the red CheckFree pay button. You can then change the payment date, payment amount, and payment account, if necessary. To view the e-Bill before paying it, click View e-Bill.
Note: If you have already paid this bill, please disregard this message. It is simply a reminder that you have an e-Bill.
View e-Bill


--------------------------------------------------------------------------------

Is the CheckFree pay button not working? Follow these steps:
1.Go to Macy's Bill Pay and sign in.
2.Find this e-Bill on your e-Bills page.
3.Click Pay or Make Payment next to this e-Bill.


Please do not reply to this message. If you have any questions, please contact us by clicking the following link: Contact Us.
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Please do not delete this section.
Email_ID:#010247131112202119550_
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