Trust the Better Business Breau? Think they'll help you get your refund? Read this -
In recent years, Better Business Bureau gadflys and reports in The Los Angeles Times and on "20/20" have suggested that the organization has at times devolved into a kind of protection racket for corporate reputations -- hand over the annual fee, and say hello to a stellar grade.
That would be a depressing and stark departure from the original incarnation of the bureau. Born in the Progressive Era, it spent decades suing fraudulent companies and pushing for stricter consumer laws.......
Last year, "20/20" filmed two small-business owners who demonstrated, on camera, that they could raise their grades from a C and a C-minus, respectively, to two sparkling A-pluses, just by calling up the bureau's Southern California chapter and becoming paying members.
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From -
http://www.nytimes.com/2011/02/27/yo...pagewanted=all |
If you can get that money back from the company, great. But if you can explain how a company with more than 300 complaints could wind up with an A-plus from the Better Business Bureau, you'd provide a real public service.
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Project HERE.