I"m Fed Up And Taking A Stand

by 13 replies
16
That's it. I'm done with these thieves.

Sale comes in at 11:11

At 11:17 an email comes with the following:


REFUND!

Hello Steven,

I'd like a refund for the pdf's I just bought from you.

Didn't work for me. Sorry.

Enough is enough. If this asshole wants a refund he's going to have to work
for it and go to PayPal to get it.

Enough is enough!
#off topic forum
  • Has anybody ever been fed down?
    • [ 1 ] Thanks
    • [1] reply
    • Immediate refund? No way - you HAVE to wait to make certain his initial payment cleared fully...right? That can take a few days....
  • I know exactly how you feel Steven.

    All you can do is say "Screw 'em" and give them their refund and forget it.

    Frank Kern once said that Dan Kennedy told him if you're not getting a 10% refund rate, you're not selling hard enough.

    That sounds like B.S. to me.
    I interpret that to mean you're not being honest in your sales copy.
    Otherwise, why would 10% of your customers want a refund?
    • [ 1 ] Thanks
  • Sorry Steven, but gosh, I gave it a try for 6 whole minutes. I can make breakfast in 6 minutes, you can't expect me to try something longer than that. I ain't got a lifetime to make it work.
    • [ 1 ] Thanks
  • Some people are just ridiculous. I think he deserves a refund though, can you ethically refuse to refund his money?
    • [1] reply
    • Yes, because PayPal consumer protection does NOT cover digital goods, so
      by law, I don't have to refund him nor does PayPal, especially under these
      obviously bogus conditions.

      But hey, if he wants to put in a dispute with PayPal and ask for his money
      back, he's more than welcome to. I'm just not going to roll over and make
      it easy for him.
      • [1] reply
  • In reaction to all the obvious theft of digital products, I'm thinking that 30 day guarantee should mean you have to wait 30 days to get one -- and if you have used the material ANYWHERE - no shakes. When you can go to the main forum every and any day of the week and see people bitching about what the big deal is about copyright, it's time for some justice for hard workers.
  • We all know this happens. In fact, this is one of several "bogus refund" threads I've seen in the past few months.

    All businesses lose products to theft. That's why loss prevention is such a big business.

    Don't refund this guy and draft a refund policy that you can live with.

    It's not brain surgery.
    • [1] reply
  • Indeed the effort you put out in trying to avoid these serial refunders could be better used in delivering better products/marketing more.

    On top of that if someone really wants a refund they will get it, even if they have to go through hoops with paypal. Sometimes you just need to cut your losses imo.
    • [1] reply
    • Steve I've got the other extreme for you.
      I had someone ask for a refund a year after she bought my e-book.
      Her reason?
      She said her doctor told her she couldn't read it at that time:confused:
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