Host The Name down?

by 6 replies
8
Hi,

Host The Name seems to be down. Unless I missed a maintenance shutdown notice?

Can anybody who has hosting there tell me if you know anything about this?

I mean, even their own site is nowhere to be found...
#off topic forum
  • Hello MarieDi,

    Our website is not down, and it was not down when you asked either.

    You can verify if our website is down, or if it's just you getting blocked our of the site by a firewall by surfing the site through a proxy like this:

    http://3.hidemyass.com/ip-14/encoded...YW1lLmNvbS8%3D

    If it shows up in hidemyass.com and not for you, come in to our live chat immediately and get yourself unblocked.

    So if you cant get to the site, how in the world are you gonna get to the live chat?



    If you for some reason cannot get to the chat, send an email to techsupport (AT) hostthename.com with your IP address and we will check for you.

    Don't know your IP address? -> Click here to find out:
    What Is My IP Address - Shows Your IP Address

    Send us your IP address and let us know you think you're being blocked by the server firewall. Please make sure you are sending emails from the email account on file. We will not see your email unless you are specifically sending it from the email you use to sign in to the member's area.

    After you send a ticket you will get a reply from our support ticket system with a ticket # and a confirmation that we have received your support request.

    If you have any questions, please contact us directly.

    All the best,

    Oscar H.

    HostTheName.com - Los Angeles
  • Hi Oscar,

    Today is Wednesday December 14 at 10:49AM East and can't access server even with this link you provided http://3.hidemyass.com/ip-14/encoded...YW1lLmNvbS8%3D

    Edit : It's back now (5 minutes later) Go figure?

    Mario Bruneau
    • [1] reply
    • My websites which are hosted with them have been down for 4 days straight.
  • I very disappointed with this service! It's down again and again, every time the same. I remember when some guy tell us about this in other thread but I don't believe him and want to try with this cheap price.
    Now I very disappointed. Never use this service again. Ever!
    • [ 1 ] Thanks
  • HostTheName's support team has been very helpful to me so far. However, I'm experiencing a loooooong page load time on a daily basis since quite some time now. Hopefully they'll come up with a solution soon.
    • [1] reply
    • Hmm, well I just switched host away from them. On their main WSO sales thread I posted about an instance where all the files in my cpanel had disappeared.

      Smaller instances when singular domains have gone down happened numerous times prior to that. About 95% of that was without anything happening on my part. I didn't even touch cpanel or my sites. The sites just went down, or some file went randomly missing. Not good stuff to sustain a business.

      They started out strong then it went into the abyss once sites started going down and overall downtime increased. It's a pretty sad feeling if the only reason I am happy with my new host is the fact that my sites will continually be up without my continued worry and constant check of support tickets. I've learned my lesson overall. For hosting you get what you pay for.
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