Where was my upsell offer?
So, I should be happy, right? Yes, I'm happy I had what I did... but... they came out with new features that I would have paid for, and I never saw anything promoting it. I didn't receive the email that said they now could also back up computer programs, too.
Takaway - carbonite is more than worth the annual subscription fee when you need it.... and, back up your programs too... it's a real time saver