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HELP! My WF account has been hacked and tech support isnt working either!!

by johnshaker
15 replies
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Just tried to log in after a few months of being away from the forum.

Got this message

"You have been banned for the following reason:
Your account has been hacked - Please contact WF Helpdesk!"

I went to the help desk and entered the ticket details at least 50 times and kept getting

"CAPTCHA phrase does not match."

So as a last ditch effort I created a new account name to try and reach SOMEONE.

My account name that has been hacked is: TheSalesTechnician
  • Profile picture of the author KimW
    Well,you still need to go through the helpdesk.
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    • Profile picture of the author Tina Golden
      Don't try to register at the Help Desk. Just go straight to submit a ticket and you shouldn't have any difficulty.
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      • Profile picture of the author johnshaker
        Originally Posted by Tina Golden View Post

        Don't try to register at the Help Desk. Just go straight to submit a ticket and you shouldn't have any difficulty.

        Thanks Tina, This is how I have been doing it. Clicking on "submit a ticket" not entering info first.

        Not working
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        • Profile picture of the author Tina Golden
          I'll go do it for you and give Thomas both names so he can figure it out.
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          • Profile picture of the author johnshaker
            Originally Posted by Tina Golden View Post

            I'll go do it for you and give Thomas both names so he can figure it out.

            thank you. thats very kind of you.
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    • Profile picture of the author johnshaker
      Originally Posted by KimW View Post

      Well,you still need to go through the helpdesk.

      I would love to but I cant! As I said its not working.
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  • Profile picture of the author KimW
    She beat me to it.I was looking up your former name and it does say banned. Good Luck.
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    • Profile picture of the author Tina Golden
      I put in a ticket and pointed Thomas to this thread. Not sure if he's around now or not, but he usually fixes things up really fast.
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  • Profile picture of the author Paul Myers
    Yes, your account was compromised. Someone got your password and was using it to send massive amounts of spam via PMs.

    Do a serious check of your computer before you log back into the original account. Make sure you're not harboring malware that will just hand the account back over to the spammer.


    Paul
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    • Profile picture of the author johnshaker
      Originally Posted by Paul Myers View Post

      Yes, your account was compromised. Someone got your password and was using it to send massive amounts of spam via PMs.

      Do a serious check of your computer before you log back into the original account. Make sure you're not harboring malware that will just hand the account back over to the spammer.


      Paul
      Thanks Paul. I have ran multiple virus scans and malware/adware scans over the last several months since I last logged in.

      When will I have access to this account again? Still cant log in.
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      • Profile picture of the author Paul Myers
        John,
        When will I have access to this account again? Still cant log in.
        When Thomas resets your password and lifts the ban, which will happen after you contact him through the help desk.

        Don't pick easy passwords, and never use the same password on more than one site.


        Paul
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        • Profile picture of the author johnshaker
          Originally Posted by Paul Myers View Post

          John,When Thomas resets your password and lifts the ban, which will happen after you contact him through the help desk.


          Paul
          Paul thanks but Unfortunately as I stated above Im not able to use the helpdesk at all. Cant login, cant simply submit a ticket (without logging in)...nothing.

          Thats why I made this post.
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  • Profile picture of the author KimW
    If you can't access the helpdesk you probably have a problem with your OS,browser (try a different one) or as mentioned before,a compromised system. You said you have used "multiple virus scans and malware/adware scans over the last several months " ,but you didn't say which ones.
    Did you try this one?
    Anti-rootkit utility TDSSKiller
    and this one:
    Malwarebytes : Malwarebytes Anti-Malware PRO removes malware including viruses, spyware, worms and trojans, plus it protects your computer
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  • Profile picture of the author Paul Myers
    John,

    The help desk (center link at the top of every page here) works. You do not have to be logged into the forum to use it.

    I have changed the password to that account and lifted the ban. Use the lost password feature to get that sent to the email account you used when you registered.


    Paul
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  • Profile picture of the author johnshaker
    thank you!
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