Any Remote PC Repair Reviews?

12 years ago

Yes ,lots of reviews,botom line,most of those sites install more viruses than they remove.
Why don't you feel you can't fix it yourself?

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Trevor M

12 years ago

Thanks for the reply Kim. I thought as much.

Lol I really know nothing about the technical side of computers. And really didn't want to have to send it in for a few days to get repaired. Scared I'll stuff it up and lose everything!

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socialblast

12 years ago

To be honest I wouldn't trust any of those services online. Try looking in your local newspaper for PC repairs and if you have too have it done remotely, ask them if they provide that service.

This is probably the safest method.

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mojojuju

12 years ago

As Kim said, I've heard that a lot of these remote PC repair services are big time scams and can violate your privacy or screw up your computer. Some of them advertise themselves to make it seem as if they work for Microsoft and offer official support.

My brother in law used one of these services and he is convinced to this day that Microsoft fixed his computer.

It's better to get somebody you can trust.

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KimW

12 years ago

I'd look for a local person then,or get recommendations from friends and neighbors.
If you can give detailed info about the virus may be able to tell you how to fix it yourself.Let me know if interested and I will PM you the info I would need.
Good Luck.

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Trevor M

12 years ago

Originally Posted by KimW

I'd look for a local person then,or get recommendations from friends and neighbors.
If you can give detailed info about the virus may be able to tell you how to fix it yourself.Let me know if interested and I will PM you the info I would need.
Good Luck.

Originally Posted by mojojuju

As Kim said, I've heard that a lot of these remote PC repair services are big time scams and can violate your privacy or screw up your computer. Some of them advertise themselves to make it seem as if they work for Microsoft and offer official support.

My brother in law used one of these services and he is convinced to this day that Microsoft fixed his computer.

It's better to get somebody you can trust.

Thanks guys!

I took your advice and took it to a local repairer. It costs a bit more... but better to be safe than sorry!

- Trevor

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KimW

12 years ago

I have a report written that I keep saying I am going to put out soon on doing this yourself.
Maybe one day soon.....
Glad you got it taken care of.

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tagiscom 12 years ago

Hi Trevor, sorry to hear about that, just a word of warning about getting it repaired somewhere else!

I heard about someone that got their OS reinstalled, to fix an issue, and he installed the latest version of Word.

This version was a free trial, which the repairer unfortunately registered, so when it expired, and the individual tried to install the original Word 2003, it refused to install.

So, make sure if you have an old version of Word or don't want to spend the $130 to buy the latest version that you ring your repairer, just in case he has to reinstall your OS, or for some reason reinstall the programs,, etc.

I had the latest version of Word on my Laptop, (free trial version) when l bought it about a year ago, and made sure that l didn't register it, (even thought it pestered me to death to do so) or my Word 2003 would be a right off!

Shane
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KimW

12 years ago

When I had my shop I would warn the customer about the possibility of such a situation happening. I'd let them know if they wanted me to install any additional programs they would have to provide me with their own valid Product keys.

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seasoned

12 years ago

Trevor,

The idea of people being technical is really overblown. Genius is often spread around like a genius can do ANYTHING, etc... they CAN'T! They said people playing video games are good with computers. Most AREN'T.

MOST "technical" people use anti virus programs. GRANTED, if things get TOO involved, they may go into the registry, run other programs, clean up things manually from a safe boot, etc... but most DON'T! The antivirus programs do a good job in MOST cases.

And a good antivirus program is worth a LOT more than a one time cleaning.

BTW the great majority of the remote cleaning services ARE scams!

Steve

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KimW

12 years ago

Steve is right.
My report actually tells how to fix the majority of your possible virus problems with free tools ,but nothing beats a good anti virus program.
But even those of us in the business can't agree on what one is a good one.

PS: but don't buy into the Macite's propaganda that Macs don't get viruses.

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waterotter

12 years ago

I've had three phone calls today from so-called remote 'computer technicians' insisting my computer has been infected with the dns-changer virus. My computer is fine and I took appropriate steps ahead of time to limit it's vulnerability.

I would never trust my tech problems to a complete stranger, nor allow them remote access to my computer - I guess I need to give them credit for utilizing the powers of free publicity awarded this so-called virus.

Hope all warriors are fine and in need of no such services.

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tagiscom

12 years ago

Yeah, when you first buy a computer, possibly without an antivirus program installed, you will get "the sky is falling messages from company's everywhere, that your computer is seriously infected and your OS will collapse at any minute of you don't spend the $35 bucks with them to clean things up.

I almost fell for this crap, but realized later that eventhough my computer had some small viruses, it wasn't life threatening!

And l agree some or maybe most repairers will just run a couple of antivirus programs first before anything else.

Norton eventhough it is pretty good, becuase it has been around for a while, attracts a lot of hackers. Which means that no matter how you scan, or even if you get a heavy duty scan done, it will miss some!

Malware Bytes, Anti Marware, is the one l use, to clean up the viruses that Norton misses, and it is a good one to download for free and have on your computer.

If your computer starts having kittens, you can do a full system scan with this one, instead of mucking around forever with Norton tech, support, etc.

Shane

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seasoned

12 years ago

Originally Posted by tagiscom

Yeah, when you first buy a computer, possibly without an antivirus program installed, you will get "the sky is falling messages from company's everywhere, that your computer is seriously infected and your OS will collapse at any minute of you don't spend the $35 bucks with them to clean things up.

I almost fell for this crap, but realized later that eventhough my computer had some small viruses, it wasn't life threatening!

And l agree some or maybe most repairers will just run a couple of antivirus programs first before anything else.

Norton eventhough it is pretty good, becuase it has been around for a while, attracts a lot of hackers. Which means that no matter how you scan, or even if you get a heavy duty scan done, it will miss some!

Malware Bytes, Anti Marware, is the one l use, to clean up the viruses that Norton misses, and it is a good one to download for free and have on your computer.

If your computer starts having kittens, you can do a full system scan with this one, instead of mucking around forever with Norton tech, support, etc.

Shane

CAREFUL! CAREFUL! Those sites KNOW you won't fall for that garbage. The way many work is that they try to make a realistic screen, and get you to get a button. M/S in their infinite stupidity put a MAJOR flaw in windows bank in like 1984. Yep, it is a major DESIGN FLAW! DESIGNED into the system! OH, it is usually ok if you aren't hooked up through TCP/IP, download stuff, etc... But that all changed DECADES ago. Since the O/S is BUILT around that flaw, it can't really be patched. They TRIED patching XP as much as they dared several years ago. They had some other idiot try to fix it in VISTA.(That would probably be OK if windows was fast and did things in the order requested, but THAT isn't the case EITHER!) Windows 7 is better, but still heavily setup with flaws.

Anyway, that flaw means that once you click that button, and you may not even have to do THAT, you give THEM control! And they will INSTALL viruses on your system. Sometimes, they lock your system up so that they are the ONLY easy way out. Frankly, I NEVER trust such garbage.

As for that design flaw? Almost EVERY virus today spreads via that flaw.

So if you REALLY want to be safe, it might be best to just literally turn the system off, reboot, and try another site. Clicking ANY button might be the trojan that starts their process. Trojan may seem incorrect here, but they ARE often made to look like SYSTEM messages and do the OPPOSITE of what they likely claim.

steve

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seasoned

11 years ago

Originally Posted by waterotter

I've had three phone calls today from so-called remote 'computer technicians' insisting my computer has been infected with the dns-changer virus. My computer is fine and I took appropriate steps ahead of time to limit it's vulnerability.

I would never trust my tech problems to a complete stranger, nor allow them remote access to my computer - I guess I need to give them credit for utilizing the powers of free publicity awarded this so-called virus.

Hope all warriors are fine and in need of no such services.

Wouldn't happen to be over skype, would it? I have had the EXACT same experience! ONLY since, and through, skype.

Steve

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waterotter 11 years ago

Originally Posted by seasoned

Wouldn't happen to be over skype, would it? I have had the EXACT same experience! ONLY since, and through, skype.

Steve

No, Steve. The calls have always been received on a landline phone.
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JustinDupre

12 years ago

I'm not too keen in that remote repair stuff. Better fix it yourself by updating your antivirus definitions and running a scan. Most Security software automatically clean your PC of infection.

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speedbird

12 years ago

You can get Kaspersky 2012. It is the most effective anti-virus we have around

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KimW

12 years ago

Originally Posted by speedbird

You can get Kaspersky 2012. It is the most effective anti-virus we have around

Actually, that is just your opinion.
Otheres here would say the same about their favorite.

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djjava

11 years ago

Hey, I know this post is old but it caught my eye. Yes there are tons of companies that are scam artists out there and many of them are difficult to understand because they outsource everything to India. But just wanted to share our favorite one that I have been using for my small business for 3 years. They were recommended by a friend and I swear by them. Completely in the USA and they are very honest. I think they are on the east coast somewhere. www.boxaid.com

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seasoned

11 years ago

Originally Posted by djjava

Hey, I know this post is old but it caught my eye. Yes there are tons of companies that are scam artists out there and many of them are difficult to understand because they outsource everything to India. But just wanted to share our favorite one that I have been using for my small business for 3 years. They were recommended by a friend and I swear by them. Completely in the USA and they are very honest. I think they are on the east coast somewhere. www.boxaid.com

You DO realize that this post SCREAMS *******SCAM*******, RIGHT? It is like you joined JUST for this, and your word means ********NOTHING*********! So WHY should anyone listen?

I still say don't even click the link! Remote repair services are generally the WORST of all worlds!

1. They need a lot of access. BAD, and not always possible!
2. They must use certain vectors. BAD, and not always possible!
3. They must use the internet, and likely DNS. Sometimes the LAST thing you want to do!
4. The person doing it may be a person. SECURITY RISK!
5. The entity is UNKNOWN! SECURITY RISK!

PROGRAMS and instructions are better. Something that can be run in an isolated mode(IMPOSSIBLE to reliably do on the internet) is best. Using some trusted service is best.

HECK, look at the SQL slammer worm! The ******FIRST****** thing any decent person should have done, and most did, is REMOVE IT FROM THE NETWORK!

Steve

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djjava

11 years ago

Originally Posted by seasoned

You DO realize that this post SCREAMS *******SCAM*******, RIGHT? It is like you joined JUST for this, and your word means ********NOTHING*********! So WHY should anyone listen?

Steve, lighten up, not trying to scam anyone. No one has to listen to me. This entire site is a community for learning stuff from each other. I just made a simple recommendation. If they think my recommendation based on personal experience is crappy then thats fine. Nothing wrong with that.

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KimW

11 years ago

Join Date :Today.
Revives old thread and places a link in it to a business.
You may have good intentions completely but the fact is many of us have been around the block a few times.

As Steve says, this does appear suspect.
If your intentions are good, stick around make some more posts and let us develop a sense of who you are and future posts will be given more credence.

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waterotter

11 years ago

Originally Posted by KimW

Join Date :Today.
Revives old thread and places a link in it to a business.
You may have good intentions completely but the fact is many of us have been around the block a few times.

As Steve says, this does appear suspect.
If your intentions are good, stick around make some more posts and let us develop a sense of who you are and future posts will be given more credence.

I thought all new members were required to pay a registration fee of $10? This member is new, yet not a registered member. :confused:

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KimW 11 years ago

Originally Posted by waterotter

I thought all new members were required to pay a registration fee of $10? This member is new, yet not a registered member. :confused:

Good Question for Paul?
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seasoned

11 years ago

Despite what ANY may think of me, hopefully they realize that if I EVER heard of some fantastic way to remove viruses, I would be quick to laud it, and advertise it. HECK, if it had an affiliate link, I would promote it ALL over.

It simply hasn't happened. I DO support trusted ones, and will concur on THEIR effectiveness, but that is about it since they aren't a panacea. But if there is an untrusted one, or one that could be dangerous, I will emphasize THAT as well.

Sorry!

Steve