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Anybody using IXXO Cart - no access today?

by JamesCousineau
1 replies
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Was wondering if there was anybody using IXXO Cart (located in Germany) and know what has happened to them today. Sites are down and therefore cripples the admin panel because it always 'calls home' to validate the license each time you want to admin your cart.

All their related sites are down, their North American toll-free seems to go to a gov't office and no answer at their domain admin phone number in Germany.

Stress level is increasing as the hours go by

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  • Profile picture of the author JamesCousineau
    I am sure we have all experienced downtime due to hardware issues. This notice from IXXO Cart makes me feel a lot more comfortable:

    Update from IXXO Cart:

    We are currently experiencing issues with one of our servers. If your IXXO Cart License is on this cluster and it is currently down, this is the reason. We don't have any additional information at this time, but we will update this post as soon as we have more specific details. We apologize for any inconvenience this causes and we hope to have everything back up shortly.

    Update: This issue was caused by a power strip failure in one of our server racks. We have the datacenter engineers on their way to the datacenter to resolve the issue. We don't have an ETA on when things will be fixed, but we are doing all that we can to remedy this issue as soon as we possibly can.

    Update: For the most part, this issue has now been resolved. The datacenter engineers were quick to respond and resolve the problem with the circuit breaker. There was a small handful of servers that weren't booting up correctly, so we had to go through and manually reboot them. We have most of the services back up and running, but there are still a few PS servers that we're still working on. We should have those all back up and running shortly. We'll post one final update once we're confident everything is resolved.
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