What happened with Flippa support?

Hi Motley,

No, we haven't hired remove VAs to handle our support requests. I had a look at your account, and I can shed some light into what happened and why you received the response you did, if you'd like.

Our three Customer Support agents work out of our office in Melbourne. They're very much part of the team, and not simply an afterthought. We do take a hard line on duplicate accounts and potential fraud, however, and don't hesitate to suspend accounts when warranted.

Yeah have had the same experience recently with them completely ignoring my legitimate questions and just replying with a scripted reply with no care or interest in my case.

This has been a trend that has developed over the last 3-6 months and has only been getting worse.

I have recently moved away from them and never do business there anymore personally. If I want to sell domains i'll go to Sedo, Afternic etc.
If I want to sell a high end site then I would go through a trusted broker like Thomas Smale from the WF.

I also noticed the traffic levels to my listings going right down for some reason over the prior few months but that's a seperate issue. Overall they seem to have gone the way of many companies that start out good and helpful and then they outgrow themselves without much idea of how to deal with that growth.

Edit: My personal experience over the last six months:
Their fees have gone up, customer service has gone down and the traffic to my listings also went down.
Result: I exited and moved elsewhere!

Joel

@Joel, I'm sad to hear about your bad experience, however I'd rather do all I can to get my Flippa account back.

try to call theme, Last years, i got similar problem with you, flippa give be good support

Hi Motley -- I got your email, and I'll reply privately, which I think will be more productive for both of us

If anyone else has questions about our customer support, feel free to ask either here on the forum or via private message.

OLechat,

I submitted a bug that I encountered on my Flippa auction which caused almost all of my pending bids to be erased. Can you provide me with an update on what is going on with this? I haven't received any communication from your support staff that this would be looked into. I would hate for something like this to happen to someone else.

Thanks.

Hi guys,

I have had a similar issue. First of all I am by no means a Flippa expert however here is my summary of events.

Signed up with Flippa with a personal account over year ago trying to sell a website that was doing well. I over priced it and didn't sell so like most people didn't pursue it. Then about a couple of months ago returned to Flippa with a bunch of sites and domains that I had personally built up and had about 75% success in selling them building up a steady base of enquiries.

Then mentioned the opportunity to my brother and business partner as an additional income stream in the tough days of marketing. We own 2 uk limited companies. So my brother signs up on behalf of our business. We now have 2 accounts..one for my personal sites that I have built up in my spare time and one account that my brother runs to sell sites that our business has set up - that go through our books etc.

Now to my shock I today receive a notice that my account has been banned for "spamming" which I find hard to understand. The only active messaging I have carried out is thanking a bidder fir their bid out of courtesy with a standard "thank you for your bid" response and letting a couple of contacts know when I ave new listings available at their express wish.

I hate receiving spam and only yesterday reported a member on Flippa for sending me spam on 2 auctions promoting an alternative to Flippa . I now see that my brothers account has been suspended because of th link to my account.

This is all a bit too much after the hard work, investment and effort that has gone into building up sites not even to e given any guidance on the matter let alone a warning. I like most tend to scan over t and c during sign up but I have a god judgement on what is right and wrong when it comes to abuse of a platform.

What is even more ironic is that I have just set up a social community that is based on promoting Flippa with help guides, video tutorials and advocating that people should not transact outside of Flippa.

I have raised a ticket which has been deleted without response. I feel that my name has been sullied as I have two reputable social media agencies.

If I could be told what I had done wrong would help, I certainly would not do it again.

Would appreciate ant advice on here. I am about to post this example on some other forums and business help centres but if you could provid some guidance it would help.

Thanks

Tom

Hi Tom, sorry to hear about such sad experience. If I were you I would send same explanation to the Flippa's support.

Flippa is about to prevent any guidelines violations that might harm Flippa's users. They think if you have two accounts, you are on the way of scamming people. In some cases they are right, in other not. As I was said by a Flippa stuff member, "our customer support's directive is to err on the side of caution when it comes to suspending accounts, which generally benefits our users but can lead to frustrating situations such as yours."

I hope, one day they will invent an algorithm allowing them to weed scammers without punishing honest users, but I realize this won't be easy.

Hey everyone,

Tom and I resolved this over email last night, but I wanted to chime in and support what Motley just posted.

We are absolutely unapologetic about how tough we are with scammers and duplicate accounts, but there are sometimes cases where false positives occur. Getting in touch with our customer support and providing all relevant information in a calm manner is the best way to have this resolved quickly.

I listed a domain to resell as first listing, It's been more than 24 hours, I dint get any response from the flippa support. Wondering how they are claiming number 1 marketplace to buy / sell websites while having such support response.