How would you all handle this situation?

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I'm curious what you all think of the following situation that happened to me, when I was getting gas, and how you would all handle this:

I pulled in to the gas station and asked for $20 worth of regular gas and told the attendant that I was paying in cash (I only had a $20 bill and three $1 bills on me at the time. The cash price is cheaper than if you don't pay in cash.)

A couple of minutes later, the attendant comes to my window and tells me that he accidentally put close to $40 worth of gas in my tank ($39.42 to be exact). I told him that I only had the $20 bill on me and he said, "Well, you can pay the rest the next time you're here."

I'm curious how my fellow Warriors would have handled this situation and I'll post later on to tell you how I responded and what happened after this. Indeed, though, this was a rather scrupulous situation, because the gas was now in my car, which I would of course use, but the attendant gave me twice as much gas as I asked for.

Just curious how all of you would have handled this, so please reply and let me know what you would have done if you were me. I'm curious as to whether people think that I should have paid the remaining balance on my next trip to the gas station.

-Terry
  • Profile picture of the author lcombs
    Attendants mistake.
    You owe them $0.
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    • Profile picture of the author Daniel Evans
      I wouldn't have agreed to pay the extra.

      Daniel
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  • Profile picture of the author travlinguy
    If I could verify the gas was actually in the tank I'd pay the difference. If I didn't have the money with me I'd pay it the next time. I realize I'm probably not obligated to pay but I would anyway even though it wasn't my fault. I've had people forgive similar mistakes of mine over the years.
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  • Profile picture of the author yukon
    Banned
    That's the thing, is/was the extra gas actually in your gas tank?

    If the extra gas was actually in your cars gas tank, personally I would pay for the gas, people are human, they make mistakes. Doesn't sound like the gas attendant was rude, after reading OP.

    BTW, where do you get gas that has a gas attendant, do you mean the cashier, or was it actually full service gas station? I'm asking because you would know If you put $40 worth of gas in your tank If you personally pumped the gas.
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  • Profile picture of the author yukon
    Banned
    Once back in 2000 I was driving up around Ashville, NC (US), I was driving a new full size Dodge pickup truck (gas hog). I stopped at this small but very busy gas station off the interstate, keep in mind this is back when you didn't have to pay for the gas up front (cash). I pumped $40 worth of gas, went in to pay at the register, the lady asked If I pumped $20 worth of gas, I said no, I pumped $40, she said no, you pumped $20. I didn't have time to debate the subject & the lady was very nice, I laid $40 on the counter at the cash register & walked out.

    Before I got in the truck to leave I double checked the gas pump to see If I did in fact pump $40 worth of gas, sure enough, exactly $40. I just smiled & drove off.
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  • Profile picture of the author DoWhatWorks
    Thanks for all of your posts. All of your responses covered the range of emotions and responses I had to this situation.

    I realized that I should have given a little more detail instead of just the facts of what happened, because there were more factors that played into my decision:

    This is a local, full service gas station in my neighborhood. I'm very friendly with the owner and we always have a nice conversation whenever I'm there. This new attendant he just hired spoke very broken English and it was very clear to me that he is new to this country and perhaps not familiar with how American business culture works. Some of you might say that this is all irrelevant, and you may be right, but this was just my take on things. At any rate, after he made the mistake, I could see his face really drop and almost turn white. He got a bit rude with me and said, "You'll pay this the next time you're here, yes?" I replied by saying, "Why should I pay? You made the mistake." The attendant then looked at me and said, "Get out of here." The owner then came over and apologized. I basically just laughed and looked at the attendant and said, "Ha, you're telling me to get out of here because you made a mistake?" and I drove away. I could see the owner was embarrassed as he apologized and tried to smile.

    As I drove away, I thought of a few different things: First, I thought about how I'm friends with the owner and he is really just a nice, hard working business owner. I then thought about how difficult life must be for this gas station attendant who probably has a very hard time understanding and adjusting to how things work in this country. I then also thought about the fact that the extra $20 of gas that he put in my gas tank was probably going to come out of his pay and that would probably be about a half a day's pay for this man.

    So, while I felt that I didn't have the obligation to pay, I felt that a better lesson could be taught by paying, so I drove over the bank, took out the money, and drove back to the gas station. As I pulled into the gas station, I drove over to where the owner was and he smiled, kind of in an embarrassed way. I gave him the extra $20 and he gave me the change since the extra gas was a little short of another $20. I just looked at him and said, "You know, I'm doing this because you're a nice guy and I like you, but that really wasn't right of him to tell me to get out of here because he made the mistake." The owner just shook his head and said, "I know. I'm sorry."

    As I drove away, I wondered if I really did the right thing to drive back with the money, or if a better lesson could have been taught to this gas station attendant if the money had in fact been taken out of his pay. I then just basically thought about how the owner will likely speak to him, tell him the way business works in this country, and maybe enough of a lesson is learned in that sense. I also now know that the next time I go to the gas station, the owner and I can still have our nice conversations, without the uncomfortable feeling looming over us, due to the weird situation that took place. After all, I would be using the gas, and the next time I would have needed gas, I would be going back to his station anyway. So, I felt like it was one of those situations where I didn't have the obligation to pay, but I felt like more harm than good would have come out of not paying, for the gas that was now in my gas tank anyway. At least, that's just how I saw it.
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  • Profile picture of the author yukon
    Banned
    Look at it like this, now each time you go back to that same gas station to buy gas, you can always joke with the owner & ask how much free gas they're giving away today?

    Buy a gallon, get a free gallon?
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  • Profile picture of the author Dennis Gaskill
    I believe in the golden rule. One look at my gas gauge would tell me if he put in the extra. If I thought he did, I'd pay the next time I was in the area. I'm also the kind of person that tells the attendant if they undercharge me, or give money back if they give me too much change.
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    • Profile picture of the author DoWhatWorks
      I definitely agree with you on that, Dennis. The thing that made me take pause for a moment was his attitude with me, suggesting that I owed him the money from the start. When I told him I didn't have the cash on me, to make up for his mistake, his response was that he wanted to make sure I'd come back with the money. Then, he told me to "get out of here" when I questioned him about why I should pay for his mistake. Overall, it was his rudeness and general ignorance that made me question whether or not I should pay him the money, as a result of his mistake. When I thought about the fact that he was most likely new to this country and that this would probably come out of his pay, plus the fact that the owner is a nice man, I decided to take the high road. I think I could have gone either way on this one, though, given his fairly nasty demeanor, after he was the one who made the mistake.

      On another somewhat funny note, I just got back from the grocery store and, as I was walking to my car, a young man came up to me, telling me that he accidentally thought that my car was his car, and that he accidentally broke his car key in the door of my car. Fortunately, I have a keyless entry, so it didn't effect my car. After he explained this to me, he looked at me, asking what I think he should do and I suggested he call Triple A or a tow truck company, to help him get into his car. His response was that he made an annoyed face at me and walked away. I guess I was supposed to do something else to help him, in his mind. Apparently, today is the day when I'm getting all sorts of people angry and annoyed at me for their mistakes and for them doing things to my car that I never asked for. :confused: I'll have fun trying to get his broken car key out of my car door tomorrow. Yay!! :rolleyes:

      -Terry

      Originally Posted by Dennis Gaskill View Post

      I believe in the golden rule. One look at my gas gauge would tell me if he put in the extra. If I thought he did, I'd pay the next time I was in the area. I'm also the kind of person that tells the attendant if they undercharge me, or give money back if they give me too much change.
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      • Profile picture of the author Dennis Gaskill
        Originally Posted by DoWhatWorks View Post

        I definitely agree with you on that, Dennis. The thing that made me take pause for a moment was his attitude with me...
        Terry, his attitude wasn't the greatest, but it may be that he has to pay for mistakes. That's not unheard of -- what is unheard around here is full-service gas stations! I don't know of any within 50 miles of here.

        Anyway, I'm not passing judgment on what you or anyone else would do. It's a full-time job just running my own life.

        On another somewhat funny note, --- His response was that he made an annoyed face at me and walked away. I guess I was supposed to do something else to help him, in his mind.
        Is it possible he was just making a face because he didn't like the realization that his error was going to cost him money, and it was made in your direction but not really at you?
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        • Profile picture of the author DoWhatWorks
          Hi Dennis,

          That's funny, I figured full service stations were all over the US. Rest assured, though, it's not full service like how it was back in teh 50's or 60's, where full service meant that they'd top off your fluids, check your tire pressure and add air if needed, etc. Here in NY, "full service" just means that you pay a lot more for them to pump the gas into your car for you. This particular station doesn't offer self serve as an option.

          I think you're definitely right, Dennis. I got the distinct impression that his attitude came out of a place of fear and realization that he was going to have to pay for his mistake, which is probably several hours of work for him. That's definitely a large reason why I went back and gave the owner the extra $20.

          As far as the man who broke his car key in my car door, you're probably right on that too. Since it was late at night, though, and he and I were the only two people in the parking lot, the whole thing seemed a little suspicious to me, so I kept moving towards my car, while speaking with him. The fact that this happened shortly after the gas station incident, though, made me wonder if I had a bumper sticker on my car today that said, "See how you can mess with this car today! Don't worry, the owner of this car will pay for anything you do to it!" (haha)

          -Terry

          Originally Posted by Dennis Gaskill View Post

          Terry, his attitude wasn't the greatest, but it may be that he has to pay for mistakes. That's not unheard of -- what is unheard around here is full-service gas stations! I don't know of any within 50 miles of here.

          Anyway, I'm not passing judgment on what you or anyone else would do. It's a full-time job just running my own life.



          Is it possible he was just making a face because he didn't like the realization that his error was going to cost him money, and it was made in your direction but not really at you?
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          • Profile picture of the author Kay King
            I gave him the extra $20 and he gave me the change since the extra gas was a little short of another $20. I just looked at him and said, "You know, I'm doing this because you're a nice guy and I like you, but that really wasn't right of him to tell me to get out of here because he made the mistake." The owner just shook his head and said, "I know. I'm sorry."
            I don't care much for that part. You made the right decision - to pay. It wasn't your mistake - but in a few days you'll need $20 more in gas and he was asking you to "pay later" and admitting it was his error.

            You ruined it for me by complaining about the guy again when you went back to pay...and by forcing the owner to apologize again. When you make a decision like this - counts more if you do it with what my Grandmother called "good grace".
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          • Profile picture of the author Dennis Gaskill
            Originally Posted by DoWhatWorks View Post

            That's funny, I figured full service stations were all over the US. Rest assured, though, it's not full service like how it was back in teh 50's or 60's, where full service meant that they'd top off your fluids, check your tire pressure and add air if needed, etc. Here in NY, "full service" just means that you pay a lot more for them to pump the gas into your car for you. This particular station doesn't offer self serve as an option.
            They may be all over the U.S. for all I know, except for here. By "full service" I was only referring getting your gas pumped for you.

            I do remember when they called them "service stations" though. And gas was 35 cents a gallon. You could say, "Fill her up and check the oil" and know it wouldn't cost more than ten bucks. Sigh.
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  • Profile picture of the author SteveJohnson
    I would have paid too, even if I had to swing back by. People make mistakes. I would, though, have to see the pump to verify that the extra actually got put in there - I have 50+ gallon tank on my pickup so $20 worth of gas won't even move the needle.
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