Should I file a PayPal dispute?

by iLyn
17 replies
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So I bought a WSO here at WF and with all honesty the product is good just not what I expect it to be. Like I know 80% of it already. So long story short I emailed the seller and ask for a refund.

I waited like a whole week for a reply, when all along I can see him online here. So I made another attempt.

He didn't refund me but instead, to be fair to him, offered me something else. I have to decline. So I politely ask for my money back again.

No answer for couple of days. Emailed again and told him im not waiting for more days. He replied back immediately saying he will take care of it once he gets home.

Its nearly 24 hours again..no refund.

I have nothing against the guy, i think he's really a good one. Im just starting to get annoyed.

Is this enough ground for a dispute? I hate to do that but penny for your thoughts...

Thank you!
  • Profile picture of the author tagiscom
    Yep, if he was on holiday, he could still access his Paypal account and press a few buttons to initiate a refund.

    I have done this enough times with a*****'s that knock off someones CC numbers, and get my product for free!


    I would give him the benefit of the doubt, or maybe another day or two, but it seems dodgy to say the least.


    Or he is putting you at the bottom of his to-do list.


    I have bought a dodgy WSO in the past, and unfortunately they are very good at BS, responses. Although that one, did do refunds quickly. Although after a month or two, when his PP account got banned, then that was that!


    Send him an email saying that you want to trust him, but will have to initiate further proceedings, if it takes so many days, regardless.


    I also dealt with a dodgy programmer, that did a good job initially but tended to put me at the bottom of his list, and made up every excuse under the sun, as to why he couldn't finish it!


    I later realized that he kept going on continuous holidays with his girlfriend, and kept stalling.

    So, l said, sorry but l will have to inform the outsourcing site, etc about this, if it isn't delivered by a months time.

    He kept stalling, and l did more or less get a contract stating that l owned what was done, and most of it was done as well.

    And gave up after that, so if he keeps stalling, you will have to set a reasonable time for reimbursement, because as l said before, PP, refunds are "see-spot-run" events, or very quick and easy, so he doesn't have many leg, excuses!

    Good luck.


    Shane
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    • Profile picture of the author KimW
      Originally Posted by tagiscom View Post

      Yep, if he was on holiday, he could still access his Paypal account and press a few buttons to initiate a refund.

      I have done this enough times with a*****'s that knock off someones CC numbers, and get my product for free!


      I would give him the benefit of the doubt, or maybe another day or two, but it seems dodgy to say the least.


      Or he is putting you at the bottom of his to-do list.


      I have bought a dodgy WSO in the past, and unfortunately they are very good at BS, responses. Although that one, did do refunds quickly. Although after a month or two, when his PP account got banned, then that was that!


      Send him an email saying that you want to trust him, but will have to initiate further proceedings, if it takes so many days, regardless.


      I also dealt with a dodgy programmer, that did a good job initially but tended to put me at the bottom of his list, and made up every excuse under the sun, as to why he couldn't finish it!


      I later realized that he kept going on continuous holidays with his girlfriend, and kept stalling.

      So, l said, sorry but l will have to inform the outsourcing site, etc about this, if it isn't delivered by a months time.

      He kept stalling, and l did more or less get a contract stating that l owned what was done, and most of it was done as well.

      And gave up after that, so if he keeps stalling, you will have to set a reasonable time for reimbursement, because as l said before, PP, refunds are "see-spot-run" events, or very quick and easy, so he doesn't have many leg, excuses!

      Good luck.


      Shane
      Have to disagree with you here Shane.
      If someone is on holiday they may actually be on holiday,meaning no work at all.
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      • Profile picture of the author tagiscom
        Originally Posted by KimW View Post

        Have to disagree with you here Shane.
        If someone is on holiday they may actually be on holiday,meaning no work at all.

        No, he had access to his mobile, that is why he could respond while on holidays, but not work on the project.

        And as soon as he more or less got back he put me at the back of the Que and did other quicker projects, eventhough the time l was waiting dragged on for months!

        Then as soon as he got back, he seemed to plan another holiday.


        With his girlfriend!


        He lives in a depressed country, so understandably got away to a nicer loc, as much as possible. But after a month or two of stalling and BS'ing me around l had enough, and set a 1 month time limit, or Facebook and his freelancing sites would be informed.

        All this did was to get him into BS,ing more or stalling more, but l did get most of it done and would have to pay another programmer at least $100 to finish it!


        I had made the mistake of not researching his, freelancing page, or his Facebook page. If l did, l would have avoided him like the plague, and paying up front another big mistake.


        Later on l found his FB page was taken down, so....:rolleyes:


        I could finish this WSO, but the associated costs and time and limited profits, puts me off the idea, but maybe one-day?


        Shane
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        • Profile picture of the author Dennis Gaskill
          Originally Posted by tagiscom View Post

          No, he had access to his mobile, that is why he could respond while on holidays, but not work on the project.
          How do you know this?

          Not everyone has a mobile device or laptop. Because he was logged in is no guarantee he was viewing the forum. I usually have the forum loaded in one tab all the time, but I'm not here all that time. I might be working in another tab or another browser, or not using a browser at all. It's just convenient to have on the ready.

          I'm not saying you're wrong, I have no way of knowing. The point is, there are possible explanations you don't seem to be considering.

          @ iLyn - If I found even one piece of new information that helps my business I generally consider it money well spent if it was a low cost purchase. The more you know, the harder it is to come by these useful nuggets.

          If you have much experience or have studied a subject a lot, expecting to find more than 20% new information on the same subject in one new product is to have unrealistic expectations, in my opinion.
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          • Profile picture of the author Kay King
            I believe there's a proper place to ask for a refund (contact form/email/support)
            I agree with you on that. However, if you are not getting the response you want it would be logical to post something in the thread before starting a Paypal dispute...in my opinion.
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  • Profile picture of the author sbucciarel
    Banned
    I wouldn't have even bothered with a refund request. You did say that you only knew 80% of the material and that it was good. So you got 20% new material and the WSO was good. Not the seller's fault that you knew some of the material. Kind of your job to determine whether or not a product will be useful to you before buying it.
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    • Profile picture of the author MikeAmbrosio
      Originally Posted by sbucciarel View Post

      I wouldn't have even bothered with a refund request. You did say that you only knew 80% of the material and that it was good. So you got 20% new material and the WSO was good. Not the seller's fault that you knew some of the material. Kind of your job to determine whether or not a product will be useful to you before buying it.
      I agree here. If you got 20% new information out of ANY I.M. product I consider that a great find. I bought products where I got maybe ONE new or different nugget of information which made the price worth more than what I paid.

      However...

      If you want to have repeat customers and cut back on poor reviews, etc. then when someone asks for a refund you make it a priority. Especially if you make a "No Questions Asked..." kind of refund. It's part of doing business.

      Not sure where the seller is from but if he's here in the US, wait until after the holiday weekend. Then if no response, dispute.
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    • Profile picture of the author iLyn
      Originally Posted by sbucciarel View Post

      I wouldn't have even bothered with a refund request. You did say that you only knew 80% of the material and that it was good. So you got 20% new material and the WSO was good. Not the seller's fault that you knew some of the material. Kind of your job to determine whether or not a product will be useful to you before buying it.
      You are right but it was a no hoops, no questions asked refund guarantee. So I thought I was qualified for a refund, I took my chance.

      And he could have just email me promptly that I can't refund? I have no problem with that. I wouldn't even insist. I just need a yes or no from him. (He said yes by the way)
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  • Profile picture of the author RobinInTexas
    Originally Posted by iLyn View Post

    So I bought a WSO here at WF and with all honesty the product is good just not what I expect it to be. Like I know 80% of it already. So long story short I emailed the seller and ask for a refund.

    I waited like a whole week for a reply, when all along I can see him online here. So I made another attempt.

    He didn't refund me but instead, to be fair to him, offered me something else. I have to decline. So I politely ask for my money back again.

    No answer for couple of days. Emailed again and told him im not waiting for more days. He replied back immediately saying he will take care of it once he gets home.

    Its nearly 24 hours again..no refund.

    I have nothing against the guy, i think he's really a good one. Im just starting to get annoyed.

    Is this enough ground for a dispute? I hate to do that but penny for your thoughts...

    Thank you!
    Was there an unconditional money back guarantee?

    Also as Suzanne pointed out you got what you paid for, if not what you hoped for. More than half of the WSO's are 90% the same old stuff presented from a slightly different perspective.

    In any event, give him a couple of days AFTER the holiday before you dispute it. Regardless of the fact that another poster finds it simple to conduct business anywhere, not everyone does business on their laptop while on vacation.

    There's a difference between posting messages on a forum and doing business.
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  • Originally Posted by iLyn View Post

    So I bought a WSO here at WF and with all honesty the product is good just not what I expect it to be. Like I know 80% of it already. So long story short I emailed the seller and ask for a refund.

    I waited like a whole week for a reply, when all along I can see him online here. So I made another attempt.

    He didn't refund me but instead, to be fair to him, offered me something else. I have to decline. So I politely ask for my money back again.

    No answer for couple of days. Emailed again and told him im not waiting for more days. He replied back immediately saying he will take care of it once he gets home.

    Its nearly 24 hours again..no refund.

    I have nothing against the guy, i think he's really a good one. Im just starting to get annoyed.

    Is this enough ground for a dispute? I hate to do that but penny for your thoughts...

    Thank you!
    You should get your refund if you feel the need to (as long the product's warranty is still in play).

    I've had to do so previously as there are scammers on the warrior forums as anywhere else
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    • Profile picture of the author Kay King
      You say the product was good so you weren't scammed. He has said he will refund - so take it public in his WSO thread and get his attention.

      You want to complain to Paypal - you are complaining in this thread - but you haven't said a word IN the WSO thread about not receiving a quick refund. Post in that thread asking where your refund is (do it politely) and get the seller's attention.
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  • If the seller says there is a refund policy, you should get a refund if you ask for it.

    Does the seller have good reputation on this forum? If yes, don't file dispute in my opinion. Wait a few more days perhaps and ask for the refund again.
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  • Profile picture of the author joseph7384
    I understand that there was a refund policy but you did say that it was good and you learned some new information.

    The only time that I even consider refunding is for misinformation, breaking the tos of any site, or software that doesn't work.

    You yourself said that the WSO was good, enough said.
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  • Profile picture of the author Vector Graphics
    I also don't think you should have asked for a refund but if the sales page says no questions asked money back guarantee then that is what the seller should provide. If the sell didn't want to give refunds they shouldn't create MBG's then.
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  • Profile picture of the author KimW
    Shane,
    I was not talking about your case. I was talking about the OPs.

    My opinion is that the OP shoudl accept the fact that she learned a lesson and move on. Refund policy or not,the purchaser has to make a intelligent decision about a purchase.

    It is not the seller's fault she knew 80% already.
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