The BIGGEST Mistake When Doing Lead Gen

by s62731
20 replies
The BIGGEST Mistake When Doing Lead Gen

If you're in a business where you generate leads either for yourself, or for your clients, this is one of the BIGGEST mistakes I see people make.

When you make this mistake, all your ads are a waste of money. You're unhappy, your clients are unhappy.

But when you avoid it, your ads will work. Your landing page will convert like crazy. Everything will just work perfectly.

So what is this mistake?

Well first let me show you the mistake, and see whether you can pick up on it straight away.

Just the other day, one of my clients had a financial planner come to him wanting to generate leads.

He claimed to have spent $20,000 with the "Market Leaders" to learn how to generate leads for his industry. But alas, it hadn't been working. So far he had generated no leads, no customers.

Here the headline on his landing/squeeze page:

"10 Things You Need to Know to Save You Thousands in Super"

(By the way, super is a regular payment made into a fund by an employee towards a future pension in Australia. And they charge fees.)

Now look at that headline.

Why do you think that it would/wouldn't work with a lead gen campaign?

Here's the problem:

On the outset, it "looks" like a good headline.

He's following all the rules and best practices. He's got a number in there (10), he's offering to save people money, there's an element of curiosity, and you "need" to know it.

So straight away it's easy to realise why he thought it was a great headline. And it's an illustration of the mistakes we make so often.

The problem is that he does NOT understand what his target market wants and doesn't want.

His target market doesn't want to "save on super fees", they want to RETIRE EARLIER.

They want more cash flow in their week to week lives.

They want to pay off their home faster, to have a better car than their neighbour or brother in-law.

The problem is that he hasn't hit the nail on the head. He's completely missed the nail in-fact.

Here's what a WAY better headline could have been:

"10 Things You Need to Know to Retire On $53,000 a Year"

So why does that work better?

Because you're tapping into the outcome they REALLY want. The outcome the prospect desires in their heart.

You can even go further and ask yourself: "Why do they want to retire earlier?"

Bottom line: The more you understand about your customer, the better your ads and conversions will be. The more leads you will generate and everyone makes more money.

Always ask: Why?

Whenever you're trying to put together a campaign, you MUST ask "Why?"

Why do they want that? And what would happen if they got it? And why would that be good?

Just keep asking questions until you hit the nail on the head.

A good example of this is even when selling to business owners. It can help you sell better on the phone.

Let's say you're trying to sell a website.

Why do they want a website? To generate more customers. (There's also an underlying bit of Ego. Where the prospect wants to have a better site than his competition)

Why do they want more customers? Is it a tough market at the moment? Does he want to grow and put on more staff?

If you can understand those questions, you will be able to offer the prospect what he REALLY wants, instead of something you "Think" he wants.

What are some of the biggest lead gen mistakes you guys see people making?
#biggest #gen #lead #mistake
  • Profile picture of the author Hydraman
    very well put. This is something I discovered myself through try and error.

    Originally Posted by s62731 View Post

    The BIGGEST Mistake When Doing Lead Gen

    If you're in a business where you generate leads either for yourself, or for your clients, this is one of the BIGGEST mistakes I see people make.

    When you make this mistake, all your ads are a waste of money. You're unhappy, your clients are unhappy.

    But when you avoid it, your ads will work. Your landing page will convert like crazy. Everything will just work perfectly.

    So what is this mistake?

    Well first let me show you the mistake, and see whether you can pick up on it straight away.

    Just the other day, one of my clients had a financial planner come to him wanting to generate leads.

    He claimed to have spent $20,000 with the "Market Leaders" to learn how to generate leads for his industry. But alas, it hadn't been working. So far he had generated no leads, no customers.

    Here the headline on his landing/squeeze page:

    "10 Things You Need to Know to Save You Thousands in Super"

    (By the way, super is a regular payment made into a fund by an employee towards a future pension in Australia. And they charge fees.)

    Now look at that headline.

    Why do you think that it would/wouldn't work with a lead gen campaign?

    Here's the problem:

    On the outset, it "looks" like a good headline.

    He's following all the rules and best practices. He's got a number in there (10), he's offering to save people money, there's an element of curiosity, and you "need" to know it.

    So straight away it's easy to realise why he thought it was a great headline. And it's an illustration of the mistakes we make so often.

    The problem is that he does NOT understand what his target market wants and doesn't want.

    His target market doesn't want to "save on super fees", they want to RETIRE EARLIER.

    They want more cash flow in their week to week lives.

    They want to pay off their home faster, to have a better car than their neighbour or brother in-law.

    The problem is that he hasn't hit the nail on the head. He's completely missed the nail in-fact.

    Here's what a WAY better headline could have been:

    "10 Things You Need to Know to Retire On $53,000 a Year"

    So why does that work better?

    Because you're tapping into the outcome they REALLY want. The outcome the prospect desires in their heart.

    You can even go further and ask yourself: "Why do they want to retire earlier?"

    Bottom line: The more you understand about your customer, the better your ads and conversions will be. The more leads you will generate and everyone makes more money.

    Always ask: Why?

    Whenever you're trying to put together a campaign, you MUST ask "Why?"

    Why do they want that? And what would happen if they got it? And why would that be good?

    Just keep asking questions until you hit the nail on the head.

    A good example of this is even when selling to business owners. It can help you sell better on the phone.

    Let's say you're trying to sell a website.

    Why do they want a website? To generate more customers. (There's also an underlying bit of Ego. Where the prospect wants to have a better site than his competition)

    Why do they want more customers? Is it a tough market at the moment? Does he want to grow and put on more staff?

    If you can understand those questions, you will be able to offer the prospect what he REALLY wants, instead of something you "Think" he wants.

    What are some of the biggest lead gen mistakes you guys see people making?
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  • Profile picture of the author concerro
    This is great advice. People want something, and you have to let them know you will guide them to what they want.
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  • Profile picture of the author zoro
    Thanks for the great info. My Facebook Ad is targeting small business owners but my squeeze page is not converting: http://directpublishing.com.au/img
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    • Profile picture of the author ewenmack
      Originally Posted by zoro View Post

      Thanks for the great info. My Facebook Ad is targeting small business owners but my squeeze page is not converting: http://directpublishing.com.au/img
      I'm NOT seeing how this is connecting to an existing
      motivation to change...

      being very specific about a situation the reader finds himself in...

      and the URGENCY FOR CHANGE.

      Without those 3 elements,
      why would your reader respond favourably?

      Best,
      Doctor E. Vile
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      • Profile picture of the author zoro
        Originally Posted by ewenmack View Post

        I'm NOT seeing how this is connecting to an existing
        motivation to change...

        being very specific about a situation the reader finds himself in...

        and the URGENCY FOR CHANGE.

        Without those 3 elements,
        why would your reader respond favourably?

        Best,
        Doctor E. Vile
        Thanks for your suggestion, it's appreciated.

        I'm quickly learning my lesson with FB Ads and so far have wasted a lot of money. I will build another Squeeze page with a new offer soon.
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        • Profile picture of the author ewenmack
          Originally Posted by zoro View Post

          Thanks for your suggestion, it's appreciated.

          I'm quickly learning my lesson with FB Ads and so far have wasted a lot of money. I will build another Squeeze page with a new offer soon.
          It's not the media, Facebook, it's understanding
          human wants and desires then speaking direct to them.

          For example, if you knew there were new laws about to affect
          retailers in a central city, you would talk about the implications,
          the options available and set it up so you are the only viable
          option.

          If you knew that people get stuck with all the options available
          on the Facebook advertising platform, you'd speak to that concern.

          See, 2 examples where an event in people's lives have taken place
          and as a result it's having an adverse affect.

          That's where their internal motivation to do something about it
          lies.

          Depending on the implications of it not being resolved,
          lies the level of urgency.

          See how you tap into ready to spend people?

          Best,
          Doctor E. Vile
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          • Profile picture of the author DABK
            Zoro, I want to triple my business, but I won't download whatever it is you have there.

            Like the OP and Ewan said, you need to understand your future client and be specific.

            I don't want to triple my business, actually. I want to triple my income. And, I want to triple my income because I want to live in a bigger house. Actually, I want to live in a bigger house, but I don't want to triple my income. I want to triple my income while working fewer hours, so I can enjoyed the tripled income.

            Also, I want to show a bunch of people that I can do better then them. Living in a bigger house, driving much more expensive cars, going on vacation to more exotic places than they do, would do the trick.

            Also, I want to help some people and organizations.

            But, even if you talked about such things, I would not download... Because you don't tell me anything about how your 'thingie' will help me triple my business. Just that it will. And that's not enough. I don't know you from Adam.
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            • Profile picture of the author zoro
              Originally Posted by DABK View Post

              Zoro, I want to triple my business, but I won't download whatever it is you have there.

              Like the OP and Ewan said, you need to understand your future client and be specific.

              I don't want to triple my business, actually. I want to triple my income. And, I want to triple my income because I want to live in a bigger house. Actually, I want to live in a bigger house, but I don't want to triple my income. I want to triple my income while working fewer hours, so I can enjoyed the tripled income.

              Also, I want to show a bunch of people that I can do better then them. Living in a bigger house, driving much more expensive cars, going on vacation to more exotic places than they do, would do the trick.

              Also, I want to help some people and organizations.

              But, even if you talked about such things, I would not download... Because you don't tell me anything about how your 'thingie' will help me triple my business. Just that it will. And that's not enough. I don't know you from Adam.
              Thanks for your suggestions.
              The Magazine Cover says it's about internet marketing for small business, so that's why it clearly targets all small business owners who generally all want to increase their business.
              If the magazine was displayed on a local news-stand, some general local businesses might be interested to buy it. But because it's only available electronically, I need to market it differently.
              I have been in sales marketing (in the real world) for many years, but am finding internet marketing a lot more challenging.
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              • Profile picture of the author Hydraman
                I think you are still missing the point made by the other commentors. You are talking about "internet marketing". How many business people do you think knows what internet marketing is about? Besides, for a squeeze page, the subject is too broad. You can not teach everything there is to know about internet marketing in a short report.

                You are an internet marketer so you are assuming everyone knows about internet marketing and they should want to learn about it.

                You need to offer something specific. Even if you want to sell internet marketing course as your up-sell, lead with something very simple.

                Internet marketing for businesses is about getting more customers. Why don't you say something like: Discover How To Get New Customers And Double Your Business in 30 Days!", then write a short report about how internet marketing can help them achieve that and then go on and sell them your internet marketing course/guide or get them as a client for your offline consulting business.

                my two cents
                Good luck!


                Originally Posted by zoro View Post

                Thanks for your suggestions.
                The Magazine Cover says it's about internet marketing for small business, so that's why it clearly targets all small business owners who generally all want to increase their business.
                If the magazine was displayed on a local news-stand, some general local businesses might be interested to buy it. But because it's only available electronically, I need to market it differently.
                I have been in sales marketing (in the real world) for many years, but am finding internet marketing a lot more challenging.
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                • Profile picture of the author zoro
                  Originally Posted by Hydraman View Post

                  I think you are still missing the point made by the other commentors. You are talking about "internet marketing". How many business people do you think knows what internet marketing is about? Besides, for a squeeze page, the subject is too broad. You can not teach everything there is to know about internet marketing in a short report.

                  You are an internet marketer so you are assuming everyone knows about internet marketing and they should want to learn about it.

                  You need to offer something specific. Even if you want to sell internet marketing course as your up-sell, lead with something very simple.

                  Internet marketing for businesses is about getting more customers. Why don't you say something like: Discover How To Get New Customers And Double Your Business in 30 Days!", then write a short report about how internet marketing can help them achieve that and then go on and sell them your internet marketing course/guide or get them as a client for your offline consulting business.

                  my two cents
                  Good luck!
                  Thanks, I appreciate your constructive comments.

                  BTW, the magazine is not a short report. It's cram packed (27 pages) full of info suited to small business who wants to grow their business through online marketing.

                  Yes, like you say, I might need to offer a report on a specific topic. I will work on that.
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              • Profile picture of the author DABK
                It seems to me, based on the cover you have here, you're doing what Men's Health, Elle, Cosmopolitan magazines do. But losing weight, getting a date, are things all women / all men have a clear idea and is close enough to the publisher's idea.

                The titles and subtitles of your articles (I'd make them bigger, easier to read) cover things that a large section of business owners don't understand, can't visualize... They have a clear, yet wrong idea of what some kinds of online marketing tactics/strategies/tools are/do. They have a vague idea about those things. Some, of course, have a good grasp.

                Since a lot of them don't have a good grasp, you're talking above their heads, you don't connect.... Even when what you're talking about is exactly what they need.

                "The Beginner's Guide to Google+," for instance, assumes your reader knows why he'/she should care about Google+.

                I spoke last week with a former client from when I had my appraisal business. He's not in the mortgage business anymore. He's a general contractor. Has a pretty good business. Wants to grow. He's got no clue about Google+. He's good at promotional marketing, at sending snail mail pieces. But, in the 6 years he's had this construction business, he's never looked at his Google page. Just didn't cross his mind.

                "10 reasons why newsletters will increase your website sales"
                There are those who don't have website sales.
                Those who do but don't track, so they don't know.
                Those who do and track but dismissed you as soon as they saw the word newsletter as the word 'newsletter' triggered the thought: where on earth am I going to find enough stuff to say to fill out a whole newsletter.'

                The point I'm making: you need to either go for those who're already advanced, or alter your titles and descriptions to show those who're not that it's easier than they thought.

                A Mortgage Broker increases bottom line by 37% in 5 weeks for $647.
                Subtitle: Find out how she did it. (She's not brighter than you; she just knows how to use newsletter).



                Originally Posted by zoro View Post

                Thanks for your suggestions.
                The Magazine Cover says it's about internet marketing for small business, so that's why it clearly targets all small business owners who generally all want to increase their business.
                If the magazine was displayed on a local news-stand, some general local businesses might be interested to buy it. But because it's only available electronically, I need to market it differently.
                I have been in sales marketing (in the real world) for many years, but am finding internet marketing a lot more challenging.
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        • Profile picture of the author TheBigBee
          Originally Posted by zoro View Post

          Thanks for your suggestion, it's appreciated.

          I'm quickly learning my lesson with FB Ads and so far have wasted a lot of money. I will build another Squeeze page with a new offer soon.
          Facebook allows you to use their stock imagery via iStock Photo. I split tested nice professional photos vs. a photo of a blond lady with big hair giving 2 middle fingers. The blonde haired big haired lady got 7%+ CTR while the other ads got an average of just around 1%. The lesson I learned from that and other tests is that humans LOVE NEGATIVITY.

          Loser:

          "5 Ways to Grow Your Business"

          Winner:

          "5 Ways Your Employees May be Robbing Your Business."

          I am by no means an expert on FB, just an observation. For me, I couldn't channel that negativity (or positivity) into quality leads for our offer.
          Signature
          FILL IN THE BLANKS!
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          • Profile picture of the author krzysiek
            What was the end goal of your campaign?

            Was it just to get "curiosity clicks" or was it to convert clicks into leads?

            Because if you want to convert clicks into leads, you shouldn't use the image that you did.

            So what that your CTR went up? You didn't convert them into leads.

            I'd much rather a more relevant or lower CTR ad that pumps out a lot more leads.

            If you can, you should try to preframe and qualify a little in your ads. Yes yoru CTR wil lgo down but your conversions on your landing page will go up and therefore your cost per lead will be better.

            The point here is that your CTR is not the only metric you should care about.

            Originally Posted by TheBigBee View Post

            Facebook allows you to use their stock imagery via iStock Photo. I split tested nice professional photos vs. a photo of a blond lady with big hair giving 2 middle fingers. The blonde haired big haired lady got 7%+ CTR while the other ads got an average of just around 1%. The lesson I learned from that and other tests is that humans LOVE NEGATIVITY.

            Loser:

            "5 Ways to Grow Your Business"

            Winner:

            "5 Ways Your Employees May be Robbing Your Business."

            I am by no means an expert on FB, just an observation. For me, I couldn't channel that negativity (or positivity) into quality leads for our offer.
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            • Profile picture of the author TheBigBee
              Originally Posted by krzysiek View Post

              What was the end goal of your campaign?

              Was it just to get "curiosity clicks" or was it to convert clicks into leads?

              Because if you want to convert clicks into leads, you shouldn't use the image that you did.

              So what that your CTR went up? You didn't convert them into leads.

              I'd much rather a more relevant or lower CTR ad that pumps out a lot more leads.

              If you can, you should try to preframe and qualify a little in your ads. Yes yoru CTR wil lgo down but your conversions on your landing page will go up and therefore your cost per lead will be better.

              The point here is that your CTR is not the only metric you should care about.

              The purpose of the campaign was to experiment. That's all. There were no conversion or revenue goals. The goal of the entire experiment was to simply experiment. I'm constantly experimenting. It's the only way to get better. I've found that random dots have a way of connecting themselves even way down the line... If you're curious enough.
              Signature
              FILL IN THE BLANKS!
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  • Profile picture of the author s62731
    Hey Zoro,

    I've just had a look at your landing page.

    Whilst the message and offer on the page are incredibly important to get right. So are the aesthetics.

    We often overlook the visual part of our landing pages, focusing on the copy. However if your page doesn't LOOK trustworthy and credible, it will never convert well.

    You need to follow the 4 Pillars of lead generation.

    Convey:

    - Trust
    - Credibility
    - Value
    - Desire

    The trust and credibility of your landing page simply aren't there. It doesn't look like something a credible and trustworthy company would produce. Instead it looks like something an amateur web-designer has tried to put together.

    I don't say this to be an asshole, but simply to tell it how it is.

    Things like the headline font, the colour of the font compared to the blue background, the small opt-in form and button from windows 98.

    Have a look at this landing page I built for one of my clients: Melbourne Townhouse Construction

    It just looks much more professional, trustworthy and sleek.

    I build all my pages using unbounce.com and it works a charm. I recommend checking it out.

    Cheers,

    James
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    • Profile picture of the author savidge4
      James,

      Just a suggestion loose the logo and the phone number at the top and make the headline the top of the page. Lose the "If you're looking to build an incredible townhouse..." text Slide the next bit of text to the left and raise your optin in the space the text currently is in.

      You should then have a decent? squeeze page above the fold where it belongs.

      Originally Posted by s62731 View Post

      Hey Zoro,

      I've just had a look at your landing page.

      Whilst the message and offer on the page are incredibly important to get right. So are the aesthetics.

      We often overlook the visual part of our landing pages, focusing on the copy. However if your page doesn't LOOK trustworthy and credible, it will never convert well.

      You need to follow the 4 Pillars of lead generation.

      Convey:

      - Trust
      - Credibility
      - Value
      - Desire

      The trust and credibility of your landing page simply aren't there. It doesn't look like something a credible and trustworthy company would produce. Instead it looks like something an amateur web-designer has tried to put together.

      I don't say this to be an asshole, but simply to tell it how it is.

      Things like the headline font, the colour of the font compared to the blue background, the small opt-in form and button from windows 98.

      Have a look at this landing page I built for one of my clients: Melbourne Townhouse Construction

      It just looks much more professional, trustworthy and sleek.

      I build all my pages using unbounce.com and it works a charm. I recommend checking it out.

      Cheers,

      James
      Signature
      Success is an ACT not an idea
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      • Profile picture of the author s62731
        Originally Posted by savidge4 View Post

        James,

        Just a suggestion loose the logo and the phone number at the top and make the headline the top of the page. Lose the "If you’re looking to build an incredible townhouse..." text Slide the next bit of text to the left and raise your optin in the space the text currently is in.

        You should then have a decent? squeeze page above the fold where it belongs.
        Hi Savidge4,

        Thanks for the suggestions.

        I've tested with and without the logo's and numbers at the top, having those things there increases the conversion by about 10-20% regularly. Especially when sending traffic from adwords.

        What I've found is a lot of the "Traditional" direct response style squeeze pages that the Internet marketing community uses are out of date.

        When people visit a landing page they're expecting a real website, and when we do things like take away logos and phone numbers, you're taking away things that a real website would have. As a result, your bounce rate increases.

        - James
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      • Profile picture of the author krzysiek
        In addition to James comments below, have your form above the fold is not always best. Sure, it may be best practice - but you can't assume.

        Just the other week I tested one page with the form above the fold - and then the EXACT same page with the form moved down below all of the text, and the one with the form at the bottom was converting better.

        I guess the important thing here is to test



        Originally Posted by savidge4 View Post

        James,

        Just a suggestion loose the logo and the phone number at the top and make the headline the top of the page. Lose the "If you're looking to build an incredible townhouse..." text Slide the next bit of text to the left and raise your optin in the space the text currently is in.

        You should then have a decent? squeeze page above the fold where it belongs.
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  • Profile picture of the author aaronco
    Hey guys,

    I am meeting with an architect on this coming Wed about doing some marketing and lead generation for him. I don't know what yet to expect. He say's he has his own marketing plan.

    I don't have alot of experience doing marketing and lead gen for business owners. I do have internet marketing experience for myself though(PPC) and cold calling/appointment setting experience. I have done mostly sales and cold calling in the past 2 years and have not done any PPC in about 3 years. I'm sure a lot has changed in the PPC world.

    Should I recommend he set's up a landing page..send some ppc traffic to it and start a (10 things you should know) email marketing campaign?

    I know nothing about architecture.

    Maybe I could recommend that I will generate leads for him through ppc and then I will call those leads and talk to them on the phone to set up an appointment/consultation?

    Any ideas for a landing page/marketing or lead generation ideas?

    Maybe I should post this on the main thread page?

    Thanks for any help!
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    • Profile picture of the author DABK
      Do some research on what architects do, ask him about what he wants to accomplish.

      Once you know what he want, you can suggest solutions.

      This is tired, true, and it applies to you: when you go to the doctor, she doesn't tell you to go have your lipids checked, or to get x-rays of your spine and take some aspirin.

      Instead, she asks you why you're there, what bothers you, does it bother you all the time or only when you laugh, can you sleep thought it or not, orders some tests, maybe, then tells you what to do.

      Do what doctors do.

      Originally Posted by aaronco View Post

      Hey guys,

      I am meeting with an architect on this coming Wed about doing some marketing and lead generation for him. I don't know what yet to expect. He say's he has his own marketing plan.

      I don't have alot of experience doing marketing and lead gen for business owners. I do have internet marketing experience for myself though(PPC) and cold calling/appointment setting experience. I have done mostly sales and cold calling in the past 2 years and have not done any PPC in about 3 years. I'm sure a lot has changed in the PPC world.

      Should I recommend he set's up a landing page..send some ppc traffic to it and start a (10 things you should know) email marketing campaign?

      I know nothing about architecture.

      Maybe I could recommend that I will generate leads for him through ppc and then I will call those leads and talk to them on the phone to set up an appointment/consultation?

      Any ideas for a landing page/marketing or lead generation ideas?

      Maybe I should post this on the main thread page?

      Thanks for any help!
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