Selling SEO to SBs = Failure in 2015?

12 replies
In the past year, I've found that SBs REALLY want "web presence" as opposed to "SEO". In fact.... (and my own results confirm this) the term "SEO" actually hurts conversions.

Why?

Ask yourself..... "How many times is a SB owner or decision maker PITCHED SEO?"

The answer is multiple times DAILY and that has resulted in ad immunity. Ad immunity occurs when a market "gets used to" dismissing a particular term, advertisement or message.

In short..... they ignore it.

If you're on the wrong end of this phenomenon.... that's bad news. If you're "selling SEO"..... you're on the wrong end of the "Ad Immunity Phenomenon."

People, yes me included, make a lot of money selling SEO.. If the above is true..... how do they/we DO THAT?

Simple. Back to "web presence".

Since we KNOW that's what SMs really want..... as marketers we also KNOW it's EASIER to sell people what they want anyway.

Since that's a fact, we will just sell them "web presence" instead of SEO because at the end of the day, that's what they ACTUALLY WANT.

By the way, "web presence" is exactly what it sounds like..... a simple website.

Here's how we do that......

We sell our prospects on a 297$ custom website that has a 3 day turn around. All they do is use an online order form to send me 297$ and then they complete a questionnaire.

That questionnaire is entered into a database. The database populates one of many themes appropriate to the SBs type of business. My staff then customizes the new website with their logo, colors, etc.

The website is delivered and often times, the client is THRILLED because they got a WEBSITE and the process was EASY-PEASY.

No SEO gibberish that they just can't understand anyway. No "nerd talk" they just can't relate to.

They simply WANTED a website....paid some money...... and got one.

Business done the way they're used to doing it.

And guess what else?

Now they KNOW doing business with me is EASY-PEASY. No games.

Now that they have their website, they trust me, I've proven to deliver and my staff and I are down to earth "cut from they same stalk as they are" types of folk.......

....... guess what we do next?

WE UPSELL THEM STUFF

lotsa stuff. SMS..... social media and yup SEO

Do it this way..... make more money..... sell more websites and yes, get more SEO clients.

Doing it this way has changed my business..... and is sure to change yours.
#2015 #failure #sbs #selling #seo
  • Profile picture of the author breezynetworks
    Hey! Fantastic post, I am finding similar results in the past couple months, SEO often closes doors instead of opening them. I really like the idea of upselling SEO from another service that's easier to sell (and easier understood by your target market). Do you know of a company that would readily take in new clients at the same turn around time (do you do it for resellers?) so that I could just focus on selling?

    EDIT: Also, how do you go about collecting potential leads? Finding potential SEO targets is a fairly straight forward process (although time consuming), do you find companies that don't have a website at all?
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  • Profile picture of the author MichaelWinicki
    The ONLY business service I get pitched over the phone is SEO.

    Yes, I think that horse has been beaten to death.
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  • Originally Posted by XponentSYS View Post

    In the past year, I've found that SBs REALLY want "web presence" as opposed to "SEO". In fact.... (and my own results confirm this) the term "SEO" actually hurts conversions.

    Why?

    Ask yourself..... "How many times is a SB owner or decision maker PITCHED SEO?"

    The answer is multiple times DAILY and that has resulted in ad immunity. Ad immunity occurs when a market "gets used to" dismissing a particular term, advertisement or message.

    In short..... they ignore it.

    If you're on the wrong end of this phenomenon.... that's bad news. If you're "selling SEO"..... you're on the wrong end of the "Ad Immunity Phenomenon."

    People, yes me included, make a lot of money selling SEO.. If the above is true..... how do they/we DO THAT?

    Simple. Back to "web presence".

    Since we KNOW that's what SMs really want..... as marketers we also KNOW it's EASIER to sell people what they want anyway.

    Since that's a fact, we will just sell them "web presence" instead of SEO because at the end of the day, that's what they ACTUALLY WANT.

    By the way, "web presence" is exactly what it sounds like..... a simple website.

    Here's how we do that......

    We sell our prospects on a 297$ custom website that has a 3 day turn around. All they do is use an online order form to send me 297$ and then they complete a questionnaire.

    That questionnaire is entered into a database. The database populates one of many themes appropriate to the SBs type of business. My staff then customizes the new website with their logo, colors, etc.

    The website is delivered and often times, the client is THRILLED because they got a WEBSITE and the process was EASY-PEASY.

    No SEO gibberish that they just can't understand anyway. No "nerd talk" they just can't relate to.

    They simply WANTED a website....paid some money...... and got one.

    Business done the way they're used to doing it.

    And guess what else?

    Now they KNOW doing business with me is EASY-PEASY. No games.

    Now that they have their website, they trust me, I've proven to deliver and my staff and I are down to earth "cut from they same stalk as they are" types of folk.......

    ....... guess what we do next?

    WE UPSELL THEM STUFF

    lotsa stuff. SMS..... social media and yup SEO

    Do it this way..... make more money..... sell more websites and yes, get more SEO clients.

    Doing it this way has changed my business..... and is sure to change yours.
    I thought this was common knowledge? ;-)

    good post anyways
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    • too funny.

      it is common now. if you say "seo", and the reponse is "no seo!!' - your Dead, an old news - IMO


      SEO is DEAD

      sounds like the stupid nonsense, like "Cold Calling is Dead" - don't confuse what we do and the How with what people want (more sales, revenue)

      if your selling a product or service - your dead.

      are you selling a commodity? selling a product or service. the next new shiny, thing? but business owners have moved on, shoudn't you? or target biz's that still don't know...

      or a valued advisor, helping business get business?

      OP is Right, it's 2015, time for change or be replaced.

      thanks for the post!
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      • Profile picture of the author savidge4
        I personally find it amusing that even as an upsell you would sell SEO. No offense to XponentSYS but I honestly find that type of just give them a cheap website business model right up with repulsive. Clients don't want a "presence" they want results. The difference between a $300 entry point and a $2500 entry point ( probably on the same client ) is just that.

        Tripwire ya ya MY personal trip wire is Guaranteed RESULTS. I Think the trip wire method is next in the ad immunity. I have clients that want to be reassured there are no later fees and upsells. Its the sign of the times... Does a tripwire method work? sure. But so do water spikets in Indonesia, but it doesn't mean you would drink the water.

        I am of the personal opinion that SEO is just one of those things that can be an added benefit.. a selling point as it were but not the primary service. Proper SEO simply doesn't need all of this monthly monitoring and all that crap. IF it is done right from the get go.

        Charging to build a site, and then turning right around and charging to "Name img file correctly" in the name of SEO is your basic pre meditated BS.

        The market place is screaming for honesty. And providers that just that, PROVIDE a value in their services. THAT alone IF sold correctly is what seperates one from the others.
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  • Profile picture of the author Creativegirl
    I agree with savidge4. Plus my definition of "web presence" is more than a simple 3 page site that requires alot of upsells. Visibility and web presence can mean the same to many folks.

    Also definitely agree the mention of seo is increasingly a door closer - either from businesses that have been taken for a costly ride or those getting 10 unsolicited seo emails every day.

    In the middle, is the cookie cutter seo packages. I've never liked them but talk to so many business owners who prefer the "known" deliverables and cost.

    Results are always the bottom line and he who "sells" this best wins.
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    • Profile picture of the author shadow92
      This is a churn and burn method and it works. You will make money. If that's all you're after this is a great method.

      If you're wanting a real business out of this, and you want clients that people can call and they'll tell them how orgasmic you are, this is a horrible idea.

      Here's why-

      You claim that all of your clients are thrilled, happy, couldn't be more excited. And that's great, I believe you. They are idiots. It's easy to make money off idiots.

      But what happens when you sell one of these websites for a nice large amount of $297, whip up some makeshift template, and send them the url. The owner takes one look at it and compares it to a $5k website I made for one of his competitors and says.

      "I really like the this website. The one you made looks a little too plain"

      Then what? What next?

      In my eyes you've dug yourself a nice little hole and laid down in it. You have two options. Tell him to go kick rocks and take his $297 and run. Or break the bad news to him that he paid for a shitty website and in turn that's what he got.

      Either way, you're entire idea of "upselling" him on SEO is out of the equation, and you probably just spent as much time prospecting for that $297 client as I did for my $5k client.

      Another insight. I don't know how in the world you can "SEO" a $300 website and actually make yourself believe that the client will see a return on it.

      To me it's like painting dog shit with gold nail polish.

      Don't take offense to what I'm saying. Your system works, I know it does. I did it back about 10 years ago when I first started down this path. I thought I'd get rich. All I did was piss people off and lost out on some what would have been great clients.
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  • Profile picture of the author anwar001
    You have made a nice point. Instead of selling SEO directly or upfront, sell them the 'web presence' idea. And once they make a website, you can now offer your SEO services. They will be much more willing to listen to you and more open to your ideas since they are already your customers and you have provided them good service for a 'cheap' cost. Even if they decline your SEO offer there is no harm done as you already got business from them. If they agree to your SEO service its a bonus for you.
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  • Profile picture of the author Oziboomer
    Round my way we get umpteen phone calls selling usually three different things.

    SEO, Google or P1 ranking and Telephony services.

    Every business and business owner I know has a website.

    Most already employ either an advertising company of some type be it Reach Local or other adwords manager. Maybe they have Social management also or do in-house.

    The one thing they all want is ROI.

    Doesn't matter what you are selling if ROI can be promoted as positive then you will at least get the opportunity to pitch.

    If you fail on the ROI then the business owner tries something else.

    I know this first hand as a business owner and as a consultant to numerous businesses.
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  • Profile picture of the author socialentry
    Monetization is probably the most common angle but certainly it cannot be the only one?

    After all, some people sell BBB accreditation.
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  • Profile picture of the author Peter Lessard
    LOL I love this thread. It really highlights the two very different approaches to selling "online presence"

    Savidge4 and XponentSYS I feel ya both :-)
    I'm in on the same side of delivery as you both and have been for years.
    I find business owners with real problems that need solving and the cost of entry for an "online presence" with me is 10k+. I post ads on classifieds and plainly state 10k+ online marketing packages etc...

    I choose this type of business because the entry cost allows me to make a dramatic impact on the clients bottom line. As an example in my home town I just completed a project and I am getting a granite fabricator 3 to 5 full leads daily for new kitchens etc..

    This guy is laughing all the way to the bank and the 15k upfront spend was forgotten after the first 2 weeks. The nice monthly maintenance fee is also peanuts compared to what he is making. His competitors are wondering what truck hit them and I love that kind of battle.

    As a service provider to make the same money selling the cheaper sites would require managing too many relationships and more important I would not enjoy it because the budget would hinder my ability to make any real difference to their business.

    Having said that I also do not believe that XponentSYS clients are idiots they just know what they know or are really just using a site as an online business card and he is meeting a demand. I am also sure out of those some of them get up-sold to some decent price points.

    I do believe that those considering the direction of their service business (high price point entry versus low price point entry) should strongly consider the pros and cons for each and what they really want to be in the business of doing. Personally I want to be in the business of solving real marketing problems for real businesses and always making them more money than I cost them.

    I know some folks that do both under different brands. I think many of us started out offering cheap/quick sites as our value proposition and got burned out and did not enjoy the game or the type of client it brought us. That does not mean there are not profits there or that it is somehow wrong, it just means its not for us.
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    • Profile picture of the author savidge4
      Peter,

      Here is what is interesting. I DO offer a $500 intro... you basic page setup. I don't even brand differently in doing so. The fact is against the other offerings that selection has been made ONCE in the last 11 months. To make the point even clearer.. that is 1 in 400 times that "Presence" was taken over "Results". These numbers are only from my "Standard" package services.

      The real number is more like 1 in 560 or so. If you include my custom and volume work.

      As XponentSYS states... it is real easy to develop a system to pump out the quick and dirty work. Systemization and automation make that model really attractive. I personally was there just last year.

      So what changed for me? I got tired of upselling. I am finding there simply is no reason to do so, other than listing the offerings as package levels. Smart Money will ALWAYS find smart solutions.

      Part of my pre-sell / marketing, be it in person or online is EDUCATION. What does Results look like in the real world... Results for the offline market pretty much make them selves apparent in 3 ways. They call on the phone, they walk in the door, or they order online.

      I have now in my pre-selling place my communication of "results" on the same field as the prospects... I am speaking the same language. Im not off in SEO land saying results are page 1 listings... or that results are 10,000 visitors a month, or any of that. we are all in AGREEMENT... prospects simply don't want to hear that. so really, why bring it up?

      Honestly the only difference between what XponentSYS and myself, is I educate and offer far more, and charge more accordingly. More over, I will bet we are doing about the same volume doing it. In the end... since its all about that, who comes out ahead?



      Originally Posted by Peter Lessard View Post

      LOL I love this thread. It really highlights the two very different approaches to selling "online presence"

      Savidge4 and XponentSYS I feel ya both :-)
      I'm in on the same side of delivery as you both and have been for years.
      I find business owners with real problems that need solving and the cost of entry for an "online presence" with me is 10k+. I post ads on classifieds and plainly state 10k+ online marketing packages etc...

      I choose this type of business because the entry cost allows me to make a dramatic impact on the clients bottom line. As an example in my home town I just completed a project and I am getting a granite fabricator 3 to 5 full leads daily for new kitchens etc..

      This guy is laughing all the way to the bank and the 15k upfront spend was forgotten after the first 2 weeks. The nice monthly maintenance fee is also peanuts compared to what he is making. His competitors are wondering what truck hit them and I love that kind of battle.

      As a service provider to make the same money selling the cheaper sites would require managing too many relationships and more important I would not enjoy it because the budget would hinder my ability to make any real difference to their business.

      Having said that I also do not believe that XponentSYS clients are idiots they just know what they know or are really just using a site as an online business card and he is meeting a demand. I am also sure out of those some of them get up-sold to some decent price points.

      I do believe that those considering the direction of their service business (high price point entry versus low price point entry) should strongly consider the pros and cons for each and what they really want to be in the business of doing. Personally I want to be in the business of solving real marketing problems for real businesses and always making them more money than I cost them.

      I know some folks that do both under different brands. I think many of us started out offering cheap/quick sites as our value proposition and got burned out and did not enjoy the game or the type of client it brought us. That does not mean there are not profits there or that it is somehow wrong, it just means its not for us.
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