Two Pricing Experiments...by Claude

14 replies
Here are two times that I experimented with pricing, and the results. I think this will help a few here to see how prices doesn't matter all that much.

Years ago, I had an office of reps selling vacuum cleaners in people's homes. We sold the vacuum for $1,589. Our office closed 41% of our presentations.
One day, we were having a training class, and one of my managers mentioned that we could sell more, if the price was lower. So I said (Paraphrasing) "Let's do this for a full month. Of course, less money, means less commissions, but just give me a price, and we'll do the experiment". I think they picked $999.

So, for the next month, we sold the same package for $999. Of course, we couldn't see referrals (Because they were referred by people that paid much more). But we used the exact same prospecting programs..the same presentation..and just changed the price.

At the end of the 30 day trial, our office closing percentage was......41%.

So we raised the price back up. And of course, nobody learned anything, and a week later, the reps were complaining because our price was too high.

I still grit my teeth thinking about the money I lost, for no reason.

And....

Maybe 35 years ago, I was selling vacuum cleaners, and getting the same objections we always get....

"We need to think it over"
"I need to look at my finances"
"Right now is a bad time"
"No money right now"
"Things are tight. Come back in a month"

So, one day, I decided never to hear objections again. I found a set of Children's books that were $10 to me, and I decided to sell them for $29.95..door to door.

It was a 5 minute presentation, and a brain dead simple decision. Yes or no....and I would move on.

You may have already guessed it. I heard the exact same objections.....for a cheap $29.95 item.

What I learned (my experiment only lasted a couple of weeks), was that the objections are the same, because the objections aren't true. So, the people say them to every salesman......as a way of not buying. but not having to say "No".

So, class..what have we learned for these experiments?

Price matters far less than you think....and
You get the same objections, no matter what you sell, so it may as well be something very profitable.

Closing someone for an hour..to make $20....is my definition of hell.
#claude #experimentsby #pricing
  • Profile picture of the author iAmNameLess
    Claude, I would imagine that seeing referrals would increase the conversion rate. Is the 41% prior to this test subtracting pitches that included referrals? I can't say I'd be surprised by the statistics remaining pretty close, but I'm more surprised that your conversions were 41% with referrals and without.
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    • Profile picture of the author Claude Whitacre
      Originally Posted by iAmNameLess View Post

      Claude, I would imagine that seeing referrals would increase the conversion rate. Is the 41% prior to this test subtracting pitches that included referrals? I can't say I'd be surprised by the statistics remaining pretty close, but I'm more surprised that your conversions were 41% with referrals and without.
      Sorry, I didn't explain this. Our closing rate was 41% on cold calls. In other words, we were only comparing the presentations made that were from the same prospecting source. So the only thing we changed was the price.

      Our office's closing rate on referrals from buyers was close to 80%. But......owner referrals were almost entirely run by me and my top two managers. Most nobody else tried to get referrals...only excuses, as to why they had no referrals.

      The number of sales changed though. In one month, we had 38 sales, (from cold calls) and the month we lowered the price, we had (I think) 45 or 46 sales......but the closing percentage from cold calls was the same. The increased number of sales in the month we lowered the price, is because we only ran cold calls that month, and we counted 100% of them for this experiment.

      We only counted maybe 70% of the sales the month before, because 30% were referrals.
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      • Profile picture of the author iAmNameLess
        Originally Posted by Claude Whitacre View Post

        Sorry, I didn't explain this. Our closing rate was 41% on cold calls. In other words, we were only comparing the presentations made that were from the same prospecting source. So the only thing we changed was the price.

        Our office's closing rate on referrals from buyers was close to 80%. But......owner referrals were almost entirely run by me and my top two managers. Most nobody else tried to get referrals...only excuses, as to why they had no referrals.

        The number of sales changed though. In one month, we had 38 sales, (from cold calls) and the month we lowered the price, we had (I think) 45 or 46 sales......but the closing percentage from cold calls was the same. The increased number of sales in the month we lowered the price, is because we only ran cold calls that month, and we counted 100% of them for this experiment.

        We only counted maybe 70% of the sales the month before, because 30% were referrals.
        Awesome, yeah that's the only thing I was surprised by, but turns out there was a reason lol.

        Do you think the conversions would have been the same at an even higher price point, like $3,500? Eventually with too high of a price point your conversions will suffer.

        I've personally noticed little difference in conversions for marketing related services, SEO, web design. For example if you're selling websites at $1,200 your conversions are going to be the same as if you were selling at $1,800. I do have to admit though, I've had slightly higher conversions in the $800-900 range for websites which works well if you upsell on another service. However, the increase in conversions for me at that price point is still less income than my current pricing starting out at $1,500.
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        • Profile picture of the author Claude Whitacre
          Originally Posted by iAmNameLess View Post

          Awesome, yeah that's the only thing I was surprised by, but turns out there was a reason lol.

          Do you think the conversions would have been the same at an even higher price point, like $3,500? Eventually with too high of a price point your conversions will suffer.
          In vacuum cleaners? Yes. In services? Maybe not.

          I also did an experiment, by myself..when I was selling the vacuum cleaner at $449 (this is almost 35 years ago).

          I started raising my price, to see where the cut off is. I made the most money, at $699...at the time. In other words, I lost money when I priced it at $799, because sales fell off too steeply.

          And when I was selling the vacuum at $1,295, working on my own, I raised the price by a hundred a week, to see where the cut off was. It was $1,695, where I made the most money. I lowered it back to (I think) $1,495, because I thought a higher price was unfair....

          But I made the most money at $1,695. At $1,795 there was a very steep drop off in sales.

          So, eventually, the price becomes unjustifiable....or unbelievable.

          For example, If I went out into the field again, I could sell a very high end vacuum cleaner for $2,500. Maybe $3,500 (Although I wouldn't sell it that high, because it would be unfair)..but $5,000? I think my sales would drop off to selling 5% of the people....

          It would just be too unbelievable to most customers.
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  • Profile picture of the author socialentry
    Hey Claude,

    How do you define fair personally? Knowing nothing about vacuums, the price point where sales drop off seems somewhat arbitrary esp if you sell it with financing.
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    • Profile picture of the author Claude Whitacre
      Originally Posted by socialentry View Post

      Hey Claude,

      How do you define fair personally? Knowing nothing about vacuums, the price point where sales drop off seems somewhat arbitrary esp if you sell it with financing.
      I have a sense of fairness, where most people have a sense of morality. Eventually, the price gets high enough that I feel that I'm taking advantage of the customer.

      Whether I'm financing it or not, is immaterial. I know when I'm taking advantage of someone.
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      • Profile picture of the author iAmNameLess
        Originally Posted by Claude Whitacre View Post

        I have a sense of fairness, where most people have a sense of morality. Eventually, the price gets high enough that I feel that I'm taking advantage of the customer.

        Whether I'm financing it or not, is immaterial. I know when I'm taking advantage of someone.
        I feel the exact same way with services. There are people I could have easily made much more on the front end because they were willing to spend money and didn't have any idea on the cost. I probably could have made an extra $3,000-$4,000.

        When I started out, if I had that option I probably would have done it. Now, I guess I care more about the long term life of the customer.
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      • Profile picture of the author Ron Lafuddy
        Claude,

        Thanks for the interesting thread.

        Funny how we salespeople have the need to
        justify to ourselves (sell ourselves on) the
        idea of making as much income as we can from
        the products and services that we offer.

        Not questioning your sense of fairness
        or someone else's morality. Just looking
        past that to see, what is it that holds
        us back from pushing through to new levels
        of income
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        • Profile picture of the author Claude Whitacre
          Originally Posted by Ron Lafuddy View Post

          Just looking
          past that to see, what is it that holds
          us back from pushing through to new levels
          of income
          A guess.

          Comfort level. Some people are comfortable earning $30,000 a year...some are comfortable at a million a year. But to get comfortable at an income level, you have to actually get paid that much first. You won't believe you can sell a marketing package for $5,000..until you do.

          It does help if you see others do it...not read about it, but see it for yourself. It's why I used to take new people with me, until they saw me make ten sales (Their prospects. Their commissions)


          My advertising and marketing forced additional business on me, and then I got used to it.

          You tell a new person that they can make $2,000 in a week, and they think you are lying.
          You have to show them in real life, that it can be done.....and you have to work with them, until they do it at least a few times. Then it's part of their DNA.

          I didn't believe that I could earn $5,000 a week speaking to groups of business owners...until I lucked into a good group, and I was on top of my game...and I walked out with $52,000. Then I was addicted. And $5,000 was nothing.

          It isn't contests and motivational stories....it's actually getting used to making large sums of money...by selling lucrative services. That's what is motivational.

          My best month selling vacuum cleaners (in people's homes), I sold 26 out of 27 presentations. I thought I was pretty hot stuff. I went to a company meeting, and met a woman who sold 60 vacuums in a month. Sixty out of 120 presentations. Now, who's hot stuff?

          If you are satisfied, you will never try harder, no matter what you read, who you listen to, how many seminars you go to.

          I had two managers that made real money working for me. At the time (maybe 1990-95) they were each making $120,000 a year. Back then, that was real money.

          The year before, they earned maybe $25-30,000 a year. How did I motivate them to make the change? I didn't. I forced them to make more money. I went with them on presentations, showed them how to make a living, and showed them that it was expected for people to buy...and to buy without dropping our price. That buying from us was normal behavior.

          That getting referrals was normal. That having the customer contact the referrals for us was normal, and expected....and that the resultant income was just what was normal for that amount of skilled effort.

          Of course....I moved out of town, let one manager run the business....and a few months later, they were working regular jobs again. Because, as a group..it was fun....and on their own, it wasn't.

          Every time I hear someone say that they don't think anyone will pay $2,000 for a vacuum cleaner (or equivalent prices for what you are selling), I remind them, that regardless of income, the average American spends 100% of their paycheck...no matter how much it is...or how much things cost.

          Price of gas goes up a buck a gallon? 100% of their income. Price of gas goes back down a dollar? Still, 100% of their income. Interest rates double? 100%. Taxes go down? 100%.


          Spending is what we do. That's why we are called consumers.
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          • Profile picture of the author unglued
            Claude,

            I really wish you'd gotten ahold of me in about '89 and beat even PART of this stuff into me back then. It probably would've been a thankless job, and I'd have fought you kicking and screaming all the way to the money, but I still wish it nonetheless.

            This is good training, Thanks for all you post here. Just thanks.

            unglued
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          • Profile picture of the author Ron Lafuddy
            Thanks for your response, Claude.

            There is so much useful insight for any
            salesperson in this thread, I just had to
            bump it.

            Ron
            .
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  • Profile picture of the author tryinhere
    Claude, your story holds true in many ways, more often than not as you have outlined in the OP the price points of $1589 and $999 are mostly not in the customers heads, but are often stuck in the salespersons head.

    You will have those sales people who believe that they can sell at the $1589 and those that do not believe and ask for prices to be lower to a point they believe they can sell at, and this always most ever has nothing to do with the customer or what they will buy for.

    Claude If as you say the sales people here understands what you have explained, in that a customer has no pre conceived idea on what the price of that item is and will pay that of which is asked (in a balanced and realistic way) then they all will start to make much more money and live a more relaxed lifestyle and start walking away with bigger paydays.
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  • Profile picture of the author Skystar
    I definitely agree that price isn't that important depending on the product, how sold etc. I have a gal-pal who drives a mile to save 3¢ on gas - not so much for the 30¢, but because of the satisfaction of being a 'smart shopper'. Everything we do, say or think is done so 'on the curve' - contrasting, evaluating and comparing with something else.
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    • Profile picture of the author RobLowe
      Hi Claude,

      I have to echo an earlier post - I wish I'd had someone with your experience mentor me when I was starting out. Someone who had FORCED me to make more money and had moved me TOWARDS the fear (of rejection). This was a great post, with great explanations to questions.

      Thank you,
      Rob
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