Website vs Facebook fanpage for business

29 replies
Hi Warriors

Recently I have noticed that some business owners turn down the offer for website saying that they already have a facebook fanpage and all the necessary information is there. How would you get past this?

I point out these things
* It is easier to navigate on website
* Website has company colors and logo (better brand recognition)
* It is easier to enter a domain rather than going to the facebook and searching for the fanpage
#business #facebook #fanpage #website
  • Profile picture of the author Organizationer
    Maybe because they already have huge number of fans in the fb page? or dont have budget for website..
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    • Profile picture of the author edem_sosu
      Well everyone knows that Facebook is free so if their company can only be found on facebook it will lead to people asking themselves ,if they cannot afford a website why should I give them my business?
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  • Profile picture of the author iAmNameLess
    I would show them examples of competitors ranking in Google that have websites. Is a Facebook page really enough?
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    • Profile picture of the author M Thompson
      Show them some examples of how they can't control facebook and how a few bad comments could wreck their business
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    • Profile picture of the author zimbizee
      They don't own the web property..facebook do, therefore their biz page could be taken down and there's nothing they can do about it.
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      • Profile picture of the author Rus Sells
        That's the real reason why. Ask them why are they spending time and energy building Facebook's asset and not theirs

        Originally Posted by zimbizee View Post

        They don't own the web property..facebook do, therefore their biz page could be taken down and there's nothing they can do about it.
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      • Profile picture of the author DABK
        Since they don't own their facebook page, point out that facebook can change the rules at any time, and, in one second, they can lose all or almost all they created.

        Point out to them that not so long ago, facebook chose to reduce the organic reach of posts. Point out that Google used to let people build pages, which it later put an end to. (Google that.).

        Best, let them be or enter them into your 'let's educate them' funnel and send them information about online marketing benefits.

        Originally Posted by zimbizee View Post

        They don't own the web property..facebook do, therefore their biz page could be taken down and there's nothing they can do about it.
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  • Profile picture of the author globalpro
    They really need to have both. A website is a lot more flexible for providing info about their business, services/products ready for sale, etc.

    A FB page is where they can build a targeted following to promote their business and generate traffic for their website.

    If I can them to understand Youtube, I get them set up for that.
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    • Profile picture of the author savidge4
      An analogy I often use is the desire to own a home vs renting. MOST people would prefer to own their home. Web property is the exact same thing. When you own a property, you can control many things. A few simple negative comments on YOUR site, can be removed, on Facebook... not really.

      The other method I use is education on ever piece of the puzzle has a function. youtube has a function. Facebook has a function. A website has a function. More importantly EACH page of a website has a function.

      The moment you try and blend functions, you are diluting the ability for that function to do exactly what it is supposed to. As an example Facebook as of 4th quarter last year has 1.23 Billion users. 1/6 the world population. ok yeah so whatever right? Well look at this: 3 Million Teens Leave Facebook In 3 Years: The 2014 Facebook Demographic Report | iStrategyLabs – A Digital Agency That Invents Solutions Online and Off

      So hard facts... US population is 325,000,000 the hard data above shows there are 180,000,000 American facebook active accounts. ( how many of those are family pets? ) So anyways... the possible reach Facebook has is 55% of the American population. An impressive number. BUT...

      Some recent Census data ( 2013 ) indicates that 74.4% of HOUSEHOLDS have Internet access, with 73.4% being "high speed". The actual PERSON count based on the 2011 Census data shows that 82% of Americans have access to and USE the internet. To put that in a number for you... 260,000,000 Americans access the internet.

      So the difference between Facebook users and the internet in general is a minimal 80,000,000, or 30.7%.

      The difference between the 2 comes down to one factor and one factor only, and that's "reach". Internet in general has the potential for 100% reach... and before you say ah no way..I bet every person in America has been on Walmart's website. but how many have been on their Facebook page? I know for a fact given the above data there is AT LEAST 80 Million that haven't. ( Not such a minimal number NOW is it? )

      These are the facts that I work around when I am up against the "I just need Facebook" objection. A website has the potential to reach 82% of a local market. Facebook - I think the total reach capability is unknown, but I will bet the percentage is not all that high.
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  • Profile picture of the author Joshua Young
    I always show them how Facebook will limit their reach, make them pay to boost a post, and can also be a source of negative comments and problems.

    Once educated most businesses agree that Facebook should be an extension of their website and not a stand alone solution. But obviously well managed social media accounts along with an optimized and responsive website is a great partnership!
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  • Thanks for the good answers! I really like the idea of pointing out that Facebook could close their fanpage anytime and they actually have no control over the reviews and posts by users.
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  • Profile picture of the author IMAnthony
    Originally Posted by Monetex Marketing View Post

    Hi Warriors

    Recently I have noticed that some business owners turn down the offer for website saying that they already have a facebook fanpage and all the necessary information is there. How would you get past this?

    I point out these things
    * It is easier to navigate on website
    * Website has company colors and logo (better brand recognition)
    * It is easier to enter a domain rather than going to the facebook and searching for the fanpage
    Those prospects don't see the value.
    And usually it's a waste of time trying to persuade them that they need to buy a website.
    Instead offer them to run a PPC campaign using their FB page.
    If it does not work just move on.

    -Anthony
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  • Profile picture of the author Freebiequeen1999
    Well I agree they should have both...so why not sell them a "social media" website - yes, less $$ and less complicated but let's be honest a lot of small biz have paid for websites that do them no favors and are expensive to update

    I have done work and consulting with salons and spas and I have seen how their sites get "outdated" quickly....let's say "Pierre" is the top hair stylist, site with pics of him...and then he leaves to another salon. The web designer also put up a price list - and that gets outdated or they change prices...they decide to offer massages but they no longer do body wraps and so it goes

    Yes, the web designer makes money - and then sometimes they can't be found and the owner is left with an out of date site - not to mention hairstyles change quickly <grin>

    Other biz have the same problem - I am talking with a pizza guy who has wrong hours on his site, out of date menu and pics of people who are no longer working there

    IMHO - for some biz you need their logo, their "feel" ....and links to their social media. Instagram, pinterest, facebook, google plus.

    This way the owner can do the updates themselves...run a special , take it down....feature the star stylist and remove them if needed, put up pics of their "summer menu" etc They still have the benefit of a "real site". You can even set up a blog for them and let them go to town on that

    IMHO at heart of this objection is not just price but the lack of control and being stuck with some website that can look stupid in 6 months. Yes you have to lower the price but really the site should be easy to build. JMO of course
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    • Profile picture of the author savidge4
      Originally Posted by Freebiequeen1999 View Post

      Well I agree they should have both...so why not sell them a "social media" website - yes, less $$ and less complicated but let's be honest a lot of small biz have paid for websites that do them no favors and are expensive to update

      I have done work and consulting with salons and spas and I have seen how their sites get "outdated" quickly....let's say "Pierre" is the top hair stylist, site with pics of him...and then he leaves to another salon. The web designer also put up a price list - and that gets outdated or they change prices...they decide to offer massages but they no longer do body wraps and so it goes

      Yes, the web designer makes money - and then sometimes they can't be found and the owner is left with an out of date site - not to mention hairstyles change quickly <grin>

      Other biz have the same problem - I am talking with a pizza guy who has wrong hours on his site, out of date menu and pics of people who are no longer working there

      IMHO - for some biz you need their logo, their "feel" ....and links to their social media. Instagram, pinterest, facebook, google plus.

      This way the owner can do the updates themselves...run a special , take it down....feature the star stylist and remove them if needed, put up pics of their "summer menu" etc They still have the benefit of a "real site". You can even set up a blog for them and let them go to town on that

      IMHO at heart of this objection is not just price but the lack of control and being stuck with some website that can look stupid in 6 months. Yes you have to lower the price but really the site should be easy to build. JMO of course
      But isn't this exactly the concept that wordpress is built apon. "ANYONE" can build a website... so in theory "ANYONE" could go in and change those things?

      But lets bring this right down to brass tacks. these clients you are speaking to... they went with the provider that is currently creating dissatisfaction in their lives for one reason and one reason only. they were CHEAP. You truly do get what you pay for, and web design is no different.

      No offense to you.. but you come along, and offer a static no need to change front end, and offer all of these changes in the social end.. and guess what? a year from now they will be bad mouthing you as well. because they don't know how to make the needed updates or remove the needed posts. They call you, and of course you are going to charge for that.. but they already paid you to make it. why would they have to pay to fix it? and it all ends badly.. or your working for little to nothing.

      And at that point you understand that they took YOUR service for one reason and one reason only. it was cheap!

      Service plans / Hosting plans.. however you do it. this is the key to all of these issues. And to by quite honest, if the client wont except the terms of having to pay monthly for these types of services.. I walk away. No sense in dealing with the above scenario. Been there done that once if not 10 times to many times.
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  • Profile picture of the author Freebiequeen1999
    Well ...I think it would be easier to "sell" some business owners on a simpler, yes cheaper, site. That would still be a sale. The original post was that small biz owners said they did NOT want a site, facebook is enough for them?

    While I totally appreciate the fact that facebook can change the rules, they don't really "own" the fan page, facebook could charge or throw all biz off who don't pay or whatever, I still feel I made a valid point.

    And let's face it - a lot of websites for small local biz are way freaking overblown and look outdated in a year or so. I see small biz who hate the "talking head" they paid so much money for, who are unhappy with their overblown sites. Does every salon and pizza parlor and bakery need a 10 page site ?

    Perhaps you have established yourself where you can turn them down, maybe the OP is not there yet and might turn a no sale into a sale (for a less amount, simpler site)
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    • Profile picture of the author savidge4
      Originally Posted by Freebiequeen1999 View Post

      And let's face it - a lot of websites for small local biz are way freaking overblown and look outdated in a year or so. I see small biz who hate the "talking head" they paid so much money for, who are unhappy with their overblown sites. Does every salon and pizza parlor and bakery need a 10 page site ?
      My answer to the above question will probably not surprise you, but the answer is YES. Well let me rephrase that a bit, YES if they actually want the page to rank, and draw them new clients. If it is simply their to have "Presents" then no... but seriously.. why bother at that point.

      But the real issue as a provider of this type of service is to get to the core of this statement: "I see small biz who hate the "talking head" they paid so much money for, who are unhappy with their overblown sites.". WHY are they unhappy? Basically what was promised, and not provided? These people were sold a vision... an understanding of results... forget the page for a moment and get into what these potential clients EXPECTED and did not receive.

      Understanding the clients EXPECTATIONS is the basis to providing services that will provide RESULTS that meet those expectations. If you are out to just make a "sale" you are no different than the provider before you.
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  • I have a option to optin for 50$/mo “hands off” package so the outdated websites are not the problem. (Sorry for not clearing that out in the first post.) The package includes website hosting, regular content editing when it changes and a website redesign in 3-4 years when it could be outdated.

    Facebook has the ability to create viral traffic. Most biz owners here know how to get viral traffic through different consumer games (like and share this picture to win 2 free meals etc.). I am currently putting together an offer for Facebook fanpages. The offer would contain facebook page design/redesign(profile picture, timeline and thumbnails), consultation on social media and a Facebook app that helps biz owners create these games more easily with a fancy design.
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  • Profile picture of the author NewParadigm
    I bet most businesses don't even know that FB limits reach of posts.
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    • Profile picture of the author savidge4
      Originally Posted by NewParadigm View Post

      I bet most businesses don't even know that FB limits reach of posts.

      I know there are limits and could not even begin to tell you how much how little and how its determined
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    • Profile picture of the author 9AppAve
      I wish I new the answer to this...

      If I was starting a Brick And Mortar tomorrow, My first thought would be the name, this name would definitely be based on me doing concurrent domain searches looking for availability of such name.

      Then the website, all my info of the business, the address would be the last thing I would add to the site once I had the property.. I cant even imagine the idea of opening the doors if the site was not already live. I may consider opening without a Facebook Fan Page however...

      I actually get upset when I pass a new business that has coming soon, try to look it up on my phone and find nothing, drives me nuts.

      Maybe Im crazy, probably, this also why i wouldn't be successful with a brick and mortar, the bills would be pilling up because I am yet to open the doors because I am not happy with my site :-)
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      • Profile picture of the author Shuffle
        A website should be priority #1 for anyones Web presence. I'm using facebook to soft sell and get someone to click through to my web page and try and close the deal on there. And like others have said about Facebook closing you down, It should go without saying to buy your own domain and not build a sub domain website off of a company like wix or weebly. Ie: warriorforum.weebly.com
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  • Profile picture of the author IMAnthony
    Originally Posted by Monetex Marketing View Post

    Hi Warriors

    Recently I have noticed that some business owners turn down the offer for website saying that they already have a facebook fanpage and all the necessary information is there. How would you get past this?

    I point out these things
    * It is easier to navigate on website
    * Website has company colors and logo (better brand recognition)
    * It is easier to enter a domain rather than going to the facebook and searching for the fanpage
    About three days ago or so Facebook was down for one hour more or less. #Facebookdown was trending topic. And it still have some issues in some countries.

    I would point that out to these users. What would happen if...? What would happen to YOUR business if...?

    Then I'd say the importance of having the total control of their business online and no give the control to third parties.

    Taking some screenshots of it, and how people get crazy (see twitter for example) when there is no more Facebook.
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  • Profile picture of the author KingServers01
    FB fan page and website are two different things. You can use FB page to promote your website while you can earn through your website.
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  • Profile picture of the author User-Name
    Never good to rely on a third party where you have no control.
    If you are a web developer and have either wordpress skills and or html/java then you can create an online presence that:
    1. communicates your message
    2. easy to navigate
    3. easy to contact you using multiple methods
    4. showcases your products or services using all media types
    5. etc etc etc this list would be quite extensive.

    My main point is as a web developer there is a massive different between a web presence and a web site there is also a massive difference between a web presence and a facebook business page.

    Wordpress can be set up to syndicate content in real time
    Ease of updating
    So in essence you more from a very static environment to an extremely dynamic one
    Search engine traffic is of a much higher quality then facebook
    Facebook at best is used for social proof (these people are easy to contact they have high engagement on their facebook page)
    Andrew
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  • Profile picture of the author MoneyDan
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    Originally Posted by Monetex Marketing View Post

    Hi Warriors

    Recently I have noticed that some business owners turn down the offer for website saying that they already have a facebook fanpage and all the necessary information is there. How would you get past this?

    I point out these things
    * It is easier to navigate on website
    * Website has company colors and logo (better brand recognition)
    * It is easier to enter a domain rather than going to the facebook and searching for the fanpage
    The first thing that came to mind was lead nurturing/email marketing or the like. You can't have a static email submit on facebook like you can on a website. Show your client an example of a website with an "email submit for an offer" plugin that shows on each page and show them how much money they're losing without it. Then sell email marketing/lead nurturing to them for $3000-$5000 setup and $499/mo
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  • Profile picture of the author st0nec0ld
    For me, as a user/consumer/potential client of a certain business, it always makes me feel that there is something a facebook page doesn't offer that an actual business site can only offer. I believe that there are some certain things that needed to be on the website that is convenient (for users) thank facebook page.

    Facebook page for me is just an alternative, but I believe that a website is a must.
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  • Profile picture of the author juangarciamtl
    Tell them that is good to have a fanpage
    but its better if the have both
    they can add a lot of content to their website
    as well they can do seo to sell more products
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  • Profile picture of the author Mav91890
    I'd also point out how facebook continues to restrict what you can do with you pages, such as fewer and fewer customers seeing your posts, in an attempt to have you spend money on advertising.
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  • Profile picture of the author Freebiequeen1999
    However, the newest "data" is that social media has overtaken search engines - Jan 29 2015


    Facebook is by far the head of the pack


    Twitter falling behind and drastic lower numbers for youtube


    people using mobile devices
    and the article says they are even using social media ahead of sites and search engines




    https://blog.shareaholic.com/social-...rends-01-2015/
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