I ask her what her domain name is. She tells me. Then she points out that the name is already on ALL their fancy, full-color menus, and on the signage, AND that she wants to site done SOON cuz there's a whole radio campaign that's about to launch in a few days -- very expensive campaign that will direct people to the website.
It's all in place, she says.
Then I ask her for the domain name registrar and the user name + password, so I can change the nameservers, etc.
She says she's not sure -- a friend bought the name for her.
So, I check on my phone to get the whois info.
Here's the shocker (you probably saw this coming) -- The name is STILL AVAILABLE! - never registered! It is not really a unique name - it's just three common words. Could EASILY have been taken by someone at any time -- then she woulda been SCREWED!
Astonishing, really -- that she could have proceeded with the menu printing and the radio campaign, etc., WITHOUT having bought the name!!!
PS: I immediately bought the name for her.